Do your patrons complain that they've forgotten their username or password for ILLiad (or that they have to remember yet another one)? Have some of them created more than one account because they forgot they had one already? Are you spending time clearing new users that you could spend instead on other work? Then perhaps switching to LDAP sign in for your ILLiad web interface is right for you. This presentation will look at what LDAP is, the pros and cons of using it with ILLiad, and how to talk to your local friendly IT/Systems people and other library staff to get things running smoothly.