RealDolmen Corporate Presentation (English Language)

MAY 2, 2013 | SLIDE 1www.realdolmen.comCORPORATE PRESENTATIONAPRIL 2013

MAY 2, 2013 | SLIDE 2TABLE OF CONTENTS Mission & Vision Some facts & figures Geographical coverage Management structure Offering portfolio 3 Business divisions A true single-source supplier

MAY 2, 2013 | SLIDE 3INTRODUCTION

MAY 2, 2013 | SLIDE 4REALDOLMEN HAS A CLEAR VISION AND MISSION Vision: To be the reference in the local market forintegrated solutions supporting the complete ICT-lifecycle. Reference: be the preferred & trusted choice for customers,partners and employees Local: proximity to our customers in the Benelux and France Integrated solutions: complete ICT offering covering the fulllifecycle, including infrastructure, applications andcommunications Complete ICT-lifecycle: supporting all plan-build-operateactivities

MAY 2, 2013 | SLIDE 5SOME REALDOLMEN FIGURES Shareholding Listed on EuroNext Brussels 2 reference shareholders Colruyt Family 17% QuaeroQ 10% FY 2011/2012 Financials €258,5mio revenue €13,6 mio EBIT €7,3 mio profit More than 1,600 professionals

MAY 2, 2013 | SLIDE 6TOP INDEPENDENT ICT SUPPLIER IN BELGIUM The past year RealDolmen has clearly affirmed its status as reference ICTcompany. Trends ICT Gazellen Award Trends Gazellen Ambassadors Award Best BEL Small Performer In the latest study “Service Provider Performance in the BeLux” by WhitelaneResearch RealDolmen scored again as a top 3 IT outsourcing provider with 79% on general customer satisfaction RealDolmen is one of the leading partners for many of the large technologycompanies: only HP Converged Infrastructure Partner in Belgium. achieved at this moment 13 gold and 9 silver competencies at Microsoft, making usunique in Belgium Winner of Microsoft Western European ALM Partner Award

MAY 2, 2013 | SLIDE 7A SOLID AND REFERENTIAL CUSTOMER BASE IN BOTH THEMID-MARKET AND LARGE ACCOUNTSLogistics and DistributionLife ScienceHealthcareServicesGovernment/EducationIndustryFinancial Services

MAY 2, 2013 | SLIDE 8IN THE LOCAL MARKETProximity to our customers in the Benelux and France.Offices:Headquarters Brussels 1654 HuizingenBelgium Bruxelles 1930 Zaventem Antwerp 2550 Kontich Ghent 9840 De Pinte Hasselt 3560 Lummen Kortrijk 8530 Harelbeke Namur 5101 Loyers Mons 7000 MonsLuxembourg Luxembourg 1461 LuxembourgFrance Paris 92806 Puteaux Lille 59650 VilleneuveBelgium: 500 clients – France: 300 clients – Luxembourg: 150 clients – Netherlands: 50 clients.More than 1,600 available professionals

MAY 2, 2013 | SLIDE 9STRONG PARTNERSHIPS

MAY 2, 2013 | SLIDE 10Marc De KeersmaeckerGeneral ManagerSales Director(Chantal Roosens)Sales(North Region)MarketingBusiness DivisionsManaging DirectorsBusiness Solutions(Robin De Witte)ProfessionalServicesApplications(Johnny Smets)ProfessionalServicesInfrastructure(Dirk DeWaegeneire)Chief Financial Officer(Paul De Schrijver)FinanceWalloniaLuxemburgFranceCorporateDevelopmentInternal ITChief People Officer(Sabine Fannes)HRSubcontractingFacilitiesSecretary General(Thierry de Vries)LegalMANAGEMENT TEAM

