Part 3 - Technology in Practice Tutorial

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Reach Out Pro Module - Connecting Our Worlds
Part 3

This tutorial contains some ideas on how to incorporate technology in your work. We consider many types of technology to be alternative and complementary mechanisms for achieving your current objectives in your work with young people, namely, engagement, monitoring, the provision of psycho-education, psychological treatment, relapse prevention and promoting wellness. Therefore, using technology should not add additional complexities to how you do things, but can either replace or enhance your current modes of treatment delivery.

Part 3 of the ReachOutPro educational module will cover the following programs
and tools:
1. Using websites or social media to build rapport
2. Using SMS to enhance engagement
3. Fun ways to provide psycho-education
4. Treating mild to moderate anxiety and depression
5. Assisting with monitoring of mental state
6. Encouraging community engagement and connection
7. Enhancing wellness and relapse prevention
8. Using social media for health promotion

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Part 3 - Technology in Practice Tutorial

  1. 1. ReachOutPro.com.auEducational Module Part 3 Technology in practice Part 3 – Practical ideas for using technology in practice Connecting Our Worlds ReachOutPro.com.au Educational Module Part 3 – Technology in practice
  2. 2. ReachOutPro.com.auEducational Module Part 3 Technology in practice Learning objectives: In completing Part 3, you will gain an understanding of:Introduction • How tools and technologies can enhance clinical practice through building rapport and aThis part contains some ideas on how to use technology in yourwork. We consider many of these technologies to be alternative connection with young people;mechanisms for achieving your current objectives in your work withyoung people. • How to use these tools in your work with young people. At the end of Part 3, you will be able to test your understanding of these concepts by completing the quiz. We encourage you to consult the supplementary notes for this section which will provide you with more details about these strategies. 2
  3. 3. ReachOutPro.com.auEducational Module Part 3 Technology in practice Part 3 of the ReachOutPro education module will cover the following programs and tools:Part 3 1. 2. Using websites to assist with developing rapport Using SMS to enhance engagementprograms 3. Fun ways to provide psycho-education 4. Treating mild to moderate anxiety and depressionand tools 5. Assisting with monitoring of mental state 6. Encouraging online community engagement andThe options presented below are examples of commonly usedprograms and tools that may be of benefit to your practice. We connectionencourage you to work with the young person in formulating howeach technique might meet their, and your own, individual needs. 7. Enhancing wellness and relapse prevention 8. Using social media for health promotion 3
  4. 4. ReachOutPro.com.auEducational Module Part 3 Technology in practice Using technology to assist with developing rapport Part 3 – Technology in practice
  5. 5. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing technology to assist withdeveloping rapportHow could this help my practicewith young people?• For some young people, the traditional face-to-face interaction that is part of an initial assessment can be extremely confronting and uncomfortable.• Many clinicians have found that engaging an unmotivated or unwilling young person can often require some flexibility and creativity in practice.• Such techniques might include completing the assessment at a site other than a clinic or office, or engaging in a mutual activity so that the focus of attention is not purely on the young person and their “problem”.• Utilising the internet during assessments can facilitate “meeting the young person in their own space”. This can help to build rapport and enhance the therapeutic relationship by showing the young person that you understand their world, and if you don’t, are at least willing to explore it with their guidance. 5
  6. 6. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing technology to assist withdeveloping rapportHow do I do it ?Looking at their page online with the young person 1. Enquire about a young person’s connectioncan help to direct the attention away from them, while to a website such as Facebook or MySpaceat the same time allowing for the development of or whether they have an online blog canrapport by sharing information about their lives, help to engage them.friendships, interests and so on. 2. Check that the young person is comfortableThis can be particularly useful in cases where the with sharing this information with you.young person is anxious about face-to-faceinteraction, such as those who present with social 3. After they’ve agreed to show you, offer themanxiety, or is hesitant to talk about themselves, which control of the computer to access the page,may be common in depression. ask them to walk you through what they like about the site, or about the things that they would like to show you. 6
