We work in a dynamic industry. Digital technology is
fundamentally changing the way people communicate,
receive information and access entertainment.
At Liberty Global, we connect people to the digital world
– a world of convenience and infinite choice. Our market-
leading broadband, voice, and video services put millions of
customers in control, enabling them to discover and enjoy
endless possibilities on their own terms, and at their own
pace. We remain focused on driving technological change to
improve the lives of our customers.
Over the past two decades, we’ve been at the forefront of
technological innovation for interactive digital television
and high speed broadband services. In both areas we have
concentrated on developing ground-breaking new products
that exploit a key competitive advantage – our fiber-rich,
broadband cable networks. For example, we recently
launched our next generation media and entertainment
platform, Horizon TV, which is transforming the way
consumers watch television and enjoy multimedia content
across a range of devices throughout the home. We also
provide the fastest broadband speeds that are commercially
available in most of our markets – and we plan to
significantly extend our performance advantage with speed
upgrades happening across most of our markets.
Our historical results demonstrate consistent growth for
Liberty Global, both organically and through acquisitions
while maintaining a strong balance sheet and an unwavering
commitment to share repurchases. In June 2013, we
completed the acquisition of Virgin Media, adding a base of
nearly five million customers in the United Kingdom, and
solidifying our position as the world’s largest international
cable company. As of June 30, our cable systems served over
24 million customers in 14 countries, including 12 in Europe.
We are excited about the future, as we continue to innovate
and provide our subscribers with world class products and
services that enable them to, in the words of our vision
statement, “Connect, Discover and Be Free.”
Chief Executive Officer, Liberty Global
4 Liberty Global at a glance
6 Our role in the new multimedia world
12 Infrastructure & technology
16 The world of Liberty Global
18 Content & investments
20 Public policy
24 Corporate responsibility
28 Working at Liberty Global
liberty global 3
Leading cable company
Liberty Global is the largest international cable company
with operations in 14 countries. We connect people
to the digital world and enable them to discover and
experience its endless possibilities. Our market-leading
television, broadband internet, and telephony services are
provided through next-generation networks and innovative
technology platforms that connect 24 million customers
who subscribe to nearly 48 million services (June 30, 2013).
We employ 36,000 people.
Our headquarters are located in Denver, Amsterdam and
Our products and services
• Innovative digital TV services including revolutionary media
entertainment platforms Horizon TV and TiVo, as well
as Video on Demand, High Definition TV, and Digital Video
• Next-generation broadband internet services with
downstream speeds up to 250 Mbps, generally the fastest
available in our markets
• Feature-rich VoIP telephony that includes unlimited usage
and complimentary voice services, accompanied with
mobile voice and data services in a growing number of
• Complete range of advanced broadband internet, voice,
video, and data services to business customers.
Our consumer brands include Virgin Media, UPC,
Unitymedia, Kabel BW, Telenet, and VTR. Our operations
also include Chellomedia, our content division, Liberty Global
Business Services, a commercial division, and Liberty Global
Ventures, our investment fund.
Our business strategy emphasizes superior organic growth,
beneficial mergers and acquisitions and a commitment
to equity returns through a combination of appropriate
leverage and stock buy-backs. We are internationally focused
and well-positioned to capitalize on the growing demand for
our services in our key markets.
Our company vision simply stated is Connect. Discover.
Be Free. Our market-leading broadband internet, voice and
video services and innovative product bundles empower
millions of people to discover and experience the endless
possibilities of the digital world, and we're constantly striving
to enhance and simplify their lives through meaningful
innovation. At the same time, we are focused on bringing an
amazing entertainment experience to even more customers
– through significant investment in our networks and by
driving incremental penetration of our advanced services.
At Liberty Global, we believe that everyone should be able
at a glance
4 liberty global
to explore the amazing but often complex digital world in
a safe and responsible manner. That's why promoting a
digital society is at the heart of our corporate responsibility
(CR) strategy. We're convinced that making the most of the
opportunities and benefits that our products and services
create is good for our business and good for society.