MAY 2, 2013 | SLIDE 11SINGLE-SOURCE OFFERING

MAY 2, 2013 | SLIDE 12REALDOLMEN HAS A SINGLE-SOURCE OFFERINGInfrastructure ProductsBusiness SolutionsProfessional Services Master Data Management Service Oriented Architecture Unified Communications Supply Chain Mgmt CAD/GIS Mobility Enterprise Asset Mgmt Clinical Trial Mgmt Systems Development Outsourcing Managed Services Project Management Training Services Business ProcessManagement Data Center Front-end Networking IP Communications Voice Over IP Security Turnkey Solutions Enterprise ResourcePlanning Customer RelationshipManagement Business Intelligence ECM/WEM Web Solutions Networking Testing Support & Helpdesk Security Enterprise Application Integration Service Oriented ArchitectureSolutions built with own software or on top of 3rd party platforms. In this areawe sell services and products (such as 3rd party software or own IP) under theform of licenses.Encompasses services (both development and infrastructure competences) andproducts (own IP under the form of courseware, development methodologies,project management methodologies, building blocks, etc).Hardware products and software licensesA true single-source supplier,able to support thefull ICT-lifecycle

MAY 2, 2013 | SLIDE 13ORGANIZATION GEARED TOWARDS OPERATIONALEXCELLENCEOperationsFinanceHRITStrategicFrameworkBusinessSolutionsProfessional ServicesApplicationsCompetence CentersProject ServicesManaged Services ApplicationsConsulting ServicesDevelopment Processes &EducationProfessional ServicesInfrastructureCollaboration Consulting ServicesInfra Consulting ServicesDataCenter ServicesWorkplace ServicesManaged ServicesCustomerPublicGeneralIndustryLogistics &DistributionEnergy &Media &TelecomPharma &Biotech.Services HealthcareSalesMarketingCloud ServicesERP SolutionsBusiness InsightsHigh Performance WorkplaceCustomer EngagementManagementRITMEAM

MAY 2, 2013 | SLIDE 14BUSINESS SOLUTIONS

MAY 2, 2013 | SLIDE 15BUSINESS SOLUTIONS Business Solutions is all about Increasing your business efficiency Improving your (digital) workplace Enhancing your customer interaction Making sense of your data Supporting and automating your businessprocesses Business Solutions is about BusinessSimplicityBusiness SolutionsERP SolutionsBusiness InsightsHigh PerformanceWorkplaceCustomer EngagementEAMRITM

MAY 2, 2013 | SLIDE 16ERP SOLUTIONS One central information system available for the completeorganization (even multi-company) connecting & streamlining allcorporate business processes like Finance, Administration,Sourcing, Warehousing and Logistics, Facilities, Sales,… Benefits: Centralized insights (Multi-company, cross-company processes,…) Processes optimizations (bottle necks, planning, costing,…) Cost reductions ( data-entry in different systems, information systems, better stockmanagement,…) More satisfied customers (better planning and insights on orders, reaction time,…) Productized solutions for 2 Verticals: Healthcare: Hospital AX built on Wholesale&Distribution: Small&Mid-sized companies: RAW Progress Mid&Large Companies: RAW AX built onAlso Custom ERP Projects with or Open-ERP About 105 dedicated experts with deep knowledge on industry as well as ontechnological capabilities

MAY 2, 2013 | SLIDE 17BUSINESS INSIGHTS How do you turn data into actionable Business Insights? Usinginformation management solutions, based on leading business intelligenceand master data management services and products This way organizations can optimize the value of their data and operatewith more efficiency and agility, reduce costs and mitigate risk. Strong partnerships Informatica IBM Microsoft QlikView SAP SAS. About 60 dedicated expert consultants supports our clients, both local and globaland in numerous verticals (financial services industry, pharma & healthcare, retail,logistics, public, , …). Enterprise Performance Management Budgeting, planning & consolidation Analytics Business Intelligence Data Warehousing Enterprise Data Integration Data Security Application Information Lifecycle Management Data Quality Management Master Data Management Information Strategy and Data Governance