  7. 7. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing technology to assist withdeveloping rapportHow are other people doing it?If you would like to understand how If you are interested on how to approachother people are using technology to a young person about using technologybuild rapport, click here to read our case to build rapport, click here to view astudy[Case study link] suggested conversation [Conversation link] 7
  8. 8. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing technology to assist withdeveloping rapportWhat resources do I need? Infrastructure • A computer with good processing speed • Access to broadband internet connection • Internet access with permission to access social networking sites such as Facebook, tumblr, Bebo, MySpace OR • Alternative connection device such as an iPhone or iPad (either yours or theirs) Knowledge • You don’t need to know anything about technology - ask the young person to show you • But you do need to be comfortable with asking the young person to show you Useful tips • Allow the young person to take you through the page • Initially ask them to show you the things that are important to them • Query them about the page or the things that you view as you would in discussion about any other interest • For young people with creative flair, they may have online pieces that demonstrate how they feel better than how they can explain through words 8
  9. 9. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing technology to assist withdeveloping rapportYoung person’s perspective aboutsharing social networking“We love social networking sites such as Facebook and Myspace.We also like sites such as Livejournal and Twitter. If youunderstand what we like to do, we are more inclined to be openwith you about our world. What Im saying is... be curious aboutwhat we get up to in our spare time. Ask us about these sites andwhether we use them. If you know and understand what us youngpeople like to do in our spare time, we are more willing to showyou these sites. Even if you dont know much about them, let usknow that you are curious. Who knows, we might even be willingto let you in on how we use them. Remember, this doesnt justapply to internet sites, this applies to everything.” Becks 9
  10. 10. ReachOutPro.com.auEducational Module Part 3 Technology in practice Using SMS to enhance engagement Part 3 – Technology in practice
  11. 11. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing SMS to enhance engagementHow could this help my practicewith young people?• Typically, working with young people carries a higher rate of non-attendance than for the average adult population.• SMS reminders can provide a means to circumvent these difficulties and tend to be considered less confronting and more palatable than a phone call.• Alternatively, you can use SMS coaching with the young person between sessions to help them consolidate skills and complete tasks. 11
  12. 12. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing SMS to enhance engagementHow are other people doing it?If you would like to understand how If you are interested on how to approachother people are using SMS with young a young person about communicatingpeople, click here to read our case study with them using SMS, click here to view[Case study link] a suggested conversation [Conversation link] 12
  13. 13. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing SMS to enhance engagementHow do I do it ?1. Let the young person know that you’d like to contact them using SMS.2. Explain why you would contact them and what such contact will be for. Is it for appointment reminders on the day, or day before appointments? A general check in to see how things are going? Or a warning that you’d like to give them a call to check in.3. Let the young person know your hours of work and when you have access to the mobile phone/service you are using to send SMS.4. Explain whether or not they are able to return contact through the number that the SMS will be delivered (NB. Some online messaging services that are used for appointments do not allow responses to be sent. This needs to be clarified).5. If the young person is able to return communications, set parameters around what is appropriate contact from them. What do you want them to tell you? What happens if the SMS indicates risk?6. Get their permission to contact them.7. Confirm best number to contact them on (NB. This is particularly important as initial contact may have come through the parents so the number on file may not actually be the young person’s).8. Set up a trial period for the young person to use SMS and review at next consultation.9. Send SMS.10. Record contact in patient notes. 13
