Clorox at the_eastern_ergonomics_conference_jun_23_2005

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Clorox at the_eastern_ergonomics_conference_jun_23_2005

  1. 1. Data-Driven ProactiveOffice Ergonomics:Clorox Case StudyPresented to:Eastern Ergonomics Conference & ExpositionJune 23, 2005by Douglas R. Matkins, Health & Safety Manager,Clorox Technical Center, Pleasanton, CA
  2. 2. The Clorox CompanyFounded 19132004 revenues – $4.3BManufacturing facilities in 25 countries8,600 employees1,500 in Oakland, CA (corporate headquarters)500 in Pleasanton, CA (R&D, Engineering, Data Center)6,600 in manufacturing facilities around the worldClorox is a leading manufacturer and marketerof consumer products.
  3. 3. Clorox’s Office Ergonomics Progress$4K$4K0Culture changeEmployees viewthemselves as part ofsolution12 of 15 OSHA 300recordables were RSIsAt least 9 becameclaimsErgonomist 2 days/wkMoving towards moreproactive approachPLEASANTON1995 - 1999 2000 - 2003 2004 - 2005Source: 2001 – 2004 STARS cost dataOAKLANDProgramCostCostProgram• Average cost per RSIclaim: $36K• Total Incurred: $475K• LWDs: 1187• Added ergonomist• Move to proactiveprogram• Comfort survey• Prioritize by frequency• Avg. cost/repetitivemotion claim: $62K• RWDs: 107• LWDs: 944• Ergonomist 1 day/mo• Voluntary trainingfocused on chairsetup• Voluntary in-persontraining• Employees wantedchairs, not change• No RSIs reported byemployees• No problem perceivedby management• Voluntary in-persontraining• Employees wantedchairs, not change• >1 RSI/month
  4. 4. R&D Recordable Injury Rates: 1999-2005(No. of injuries in parentheses)01234567FY99 FY00 FY01 FY02 FY03 FY04 FY05All-Type Injury Repetitive Motion Injury Lost Time Injury(31)R&D safety survey conducted;Reco to hire CTC safety manager.
  5. 5. 01234567FY99 FY00 FY01 FY02 FY03 FY04 FY05All-Type Injury Industry Avg Repetitive Motion Injury Lost Time Injury(31)(22)R&D Recordable Injury Rates: 1999-2005(No. of injuries in parentheses)“Make Safety A Habit” adopted;Injury rate goal = Industry average;EPA hazardous materials audit.
  6. 6. 01234567FY99 FY00 FY01 FY02 FY03 FY04 FY05All-Type Injury Industry Avg Repetitive Motion Injury Lost Time Injury(31)(16)(22)R&D Recordable Injury Rates: 1999-2005(No. of injuries in parentheses)Ergonomist full-time;On-line safety training.
  7. 7. 01234567FY99 FY00 FY01 FY02 FY03 FY04 FY05All-Type Injury Industry Avg Repetitive Motion Injury Lost Time Injury(31)(16)(9)(22)R&D Recordable Injury Rates: 1999-2005(No. of injuries in parentheses)Behavior-based safety introduced;Safety accountability to Managers.
  8. 8. 01234567FY99 FY00 FY01 FY02 FY03 FY04 FY05All-Type Injury Clorox World Class Industry BenchmarkRepetitive Motion Injury Lost Time Injury(31)(16)(9)(6)(22)R&D Recordable Injury Rates: 1999-2005(No. of injuries in parentheses)Dept safety reps appointed;Injury rate goal = “World Class”.
  9. 9. 01234567FY99 FY00 FY01 FY02 FY03 FY04 FY05All-Type Injury Clorox World ClassRepetitive Motion Injury Lost Time Injury(31)(9)(6)(3)(22)R&D Recordable Injury Rates: 1999-2005(No. of injuries in parentheses)Near Hit reporting;LPFD audit “clutter” response.(16)
  10. 10. 01234567FY99 FY00 FY01 FY02 FY03 FY04 FY05All-Type Injury Clorox World ClassRepetitive Motion Injury Lost Time Injury(31)(16)(9)(6) (3)(1)(22)R&D Recordable Injury Rates: 1999-2005(No. of injuries in parentheses)Web-based ergonomics;Recommit to “Make Safety A Habit”.
  11. 11. Data Supports Likely Ongoing Success73% of the employees who were high risk at first assessment reduced their risk.Note: Screenshots from “Office Ergonomics Suite (OES)” by Remedy Interactive (www.remedyint.com)
  12. 12. Learnings:3 Critical Success Factors (CSF)CSFs#1 Obtain and Use Data:The Foundation• To define problem• To allocate resources• To measure progress• To obtain management buy-in (CSF)• To enable personalized follow up (CSF)#3 Personal Feedback to Employees• To empower change#2 Management Buy-In• From risk mgmt for budget/support• From VPs for “sponsorship”• From H&S leaders forimplementation support• From supervisors/mgrs
  13. 13. Office Ergonomics Objectives:2005 & BeyondOutcome MetricsDecrease workers’comp costs/Minimize injuriesKeep productivityhighComply withregulationsProcess MetricsProvideeducationStandardize techsolutionsEnsure propersetup ofworkstations… Achieved through …
  14. 14. Gather info to personalize education & feedbackAchieving Process Metrics, 2005 & Beyond:How We Do ItNote: Screenshots from “Office Ergonomics Suite (OES)” by Remedy Interactive (www.remedyint.com)
  15. 15. Deliver info to increase employee awareness, improve workstationsetup & teach specific micro-break stretchesAchieving Process Metrics, 2005 & Beyond:How We Do ItNote: Screenshots from “Office Ergonomics Suite (OES)” by Remedy Interactive (www.remedyint.com)
  16. 16. Employee personalprofile ishighlightedPersonalizedrecommendations,including targetedstretches, areofferedAchieving Process Metrics, 2005 & Beyond:How We Do ItNote: Screenshots from “Office Ergonomics Suite (OES)” by Remedy Interactive (www.remedyint.com)
  17. 17. Insight from Data ProvidesPriorities for TomorrowData enables useful reports that help us understand where risks areand how to better allocate resources.Note: Screenshots from “Office Ergonomics Suite (OES)” by Remedy Interactive (www.remedyint.com)
  18. 18. In Summary:• Clorox R&D had an ergonomic problem.• We used data to obtain management support for aproactive program.• We’ve implemented a program that blends in-personand technological approaches.• Technology is providing needed insight and enablingus to scale our approach.• We now have a model that we can extend to thebroader Clorox enterprise.

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