people audit   ObserveIT auditing software acts like a security camera on your servers. It provides   bulletproof video ev...
people auditMarket ChallengesThe writing is on the wall...When remote vendors, sysadmins and business users access your ne...
people audit“ With so many privileged  vendors accessing our   servers, it can be difficult   to keep an eye on whos   doing...
people auditObserveIT’s Unique Advantage:Video + Metadata places all the intelligence at your fingertips                   ...
people auditObserveIT Feature List                           Record and Replay Windows, Unix and Linux Sessions -         ...
people auditHow ObserveIT WorksIdentify: ObserveIT identifies all remote and terminal usersAs soon as a user starts a sessi...
people auditObserveIT ArchitectureThe ObserveIT Agent is installed on each monitored server. The Agent captures data (scre...
people auditWho’s Using ObserveIT          Manufacturing                                     Financial                    ...
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ObserveIT Remote Access Session Recorder - Product Brochure

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ObserveIT auditing software acts like a security camera on your servers. It provides
bulletproof video evidence of user sessions, significantly shortening investigation time.
Every action performed by remote vendors, developers, sysadmins, business users or
privileged users is recorded. Video recordings include mouse click, app usage and
keystrokes. Each time a security event is unclear, simply replay the video, just as if you
were looking over the user’s shoulder.
ObserveIT is the perfect solution for 3rd Party Vendor Monitoring, Compliance Report
Automation and Root Cause Analysis.

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ObserveIT Remote Access Session Recorder - Product Brochure

