Outbound call script
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Outbound call script

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Outbound call script Presentation Transcript

  • 1. Outbound call Scripts © 2013 Regalix Inc. Confidential. All rights reserved 1
  • 2. Normal call © 2013 Regalix Inc. Confidential. All rights reserved 2 Consultant Advertiser Hi, May I speak with “John” please? Yes this is john (Advertiser’s name).
  • 3. Live transfers - 1 © 2013 Regalix Inc. Confidential. All rights reserved 3 Consultant Hi, John (Advertiser’s name) my name is Seth (Consultant) I am calling from the tag implementation team Your Google representative (Name) provided your details and mentioned that you are looking to setup conversion tracking (Desired action to be completed) on your website? Yes Advertiser
  • 4. Live transfers - 1 © 2013 Regalix Inc. Confidential. All rights reserved 4 Consultant Great I will be glad to help you with the installation. So, do you make changes to your website or somebody else does it for you? I make the changes. Advertiser
  • 5. Live transfers - 1 © 2013 Regalix Inc. Confidential. All rights reserved 5 Consultant Is this the right time for us to go over the details and make changes on your website? Yes Advertiser
  • 6. Consultant: Proceed with the installation. Post Installation is completed © 2013 Regalix Inc. Confidential. All rights reserved 6 Consultant Advertiser Is there anything else I can help you with? No
  • 7. Live transfers - 1 © 2013 Regalix Inc. Confidential. All rights reserved 7 Consultant Advertiser Yes, John do you make changes to your website or somebody else does it for you I make the changes.
  • 8. Live transfers - 1 © 2013 Regalix Inc. Confidential. All rights reserved 8 Consultant Advertiser Is this the right time for us to go over the details and make changes on your website? Yes
  • 9. Voicemail © 2013 Regalix Inc. Confidential. All rights reserved 9 Consultant Gate keeper Hi, May I speak with “John” please? John is not in the office right now would you like to leave a message. (Gate keeper transfers the call to the advertiser’s voice mail). Hi, This message is for John (Advertiser’s name) my name is Seth (consultant’s name) I am calling from the tag implementation team Your Google representative (Name) provided your details and mentioned that you are looking to setup conversion tracking (Desired action to be completed) on your website. I would request you to give me a ring back on 1800-993-3483, I assure you the entire process will be short and will prove beneficial. Thank you and have a nice day.
  • 10. Advertiser Busy © 2013 Regalix Inc. Confidential. All rights reserved 10 Consultant Advertiser Hi, May I speak with “John” please? Yes this is john (Advertiser’s name).
  • 11. Live transfers - 2 © 2013 Regalix Inc. Confidential. All rights reserved 11 Consultant Hi, John (Advertiser’s name) my name is Seth (Consultant) I am calling from the tag implementation team Your Google representative (Name) provided your details and mentioned that you are looking to setup conversion tracking (Desired action to be completed) on your website? Yes but I am really busy right now can we do this some other time? Advertiser
  • 12. Live transfers - 2 © 2013 Regalix Inc. Confidential. All rights reserved 12 Consultant I am sorry to have caught you at the wrong time is there a possibility that we can have an appointment set up for later today or maybe tomorrow? Can we do it tomorrow at 11:00 AM CST? Advertiser
  • 13. Live transfers - 2 © 2013 Regalix Inc. Confidential. All rights reserved 13 Consultant Great I will give you a ring back tomorrow at 11:00 AM CST, let me also confirm the phone no.123-123-1234 yes you can call me on that no. Advertiser I will call you tomorrow than, Thank you for your time and have a nice day.
  • 14. Webmaster makes the changes © 2013 Regalix Inc. Confidential. All rights reserved 14 Consultant Hi, May I speak with “John” please? Yes this is john (Advertiser’s name). Advertiser
  • 15. Webmaster makes the changes © 2013 Regalix Inc. Confidential. All rights reserved 15 Consultant Hi, John (Advertiser’s name) my name is Seth (Consultant) I am calling from the tag implementation team Your Google representative (Name) provided your details and mentioned that you are looking to setup conversion tracking (Desired action to be completed) on your website? Yes Advertiser
  • 16. Webmaster makes the changes © 2013 Regalix Inc. Confidential. All rights reserved 16 Consultant Great I will be glad to help you with the installation. So, do you make changes to your website or somebody else does it for you? I have a webmaster Advertiser
  • 17. Webmaster makes the changes © 2013 Regalix Inc. Confidential. All rights reserved 17 Consultant Could you help me with the contact details of the webmaster? We could contact him directly and have the installation done for sure Advertiser Note: If the advertiser is unable to do that send an e-mail to the webmaster marking the advertiser on it and also mention the reason for call. Thank you and post installation we will intimate you about the same. Thank you for your time and have a nice day.