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Part 2 - Learning the Language of Technology Tutorial

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Reach Out Pro Module - Connecting Our Worlds …

Reach Out Pro Module - Connecting Our Worlds
Part 2

This tutorial is designed to give you a basic overview of some of the popular programs, sites and technologies in use by young people. This overview is intended to give you a flavour of the technologies, but is not intended as a complete guide to the programs.

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  • 1. ReachOutPro.com.auEducational Module Part 2.Learning the language of technology Part 2 – Learning the language of technology Connecting Our Worlds ReachOutPro.com.au Educational Module Part 2. Learning the language of technology
  • 2. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyThe following part is designed to give you a basicoverview of some of the popular programs, sites andtechnologies in use by young people. This overview isintended to give you a flavour of the technologies, but isnot intended as a complete guide to the programs.LearningObjectives:• To develop a basic understanding of concepts and Before using each technology, it is important to language associated with information communication consider how this technology might best suit you technologies (ICT) used by young people. and your work with young people. As the evidence supporting the use of technology is still emerging -• To develop familiarity with some of the main online it‟s important to use good clinical and ethical resources that young people use. judgement when using technology with young people. We also recommend reading Part 4 which• Practical exercises/ suggestions on how to start a outlines risks and considerations for keeping blog, Twitter or join Facebook. yourself and your clients safe. 2
  • 3. ReachOutPro.com.auEducational Module Part 2.Learning the language of technology Part 2 Facebook Part 2. Learning the language of technology
  • 4. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyWhat is it?Facebook (http://www.Facebook.com/) is an onlinenetworking site where users may create a personalprofile, with which they add other users as friends,exchange private messages, photos, links, and canreceive automatic notifications when their friends updatetheir own profiles. Additionally, users may join commoninterest user groups, such as those organised byworkplace, school or college, or other interests [1].Users are able to vary the level of privacy of their profileso that the range of information offered to others canvary from very little on high privacy settings, to beingable to see all the information posted when privacysettings are low. 4
  • 5. ReachOutPro.com.auEducational Module Part 2.Learning the language of technology • Keeping up to date with friends, organisations& campaigns • Organising and sharing eventsHow young • Sharing links, news, photos, videos etc.people use it • Commenting on status updates, news, photos, videos and activities • Starting discussions on topics of interest • Creating groups of common interest 5
  • 6. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyHow would using Facebookadd value to my work withyoung people?As a part of one-on-one work with a young person, they may allow you to view theirprofile as part of a sharing exercise if they are not comfortable opening up to youinitially (see Part 3 of this module).Creating an organisation profile allows you to share helpful information, articles &tools with a broad range of young people in the space where they are spending timeonline. You might also use it to facilitate online discussions on mental health or youthissues, for which an online forum provides a relaxed, non-confrontational environmentin which to participate and share their thoughts with peers. Additionally, creating anonline group may also mean that online resources and media can be shared andcommented on. By encouraging young people to actively participate you canenhance their self-efficacy and empowerment.If considering using social networking to engage with young people, it may be usefulto refer to part four of this module in which we refer to a set of guidelines forestablishing professional barriers around the use of social media. 6
  • 7. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyExercise: 1. Read Part Four about safety and privacy online.Set up your own 2. Set up your own Facebook account at http://www.facebook.com/. Use theFacebook page suggested guide book from Mashable if needed. 3. Review your privacy settings and set these to the level of privacy you desire. These settings can be found under account on the top right hand side of your Facebook page. 4. See if any of your friends or colleagues are using Facebook, and add them as „friends‟.Online social media & news blog 5. Search for and review some Facebook pages, such as ReachOut.com orMashable has compiled an ReachOutPro.com.auexcellent guide book for Facebook,from basics to advanced use. You 6. Share your experiences in the comments section of this part.can check it out here:http://mashable.com/guidebook/Facebook/ 7
  • 8. ReachOutPro.com.auEducational Module Part 2.Learning the language of technology Part 2 Twitter Part 2. Learning the language of technology
