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ServiceNow Event 15.11.2012 / Changing the face of IT

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Presentation Rene Haeberlin / ServiceNow Switzerland

Presentation Rene Haeberlin / ServiceNow Switzerland

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  • 1. Changing  the  Face  of  IT      © 2012 ServiceNow All Rights Reserved
  • 2. Agenda  •  Begrüssung              Urs  Zünd                    Geschä1sführer  Porsche  Zentrum  •  Changing  the  Face  of  IT            René  Häberlin                    Country  Manager  ServiceNow  •  Service  Management  im  täglichen  Einsatz        Andreas  Wüthrich                    Head  of  Group  InformaMon  Services  Franke  AG  •  Kaizen  für  die  IT                    Helmut  Steigele                    CEO  Cascade  IT  •  Kaffepause          •  Enterprise  Service  AutomaMon  @CERN        Reinoud  Martens                    Service  Manager  CERN  •  Beispiele  aus  Kundenprojekten          Jean-­‐Claude  Som                    Sales  Director  Aspediens  •  Apéro  und  BesichMgung  Porsche  Zentrum           ©  2012  ServiceNow  All  Rights  Reserved   2  
  • 3. Changing  the  Face  of  IT   René  Häberlin   Country  Manager  ServiceNow  Switzerland  ©  2012  ServiceNow  All  Rights  Reserved   3  
  • 4. Who  is  ServiceNow?   We  are  a  leading  provider  of  cloud-­‐based  services  to   automate  enterprise  IT  opera8ons…   …and  customers  are  increasingly   deploying  us  into  the  broader  enterprise   © 2012 ServiceNow All Rights Reserved 4  
  • 5. ServiceNow  momentum  Leader  in  cloud-­‐based  enterprise  Service  AutomaMon  •  NYSE:  NOW  •  960+  employees  •  Revenue  $207M  (10/11  –  9/12)  •  1,340+  enterprise  customers  •  Worldwide  HQ  in  San  Diego,  CA   with  major  sites  in  Silicon  Valley,     Seakle,  Amsterdam  and  Sydney  •  Global  datacenter  operaMons  in     North  America,  Europe  and  Asia-­‐Pacific   2006   2007   2008   2009   2010   2011   ServiceNow  Annual  Revenue   © 2012 ServiceNow All Rights Reserved 5  
  • 6. Enterprise  service  automa>on   GlobalizaMon  &  standardizaMon   of  service  management     Custom  applicaMons  for   line  of  business  and  IT   Service  catalog   Enterprise  shared  services   for    IT  storefront   for  business  storefront   IT  process  automaMon   Business  process  automaMon   © 2012 ServiceNow All Rights Reserved 6  
  • 7. Consolida>on  enables  single  system  of  record  Consolidate,  globalize  and  standardize     remove  redundancy   remove  fragmenta>on   increase  transparency   © 2012 ServiceNow All Rights Reserved 7  
  • 8. Self-­‐service  creates  an  IT  &  Business  storefront  Put  knowledge  in  the  hands  of  the  business     Search   Chat   Familiarity   Catalog   Knowledge   Request   Collabora>on   © 2012 ServiceNow All Rights Reserved 8  
  • 9. Automa>on  eliminates  manual  processes  Management  is  only  for  the  things  you  can’t  automate     remove  manual,  error-­‐prone  processes   decrease  cost,  improve  service   Customers  use  ServiceNow  automa>on  for:     •  RebooMng  servers  and  restarMng  services   •  VM  provisioning  &  lifecycle  management   •  On-­‐boarding  and  off-­‐boarding  employees   •  Product  requests  and  installaMons   •  ConMnuous  integraMon  and  code  releases   •  So1ware  environment  migraMons   •  Automated  outage  remediaMon   © 2012 ServiceNow All Rights Reserved 9  
  • 10. Extending  business  and  IT  service  delivery  ©  2012  ServiceNow  All  Rights  Reserved   10  
  • 11. ServiceNow  func>onality   Service  PorLolio   IT  Cost   Project  &  PorLolio   Governance  Management   Applica>ons   Service  Catalog   Incident   Problem   Change  Opera>onal  Applica>ons   Chat   Knowledge   Live  Feed   Release  &  SDLC   Asset  &  Contract   CMDB   Discovery   Runbook  Automa>on  Infrastructure   Applica>ons   ServiceNow  Service  Automa>on  PlaLorm   One  architecture  •  One  technology  •  One  interface  •  One  system  of  record   © 2012 ServiceNow All Rights Reserved 11  
  • 12. You’re  in  great  company   Financial  Services   Consumer   IT  Services   Healthcare   Technology   © 2012 ServiceNow All Rights Reserved 12  
  • 13. Customer  Landscape  in  Switzerland  Abraxas     Interoute  Managed  Services  Actelion  PharmaceuMcals     IOGI  AgenMl   JT  InternaMonal  AMAG  Automobil-­‐  und  Motoren  AG   Kuoni  Amcor  Group   Leica  Geosystems  CERN   Marlox  City  of  Geneva   Mediterranean  Shipping  Company  ConnecMs   Mekler-­‐Toledo  Credit  Suisse   Odyssey  Financial  Technologies  Falcon  Private  Bank   Philip  Morris  InternaMonal  Ferring   Richemont  Group  Firmenich   SFS  Services  Franke   Steria  GE  Money  Bank   Swisscanto  Asset  Management    HilM  CorporaMon   Swisscom  Hopitaux  Universitaires  Genevoise   TAG  Heuer  IATA   Metrology/Tesa  InsMtut  Central  des  Hopitaux  Valaisans   UBS       13    
  • 14. Why  ServiceNow   Consolidate  to  a  single  system  of  record  Provide  a  consumer-­‐like  self  service  experience   Maximize  automa>on   Extend  value  with  forms-­‐based  workflow     © 2012 ServiceNow All Rights Reserved 14  
  • 15. Thank  you  © 2012 ServiceNow All Rights Reserved 15