1. 9 1 1 1 L a k e s a t 6 1 0 , A P T. 2 1 6 Ho us to n, TX 77054
tel 8 3 2 6 4 0 - 7 2 8 4 email r _ p a u l d e n @ m s n . c o m
Renee Paulden
Pro fe s s i o n a l Ex per ien ce
ONESOURCE BUILDING TECHNOLOGIES, IT infrastructure provider/ Houston, TX 2005-Present
VPS Project Manager | Technical Project Manager 2006-Present
Originally hired as a Project Coordinator, but promoted within 1st year of employment.
• DELIVERABLES: List of deliverables created as project manager (see detailed list below).
o Contracts/Service Agreements (Statement of Work)
o Financial Reporting (weekly)
o Change Order
o Status Reports
o Purchase Orders (database of over 3,000 vendors)
• Responsible for leading the implementation team for complex audio-visual, sound & lighting and information technology projects for clients
across North America. Act as primary interface between client and engineering team.
• TECHNICAL PROJECT MANAGEMENT EXPERIENCE: Hands-on implementation and support engineer experience with the installation of
hardware (re: network cabling and routers). Worked closely with Cisco Certified Network Associate (CCNA®) technicians that install,
configure, operate, and troubleshoot medium-size router and switched networks, including implementation and verification of connections to
remote sites in a WAN.
• KEY ACCOMPLISHMENTS: List of key accomplishments (see detailed list below).
o Major-site “launch” (VCA Animal Hospital): As a technical project manager, managed 6 month long project phased launch across
300 sites (i.e. system upgrade). The scope: system cabling installation, routers and cable modem.
http://www.vcahospitals.com/main/
o CitiGroup systems launch: Asked to manage a major 200 site IT (information technology) system upgrade at Citigroup offices.
 The challenge: 2 day notice to create project plan, risk mitigation strategy, and start production.
 The result: Exceeded client expectations delivering on time in most cases, and ahead of schedule 20% of sites.
• Develop and adhere to project estimates and staffing plans. Adapt to and remain effective in a changing environment.
• METHODOLOGY: Advanced knowledge & administration of PMBOK “Project Management Body of Knowledge” 9 areas:
o 1) Integration
o 2) Scope
o 3) Time Management
o 4) Financial Management
o 5) Resource Management
o 6) Communication Management
o 7) Risk Mitigation
o 8) Procurement
o 9) Quality Assurance
Project Coordinator 2005-2006
Promoted to VPS Project Manager | Technical Project Manager in 2005.
• PRIMARY CLIENT: Best Buy, http://www.bestbuy.com/
• Hired to manage Best Buy account, administrating the servicing & upgrading of the Executone phone system.
• Provided project support to on and off-site technicians and development staff, including: MS Project maintenance, architecture/design
meeting planning/participation/documentation, and financial management.
• Managed Telecommunications projects (i.e. cabling, system installations, system upgrade or restacking systems) of over 200 stores, including
overseeing vendor management for all sites.
DATAVOX, Phone system sales & installation/ Houston, TX 2004-2005
Project Coordinator | Producer | Installations Manager
• PRODUCTS MANAGED: Cisco (http://www.cisco.com/en/US/products/hw/phones/ps379/index.html), Avaya and Toshiba Telco Systems.
• CORE RESPONSIBILITIES: Project managed the product installation, conduct database meetings (i.e. stakeholder “business requirements”
gathering), and installation planning. Additionally, all product installations include the scheduling & planning all CLEC (Competitive Local
Exchange Carrier) orders in regards to Analog loop-start lines, Primary Rate Interface (PRI), T-1’s or any cabling associated.
• Managed all phases of project development to ensure user satisfaction, project continuity and internal consistency.
• KEY ACCOMPLISHMENT: List of key accomplishment (see below).
o Product Training (User Guide): Asked to create “User Guide” for clients, as well as new hires. 25% of my billable time booked to
client-training sessions. Most popular “training”: Avaya system. Enabled users to telephone systems and computer systems to
answer their phones.
