SOAR Skill Assessment Coach:______________ Date: _________Does the conversation focus on: Observations□ Performance Improvement · gaining employee agreement and fixing the problem · sticking to observable behaviors – what is the employee saying or doing? · one or two specific behaviors at a time□ Performance Reinforcement · the positive impact of the behavior · continuation of the behavior, especially for a recent improvement · celebration of achievement – this is a fun conversation! q Describe the performance expectation. q Correction: Describe the behavior your want to Specify the improve and how it aligns with/differs from the performance expectation. q Praise: Describe your observations and how it behavior and meets or exceeds the desired performance. consequences q Use specific examples from your observation. q Highlight the positive/negative consequences of the behavior. q Ask questions to determine if employee understands and agrees with your observation(s). q Be Confirm employee understands how to demonstrate the desired behavior. Coaching assessment Open to q Ask what would help the employee meet the expectation? a Exceedsemployee’s input Recent improvement: __ Meets __ Needs Improvement q Confirm the employee’s confidence in continuing. q Ask what the employee did differently this time. q Identify specific and measurable actions to Coaching skills coached: support performance improvement. q Practice or ask agent to model desired behavior, Identify future if possible. q Confirm your intention to follow up. Action and Recent improvement: follow up q Identify if ongoing or additional actions are necessary reinforce performance improvement. q Confirm your intention to follow up. Next steps: q Show your respect for the employee with thanks for whatever they’ve put into the interaction – time, attention, effort, their improvement. Respect and q Demonstrate sincere encouragement. encourage q Encourage continuation of positive behavior.