  • 9. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyWhat is it?Twitter (http://www.twitter.com/) is a microblogging and information networkused by individuals and organisations to provide short updates to thoseconnected to them, also known as “followers”. Updates range in content andcan only be up to 140 characters in length. Unlike other networking sites,Twitter allows the user to communicate with a number of others who theymay not personally know. It is commonly used by celebrities tocommunicate with a large number of fans or “followers”. The brief 140character communiqué known as “tweets” can vary from personal updatesabout mood or actions, to specific comments or alerts from an organisation.In addition to updates, a tweet can be directed at specific topics using the“#” or hashtag. The hashtag can be used to highlight key words or topics.Clicking on a hashtagged word will take you through to any other tweets onthat topic.If the tweet includes a username prefaced with the @ sign, the tweet willappear in the user‟s feed. For example, any @ReachOut_AUS tweets willappear on the ReachOut.com Australia‟s homepage. 9
  • 10. ReachOutPro.com.auEducational Module Part 2.Learning the language of technology Twitter provides a platform for communicating to many people at once in a way that is simple and instant. MostHow do young young people would use Twitter to express their current concerns, moods, news or pleasant events. Young people may also choose to “follow” friends, celebrities orpeople use organisations that they have an interest in. “Following” on Twitter allows the user to receive theTwitter? “tweets” or updates of others. Users can also respond to tweets, either privately by adding Direct Message (d) to their tweet, or publicly by adding an @username before their comment. This provides a social interaction with those they follow. 10
  • 11. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyHow would using Twitteradd value to my work withyoung people?Having a Twitter account would allow you to follow organisations or individuals that are relevant to your work, such as:@ReachOut_AUS- updates from the ReachOut.com service for young people@Inspire_AUS- updates from the Inspire Foundation, the organisation behind ReachOut.com@yawcrc– updates from the new Cooperative Research Centre for Young People, Technology and Wellbeing@BlossomProject- Supporting girls 16-25 with anxiety or depression to reach their full potential@headspace_aus- Australias National Youth Mental Health Foundation@ACYS_youthinfo- Updates on research & events relevant to the Youth Sector from the Australian Clearinghouse for Youth StudiesFollowing a user‟s tweets you can learn more about what events are coming up. You can also use Twitter to seek more information.For example, you could gain information by tweeting “@ReachOut_AUS This is really great information, do you have any moreresources to share?”or“@ReachOut_AUS that link about suicide made me realise my friend might be at risk. Is there someone I can talk to?”For “tweets” or users, that are more relevant to your work, you can search for hashtags i.e. #mentalhealth 11
  • 12. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyHow would using Twitteradd value to my work withyoung people? (cont’d.)As an organisation you could use Twitter to provide short updates on news, eventsand research to any individual or other organisation wanting to follow your account.Followers might include young people currently associated with your practice, staff, orothers who may be interested in supporting your organisation.Unless an individual or organisation sets up a locked profile, it is important toremember that anyone can follow the account. There is no way of limiting this to asubset of individuals and so the decision to tweet needs to be made with this in mind.If considering using twitter to engage with young people, it may be useful to refer toPart Four of this module in which we refer to a set of guidelines for establishingprofessional barriers around the use of social media. 12
  • 13. ReachOutPro.com.auEducational Module Part 2.Learning the language of technology Twitter has published a great guide to help you get started on Twitter. This can be found here: http://support.twitter.com/groups/31Exercise: -twitter-basicsSet up your own 1. Set up your own Twitter accountTwitter account as per instructions above. 2. Have a go at “following” some of the accounts mentioned. 3. Share your experiences in the comments section of this module. 13
  • 14. ReachOutPro.com.auEducational Module Part 2.Learning the language of technology Part 2 Yahoo! Answers Part 2. Learning the language of technology
  • 15. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyWhat is it?Yahoo! Answers (http://www.answers.yahoo.com/)is an online forum where people can post, answer orbrowse questions on any topic. Once posted,questions are open to be answered by anyone forup to 4 days. As the person who posts the question,you can pick the best answer, or let the communityvote on the best answer. The person who providesthe best answer is given points, which help them toachieve levels - showing how active and reliablethey are at answering questions usefully. 15
  • 16. ReachOutPro.com.auEducational Module Part 2.Learning the language of technology When young people have a question, the first place theyHow do young will generally look for answers is online. Yahoo! Answers often show up in search results, and many young people gopeople use straight to the website to ask or browse questions. The voting system in Yahoo! Answers allows them to get a variety of answers to a question, and see which answersYahoo Answers? are supported by their peers online - helping them to cut through the clutter and get to an answer that will be useful. 16