  14. 14. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing SMS to enhance engagementWhat resources do I need? Infrastructure • Mobile phone, OR • Access to an internet capable computer Knowledge • Basic competence in using mobile SMS, OR • Basic navigation of websites Useful tips • Refer to Part 4 of this module for advice on setting professional boundaries and managing risk • Remember, your availability to be contacted by mobile should come with the same ground rules to young people that you might set for contacting you at the office. Common areas include what is and isn’t appropriate contact, how much time the young person needs to give you to reply, and what happens if you are not at work. 14
  15. 15. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing SMS to enhance engagementYoung person’s perspective aboutsharing social networking“I think texting is a great way to confirm appointments or even toremind young people about homework (if they are ok with this!). Ieven got a text one time from a counsellor right before she knew Ihad to face a really anxiety provoking experience - it came out ofthe blue and was a once off thing to remind me of what we hadtalked about and let me know she was thinking of me andbelieved in me. It made SUCH a difference!”Meke 15
  16. 16. ReachOutPro.com.auEducational Module Part 3 Technology in practice Fun ways to provide psycho-education Part 3 – Technology in practice
  17. 17. ReachOutPro.com.auEducational Module Part 3 Technology in practiceFun ways to provide psycho-educationHow could this help my practicewith young people?• Most young people, although keen to connect with information, tend not to relate so well to paper based information which they can perceive as out-dated or irrelevant.• Many people go looking online for information[1] and hence it is useful to direct them to relevant and appropriate information.• A number of online games (aka Serious Games) have been recently developed to appeal to young people in order to provide psycho-education on several relevant issues. Similarly, YouTube is a goldmine for resources that can provide education as are apps. Even personal stories can be found online to normalise the young person’s experience.• The important thing is to ensure the information provided is accurate and appropriate for the young person that you are working with.• We recommend that whatever resource you decide to use, you may want to take the young person though the sites during a session or “prescribe” it for them to complete over the week. Providing them with recommendations of alternative sites and guidelines on how to judge information is also encouraged. 17
  18. 18. ReachOutPro.com.auEducational Module Part 3 Technology in practiceFun ways to provide psycho-educationHow are other people doing it?If you would like to understand how If you are interested on how to approachother people are using technology for a young person about using technologypsycho-education, click here to read our for psycho-education, click here to viewcase study [Case study link] a suggested conversation [Conversation link] 18
  19. 19. ReachOutPro.com.auEducational Module Part 3 Technology in practiceFun ways to provide psycho-educationHow do I do it ?Use your clinical judgement with any online information website or game you suggest to a young person.1. Check out the program first, know what it does and how it does it, and even use it yourself before recommending it.2. Explain to the young person what the site is about, how it will benefit them, where to find it and how to use it.3. Set expectations: a) What to expect from the site (eg., serious games are unlikely to be up to the standard of gaming young people expect so this needs to be communicated early to them so that aren’t disappointed). b) About the engagement with the site (eg., is it a once off or is it on ongoing tool for them to use?).4. Ideally, if there is a computer available in your practice, it is beneficial to walk the young person through the website that you are intending for them to view. 19
  20. 20. ReachOutPro.com.auEducational Module Part 3 Technology in practiceFun ways to provide psycho-educationWhat resources do I need? Infrastructure • A computer with good processing speed [link to definition of processing speed] • Access to broadband internet connection • Internet access that facilitates access to external websites OR • Alternative connection device such as an iPhone or iPad (either yours or theirs) Knowledge • Prior knowledge of sites • Ability to evaluate the quality of the resources online • Basic competence in using websites • Basic competence in using iPhone applications Useful tips • Work with the young person to set realistic expectations of use. • Discuss when / where they will do it 20
