April 19 Rebecca Ryan WA & OR MGMA Meeting
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April 19 Rebecca Ryan WA & OR MGMA Meeting

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In this presentation, leaders and managers learn five skills of great managers and 6 dimensions of great practices. Please use with proper attribution....

In this presentation, leaders and managers learn five skills of great managers and 6 dimensions of great practices. Please use with proper attribution.
- Rebecca Ryan
rr@nextgenerationconsulting.com

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    April 19 Rebecca Ryan WA & OR MGMA Meeting April 19 Rebecca Ryan WA & OR MGMA Meeting Presentation Transcript

    • The New Normal Rebecca RyanTuesday, April 19, 2011 1
    • Tuesday, April 19, 2011 2
    • The Leadership “Egg” Self care Team Practice Self mastery Mobilization LeadershipTuesday, April 19, 2011 3
    • The Leadership “Egg” Self care Self masteryTuesday, April 19, 2011 3
    • Tuesday, April 19, 2011 4
    • Glass Balls Family, Friends, Health, IntegrityTuesday, April 19, 2011 4
    • The Leadership “Egg” Self care Self masteryTuesday, April 19, 2011 5
    • The Leadership “Egg” Self care Team Self mastery MobilizationTuesday, April 19, 2011 5
    • Why’d you leave your last job?Tuesday, April 19, 2011 6
    • My boss.Tuesday, April 19, 2011 7
    • You (the boss) are the most important person in your employees’ livesTuesday, April 19, 2011 8
    • Management Prototypes The JerkTuesday, April 19, 2011 9
    • Management Prototypes The Jerk The Friend The Fun DadTuesday, April 19, 2011 9
    • We have all of these prototypes crawling around our consciousness...Tuesday, April 19, 2011 10
    • Let’s see them at work...Tuesday, April 19, 2011 11
    • The JerkTuesday, April 19, 2011 12
    • The Jerk Instinct: To protect their egoTuesday, April 19, 2011 12
    • The Jerk Instinct: To protect their ego Worst Fear: Their subordinates will outpace themTuesday, April 19, 2011 12
    • The Jerk Instinct: To protect their ego Worst Fear: Their subordinates will outpace them At Work: “Whack a Mole”Tuesday, April 19, 2011 12
    • The FriendTuesday, April 19, 2011 13
    • The Friend Instinct: To be likedTuesday, April 19, 2011 13
    • The Friend Instinct: To be liked Worst Fear: They’ll lose their friendsTuesday, April 19, 2011 13
    • The Friend Instinct: To be liked Worst Fear: They’ll lose their friends At Work: Candor is difficultTuesday, April 19, 2011 13
    • I like my manager. Source: Next Generation Consulting surveys including 40,000 employeesTuesday, April 19, 2011 14
    • I like my manager. In the last 6 months, my manager has talked with me about my career growth. Source: Next Generation Consulting surveys including 40,000 employeesTuesday, April 19, 2011 14
    • I like my manager. In the last 6 months, my manager has talked with me about my career growth. 70 67 56 42 36 28 14 0 % Agree Source: Next Generation Consulting surveys including 40,000 employeesTuesday, April 19, 2011 14
    • The Fun Dad (The Parent)Tuesday, April 19, 2011 15
    • The Fun Dad (The Parent) Instinct: To take care of things for their kidsTuesday, April 19, 2011 15
    • The Fun Dad (The Parent) Instinct: To take care of things for their kids Worst Fear: Their child will sufferTuesday, April 19, 2011 15
    • The Fun Dad (The Parent) Instinct: To take care of things for their kids Worst Fear: Their child will suffer At Work: Prevents “double loop” learningTuesday, April 19, 2011 15
    • A fourth type of manager...Tuesday, April 19, 2011 16
    • The CoachTuesday, April 19, 2011 17
    • The Coach Instinct: “Tough Love” - to make you better than you areTuesday, April 19, 2011 17
    • The Coach Instinct: “Tough Love” - to make you better than you are Worst Fear: The team loses, or individuals don’t growTuesday, April 19, 2011 17
    • The Coach Instinct: “Tough Love” - to make you better than you are Worst Fear: The team loses, or individuals don’t grow At Work: Results, team-first...Tuesday, April 19, 2011 17
    • The best v. the rest: what the best managers doTuesday, April 19, 2011 18
    • Follow the rule of thirds.Tuesday, April 19, 2011 19
    • Ignore job descriptions.Tuesday, April 19, 2011 20
    • People who work in their strengths are ten times more productive.Tuesday, April 19, 2011 20
    • What is Michael Scott’s fatal flaw?Tuesday, April 19, 2011 21
    • Focus on the work. (Don’t be a Michael.)Tuesday, April 19, 2011 21
    • Offer special deals Marti got a red uced work sche Stop by my off dule. ice and ask me how!Tuesday, April 19, 2011 22
    • Give ‘em a reason to believeTuesday, April 19, 2011 23
    • The Leadership “Egg” Self care Team Self mastery MobilizationTuesday, April 19, 2011 24
    • The Leadership “Egg” Self care Team Practice Self mastery Mobilization LeadershipTuesday, April 19, 2011 24
    • Intentional DesignTuesday, April 19, 2011 25
    • What do you want to be homesick for?Tuesday, April 19, 2011 26
    • What do you want to be homesick for?Tuesday, April 19, 2011 26
    • What do you want to be homesick for? My dogs.Tuesday, April 19, 2011 26
    • Joey ZachTuesday, April 19, 2011 27
    • Joey ZachTuesday, April 19, 2011 27
    • Joey ZachTuesday, April 19, 2011 27
    • Intentional Design What if we (re)designed our practices so that people ached for them?Tuesday, April 19, 2011 28
    • Six rational and emotional dimensions of sustainably great practicesTuesday, April 19, 2011 29
    • Tuesday, April 19, 2011 30
    • Management Do managers get the best work out of everyone on their teams?Tuesday, April 19, 2011 31
    • Trust and Management The foundation of a sustainably great practiceTuesday, April 19, 2011 32
    • Rewards Are pay, perks, and pats on the back awarded commensurate to contributions?Tuesday, April 19, 2011 33
    • Development Do you require your people to learn and grow?Tuesday, April 19, 2011 34
    • Connection Do employees feel that they are a part of something bigger?Tuesday, April 19, 2011 35
    • Trust ManagementTuesday, April 19, 2011 36
    • Life-Work Balance Development Connection Rewards Trust ManagementTuesday, April 19, 2011 36
    • “Revolutionary Change”Tuesday, April 19, 2011 37
    • Taking the step up...Tuesday, April 19, 2011 38
    • Tuesday, April 19, 2011 39
    • Tuesday, April 19, 2011 39
    • DiscussionTuesday, April 19, 2011 40
    • Let’s keep in touchTuesday, April 19, 2011 41
    • Let’s keep in touch Rebecca RyanTuesday, April 19, 2011 41
    • Let’s keep in touch Rebecca Ryan email: rr@nextgenerationconsulting.comTuesday, April 19, 2011 41
    • Let’s keep in touch Rebecca Ryan email: rr@nextgenerationconsulting.com twitter: ngcrebeccaTuesday, April 19, 2011 41
    • Let’s keep in touch Rebecca Ryan email: rr@nextgenerationconsulting.com twitter: ngcrebecca Text “ngcRebecca” to 50-500Tuesday, April 19, 2011 41
    • www.nextgenerationconsulting.com/nextTuesday, April 19, 2011 42