April 19 Rebecca Ryan WA & OR MGMA Meeting

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In this presentation, leaders and managers learn five skills of great managers and 6 dimensions of great practices. Please use with proper attribution.
- Rebecca Ryan
rr@nextgenerationconsulting.com

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April 19 Rebecca Ryan WA & OR MGMA Meeting

  1. 1. The New Normal Rebecca RyanTuesday, April 19, 2011 1
  2. 2. Tuesday, April 19, 2011 2
  3. 3. The Leadership “Egg” Self care Team Practice Self mastery Mobilization LeadershipTuesday, April 19, 2011 3
  4. 4. The Leadership “Egg” Self care Self masteryTuesday, April 19, 2011 3
  5. 5. Tuesday, April 19, 2011 4
  6. 6. Glass Balls Family, Friends, Health, IntegrityTuesday, April 19, 2011 4
  7. 7. The Leadership “Egg” Self care Self masteryTuesday, April 19, 2011 5
  8. 8. The Leadership “Egg” Self care Team Self mastery MobilizationTuesday, April 19, 2011 5
  9. 9. Why’d you leave your last job?Tuesday, April 19, 2011 6
  10. 10. My boss.Tuesday, April 19, 2011 7
  11. 11. You (the boss) are the most important person in your employees’ livesTuesday, April 19, 2011 8
  12. 12. Management Prototypes The JerkTuesday, April 19, 2011 9
  13. 13. Management Prototypes The Jerk The Friend The Fun DadTuesday, April 19, 2011 9
  14. 14. We have all of these prototypes crawling around our consciousness...Tuesday, April 19, 2011 10
  15. 15. Let’s see them at work...Tuesday, April 19, 2011 11
  16. 16. The JerkTuesday, April 19, 2011 12
  17. 17. The Jerk Instinct: To protect their egoTuesday, April 19, 2011 12
  18. 18. The Jerk Instinct: To protect their ego Worst Fear: Their subordinates will outpace themTuesday, April 19, 2011 12
  19. 19. The Jerk Instinct: To protect their ego Worst Fear: Their subordinates will outpace them At Work: “Whack a Mole”Tuesday, April 19, 2011 12
  20. 20. The FriendTuesday, April 19, 2011 13
  21. 21. The Friend Instinct: To be likedTuesday, April 19, 2011 13
  22. 22. The Friend Instinct: To be liked Worst Fear: They’ll lose their friendsTuesday, April 19, 2011 13
  23. 23. The Friend Instinct: To be liked Worst Fear: They’ll lose their friends At Work: Candor is difficultTuesday, April 19, 2011 13
  24. 24. I like my manager. Source: Next Generation Consulting surveys including 40,000 employeesTuesday, April 19, 2011 14
  25. 25. I like my manager. In the last 6 months, my manager has talked with me about my career growth. Source: Next Generation Consulting surveys including 40,000 employeesTuesday, April 19, 2011 14
  26. 26. I like my manager. In the last 6 months, my manager has talked with me about my career growth. 70 67 56 42 36 28 14 0 % Agree Source: Next Generation Consulting surveys including 40,000 employeesTuesday, April 19, 2011 14
  27. 27. The Fun Dad (The Parent)Tuesday, April 19, 2011 15
  28. 28. The Fun Dad (The Parent) Instinct: To take care of things for their kidsTuesday, April 19, 2011 15
  29. 29. The Fun Dad (The Parent) Instinct: To take care of things for their kids Worst Fear: Their child will sufferTuesday, April 19, 2011 15
  30. 30. The Fun Dad (The Parent) Instinct: To take care of things for their kids Worst Fear: Their child will suffer At Work: Prevents “double loop” learningTuesday, April 19, 2011 15
  31. 31. A fourth type of manager...Tuesday, April 19, 2011 16
  32. 32. The CoachTuesday, April 19, 2011 17
  33. 33. The Coach Instinct: “Tough Love” - to make you better than you areTuesday, April 19, 2011 17