Liberty Global shares are traded on the NASDAQ Global
Select Market under the symbols “LBTYA”, “LBTYB”, and
“LBTYK”. Liberty Global is part of the Fortune 500 and
Forbes Global 2000 listings, The Dow Jones Sustainability
World and North American indices, FTSE4GOOD Index, and
the NASDAQ Composite and NASDAQ Industrial indices.
Our main brands
Liberty Global Business Services
Liberty Global Ventures
• Largest international cable company
• Revenue: over $17 billion1
• Employees: 36,000
• Active in 14 countries, including 12 in Europe
• 47 million homes passed
• 24 million customers
• 48 million RGUs (video, internet, and voice subscribers)
Revenue is presented as annualized combined reported results of Liberty Global plc and Virgin Media for the three months ended June 30, 2013.
liberty global 5
At Liberty Global our networks span many countries. The
benefits of scale allow us to compete with traditional
telecom providers, which often operate at the national
level and wield considerable market power. By contrast,
our cable networks are regional – mainly in large cities.
It‘s this advantage that enables us to apply proven best
practices from one region to others. Our size makes us a
strong partner for the best media technology companies
in the world. We work closely with them to build a range of
advanced products and services.
In recent decades we’ve been an important market
consolidator, especially in Europe. Scale also allows us
to create sustainable businesses in a world increasingly
dominated by large international media players. The world
is changing rapidly, with disruptive technologies and
demanding consumers forcing providers to innovate at
breakneck speed. For example, with 7.000 cable operators
in Europe today, this market still needs further consolidation
to compete effectively.
The core of our offer to our customers is ‘triple play’ – at
Liberty Global, triple play stands for more than digital
television, internet, and telephony in a single subscription
from a single provider. Of course, the ease of receiving a
single bill and installing the system in one go is important.
However, today’s consumers – and certainly future
generations – also want ease of use, simplicity, and comfort.
Innovative digital services
Consumers can see the potential of new digital services,
yet they will only really be convinced if they have tried them
out and experienced the benefits first-hand. This is why we
offer our customers new products and services as rapidly
as possible. We were among the first in Europe to introduce
cable-based broadband internet. Other innovations soon
followed, including large-scale digital telephony (VoIP) and
ultra-high speed broadband internet services with speeds
up to 250 Mbps and 500 Mbps soon to be launched. We call
this “Fiber Power”. We’re investing in the further migration
to digital television, including Digital Video Recording (DVR),
Video on Demand (VoD), HDTV, and 3D TV throughout our
footprint. And we have recently launched Horizon TV, our
new media, and entertainment platform in the Netherlands,
Switzerland, Ireland and Germany. This transforms the way
our customers watch TV and enjoy multimedia content on a
range of devices in the home. Similar rich video experiences
are offered through our TiVo platform in the UK and Yelo TV
in Belgium. In the years ahead we will continue to improve
our digital services and introduce new ones.
Our innovative products provide
consumers with information
and entertainment on multiple
devices, whenever they want.
liberty global 7
Product innovation is a core focus to strengthen our
leadership position in digital video products and services.
Horizon is an elegant media and entertainment platform for
the home, which seamlessly integrates cable, web-based
and personal content. Using a simple intuitive interface,
consumers are sharing and viewing content on multiple
screens and devices wirelessly anywhere in the home.
Horizon puts a smart server at the heart of the digital home.
This multimedia gateway sets up a wireless network that
connects the TV to devices such as computers, tablets and
smartphones. The TV interface uses 3D graphics and images
that bring content to life and make navigating simple, fast,
and seamless. It also integrates access to personal media
content such as photos, music and movies stored in the
home or in the cloud, enabling a rich media experience on
devices both in and outside the home.
Horizon does for TV what apps have done for smartphones
and tablets. It’s an open, scalable, future-oriented platform.
We’re working with content providers such as YouTube,
Facebook and Twitter to develop applications for our App
Store, where subscribers are offered a full range of web-
based apps and widgets that are seamlessly integrated via
the TV user interface. We developed Horizon with world-
class technology partners, including Samsung, Cisco and
Another innovation is the development of Wifi home spots
for our customers. The use of Wifi is growing fast because
of the explosive uptake of smartphones and tablets. Several
initiatives are on their way. We are launching WifiSpots that
are enabled by the Wifi modems of our internet customers
– soon many internet customers will enjoy connection to
unlimited wireless internet in our cable footprint in a smart
and safe way. This is a free service for all internet customers
with a fast and secure connection. Also Wifi Hotspots are
developed for all kinds of public places, which are delivered
to customers of our Business Services entities.