MAY 2, 2013 | SLIDE 18HIGH PERFORMANCE WORKPLACE A people centric environment where we enable efficientprocesses, efficient information and efficient communication& collaboration, independant of location, device or time. Our HPW services create added value for out customers: Business knowledge: ECM, HPW and Future Workplace Studies, Roadmaps & ReadinessPrograms Implementation & migration projects, using accelerators & best practices Governance User Adoption World class partners & product solutions Microsoft SharePoint, Alfresco AvePoint… Leading independent ECM/HPW Competence Centers > 55 dedicated ECM consultants (incl. Sharepoint MVP) > 100 dedicated UC&C engineers (Lync Compete Partner award) > 10 HPW business consultants

MAY 2, 2013 | SLIDE 19CUSTOMER ENGAGEMENT MANAGEMENT (CEM) Create true customer engagement by putting you customer first. CEMhelps you to optimize your customers centric processes in andoutside the boundaries of your organization. Our CEM & CRM services create added value for our customers: Business knowledge: CEM Readiness studies, CRM Software Selection Framework, Discovery programs Proven track record of CRM and CEM implementations Dedicated managed services team Over 100 own add-ons and accelerators developed by RealDolmen World class partners and product solutions for xCRM and CEM: Microsoft Dynamics CRM, Oracle CRM, Salesforce.com GX Software BlueConic, ClickDimensions,… Leading independent CEM/CRM competence center in Belgium Microsoft Dynamics CRM Gold Partner & Oracle Gold Partner: 45 certified business, functional and technical CEM consultants Integrated offerings: BI, ECM, ERP, development services, infrastructure services, cloud services… Salesforce Automation and Mobile CRM Marketing E-mail Marketing Online Channel Optimization Marketing Automation Social CRM Customer Insights Customer Service and Support Case Management Contact Center Extended CRM Education Center Applicant Management & Selection Non-profit and Membership-based

MAY 2, 2013 | SLIDE 20ENTERPRISE ASSET MANAGEMENT (RIMSES) EAM software (Rimses) represents a large potential invalue for your organization regarding maintenancequality, efficiency & safety EAM increases productivity, reduces maintenance costsand improves safety Our Rimses, e-Rimses, Rimses Analyser & Fimacs (accounting)solutions are implemented by a team of experienced consultants &project managers intimately familiar with the world of maintenance and the Rimsesproduct range and related Microsoft technologies (SQL, .NET + MSproject)

MAY 2, 2013 | SLIDE 21RITM RITM is a specialized ERP for the textile industry Needle felt Fibres Tuft Technical textile Weaving mills Coating Functionalities geared specifically towards the textile industry makethe difference compared to generic ERPs Stronly integrated planningsmodule, increasing the level of servicetowards your customers Advanced cost calculation Integrated shopfloor

MAY 2, 2013 | SLIDE 22COMPUTER AIDED DESIGN (CAD)& GEOGRAPHICINFORMATION SYSTEMS (GIS) With CAD we provide licenses, support, training, consultancy andtailored solutions With GIS we provide BIM for Infra, CAD & GIS Integration Within these domains we can improve your ROI by: Optimizing & bringing CAD/GIS implementations up to date Integrating it with your current IT environment Training & coaching your users Providing Managed Services (helpdesk, support, change management, …) We provide services and products from world-class suppliers CAD: AutoCAD en Autodesk Suites GIS: AutoCAD MAP & AIMS, MapGuide, OpenSource, ArcGIS, MapInfo, TomTom, Google, Bing We have a professional competence center About a dozen CADGIS-consultants Autodesk Training Center (ATC), Autodesk Developer (ADN), Autodesk Value Added Reseller (VAR),Autodesk Consulting & Product Support Specialization ESRI Preferred Partner MapInfo Developer / Partner TomTom Preferred Partner Knowledge of Microsoft & Oracle