  21. 21. ReachOutPro.com.auEducational Module Part 3 Technology in practiceFun ways to provide psycho-educationYoung person’s perspective about using onlineinformation in sessions“The utilisation of technology will not necessarily provide all theanswers to questions a young person may have, and anytreatment(s) certainly cannot be done entirely through technologyin a significant number of cases, so you as a health careprofessional dont need to make the radical switch from completeoffline to complete online support. Use it as a complementarytool in a language and method thats understood by youngpeople.” Chris 21
  22. 22. ReachOutPro.com.auEducational Module Part 3 Technology in practice Treating mild to moderate anxiety and depression Part 3 – Technology in practice
  23. 23. ReachOutPro.com.auEducational Module Part 3 Technology in practiceTreating mild to moderate anxiety anddepressionHow could this help my practicewith young people?• Recent research into online treatment for anxiety and depression has shown promising results in both the adolescent and adult populations [2-6].• More recently, there has been an increasing interest in online programs for young people, with a recent review highlighting that six out of eight studies identified a reduction in depression and/or anxiety symptoms post- intervention [6].• Such programs are often considered to be more engaging and appealing to young people [7], and can overcome traditional barriers to access.• Utilising an online cognitive behavioural or Interpersonal therapy treatment program may be beneficial for young people presenting with mild to moderate or “at risk of developing” anxiety and depressive disorders.• Such programs may be relatively text heavy and we recommend their use particularly for young people with average to above average verbal skills. 23
  24. 24. ReachOutPro.com.auEducational Module Part 3 Technology in practiceTreating mild to moderate anxiety anddepressionHow are other people doing it?If you would like to understand how If you are interested on how to approachother people are using online a young person about using onlineinterventions for depression or anxiety, interventions for depression or anxiety,click here to read our case study click here to view a suggested[Case study link] conversation [Conversation link] 24
  25. 25. ReachOutPro.com.auEducational Module Part 3 Technology in practiceTreating mild to moderate anxiety anddepressionHow do I do it ?1. Start by familiarising yourself with the program you intend to recommend. Type e-couch into your internet browser to find a link to this website. Alternatively type http://ecouch.anu.edu.au/welcome into your navigation bar.2. You can choose to open an account or use the test account: Username: tess94 Password:ecouch3. Once logged in, explore the programs available on the left hand side navigation bar including depression, anxiety and bereavement. Consider whether this may be appropriate for the young person you are treating.4. If you decide this intervention may be appropriate we suggest you take the young person through the website in session initially and check in regularly about how they are progressing. They may find completing an online CBT program for example raises questions or issues that are appropriate for further discussion.5. Check-in with the young person at each follow-up session about how the program is going. 25
  26. 26. ReachOutPro.com.auEducational Module Part 3 Technology in practiceTreating mild to moderate anxiety anddepressionYoung person’s perspective aboutusing e-therapies“Go out and have a look at whats available yourself so you knowwhat its about and always keep it as a possibility. A website thatyoung people can access confidentially and in their own time tofind information or work through treatment programs likemoodgym are invaluable, especially when someone says theydont want to talk about it.” Kris 26
  27. 27. ReachOutPro.com.auEducational Module Part 3 Technology in practice Using online mood trackers or mood apps to assist with monitoring of mental state Part 3 – Technology in practice
  28. 28. ReachOutPro.com.auEducational Module Part 3 Technology in practiceAssisting with monitoring of mental stateHow could this help my practicewith young people?• Regular monitoring of mental state is a crucial part of any treatment plan.• As part of the natural cognitive development, some adolescents and young people may be limited in their capacity to reflect on changes.• Accuracy of information is particularly relevant for those prescribing medications, as determining change in mental state will directly influence decisions to increase, stop, or change the medication the young person is receiving.• Given young people’s preference for online or phone based interactions, utilising online mood monitors may be preferable to traditional pen and paper diaries. 28
  29. 29. ReachOutPro.com.auEducational Module Part 3 Technology in practiceAssisting with monitoring of mental stateHow are other people doing it?If you would like to understand how If you are interested on how to approachother people are using mood trackers, a young person about using moodclick here to read our case study trackers, click here to view a suggested[Case study link] conversation [Conversation link] 29