As smartphones and tablets have brought the internet to
the mobile world, we are also moving towards quadruple
play. Adding a fourth, mobile, service to the package fulfils
all of the customers’ media and communication needs.
In an increasing number of markets, we offer mobile
services through a mobile virtual network operator (MVNO)
agreement with mobile network operators. We have
successful operations in the UK, Belgium and Chile, with
other markets catching up.
Mobile services typically include telephony, SMS and
internet, and customers can combine these with one or more
of our other services.
Horizon puts a smart
server at the heart of the
liberty global 9
Besides consumer products and services, we also offer a
range of voice, broadband internet and data services to
business customers in most of our service areas across
our local fiber-based networks. Customers range from
Small Office Home Office (SoHo) – generally fewer than 20
employees – to medium and large enterprises (MLE), as well
as wholesale customers.
A key growth area for Business Services is the SoHo
segment. We offer advanced broadband internet, voice and
video services, combined with Value Added Services (e.g.
cloud) and dedicated Business Class Support.
For medium to large enterprises, we offer network-solutions
addressing their individual voice, data, and connectivity
needs, e.g. customized services for hospitals and care
facilities, educational institutions, government offices,
and call-centers. Services include Voice over Internet
Protocol (VoIP), webhosting, cloud solutions, audio and web
conferencing, and interactive media services such as direct
response and voting.
Our wholesale business offers a complete range of access,
voice and internet services to carriers, ISPs and mobile
operators in Europe. We provide these services over our
own extensive fiber-based networks, advanced data and IP
network platforms and VoIP switching systems.
Excellent customer care is key to our success, which is
why we put so much emphasis on service innovation. We
believe that by selling and marketing our services in a fair
and transparent way, and by making sure our customer care
service is high quality, we can retain and grow our customer
base. We were one of the first companies to introduce
web-care teams, which monitor social media, including
web forums, blogs, and Twitter for questions and possible
complaints. These teams are proactive and interactively
responding to the growing number of consumers searching
online for information. This service is personal and fast,
often exceeding consumers' expectations.
Our advanced digital
media facility specializes
broadcasting in standard
and high definition.
10 liberty global
The digital home
Consumers use digital services (television, internet, and
telephony) more and more in a ‘triple-play bundle’ that is
often provided by a single cable or telecom company. In the
future, competition will intensify. Infrastructure providers
are investing heavily in the quality of their networks, with
important consequences for the economy and for society.
At Liberty Global, we’ve invested billions of euros to ensure
that our networks and support systems are future-proof. The
digital home requires a reliable two-way infrastructure that
has high capacity for broadband services. Most of our hybrid
fiber-coax networks are superior to existing DSL, terrestrial
or satellite infrastructures, particularly with regards to high-
At Liberty Global we develop a lot of our own technology. The
speed at which new products can be launched is crucial, and
our strength lies in bringing together the right technology
manufacturers and jointly developing, integrating and testing
new applications and devices. We develop new products and
applications with multiple suppliers using industry standards.
We prefer to work in an open environment as it makes our
solutions more future-proof.
Working with first-class technology partners such as Cisco,
Samsung, Ericsson, Intel, Nagravision, Pace, Accenture and
Oracle requires considerable technological expertise,
because these suppliers’ new technologies are often not
directly suitable for a mass market. We have our own labs at
our Amsterdam headquarters where new technologies are
tested. After rigorous testing, these new technologies are
integrated into existing networks by our operating companies.
Increasing the intelligence of networks
In the past decade, the intelligence and capacity of our
cable networks have increased dramatically. We believe, in
all of our markets, these truly next-generation networks are
secure and future-proof. The vast majority of our networks
are composed of glass fiber and, in most cases, fiber is less
than 100 meters from the customer’s premises. Only the last
part that connects the home to the network is coaxial cable
(coax). We call these networks ‘hybrid fiber/coax’. As most
of our networks consists of fiber, there's no need to replace
the last length of coax with glass fiber to further increase the
We deliver products and
services via innovative
networks that we’ve built up
over the years.
liberty global 13
Since 2008, DOCSIS 3.0 next-generation broadband
technology has been introduced by cable operators across
the world and successfully tested at internet speeds of over
1 Gbps, more than 50 times faster than the top broadband
speeds over ADSL. Our networks are fast and extremely
reliable. In the event of a failure in one part of the network,
there are several options for rerouting signals.