MAY 2, 2013 | SLIDE 23PROFESSIONAL SERVICESAPPLICATIONS

MAY 2, 2013 | SLIDE 24PROFESSIONAL SERVICES APPLICATIONS Professional Services Applications is allabout: Complementing your internal IT departmentwith the right skills at the right moment Rightsizing & aligning your IT environment tothe business environment in a futureproofmanner Increasing your IT department efficiency Enhancing the IT department tools &workplace PSA is about IT SimplicityProfessional ServicesApplicationsCompetence CentersProject ServicesManaged ServiceApplicationsConsultancy ServicesDevelopment Processes& Education

MAY 2, 2013 | SLIDE 25COMPETENCE CENTERS With both the critical mass and the expertise to support ourcustomers, covering the complete development lifecycle in allcommon technologies, we deliver experts in softwaredevelopment Major expertise in: Open Source/J2EE Microsoft development stack Oracle I-Series Mainframe Ranked amongst top 10 Microsoft partners worldwide. Over 500 professionals sharing knowledge in squad teams with thought leaders,focusing on technololy innovation and certification project management business/functional analysis technical architecture design and development

MAY 2, 2013 | SLIDE 26MANAGED SERVICES APPLICATIONS We support & maintain your custom-built software andpackage implementations Customers can focus on extending their business while we managebusiness continuity Our services Diverse team (> 45 FTE) with skilled and experienced professionals We cover the technical and the functional part of the job Processes are all ITIL v3 compliant Incident Management Configuration Management Change Management Service Management Release Management Monitoring Tools available to support the processes and service level agreements Offering tailored to fit customer’s needs: from fire fighting to managed application outsourcing Wide range of supported technologies and software Java related technologies: Java core, Java EE, Adobe Flex, Oracle Service Bus, Hibernate, Spring, Struts,Swing, Alfresco, … Microsoft related technologies: Visual Basic, Office VBA, .NET (1.5 > 4.0), Winforms, WCF, Silverlight,Biztalk, Windows Mobile, Azure, TFS, SQL Server, Microsoft Sharepoint, Microsoft CRM, Microsoft BI, … Legacy technologies: AS400, Oracle Forms, Oracle PL/SQL, Powerbuilder, Uniface, … Key partnerships with vendors and other service providers: Oracle, Microsoft, IBM, … End-to-End support together with Managed Services Infrastructure.

MAY 2, 2013 | SLIDE 27PROJECT SERVICES With Project Services we deliver Custom software that completely matchyour Custom needs on time, on budget & within the specifications on afixed result basis. We offer you : A structured, no nonsense methodology “the RealDolmen Way” which includes : More than 20 years of experience The best things from industry standards & best practices like Prince2™, PMBOK™ and Scrum for projectmanagement, Volere ™ for requirements analysis, …. A wide range of project services Skills Business/functional analysts IT Professionals Architects Testers Project/program management Change Management A Wide range of supported technologies and software Java related technologies Microsoft related technologies Legacy technologies: AS400, Oracle Forms, Oracle PL/SQL, Powerbuilder, Uniface, … Key partnerships with vendors and other service providers: Oracle, Microsoft, IBM, … End-to-End support together with Managed Services Applications &Infrastructure

MAY 2, 2013 | SLIDE 28CONSULTING SERVICES With Consulting Services we : Translate your business strategy into a working IT Strategy & Architecture Help you generate more business value through Technology Innovation like Cloud, Mobile,Business Driven Architecture, etc… We offer you : A wide range of project services Skills Enterprise Architecture Technical Consultancy Business Process Management/Optimalisation Defining IT Strategy/Roadmap Make or Buy Strategy RFP/RFI Consulting A wide range of consulting services Skills Business Consultants BPM/BPO/BPI Consultants Enterprise Architects Technology Experts Project/program management Change Management