  30. 30. ReachOutPro.com.auEducational Module Part 3 Technology in practiceAssisting with monitoring of mental stateHow do I do it ?MEDHELP on-line1. Sign up to Medhelp.org and familiarise yourself with the website. Alternatively, you can also use this test account by entering the following details: Username:moodmonitor Password: f4k2x32. Add the Mood Tracker and Sleep Tracker applications. These provide graphs showing the entries for particular days and patterns across the week.3. Spend some time entering data into these graphs to familiarise yourself with the process. To do this simply click on the date, then on the boxes associated with rankings and symptoms.4. If you have access to an iPhone, download the “Moody Me” and “Sleep Cycle” applications, and try using them to enter your data and synchronise with your online account.5. Via the website or the iPhone application, browse the user forums and see how people interact and support each other.6. Before asking a young person to use the tools, make sure they have they appropriate resources and access (i.e. daily computer access and/or iPhone).7. Take the young person through the page during a session and ask how they would feel about using it as opposed to keeping a written diary.8. Show the young person the user forums - most young people are relieved to know there is a community of support and advice they can engage with and contribute to.9. Indicate to the young person that they would need to sign up for their own account and that this would retain the privacy of all information they choose to add to it. 30
  31. 31. ReachOutPro.com.auEducational Module Part 3 Technology in practiceAssisting with monitoring of mental stateWhat resources do I need? Infrastructure • A computer with good processing speed [link to definition of processing speed] • Access to broadband internet connection • Internet access that facilitates access to external websites OR • Alternative connection device such as an iPhone or iPad (either yours or theirs) • iPhone (if using applications) Knowledge • Basic competence in using websites • Basic competence in using iPhone applications Useful tips • Get the young person to set targets for how many times a day they will update their information, and discuss when / where they will do it • Check the young person’s use of the site and utilise the information they provide during the next session 31
  32. 32. ReachOutPro.com.auEducational Module Part 3 Technology in practiceAssisting with monitoring of mental stateYoung person’s perspective about using onlineinformation in sessions“Another idea is to get the young person to do homework onlineor via email. For example if you are doing mood diaries or ABCs -or wanting them to monitor certain behaviours, then you couldhave them complete this online (if you have this set up) or toemail it through the updated form each night, for example. Makesit a bit more fun!” Meke 32
  33. 33. ReachOutPro.com.auEducational Module Part 3 Technology in practice Encouraging online community engagement and connection Part 3 – Technology in practice
  34. 34. ReachOutPro.com.auEducational Module Part 3 Technology in practiceEncouraging online community engagementand connectionHow could this help my practicewith young people?• Social isolation is a common experience of young people experiencing mental illness [10].• This is particularly salient in rural and marginalised populations and can be exacerbated in those young people experiencing emerging mood, behavioural and psychotic disorders.• A number of Australian websites now exist with the aim to decrease the experience of isolation. These sites do this by providing an opportunity for young people to connect with others who are suffering with the same condition or who have recently recovered from similar difficulties.• Recently, research has shown that the more a young person engages with an online community, the better their improvements [11, 12].• Connecting with a web based community which aims to promote equality and justice can allow for the young person to connect with their own values and provide an opportunity to act in accordance with them.• This can have a profound effect on their own sense of identity and meaning and can facilitate their recovery. 34
  35. 35. ReachOutPro.com.auEducational Module Part 3 Technology in practiceEncouraging online community engagementand connectionHow are other people doing it?If you would like to understand how If you are interested on how to approachother people are building community a young person about buildingengagement using technology, click engagement using technology, clickhere to read our case study [Case study here to view a suggested conversationlink] [Conversation link] 35
