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Trust & Engagement in a Services Company (Congres HRMagazine 25 May 2011 Prague)
Trust & Engagement in a Services Company (Congres HRMagazine 25 May 2011 Prague)
Trust & Engagement in a Services Company (Congres HRMagazine 25 May 2011 Prague)
Trust & Engagement in a Services Company (Congres HRMagazine 25 May 2011 Prague)
Trust & Engagement in a Services Company (Congres HRMagazine 25 May 2011 Prague)
Trust & Engagement in a Services Company (Congres HRMagazine 25 May 2011 Prague)
Trust & Engagement in a Services Company (Congres HRMagazine 25 May 2011 Prague)
Trust & Engagement in a Services Company (Congres HRMagazine 25 May 2011 Prague)
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Trust & Engagement in a Services Company (Congres HRMagazine 25 May 2011 Prague)

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Trust & Engagement in a Services Company (Congres HRMagazine 25 May 2011 Prague by Bruno Segers)

Trust & Engagement in a Services Company (Congres HRMagazine 25 May 2011 Prague by Bruno Segers)

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  • 1. www.realdolmen.com TRUST & ENGAGEMENT IN A SERVICES COMPANY CONGRES HRMAGAZINEBruno Segers, CEO RealDolmen Prague, 25 May 2011MAY 25, 2011 | SLIDE 1
  • 2. SUMMARY  Single-source provider of integrated ICT solutions  Active in Benelux and France  Employing almost 1600 professionals  FY 2009/10: €237m revenue / Rebitda €15,5m  Strong cash position of €47 m with strong cash flow generation of €12,2m  €48m tax asset of which €20m recognized  Strong market position, good spread of customers and sound financial structureMAY 25, 2011 | SLIDE 2
  • 3. HISTORY 1997 Listing on EuroNext Brussels 2004 – 2007 Restructuring 2007 - 2008 March 2010 1986 Establishing solid Growth and return to Gores sells participation Start of Real Software platform for growth sound operations to QuaeroQ and NV Institutionals 2007 2001 – 2004 €75 mio convertible bond September 2008 Distressed situation Acquisition Axias Merger Investment by Gores1982 2004 2007Start of Dolmen NV out of Acquisition JConsults Acquisition NEC PhilipsColruyt IT department 1999 Listing on EuroNext BrusselsMAY 25, 2011 | SLIDE 3
  • 4. A CLEAR VISION AND MISSION  Vision: To be the reference in the local market for integrated solutions supporting the complete ICT- lifecycle.  Reference: be the preferred & trusted choice for customers, partners and employees  Local: proximity to our customers in the Benelux and France  Integrated solutions: complete ICT offering covering the full lifecycle, including infrastructure, applications and communications  Complete ICT-lifecycle: supporting all plan-build-operate activities  Mission: We make ICT work for your business.MAY 25, 2011 | SLIDE 4
  • 5. A BROAD SINGLE-SOURCE OFFERING Business Solutions  Turnkey Solutions  Service Oriented Architecture  Enterprise Resource  Unified Communications Planning  Supply Chain Mgmt  Customer Relationship  CAD/GIS Management  Mobility  Business Intelligence  Enterprise Asset Mgmt  ECM/WCM  Clinical Trial Mgmt Systems  Web Solutions Solutions built with own software or on top of 3rd party platforms. In this area we sell services and products (such as 3rd party software or own IP) under the form of licenses. Professional Services  Development  Networking  Outsourcing  Testing  Managed Services  Support & Helpdesk  Project Management  Security  Training Services  Enterprise Application Integration  Business Process  Service Oriented Architecture Management Encompasses services (both development and infrastructure competences) and products (own IP under the form of courseware, development methodologies, project management methodologies, building blocks, etc). Infrastructure Products  Data Center  IP Communications  Front-end  Voice Over IP  Networking  Security Hardware products and software licensesMAY 25, 2011 | SLIDE 5
  • 6. A TRUE SINGLE-SOURCE SUPPLIER Professional Services  Creating a concept for the  Managed Services Applications: maintenance @ntry application future integrated IT vision (VB6)  Making a data integration  Project Management regarding Enterprise Application Integration study  Enterprise Application Integration from Scribe to Microsoft Bizztalk  Better alignment &  server prioritizing the needs of the different epartments by commencing Infrastructure Products PortfolioManagement  Only software licensing: Microsoft Academic Contract  Microsoft Software Advisor Partner  Building BI platform  Integration of WebPortal with Business Solutions MS Dynamics CRM  MOSS 2007 (intranet Vlerick & student portal Eduweb)  Microsoft CRM (E-HRM,XRM, helpdesk & case mgt)  BI SQL 2005 (datawarehouse & reporting tool)  Maintain the different processes  Take care of the proper  Operational & Strategic infrastructure Program Management  Technical architecture both applicative & infrastructural  Custom made applicationsProfessional Services  Technical projects such as Day-to day operational IT resources (even in Fost Plus IT management) migration / conversion / Project & T&M consultancy/development/project management consolidation  Standardize, virtualize, consolidate & secure IT infrastructure Infrastructure Products  Datacenter fully based on HP Hardware  PC’s, Laptops, …  Multifunctionals + integration  Managed Services on the  Licences Microsoft/McAfee/VMware/… infrastructural & Applicative platform  Change management  Hosting & housing of the IT Business Solutions development / testing &  Microsoft AX Finance production environment  CRM (Microsoft) /ECM (Sharepoint) MAY 25, 2011 | SLIDE 6
  • 7. HOME FOR EMPLOYEES SIMPLE FOR CUSTOMERS Waarden Referentie  Samenwerken bepaalt ons succes  Operationele uitmuntendheid  Wij respecteren ieders eigenheid  Innovatie  Wij komen onze afspraken na  Showcases  Wij leveren vakmanschap  Wij maken ruimte voor innovatie  Wij delen passie en enthousiasme Lokaal MISSIE  Geografische spreiding SINGLE SOURCE  Dicht bij de klantSINGLE SOUL Leiderschap  Begrijpen regionale behoeftes  Een leider brengt het verhaal  Een leider behaalt resultaten  Een leider gidst zijn team  Een leider laat mensen groeien  Een leider verlegt de grenzen We make ICT work for Geïntegreerde  Een leider bouwt bruggen your Business Oplossingen  Infrastructuur producten  Professionele diensten  Business oplossingen Kennis IMAGO  … Bekwaam Oprecht Volledige ICT ENGAGEMENT Levenscyclus  Plan: visie ontwikkelen  Volgens de Specificaties  Build: oplossingen bouwen  Operate: systeemondersteunend  Binnen het Budget  Binnen de Tijd  Foutloos MAY 25, 2011 | SLIDE 7
  • 8. For more information: visit our website WWW.REALDOLMEN.COM or contact: Thomas Verschueren Marketing Manager TEL.:+32 2 801 56 01 FAX: +32 2 801 55 99 Thomas.Verschueren@realdolmen.com Follow us on: This presentation is available on: THANK YOU Or scan this QR code with your Smartphone to immediately go to the websiteMAY 25, 2011 | SLIDE 8

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