MAY 2, 2013 | SLIDE 29DEVELOPMENT PROCESSES & EDUCATION Helps your organisation create business value through softwaredevelopment, by improving the efficiency and effectiveness of itssoftware development processes Agile methodologies End-to-end Quality assurance and control Education of both the IT team and end-users Solutions Enterprise Project Management Application Lifecycle Management Testing and Quality Assurance Education and Technical Writing Assessments, consultancy and education Create added value through Higher agility, better business – IT alignment Continuous delivery of business value Increased productivity and quality at a reduced cost Worldclass partners Microsoft Atlassian

MAY 2, 2013 | SLIDE 30PROFESSIONAL SERVICESINFRASTRUCTURE

MAY 2, 2013 | SLIDE 31PROFESSIONAL SERVICES INFRASTRUCTURE Professional Services Infrastructure isall about: Designing, deploying and maintaining thebackbone of your valuable IT infrastructure Plotting your path to the right cloudinfrastructure Giving your workforce access to the rightapplications, wherever, whenever andregardless of device, without compromisingsecurity PSI is about IT SimplicityProfessional ServicesInfrastructureCollaboration ConsultingServicesInfra ConsultingServicesDataCenterServicesWorkplaceServicesCloudServicesManagedServices

MAY 2, 2013 | SLIDE 32COLLABORATION CONSULTING SERVICES Collaboration, working together, cooperation… These higherpurposes have a proven impact op the operations and success ofevery organization. Collaboration Consulting Services helps you prepare for the future: Automate, optimize, innovate? Evolution or revolution? We help create a clear picture of both your As-Is situation and your To-Besituation and plot out a feasible course, aligned to Vision Strategy organizational possibilities Impact analysis on Human Resources, processes and technologies RealDolmen has specialized consultants & methodologies, as well asgeneric experience to advise you on and guide you through any neededchange project.

MAY 2, 2013 | SLIDE 33INFRASTRUCTURE CONSULTING SERVICES (ICS) Our experts in architecture, IT projects and IT processes raise yourinfrastructure to the level you need it to be Do the right projects & do the projects right: Translation and merging of lifecycle requirements technology evolutions andbusiness requirements & strategies to infrastructure. Making the right choices, defending the right budget and getting the definedstrategy into place. Services cover: Architecture Roadmaps IT Service Catalog & Design Project management RFI/RFP consulting Program management IT management. 20 architects, project managers & ITIL experts with major expertise in actualconcepts & models, trends, common infrastructure technologies andrelevant methodologies like Infrastructure maturity models, Prince2 and ITIL.

MAY 2, 2013 | SLIDE 34 We Design & Build scalable environments for your BusinessApplications. We can guide you on the Journey from Datacenter toa private Cloud (on premise) Our Lifecycle approach from Technical and ICT managementperspective offer a unique answer to your business requirements. Key solutions & technologies : Strong partnerships with leading vendors 90 professionals with top vendor certifications & proven project experience HP Microsoft VMware Symantec Oracle Dell Netapp CommVault IBM RedHat Cisco VeeamDATACENTER SERVICES Datacenter Refreshments or Extensions Datacenter Orchestration & Management DRP on premise & DRP Cloud Enablement Data Management Solutions

MAY 2, 2013 | SLIDE 35 Citrix Microsoft VMware Symantec Checkpoint McAfee Fortinet Vasco HP Apple Lenovo Samsung NEC PolycomWORKPLACE SERVICES Application & desktop delivery, UC & security solutions enabling astate of the art workplace for both mobile and office workers. Our integrated approach from user and ICT managementperspective offer a unique & holistic answer for the optimization ofthe workplace for tomorrow. Key solutions & technologies : Strong partnerships with leading vendors 90 professionals with top vendor certifications & proven project experience Enterprise Mobility Endpoint Management Telephony UC Anti-X Perimeter Security Database Security SIEM Service Desk Migrations Field Services