  36. 36. ReachOutPro.com.auEducational Module Part 3 Technology in practiceEncouraging online community engagementand connectionHow do I do it ?• As with previous suggestions, we encourage you to use your clinical judgement as to the appropriateness of this intervention. Consider the benefits of a moderated forum over an unmoderated forum in terms of resilience, coping and social skills.• Explore the young person’s specific interests.• Provide several options or sites and talk through with the young person what they might be more interested in. If unsure, do a Google search with the young person.• Work through the website with the young person and help them to navigate.• Set expectations about site usage for outcomes. Encourage engagement with the site.• Follow up in the next few sessions to get their feedback on the site and offer assistance if they need it. 36
  37. 37. ReachOutPro.com.auEducational Module Part 3 Technology in practiceEncouraging online community engagementand connectionWhat resources do I need? Infrastructure • A computer with good processing speed [link to definition of processing speed] • Access to broadband internet connection • Internet access that facilitates access to external websites OR • Alternative connection device such as an iPhone or iPad (either yours or theirs) Knowledge • You don’t need to know anything about technology - ask the young person to show you • But you do need to be comfortable with asking the young person to show you • Knowledge of the sites prior to recommending it to the young person is encouraged Useful tips • Allow the young person to take you through the page • Follow-up the experience of the young person with the site in the next session 37
  38. 38. ReachOutPro.com.auEducational Module Part 3 Technology in practiceEncouraging online community engagementand connectionYoung person’s perspective about using anonline forum“ Today I realised that running away from things, or hiding in bedfor a decade isnt really going to solve anything. Tomorrow I amreally going to try and see things positively. Also, thank youeveryone for making me feel welcome on these forums :) I amfinding them really fantastic for gaining perspective and thinkingabout things differently "ReachOut.com Forum comment 38
  39. 39. ReachOutPro.com.auEducational Module Part 3 Technology in practice Using technology for wellness and relapse prevention Part 3 – Technology in practice
  40. 40. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing technology for wellness and relapsepreventionHow could this help my practicewith young people?• Emerging evidence indicates that engagement with online tools can actually facilitate wellness [15] and prevent the development of mental illness [16-18].• The diversity of information and resources available on the internet means that there are many tools and articles that can assist with prevention.• Encouraging young people to engage with technology, to utilise tools to monitor their own wellness, and seek information from credible sites can improve their self-management and prevention. 40
  41. 41. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing technology for wellness and relapsepreventionHow are other people doing it?If you would like to understand how If you are interested on how to approachother people are using technology for a young person about using technologyrelapse prevention and wellness, click for relapse prevention and wellness,here to read our case study click here to view a suggested[Case study link] conversation [Conversation link] 41
  42. 42. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing technology for wellness and relapsepreventionHow do I do it ?1. Do your research a) Know what sites are popular, what ones are useful, and what ones are helpful. b) Make sure you are aware of confidentiality constraints & risks by using the tool. c) Try the tools in a private space.2. Introduce the idea of a management or wellness plan to the young person by explaining a) Why the plan is required. b) What is the purpose of the tool.3. Demonstrate the tool with the young person.4. Set parameters around use and guidelines.5. Document plan. 42
  43. 43. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing technology for wellness and relapsepreventionWhat resources do I need? Infrastructure • A computer with good processing speed [link to definition of processing speed] • Access to broadband internet connection • Internet access that facilitates access to external websites OR • Alternative connection device such as an iPhone or iPad (either yours or theirs) • iPhone (if using applications) Knowledge • Knowledge of websites and tools • Ability to judge the quality of information available • Basic competence in using websites • Basic competence in using iPhone applications Useful tips • Get the young person to set targets for how many times a day they will update their information, and discuss when / where they will do it • Follow-up on use in the next session 43