The networks of our country operations are connected
to our ‘Aorta’ backbone, a Tier 1 Carrier that is one of the
top-class telecom networks in the world. Over 90% of our
networks are fully equipped for two-way traffic and suitable
for carrying television, data, and telephony simultaneously
using a variety of transport protocols. Software is added
to make the networks more user-friendly and gear them
more to the needs of customers. For example, users can
install new services without calling in a technician and the
network is suitable for two-way-services, such as Video on
Technology development and labs
The design and architecture of the network are developed
centrally. Activities in our labs vary from high-level design,
which focuses on the longevity, consistency and capacity
of the network as a whole, to the low-level design needed
to create cable connections. We also translate new product
concepts, which we develop in cooperation with leading
technology suppliers, into technical requirements and then
test them using open industry standards.
We monitor our networks 24 hours a day, 7 days a week,
like in our European central Network Monitoring Center
in Amsterdam. Keeping the network future-proof is a
priority. This ensures that capacity is sufficient for future
requirements and that new services can be rolled out quickly
and smoothly. We centrally implement new software and
technology and coordinate the integration of newly-acquired
cable networks into our networks.
We monitor our networks
24 hours a day,
7 days a week –
keeping the network
futureproof is a priority.
14 liberty global
The world of Liberty Global
The Americas Europe
Liberty Global as of June 30, 2013
Homes Passed 46,980,300
No. 1 cable operator (world)
While most of our business is cable-related, we also have a
content division that offers a wide range of local, national
and international channels. Furthermore, we have an
investment fund that invests in promising companies.
This is our international content division. It’s a leading
international producer and distributor of TV channels and
advanced digital services, such as ad sales and broadcast
solutions to a portfolio of international channel operators.
Chellomedia’s portfolio includes 68 channels, 48 of which
are 100% owned and 20 are joint ventures and programming
partnerships with leading media companies. Chellomedia
reaches close to 400 million households worldwide. The
channels are produced, programmed, and scheduled for
local audiences, languages and markets. Many are enhanced
with additional features such as HD, on-demand services,
internet, and access via mobile devices.
Chellomedia offers entertainment for the whole family,
from children to sports fans and movie enthusiasts. It also
provides a full range of TV services through its business-
to-business operations, At Media and Chello DMC (Digital
Media Centre), including channel management, production,
creative, sales and marketing, uplink, and playout. These
services for international channel brands are managed and
distributed in more than 25 languages through more than
100 feeds and multiplexes.
Chellomedia’s main offices are in London, Amsterdam,
Budapest, Madrid, Miami and Buenos Aires, and there are
regional offices plus a network of international agents in
Europe, China, and South East Asia.
Liberty Global Ventures
This is our global investment fund. Its existing portfolio
consists of companies in the content, technology, internet,
and distribution space. These investments are managed by a
dedicated team of professionals located in Denver, Palo Alto,
London, and Amsterdam.
This entity invests in early stage (pre-revenue) to late stage
companies. The deal size typically ranges from US$2 million
to US$20 million with ability to participate in follow-on
financings. It participates in both lead and co-lead roles
during the investment process.
Liberty Global Ventures introduces all of its portfolio
companies through an established on-boarding process into
our core operations in Europe. A dedicated executive venture
support in Europe helps expedite introductions, setup
proof of concepts, perform market tests, purchase orders
and other such facilities as needed to make the portfolio
Our channels are produced,
programmed and scheduled
for local audiences,
languages and markets.
liberty global 19
The importance of dialog
Governments, the European Union (EU) and European
institutions closely follow the fast-moving developments in
the communications and broadcasting industry and may
affect this sector through a range of regulations and policy
initiatives. In order to ensure that political and regulatory
decisions are taken on an informed basis and with due
account for the industry’s interests, we talk to policy-makers
at the EU level and nationally.