MAY 2, 2013 | SLIDE 36CLOUD SERVICES We help you integrate your cloud services & solutions outsideof the bounderies of your private IT-environment, with yourexisting situation, be is IaaS, PaaS, Saas , or any other IT-solution offered as-a-Service (XaaS) We assist in defining & choosing the right strategy customers should follow duringtheir journey into their future cloud environment. We have a professional, consistent& tested portfolio of Cloud Solutions ready to be adopted by our customers Plan : studies, assessments, POC’s Build : migrations, integration services, itsm services Operate : additional managed services on top of cloud services Products = various IaaS, PaaS and Saas Solutions, available at our own parnter hostedplatform (RDDC) or delivered by public cloud partners Important partners are: Interxion HP, Microsoft, Vmware, Citrix, Symantec, SafeNet The following professionals are at your service Cloud consultants Cloud integration engineers Managed services engineers

MAY 2, 2013 | SLIDE 37MANAGED SERVICES We provide excellent ICT infrastructure hardware and softwareservices to our customers, thus supporting their businessprocesses. By offering excellent service, we minimize ICT infrastructuredowntime and provide a stable environment, giving the customerthe opportunity to concentrate on their core business. Services we provide: End-User Support Reactive Software Support Selective Outsourcing Monitoring Field Services 60 Engineers in the field for HW interventions, Installations, Roll-Outs andWorkplace Management 140 skilled professionals for Software Support and Outsourcing activities, covering75 technologies on a 24/7 base

MAY 2, 2013 | SLIDE 38A TRUE SINGLE-SOURCE SUPPLIER

MAY 2, 2013 | SLIDE 39PLAN Creating a concept for the futureintegrated IT vision Making a data integration study Better alignment & prioritizing theneeds of the different departments bycommencing PortfolioManagementBUILD Building BI platform Integration of WebPortal with MSDynamics CRMOPERATE Maintain the different processes Take care of the proper InfrastructureA TRUE SINGLE-SOURCE SUPPLIERBUSINESS SOLUTIONS MOSS 2007 (intranet Vlerick & studentportal Eduweb) Microsoft CRM (E-HRM,XRM,helpdesk & case mgt) BI SQL 2005 (datawarehouse &reporting tool)PROFESSIONAL SERVICES Managed Services Applications: CRMenvironment Project Management regardingEnterprise Application Integration Enterprise Application Integration fromScribe to Microsoft Bizztalk serverINFRASTRUCTURE PRODUCTSOnly software licensing: MicrosoftAcademic ContractMicrosoft Software Advisor Partner

MAY 2, 2013 | SLIDE 40PLAN Operational & Strategic ProgramManagement Technical architecture both applicative& infrastructuralBUILD Custom made applications Technical projects such as migration /conversion / consolidation Standardize, virtualize, consolidate &secure IT infrastructureOPERATE Managed Services on theinfrastructural & Applicative platform Change management Hosting & housing of the ITdevelopment / testing & productionenvironmentA TRUE SINGLE-SOURCE SUPPLIERBUSINESS SOLUTIONS Microsoft AX Finance CRM (Microsoft) /ECM (Sharepoint)PROFESSIONAL SERVICES Day-to day operational IT resources(even in Fost Plus IT management) Project & T&Mconsultancy/development/projectmanagementINFRASTRUCTURE PRODUCTS Datacenter fully based on HPHardware PC’s, Laptops, … Multifunctionals + integration Licences Microsoft/McAfee/VMware/…

MAY 2, 2013 | SLIDE 41THANK YOUFor more information:visit our website WWW.REALDOLMEN.COMFind us on:This presentation is available on:Or scan this QR code with your Smartphone to immediately go to the website

RealDolmen Corporate Presentation (English Language)

by RealDolmen on Oct 22, 2008

Accessibility

Categories

Upload Details

Usage Rights

2 Embeds 8

Statistics

RealDolmen Corporate Presentation (English Language) Presentation Transcript

http://www.slideshare.net	6
http://pulse.plaxo.com	2