April 19 Rebecca Ryan WA & OR MGMA Meeting

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In this presentation, leaders and managers learn five skills of great managers and 6 dimensions of great practices. Please use with proper attribution. …

In this presentation, leaders and managers learn five skills of great managers and 6 dimensions of great practices. Please use with proper attribution.
- Rebecca Ryan
rr@nextgenerationconsulting.com

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  • 1. The New Normal Rebecca RyanTuesday, April 19, 2011 1
  • 2. Tuesday, April 19, 2011 2
  • 3. The Leadership “Egg” Self care Team Practice Self mastery Mobilization LeadershipTuesday, April 19, 2011 3
  • 4. The Leadership “Egg” Self care Self masteryTuesday, April 19, 2011 3
  • 5. Tuesday, April 19, 2011 4
  • 6. Glass Balls Family, Friends, Health, IntegrityTuesday, April 19, 2011 4
  • 7. The Leadership “Egg” Self care Self masteryTuesday, April 19, 2011 5
  • 8. The Leadership “Egg” Self care Team Self mastery MobilizationTuesday, April 19, 2011 5
  • 9. Why’d you leave your last job?Tuesday, April 19, 2011 6
  • 10. My boss.Tuesday, April 19, 2011 7
  • 11. You (the boss) are the most important person in your employees’ livesTuesday, April 19, 2011 8
  • 12. Management Prototypes The JerkTuesday, April 19, 2011 9
  • 13. Management Prototypes The Jerk The Friend The Fun DadTuesday, April 19, 2011 9
  • 14. We have all of these prototypes crawling around our consciousness...Tuesday, April 19, 2011 10
  • 15. Let’s see them at work...Tuesday, April 19, 2011 11
  • 16. The JerkTuesday, April 19, 2011 12
  • 17. The Jerk Instinct: To protect their egoTuesday, April 19, 2011 12
  • 18. The Jerk Instinct: To protect their ego Worst Fear: Their subordinates will outpace themTuesday, April 19, 2011 12
  • 19. The Jerk Instinct: To protect their ego Worst Fear: Their subordinates will outpace them At Work: “Whack a Mole”Tuesday, April 19, 2011 12
  • 20. The FriendTuesday, April 19, 2011 13
  • 21. The Friend Instinct: To be likedTuesday, April 19, 2011 13
  • 22. The Friend Instinct: To be liked Worst Fear: They’ll lose their friendsTuesday, April 19, 2011 13
  • 23. The Friend Instinct: To be liked Worst Fear: They’ll lose their friends At Work: Candor is difficultTuesday, April 19, 2011 13
  • 24. I like my manager. Source: Next Generation Consulting surveys including 40,000 employeesTuesday, April 19, 2011 14
  • 25. I like my manager. In the last 6 months, my manager has talked with me about my career growth. Source: Next Generation Consulting surveys including 40,000 employeesTuesday, April 19, 2011 14
  • 26. I like my manager. In the last 6 months, my manager has talked with me about my career growth. 70 67 56 42 36 28 14 0 % Agree Source: Next Generation Consulting surveys including 40,000 employeesTuesday, April 19, 2011 14
  • 27. The Fun Dad (The Parent)Tuesday, April 19, 2011 15
  • 28. The Fun Dad (The Parent) Instinct: To take care of things for their kidsTuesday, April 19, 2011 15
  • 29. The Fun Dad (The Parent) Instinct: To take care of things for their kids Worst Fear: Their child will sufferTuesday, April 19, 2011 15
  • 30. The Fun Dad (The Parent) Instinct: To take care of things for their kids Worst Fear: Their child will suffer At Work: Prevents “double loop” learningTuesday, April 19, 2011 15
  • 31. A fourth type of manager...Tuesday, April 19, 2011 16