  44. 44. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing technology for wellness and relapsepreventionYoung person’s perspective about using onlinecommunities“There’s so much scary stuff out there in terms of anorexia.When I’ve looked for anorexia help online I always find Pro-Anastuff and it freaks me out. It’s also really unhelpful and cansometimes almost trigger me. I was a little unsure when mytherapist suggested another website as I didn’t know what toexpect. But Something-Fishy was great. I’ve developed onlinesupport and have people to turn to when it gets tough. I knowthat this is important as I’m always going to battle with anorexia.And if I can’t get hold of my therapist, I can turn to my onlinefriends.” Sam 44
  45. 45. ReachOutPro.com.auEducational Module Part 3 Technology in practice Using social media for health promotion Part 3 – Technology in practice
  46. 46. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing social media for health promotionHow could this help my practicewith young people?• The complete integration of technology into our lives provides more opportunities and ways to reach our intended audiences.• With the advent of social networking the form of Twitter, Facebook, MySpace and blogs, young people are able to communicate to a wide audience with one action – and do so on a regular basis.• However, this technology and catchment is not limited to young people, and can present networking opportunities for those people working with young people too [20].• A recent study by Davies and Cranston (2008) highlighted several areas in which social networking can provide opportunities for youth workers and their work. These areas included; 1. The promotion of organisational activities; 2. Recruitment of young people for projects; 3. Engagement with organisation through seeking the views of young people; 4. Keeping in contact through sending messages to young people; 5. Sharing of media. 46
  47. 47. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing social media for health promotionHow are other people doing it?If you would like to understand how If you are interested on how to approachother people are using social media, a young person about using socialclick here to read our case study media, click here to view a suggested[Case study link] conversation [Conversation link] 47
  48. 48. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing social media for health promotionHow do I do it ?Before embarking on the use of social networking, it is important to considerwhat your objectives of the communication are, and how best to meet these.Consideration of any legal and ethical issues is also required (see Part 4 formore information on these). In order to utilise social networking we recommendthe following steps;1. Check your organisational policy around social communication.2. Define your objectives of the communication – is it for contact, a reminder, event promotion, raising awareness of an issue, etc.?3. Decide on the appropriate forum for the communication – is it Twitter, Facebook, or another site.4. Create an account with the site if the organisation does not already have one.5. Post your message.6. Follow-up on any communication generated from this. 48
  49. 49. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing social media for health promotionWhat resources do I need? Infrastructure • A computer • Access to broadband internet connection • Internet access that facilitates access to external websites OR • Alternative connection device such as an iPhone or iPad (either yours or theirs) • iPhone (if using applications) Knowledge • Knowledge of websites and tools • Basic competence in using websites • Basic competence in using iPhone applications Useful tips • Always check organisational guidelines about social networking 49
  50. 50. ReachOutPro.com.auEducational Module Part 3 Technology in practiceUsing social media for health promotionYoung person’s perspective about use of socialnetworking for health promotionThis quote has come from a young person who engaged in a recent social media campaign, theStealth Campaign, a competition run through ReachOut.com’sFacebook page:“As the competition progressed I actually helped a friend confrontdepression, anxiety and drug problems that he has had for years,and he is back on track to getting better and going to university.Its funny how things can pan out sometimes.” 50