  1. 1. people audit ObserveIT auditing software acts like a security camera on your servers. It provides bulletproof video evidence of user sessions, significantly shortening investigation time. Every action performed by remote vendors, developers, sysadmins, business users or privileged users is recorded. Video recordings include mouse click, app usage and keystrokes. Each time a security event is unclear, simply replay the video, just as if you were looking over the user’s shoulder. ObserveIT is the perfect solution for 3rd Party Vendor Monitoring, Compliance Report Automation and Root Cause Analysis. ObserveIT Highlights Identify - Achieve accountability when every shared-user login (ex:administrator) is tied to a specific named user Record - Full visual audit of every user action. Record and replay all session protocols: SSH, Telnet, RDP, Citrix, VMWare and more Report - Canned compliance audits and build-your-own investigation reportsmeet your various compliance need What does ObserveIT record Change OS Access shared folder settings Login to application Delete file Download file from the internetLogin Deleteapplication…Edit systemsettings to file files Capture a printscreen image Change password Download file fromFTP Server Change OS Send files to the internet Send Email Start SAP transaction View Customer Detail page in CRM Send Email or Oracle Database Open Visual Studio to change source code Edit system files Run a query on SQL Server and more... Change password Open specific URL Start SAP transaction exactly what users are doing! See
  2. 2. people auditMarket ChallengesThe writing is on the wall...When remote vendors, sysadmins and business users access your network, you need the fullpicture of what really happened. ObserveIT gives you video playback of user activity, tieddirectly to your event logs. Even a detailed log entry of file change timestamps is not enough.Did the user Copy/Paste data? Edit XML elements? Change an Excel formula? ObserveIT showsyou precisely what was done.
  3. 3. people audit“ With so many privileged vendors accessing our servers, it can be difficult to keep an eye on whos doing what. ” Isaac Milshtein, PelephoneSolution BenefitsBulletproof legal evidence - Reduce the risk of misaligned client-vendor interests by capturingbulletproof legal evidence of all vendor activity. Video replay can be used during litigation or to eliminate theneed for legal action.Third Party Monitoring - Know exactly what 3rd party vendors are doing on your servers. Improvesecurity and ensure transparent billing validation.Compliance Report Automation - Track every access to corporate servers and databases, withdetailed usage reporting and total application coverage.Managed Services Monitoring - Transparent accountability reporting of all outgoing support sessionsprovides provable SLA validation and decreased support costs.Root Cause Analysis - Achieve fast troubleshooting when you discover the root cause of system configchanges. Establish business intelligence with focused navigation and video playback.OEM Software Integration - Add session recording features to your own commercial software productsor custom enterprise applications. What you will miss without ObserveIT:Who Benefits from ObserveIT? • Precise indication of changes within files ex: File system audit shows that web.config was• Compliance Officers can incorporate ObserveIT in changed. ObserveIT shows exactly which key was their reporting process edited: DBA changed the ‘connection string’ key.• IT Managers can streamline troubleshooting • System changes driven by UI action• ISVs can integrate ObserveIT into their software ex: A single checkbox in a properties window can products, to add screen recording functionality generate dozens of changes in multiple config files. ObserveIT shows the exact action that caused the• Managed Services providers can embed ObserveIT change, not the reverse-engineering of file changes. into their IT service offerings, to strengthen reliability and SLA • Copy/Export/Screen Capture ex: ObserveIT captures every on-screen activity, including copy/paste.
  4. 4. people auditObserveIT’s Unique Advantage:Video + Metadata places all the intelligence at your fingertips ObserveIT lists every user session Windows Session: Metadata + Video ObserveIT captures Window title, Application name, files opened, URL accessed, UI element selection and text entry Exact video playback Within each session, details of every action taken Unix/Linux Session: Metadata + Video ObserveIT captures shell logins, including all command line activity and system calls. (If user types “rm*”, ObserveIT captures each file name that is deleted.) List of each user command Exact video playback of command prompt screen For each command, a detailed list of system calls
  5. 5. people auditObserveIT Feature List Record and Replay Windows, Unix and Linux Sessions - Exact video playback of every session, including mouse movements, UI interaction, command line interaction, text entry and underlying system calls. Simple playback and navigation of recordings. Privileged User Identification - Add additional level of system access control for sensitive resources. Require shared-id users (ex: administrator) to add secondary login credentials. Manage users locally or tie in to AD. Intelligent Metadata Text Log - Captures details about each user action: Application name, User name, Server, Window title, File or Resource accessed, underlying system calls. Interactive drilldown and fast navigation“ Not only was eliminates the need to reply hours of video to find what you need. User Messaging - Send policy and status updates to each user exactly as ObserveIT able they log in, ensuring that corporate standards are understood and acknowledged. to record every Real-time Playback - Session recordings are immediately available once session begins. View session activity "on the air", while users are still active. single user session API Interface - Control the ObserveIT Agent via scripting and custom DLLs on the servers, from within your corporate applications. Trigger recording activity based on process the recordings IDs, process names or web URLs. are also fully Report Generator - Use our pre-built audit reports, or create your own custom reports. Schedule reports to run automatically for email delivery, or run indexed, allowing ad-hoc and export to Excel or XML. me to zoom in on Complete Coverage - Agnostic to network protocol and client application. Captures all remote and console sessions: SSH, Telnet, Terminal Services, Citrix, areas of interest. ” Remote Desktop, PC-Anywhere, VMware, VNC, Dameware and more. System Monitor Integration - Instant replay from within network management (SCOM, Unicenter, Tivoli, OpenView and more). Real-time alerts on Robert Ng, Siemens any user action (file access, network share, registry edit, URL access). Robust Security - Agent-Server encryption, Digital Signatures and Watchdog mechanism ensure the highest security and reliability. Recording Policy Rules - Granular include/exclude policy rules to set recording rules per server, user/user group or application. Pervasive User Permissions - Granular permissions and access control affects all content access, satisfiying all regulatory requirements. Small Footprint - Ultra-efficient data storage: Less than 250GB/year for high-usage, 1000 server environment. Minimal Agent CPU utilization: 0% CPU when no console active, 1%-2% CPU, 10 MB RAM during session).
  6. 6. people auditHow ObserveIT WorksIdentify: ObserveIT identifies all remote and terminal usersAs soon as a user starts a session (using any connection protocol), ObserveIT identifies theprecise user id. Shared users (ex: administrator) must provide secondary credentials of aspecific named user.Record: ObserveIT records every user actionObserveIT captures a video recording of every user action. Exact visual capture of each UIaction is recorded, plus textual metadata info about each action. Each change in UI appearancegenerates a new image capture. Metadata captured includes application names, files andresources affected and more.Report: ObserveIT produces pre-built and customizable compliance reportsAuthorized users can access the audit recordings any way they wish. Ad hoc searching forrelevant sessions, automated canned reports, textual summaries and full video replay areat your fingertips.
  7. 7. people auditObserveIT ArchitectureThe ObserveIT Agent is installed on each monitored server. The Agent captures data (screenshot andmetadata) for every user action. Metadata includes info on the state of the operating system and theapplication program being used, which allows ObserveIT to precisely identify what the user is doing. Bydefault, the Agent communicates with the Management Server via HTTP POST (TCP port 80). All content isencrypted. The Agent architecture includes a Watchdog service to prevent it being shut off.The ObserveIT Management Server is an ASP.NET application in IIS that collects all data delivered bythe Agents, where it is analyzed and sent to the Database Server to be stored and indexed. The ManagementServer communicates with the Agents for configuration update. It also can integrate easily with LDAP for uservalidation, with SIM to link video replay from within textual log file listings, and with Network Managementsystems to allow for system alerts and updates based on user activity.The ObserveIT Web Console is an ASP.NET application in IIS that serves as the primary interfacefor accessing information (video replay, reporting, etc.) in ObserveIT. It is also used for configuration andadministration tasks. Config data is also stored in the Database Server. The Web Console includes granular policyrules for limiting access to sensitive data.The Database Server is a Microsoft SQL Server database that stores all configuration data, metadataand screenshots captured by ObserveIT Agents. Both the Management Server and Web Console appsconnect via standard TCP port 1433.Each of the three server applications can be installed on a single machine, or distributed for performanceand security considerations.
  8. 8. people auditWho’s Using ObserveIT Manufacturing Financial Telecommunications IT Services Healthcare/Education/Gov’t people auditLike a Security Camera onYour Servers.For additional information, please contact ObserveIT at 800.687.0137 or e-mail sales@observeit-sys.comTo locate an international reseller near you, visit http://www.observeit-sys.com/Partners/ www.observeit-sys.com

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