24980387 oral-non-verbal-communication

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oral & non verbal communication

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24980387 oral-non-verbal-communication

  1. 1. Verbal & Non Verbal Communication Prepared By:- Ruchi Sachdeva
  2. 2. Verbal Communication <ul><li>Verbal communication means with the use of words. </li></ul><ul><li>Verbal communication can be Oral Or Written. </li></ul><ul><li>Oral communication means saying your message with the use of words. It means transmission of ideas with the mouth. </li></ul>
  3. 3. Modes Of Oral Communication <ul><li>Face to Face conversation </li></ul><ul><li>Telephonic conversation </li></ul><ul><li>Dictating letters </li></ul><ul><li>Interviews </li></ul><ul><li>Group discussions </li></ul><ul><li>Meetings </li></ul><ul><li>Seminars </li></ul><ul><li>Speech </li></ul>
  4. 4. Principles Of Oral Communication <ul><li>Brevity </li></ul><ul><li>Clarity </li></ul><ul><li>Choosing right words </li></ul><ul><li>Sequence </li></ul><ul><li>Avoid jargons </li></ul><ul><li>Listening </li></ul>
  5. 5. Advantages Of Oral Communication <ul><li>Provides immediate feedback </li></ul><ul><li>Time saving </li></ul><ul><li>Builds relationship </li></ul><ul><li>Effective tool for persuasion </li></ul><ul><li>On spot adaptation & brings improvement </li></ul>
  6. 6. Disadvantages Of Oral Communication <ul><li>Costly & Time consuming </li></ul><ul><li>Proof / Legal validity </li></ul><ul><li>Retention of message is missing </li></ul><ul><li>May lead to misunderstandings </li></ul><ul><li>Difficult to assign responsibility </li></ul>
  7. 7. Written Communication <ul><li>The conveying of message with the use of words in written form. </li></ul><ul><li>It is the best tool to pass on information as it brings clarity and responsibility on the sender. </li></ul>
  8. 8. Features Of Written Communication <ul><li>Creative activity </li></ul><ul><li>Fewer cycles </li></ul><ul><li>Time factor </li></ul>
  9. 9. Advantages of Written Communication <ul><li>Provides records </li></ul><ul><li>Uniformity </li></ul><ul><li>Accurate </li></ul><ul><li>Permanent </li></ul><ul><li>Proper assignment of responsibility </li></ul>
  10. 10. Disadvantages Of Written Communication <ul><li>People cant express properly </li></ul><ul><li>Delay in feedback </li></ul><ul><li>Costly </li></ul><ul><li>Immediate clarification is missing </li></ul><ul><li>Risky </li></ul>
  11. 11. Non Verbal Communication <ul><li>Man does not communicate through words alone, or through writing, speaking. </li></ul><ul><li>There is another aspect non word. </li></ul><ul><li>Kinesics or Body Language </li></ul><ul><li>Para Language </li></ul><ul><li>Proxemics or Space Language </li></ul><ul><li>Sign Language </li></ul>
  12. 12. Kinesics or Body Language <ul><li>It means use of body language, postures, gestures etc. </li></ul><ul><li>By nodding our head. </li></ul><ul><li>By blinking our eyes. </li></ul><ul><li>Waving our hands </li></ul><ul><li>Shrugging our shoulders. </li></ul>
  13. 13. Different ways body language is expressed <ul><li>Facial expressions </li></ul><ul><li>Eye contact </li></ul><ul><li>Gestures </li></ul><ul><li>Appearance </li></ul>
  14. 14. Para language (Paralinguistic) <ul><li>Para means “like”. Like language </li></ul><ul><li>Paralinguistic is the systematic study of how a speaker verbalizes. </li></ul><ul><li>Voice is the important part of human. </li></ul><ul><li>It tells about the gender, background, education. </li></ul>
  15. 15. Points to be taken care in the use of voice <ul><li>Pitch variation </li></ul><ul><li>Speaking speed </li></ul><ul><li>Pause </li></ul><ul><li>Non –fluencies </li></ul><ul><li>Volume variation </li></ul>
  16. 16. Proxemics or Space Language <ul><li>Non verbal communication includes not only body language but also space, time , physical environment around us. </li></ul><ul><li>Proxemics is the study of how we communicate with the space around us. </li></ul>
  17. 17. Distance wise <ul><li>Intimate space language </li></ul><ul><li>Personal space language </li></ul><ul><li>Social space language </li></ul><ul><li>Public space language </li></ul>
  18. 18. Conclusion…
  19. 19. Thank You !!!

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