  34. 34. The Coach Instinct: “Tough Love” - to make you better than you are Worst Fear: The team loses, or individuals don’t growTuesday, April 19, 2011 17
  35. 35. The Coach Instinct: “Tough Love” - to make you better than you are Worst Fear: The team loses, or individuals don’t grow At Work: Results, team-first...Tuesday, April 19, 2011 17
  36. 36. The best v. the rest: what the best managers doTuesday, April 19, 2011 18
  37. 37. Follow the rule of thirds.Tuesday, April 19, 2011 19
  38. 38. Ignore job descriptions.Tuesday, April 19, 2011 20
  39. 39. People who work in their strengths are ten times more productive.Tuesday, April 19, 2011 20
  40. 40. What is Michael Scott’s fatal flaw?Tuesday, April 19, 2011 21
  41. 41. Focus on the work. (Don’t be a Michael.)Tuesday, April 19, 2011 21
  42. 42. Offer special deals Marti got a red uced work sche Stop by my off dule. ice and ask me how!Tuesday, April 19, 2011 22
  43. 43. Give ‘em a reason to believeTuesday, April 19, 2011 23
  44. 44. The Leadership “Egg” Self care Team Self mastery MobilizationTuesday, April 19, 2011 24
  45. 45. The Leadership “Egg” Self care Team Practice Self mastery Mobilization LeadershipTuesday, April 19, 2011 24
  46. 46. Intentional DesignTuesday, April 19, 2011 25
  47. 47. What do you want to be homesick for?Tuesday, April 19, 2011 26
  48. 48. What do you want to be homesick for?Tuesday, April 19, 2011 26
  49. 49. What do you want to be homesick for? My dogs.Tuesday, April 19, 2011 26
  50. 50. Joey ZachTuesday, April 19, 2011 27
  51. 51. Joey ZachTuesday, April 19, 2011 27
  52. 52. Joey ZachTuesday, April 19, 2011 27
  53. 53. Intentional Design What if we (re)designed our practices so that people ached for them?Tuesday, April 19, 2011 28
  54. 54. Six rational and emotional dimensions of sustainably great practicesTuesday, April 19, 2011 29
  55. 55. Tuesday, April 19, 2011 30
  56. 56. Management Do managers get the best work out of everyone on their teams?Tuesday, April 19, 2011 31
  57. 57. Trust and Management The foundation of a sustainably great practiceTuesday, April 19, 2011 32
  58. 58. Rewards Are pay, perks, and pats on the back awarded commensurate to contributions?Tuesday, April 19, 2011 33
  59. 59. Development Do you require your people to learn and grow?Tuesday, April 19, 2011 34
  60. 60. Connection Do employees feel that they are a part of something bigger?Tuesday, April 19, 2011 35
  61. 61. Trust ManagementTuesday, April 19, 2011 36
  62. 62. Life-Work Balance Development Connection Rewards Trust ManagementTuesday, April 19, 2011 36
  63. 63. “Revolutionary Change”Tuesday, April 19, 2011 37
  64. 64. Taking the step up...Tuesday, April 19, 2011 38
  65. 65. Tuesday, April 19, 2011 39
  66. 66. Tuesday, April 19, 2011 39
  67. 67. DiscussionTuesday, April 19, 2011 40
  68. 68. Let’s keep in touchTuesday, April 19, 2011 41
  69. 69. Let’s keep in touch Rebecca RyanTuesday, April 19, 2011 41
  70. 70. Let’s keep in touch Rebecca Ryan email: rr@nextgenerationconsulting.comTuesday, April 19, 2011 41
  71. 71. Let’s keep in touch Rebecca Ryan email: rr@nextgenerationconsulting.com twitter: ngcrebeccaTuesday, April 19, 2011 41
  72. 72. Let’s keep in touch Rebecca Ryan email: rr@nextgenerationconsulting.com twitter: ngcrebecca Text “ngcRebecca” to 50-500Tuesday, April 19, 2011 41
  73. 73. www.nextgenerationconsulting.com/nextTuesday, April 19, 2011 42

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