• Supervised and coordinates professional, technical, and non-technical staff by establishing performance measures, goals, objectives and
priorities, providing direction and feedback, and ensuring assigned projects/tasks are completed accurately and by the specified due date.
• Prepared regular progress, project status and problem resolution reports regarding status of telecommunications construction plans.
• FINANCIAL MANAGEMENT: Monitors time and dollar expenditures to ensure projects and budgets meet established targets.
• Skilled in planning, directing, coordinating and evaluating the work of personnel engaged in the construction, installation, maintenance and
operation of major telecommunications systems. Additionally, oversaw contract payment schedules.

2. • PROJECT MANAGER: 3 key areas of knowledge:
o Area 1 (Delivery Management):
 Daily resource meetings: Developed resource plans by working with discipline leads, ensuring appropriate resources are
in place.
 Guided team on mitigating risks on assignments/projects.
 Proactively identified opportunities to adjust processes for efficiencies.
o Area 2 (Project Management):
 Consistently demonstrated ability to drive projects to completeness (on truncated schedules).
 Managed project schedule and budget.
 Quality Control: In charge of QA’ing (quality assurance) of all projects (re: proofreading & file management).
o Area 3 (Communication):
 Set clear expectations for tasks and deliverables.
 Exhibited strong listening skills and the ability to tactfully communicate position on relevant issues.
SABBATICAL/ Houston, TX 2002-2004
Educational Advancement: Masters of Project Management | PMI PMP certification (in progress)
CAPITAL ONE, Financial institution, credit & loans/ Irving, TX 2000-2002
System Analyst | Project Coordinator
Hired for my technical experience with system cabling and the Nortel® network experience for financial company.
• Performed technical support management for telecommunication services and systems for 2 facilities, supporting over 3,000 users.
• KEY ACCOMPLISHMENT: List of key accomplishment (see below).
o Network Cabling Experience: At Capital One, I was trained in the installation of TIA network cabling for enhanced performance
standards for twisted pair cable systems. Including the use of category 5 (CAT 5E) or category 6 cable (CAT 6) and modular
sockets.
o Recommended remote programming (20% savings achieved): Established an On-call process that enables the reduction of
under utilized resources, reducing the Dallas staffing rate by 20%. The Solution: Recommended and rolled-out remote
programming capabilities ProComm.
• TECHNICAL EXPERIENCE: Cabling experiences include MDF, IDF and station wiring.
WORLDCOM, Telecommunications company/ Houston, TX 1996-2000
Communication System Specialist 1998-2000
• Administrated the installation of Nortel Option 11-81C switches.
• TRAINING EXPERIENCE: Responsible for training customers all shortcut and advanced features of Meridan system.
• PROJECT PROCUREMENT: Purchased technical equipment (e.g. hardware, PDA’s, software). Created purchase orders for all equipment
ordered for customers and for WorldCom warehouse. Assured proper billing of equipment usage, purchases and cell phones billing
associated with running telecommunications business. Accountable for shipping and receiving telecommunications equipment to vendors
and customers.
Telecom Buyer 1997-1998
Promoted to Communication System Specialist after 1 year.
• Assured proper billing of equipment usage, purchases and cell phones billing associated with running telecommunications business.
• Accountable for shipping and receiving telecommunications equipment to vendors and customers.
• Managed order fulfillment for a variety of IT and non IT products and services including, but not limited to computer hardware, software and
telecom services.
Dispatcher 1996
Promoted to Telecom Buyer in 1996.
• Handled billing questions, scheduling, delivery and routing issues with external customers and contracted drivers.
• Received and log service calls.
E d u c a ti o n
DEVRY UNIVERSITY/ Houston, TX
Bachelor of Science in Network Communication Management
( A dd it io n a l Ed u c at io n )
KELLER GRADUATE SCHOOL OF MANAGEMENT/ Houston, TX
Masters of Project Management (MPM)