  • 32. The CoachTuesday, April 19, 2011 17
  • 33. The Coach Instinct: “Tough Love” - to make you better than you areTuesday, April 19, 2011 17
  • 34. The Coach Instinct: “Tough Love” - to make you better than you are Worst Fear: The team loses, or individuals don’t growTuesday, April 19, 2011 17
  • 35. The Coach Instinct: “Tough Love” - to make you better than you are Worst Fear: The team loses, or individuals don’t grow At Work: Results, team-first...Tuesday, April 19, 2011 17
  • 36. The best v. the rest: what the best managers doTuesday, April 19, 2011 18
  • 37. Follow the rule of thirds.Tuesday, April 19, 2011 19
  • 38. Ignore job descriptions.Tuesday, April 19, 2011 20
  • 39. People who work in their strengths are ten times more productive.Tuesday, April 19, 2011 20
  • 40. What is Michael Scott’s fatal flaw?Tuesday, April 19, 2011 21
  • 41. Focus on the work. (Don’t be a Michael.)Tuesday, April 19, 2011 21
  • 42. Offer special deals Marti got a red uced work sche Stop by my off dule. ice and ask me how!Tuesday, April 19, 2011 22
  • 43. Give ‘em a reason to believeTuesday, April 19, 2011 23
  • 44. The Leadership “Egg” Self care Team Self mastery MobilizationTuesday, April 19, 2011 24
  • 45. The Leadership “Egg” Self care Team Practice Self mastery Mobilization LeadershipTuesday, April 19, 2011 24
  • 46. Intentional DesignTuesday, April 19, 2011 25
  • 47. What do you want to be homesick for?Tuesday, April 19, 2011 26
  • 48. What do you want to be homesick for?Tuesday, April 19, 2011 26
  • 49. What do you want to be homesick for? My dogs.Tuesday, April 19, 2011 26
  • 50. Joey ZachTuesday, April 19, 2011 27
  • 51. Joey ZachTuesday, April 19, 2011 27
  • 52. Joey ZachTuesday, April 19, 2011 27
  • 53. Intentional Design What if we (re)designed our practices so that people ached for them?Tuesday, April 19, 2011 28
  • 54. Six rational and emotional dimensions of sustainably great practicesTuesday, April 19, 2011 29
  • 55. Tuesday, April 19, 2011 30
  • 56. Management Do managers get the best work out of everyone on their teams?Tuesday, April 19, 2011 31
  • 57. Trust and Management The foundation of a sustainably great practiceTuesday, April 19, 2011 32
  • 58. Rewards Are pay, perks, and pats on the back awarded commensurate to contributions?Tuesday, April 19, 2011 33
  • 59. Development Do you require your people to learn and grow?Tuesday, April 19, 2011 34
  • 60. Connection Do employees feel that they are a part of something bigger?Tuesday, April 19, 2011 35
  • 61. Trust ManagementTuesday, April 19, 2011 36
  • 62. Life-Work Balance Development Connection Rewards Trust ManagementTuesday, April 19, 2011 36
  • 63. “Revolutionary Change”Tuesday, April 19, 2011 37
  • 64. Taking the step up...Tuesday, April 19, 2011 38
  • 65. Tuesday, April 19, 2011 39
  • 66. Tuesday, April 19, 2011 39
  • 67. DiscussionTuesday, April 19, 2011 40
  • 68. Let’s keep in touchTuesday, April 19, 2011 41
  • 69. Let’s keep in touch Rebecca RyanTuesday, April 19, 2011 41
  • 70. Let’s keep in touch Rebecca Ryan email: rr@nextgenerationconsulting.comTuesday, April 19, 2011 41
  • 71. Let’s keep in touch Rebecca Ryan email: rr@nextgenerationconsulting.com twitter: ngcrebeccaTuesday, April 19, 2011 41
  • 72. Let’s keep in touch Rebecca Ryan email: rr@nextgenerationconsulting.com twitter: ngcrebecca Text “ngcRebecca” to 50-500Tuesday, April 19, 2011 41
  • 73. www.nextgenerationconsulting.com/nextTuesday, April 19, 2011 42