  51. 51. ReachOutPro.com.auEducational Module Part 3 Technology in practiceReferences1. Barney, L.J., K.M. Griffiths, and M. Banfield, Information Needs of People with Depression: An Investigation of Queries and Problems Reported on an Online Support-Group Forum, in The International Society for Research in Internet Interventions: The 5th Annual Researchers Meeting. 2011: Sydney, Australia. p. 45.2. Griffiths, K.M., L. Farrer, and H. Christensen, The efficacy of internet interventions for depression and anxiety disorders: a review of randomised controlled trials. Med J Aust, 2010. 192(11 Suppl): p. S4-11.3. Griffiths, K.M. and H. Christensen, Internet-based mental health programs: a powerful tool in the rural medical kit. Aust J Rural Health, 2007. 15(2): p. 81-7.4. Christensen, H., et al., Community-based prevention programs for anxiety and depression in youth: a systematic review. J Prim Prev, 2010. 31(3): p. 139-70.5. Calear, A.L. and H. Christensen, Systematic review of school-based prevention and early intervention programs for depression. J Adolesc, 2010. 33(3): p. 429-38.6. Calear, A.L. and H. Christensen, Review of internet-based prevention and treatment programs for anxiety and depression in children and adolescents. Med J Aust, 2010. 192(11 Suppl): p. S12-4.7. Cunningham, M.J., et al., The Cool Teens CD-ROM for anxiety disorders in adolescents : a pilot case series. Eur Child Adolesc Psychiatry, 2009. 18(2): p. 125-9.8. Proudfoot, J., et al. Web-enabled Mobile Phone Program for Monitoring and Managing Mild to Moderate Depression, Anxiety and Stress. in The International Society for Research in Internet Interventions: The 5th Annual Researchers Meeting. 2011. Sydney, Australia.9. Reid, S.C., et al. Using mobile phones to detect, treat, and manage adolescent mental health: A randomised controlled trial of the mobiletype program in rural and metro primary care. in The International Society for Research in Internet Interventions: The 5th Annual Researchers Meeting. 2011. Sydney, Australia.10. SANE Australia, SANE Research Report 1: Mental illness and social isolation. 2005, SANE Australia: Victoria, Melbourne.11. Barak, A., Causal Relationships Between Level of Engagement in Online Support Groups and Participants’ Outcomes, in The International Society for Research in Internet Interventions: The 5th Annual Researchers Meeting. 2011: Sydney, Australia. p. 19.12. Trockel, M.T., et al. Does a Moderated Online Discussion Group Help? A Randomized Controlled Trial of an Internet-Based Intervention for College Women at Risk for Eating Disorder Onset. in The International Society for Research in Internet Interventions: The 5th Annual Researchers Meeting. 2011. Sydney, Australia.13. Metcalf, A., J. Stephens-Reicher, and P. Collins, ReachOut.com National Survey 2010. 2010.14. Griffiths, K.M., et al., The 6 and 12-month effectiveness of a peer-to-peer depression Internet Support Group, in The International Society for Research in Internet Interventions: The 5th Annual Researchers Meeting. 2011: Sydney, Australia. p. 27.15. Schueller, S.M. and A.C. Parks, Disseminating Self-Help: Positive Psychology Exercises in an Online Trial, in The International Society for Research in Internet Interventions: The 5th Annual Researchers Meeting. 2011: Sydney, Australia. p. 37.16. Christensen, H., et al., Preventing anxiety and depression: the results from an indicated RCT (community sample in Australia) and a selective RCT (Medical trainees in USA, in The International Society for Research in Internet Interventions: The 5th Annual Researchers Meeting. 2011: Sydney, Australia. p. 23.17. Lintvedt, O.K., et al., Evaluating the effectiveness and efficacy of an Internet-based self-help intervention for the prevention of depression: A randomised controlled trial., in The International Society for Research in Internet Interventions: The 5th Annual Researchers Meeting. 2011: Sydney, Australia. p. 31.18. Taylor, C.B., et al., Internet Delivered Universal and Targeted Healthy Weight Regulation/body image and Eating Disorder Prevention Programs for High School Students, in The International Society for Research in Internet Interventions: The 5th Annual Researchers Meeting. 2011: Sydney, Australia. p. 38.19. Davies, T. and P. Cranston. Youth Work and Social Networking: Interim Report. 2008 [cited 2011 4th April, 2011]; Available from: http://www.gallomanor.com/files/GFSR.pdf. 51
  52. 52. ReachOutPro.com.auEducational Module Part 3 Technology in practiceEvaluationEducation Module Pilot Webinar ParticipantsWe are conducting a survey to evaluate the newly launched ReachOut Pro If you are completing this module as pre-reading for aEducational Module - Connecting Our Worlds, currently being piloted on ReachOut Pro Webinar, please use the link below to undertake aReachOutPro.com.au. The survey aims to understand more about who separate survey tailored for your training program.uses the module, what aspects are considered most useful and also how itmight be improved in the future. [Click here to begin the survey for Webinar Participants]As this module is a pilot, we ask that you take a moment to complete anonline survey, to assist us in assessing the value of these professionaldevelopment resources for your practice. Your feedback will contribute tomore valuable and effective resources for other professionals in yoursector.If you have finished using the Education Module, we would appreciateyour feedback on it’s usefulness for your practice.[Click here to begin the survey] 52

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