Partner to governments and EU institutions
We have long-term relationships with national governments
and with the European institutions. In order to fully
understand the environment in which we are investing and
to explain the benefits we bring to consumers, national- and
local economies, we engage with regulators and government
officials in an on-going, constructive dialog.
Dedicated EU and national presence
We aim to be a credible partner in public policy discussions
with national governments, the European Commission,
and Members of the European Parliament. Since 1999,
we have a permanent representative office close to the
European institutions in Brussels. In 2012, we also opened a
representative office in Berlin.
As a pan-European operator, we contribute actively to
achieving the political growth, liberalization and harmonization
objectives of the EU communication markets and firmly believe
in the positive effects of creating an internal digital market in
Europe. Cable is delivering on ambitious broadband targets set
by the European Commission’s Digital Agenda for Europe.
We are demonstrating the benefits of market consolidation
and infrastructure competition, which deliver the next
generation broadband infrastructures Europe needs and the
innovative services that European consumers want.
We are also an active member of Cable Europe, the Brussels
based trade association which represents the interests of the
entire European cable sector and various other high profile
trade associations and organizations such as the American
Chamber of Commerce and the European Internet Foundation.
In addition to our representation to the EU, in almost every
country in which we operate we have staff who are dedicated
to public policy and government affairs – people who are
firmly rooted in local communities.
We have long-term relationships
with national governments and key
liberty global 21
Liberty Global Public Policy Series
In 2006, we initiated a thought leadership program designed
to actively contribute to policy and regulatory debates at the
EU and national levels by commissioning objective research
projects. These ‘Liberty Global Policy Series’ studies, which
are published on a regular basis, are typically based on
in-depth analysis of industry and consumer trends and
developments in our sector, highlighting various future
scenarios involving policy and regulation. The series has so
far included studies on Digital TV Migration Strategies, Triple
Play competition for the Digital Home, Infrastructure
Competition between Next-Generation Networks in Europe,
Transformation of the European Video Content Market,
Digital Confidence, Next-Generation Competition in
Telecommunications, The New Rules of Openness, and the
latest study: The Value of Our Digital Identity.
Bringing growth to the European economy
With cable introducing ultra-high-speed broadband
internet over next-generation fiber networks, a new
boost to the digital economy can be expected. In order
to deliver the sustainable economic and social benefits
of broadband, the European Commission – with its
2010 ‘Digital Agenda’ – aims to achieve broadband
access for all European households by 2013. By 2020,
all European households should have access to much
higher internet speeds (download rates of 30 Mbps) and
50% or more should have access to internet connections
above 100 Mbps. Cable companies will be able to meet
these goals for 2013 – and for 2020 and beyond – well
ahead of time. Infrastructure competition is delivering
significant tangible benefits to consumers such as ever
increasing broadband speeds at affordable prices.
The Liberty Global Policy Series
is a thought leadership program
designed to actively contribute
to policy and regulatory debates
through reports and seminars.
22 liberty global
One company, one responsibility
At Liberty Global, we believe that corporate responsibility
(CR) is good for our business and good for society. We
enable people to connect, discover, and be free in an
ever-changing digital world. These activities generate a
responsibility to understand the impacts, both positive and
negative, that our products have on the communities in
which we operate, and to act accordingly.
Our CR strategy has been grouped into four key areas
– promoting a digital society, building trust with our
customers, managing our environmental impacts, and being
a responsible business. Our CR Framework, that results from
engagement with our stakeholders, integrates this strategy
into our operations through a range of programs.
Promoting a digital society
In order to promote a digital society, we are helping people
develop the skills and confidence they need to get online.
We do this through a range of programs that facilitate digital
inclusion and protecting children using the internet. Working
alongside strategic partners, including governments, civil
society, and industry peers, is fundamental to our approach.
We address the challenge of digital inclusion by widening
access, enhancing skills and creating opportunities for
individuals and communities. From enabling underprivileged
families to access the internet and giving seniors the skills
they need to get online, to helping youngsters discover
science and innovation opportunities.
