Csun2010 read speaker_formreader_presentation

Making e-Services more accessible through speech enabling A VoiceCorp ReadSpeaker® case study

PRESENTER: NICLAS BERGSTRÖM, VOICECORP CEO/ FOUNDER
E-mail: [email_address]
Blog: http://blog.readspeaker.com
Web: www.readspeaker.com

Background
Niclas Berstrom co-founded VoiceCorp in early 2008
VoiceCorp is the result of merging activities from different companies including Niclas old company Phoneticom (founded in 1999)
Pioneers in server based speech enabling services for the web
ReadSpeaker® services used on over 5000 websites world wide
Products ranging from free services for private bloggers to Enterprise solutions for large corporations and government
History of developing innovative products that increases the reach of electronic text based information and content (teleWeb, DAISY Generator, TextAid, podCaster and other reading services)
VoiceCorp is dedicated to, and deeply involved in, the important work of web accessibility, web standards and ”design for all”

On-line forms… an overview
HTML Based forms
PDF Form (Adobe® PDF Forms Access)
PDF (off-line) Forms
Other (Flash etc.)

Enriched HTML Forms Example from ba.com where Ajax is used to suggest destination based on the first letters you enter.

HTML forms
There are well defined standards – use them!!
<label>, <legend> elements etc.
Javascript/Ajax can enrich the user experience and usability of the form
Unobtrusive JavaScript ( Separation of functionality from structure)
Functionality also without JavaScript
Use jQuery/ARIA mark-up when standard HTML controllers are not enough

What is ARIA?
” Accessible Rich Internet Applications” markup
Enables you to create fully accessible and keyboard controllable custom controllers ”beyond HTML Elements”
Define roles, states and properties for the elements using additional ARIA attributes
Interpreted as standard controls by screen readers (when coded correctly)
Example 1 - Sliders
Example 2 – Toggle
Example 3 - Tree

Project: ReadSpeaker® formReader™
Enable more people to use on-line forms by applying screen reader techniques
Process
Develop prototype built on inhouse experience
Compose testgroup
User testing
Evaluation
Adopt results from user testings
Testing
Launch pilot

DEMO
Show the ReadSpeaker® formReader™ prototype in action
(can be found on the Contact form at www.readspeaker.com )

User groups
Usability analysis of ReadSpeaker® formReader™
Groups participating;
Dyslexia
Poor vision
Cognative difficulties
Senior citizens
Non-native speakers

Feeback from User group tests
75% said that the service was easy to use
93% said that the intro message was important
87% said that it is good that the text entered is read automatically
87% of the users think this is a service that should be provided on forms
60% said that they would use this service (as is)
Higher interest from people with disabilities than from non native and seniors

Other feedback
Number of improvements were suggested
Numbers (like phone numbers) should be spelled out
Shorter time to audio when using low bandwidth connections
Click on filled in fields to repeat what has been filled in
Make it more obvious how to activte the service
Read also the section headings (legend)

Now…
First live pilot version implemented September 20 in 2009
Three on-line forms was enabled in the pilot
Measure usage, behaiviour and amount of forms filled in correctly
Continue to develop the ReadSpeaker® formReader (em)

Resources
http://www.readspeaker.com/content/readspeaker-formreader

Contact
http://www.readspeaker.com/content/contact-us

Csun2010 read speaker_formreader_presentation

by ReadSpeaker on May 21, 2010

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