Across everything we do, we believe in the importance of
protecting children through education and empowerment
programs and tools. We implement protective features
embedded into our services and develop e-safety toolkits,
lessons and videos with clear information on how to reduce
the risks as well as enjoy the benefits of being online.
We implement protective
features embedded into our
services and develop e-safety
toolkits, lessons and videos
with clear information on
how to reduce the risks as
well as enjoy the benefits
of being online.
liberty global 25
Building trust with our customers
Building trust starts with our customers having confidence in
our products. We aim to have our brands occupy a respected
and trusted position in the marketplace, so protecting our
customers’ personal information is a critical element of our
business. We also ensure that privacy risks are taken into
account at the design stage of every project.
Managing our environmental impacts
The environmental priorities we have identified with
our stakeholders are energy efficiency, greenhouse gas
emissions and electronic waste. We’re working on reducing
‘e-waste’ by refurbishing customer set-top boxes and
modems, and we’re optimizing the performance of our
networks and buildings so we can drive down our energy
consumption and achieve efficiency savings.
Being a responsible business
Being a responsible business begins with a commitment
to act with honesty and integrity, in accordance with
high ethical standards. Through the People Agenda, our
strategic HR roadmap, we are investing in our employees
to build a more resilient business, while implementing a
robust approach to assess the environmental and social
performance of our suppliers worldwide.
We also invest in communities directly via employees’
donations and volunteering, as well as via corporate
contributions to charitable organizations.
We’re working on reducing
‘e-waste’ by refurbishing
customer set-top boxes
and modems, and we’re
optimizing the performance
of our networks and buildings.
liberty global 27
The place to be
Every day, millions of customers rely on us so they can
communicate, be entertained, interact and learn about the
world around them. Through our international scale and
passion for innovation we empower people to discover the
endless possibilities of the digital world – a world in which
people are able to connect, discover and be free.
What we offer
We apply the same passion to creating possibilities for
our own people – delivering motivation, inspiration and
• We motivate them with challenging and meaningful work.
• We create dynamic, inspiring workplaces that reflect our
• We offer development opportunities so our employees can
grow, achieve and excel.
• We offer our employees the opportunity to be proud; proud
of themselves and proud of their company.
Our employees' development, motivation, health and
wellbeing are critical to our business. We aim to create
a dynamic, talented workforce that reflects our diverse
customers and a culture of innovation in which our 36,000
employees can grow and feel supported.
Committed to our people
At the heart of this commitment to our employees is ‘The
People Agenda’, Liberty Global’s multi-year people strategy.
It sets forth the future direction for developing and investing
in our people across three key areas: Talent, Leadership and
Over fifty different
up a truly diverse
28 liberty global
Liberty Global Headquarters 1,300
(Denver, London, Amsterdam)
Cable operations Europe 29,100
Cable operations the Americas 4,200
Other (incl. Chellomedia) 1,400
The People Agenda ensures our employees are supported
in their careers, have the tools to work and develop and
are engaged in our business, because engaged employees
deliver superior business performance.
Through the activities of the People Agenda, we aim to
provide all our employees with the skills, opportunities and
support they need to help them reach their full potential at
all levels of the organization. We have a range of employee
development programs, such as Fast Forward – focusing
on our emerging leaders. This fulfills our need for leaders
who enable growth, are innovative and able to embrace
the opportunities and challenges of this amazing industry.
We also provide graduate training and ongoing personal
development programs, reflecting on our commitment to
employee development as a top priority. At Liberty Global,
we encourage an inspiring and supportive culture that
enables our employees to give their best.
Over 50 different nationalities make up a truly diverse
international workforce at our headquarters in Denver,
London, and Amsterdam, where we work closely together
We create numerous
to help us attract and
retain a diverse group of
with our country operations. The innovative nature of our
company creates numerous opportunities for people with the
right skills and experience.
Looking for talent
Often it’s our creative imagination that defines the limits of
new developments. That’s why we’re always on the lookout
for talented people. We offer opportunities in a variety of
disciplines, including sales and marketing, customer care,
product development, multimedia services, technology,
programming and finance.
have the best
liberty global 31
12300 Liberty Boulevard
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T +1 303 220 6600
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Boeing Avenue 53
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32 liberty global