  • 17. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyHow would this add valueto my work with youngpeople?Using and reviewing the postings on Yahoo! Answers will help to give you a goodunderstanding of how young people search for information, and of the information they areseeking. This can help you understand what you need to address in sessions with yourclients.As part of your work with young people, you may also consider providing answers to youngpeople‟s questions online via Yahoo! Answers. If you do choose to do this, it‟s important tobe aware that your answer will be available to not only the person that posed the question,but anyone else that searches for a similar topic. Many young people will search online foranswers long before they are comfortable talking to a professional.It is also important to utilise professional judgement and only answer questions within yourareas of expertise and competency. Answer all questions with caution and ensure youconsider the impact of the information you are providing. 17
  • 18. ReachOutPro.com.auEducational Module Part 2.Learning the language of technology You can watch a brief video tutorial of how to use the site here: http://www.butterscotch.com/tutorial/How-To- Use-Yahoo-Answers/ Note: You will need to sign in to do this exercise. If you have a Facebook, Yahoo! or Google account you will be able to sign in by clicking the Sign In link at the top right handExercise: corner of the page. If you do not have an account, click the Sign Up link in the same corner of the page.Responding to 1. Go to http://au.answers.yahoo.com/Questions on 2. Click the Answer button at the top of the page.Yahoo! Answers. 3. Under Categories select Health. 4. In the box above the questions listed, select Mental Health. 5. Have a go at answering some questions, and voting on answers provided by other people. 6. Share your experiences in the comments section of this module. 18
  • 19. ReachOutPro.com.auEducational Module Part 2.Learning the language of technology Part 2 Blog sites Part 2. Learning the language of technology
  • 20. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyWhat is it?Blogs (http://www.reachoutpro.com.au/blog) arewebsites where one or many users publisharticles and opinion pieces on a regular basis,on a specific topic, or a range of topics.Personal, collaborative (multiple authors) andorganisational blogs all exist in the onlinesphere. Blogs can usually be subscribed to viaRSS so that followers get updates when theypost an article. 20
  • 21. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyHow are young Blogs are used by people across many demographics, as a way of finding information in an area of interest and engaging in discussion about it. As someone writing for apeople using blog, it provides a forum to post your articles around an area of interest or work. Quite often blogs are used for emotional expression of difficulties or to gain support from a wider community of peers. Other people‟s blogs provide anBlogs? excellent space to find information on a specific topic, and to express opinions and facilitate discussion. 21
  • 22. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyHow would this add valueto my work with youngpeople?As a professional practitioner, blogs provide an accessible space to find, follow and contribute to excellentsources of information about your profession. They provide a space in which to engage both young peopleand other professionals in discussion. However, like any source of information, if you are using blogs toinform your practice it‟s important to assess the source of information for its quality and usefulness.In your work with young people, you might ask them if they follow any blogs and ask them to show you, as away of discovering more about their interests. Alternatively, they may have their own blog on sites such asTumblr. Such sites are a great source of information and provide insight into the young person‟s onlinepersona.A great place to start looking for blogs to read is Technorati - a search engine for finding blogs & blog posts inyour area of interest. Technorati also creates & posts original content on a wide range of issues, written bymember bloggers. The site also tracks & highlights what is / isn‟t popular among online blogs.Visit: http://www.technorati.com/Potential blog sites to review include;Tumblr - http://www.tumblr.com/Wordpress - http://wordpress.org/Blogger – http://www.blogger.com/ 22
  • 23. ReachOutPro.com.auEducational Module Part 2.Learning the language of technology If you wish to start experimenting with your own blog, Google have provided a step by stepExercise: guide to starting up a blog and posting your first article here: http://www.google.com/support/blogger/bin/ansGetting to know wer.py?hl=en&answer=112498 1. Go to http://www.technorati.com/blogs 2. Search for posts or articles in an area of interest. 3. Spend some time reading the content on various blogs. See if you can identify one that you would like to follow. 4. Share your experiences in the comments section of this part. 23
  • 24. ReachOutPro.com.auEducational Module Part 2.Learning the language of technology Part 2 Flickr Part 2. Learning the language of technology
  • 25. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyWhat is it?Flickr (http://www.flickr.com/) is a photo sharingnetwork, where users can upload their photos,share them under a variety of topics orcategories, and share them with friends easily.You can also comment on images and haveconversations about them. 25
  • 26. ReachOutPro.com.auEducational Module Part 2.Learning the language of technology •How are young • Sharing photos with friends quickly and easily Sharing photos with the public and creating professionalpeople using • portfolios Finding, sharing and discussing photos, out of generalFlickr? interest 26
  • 27. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyHow would this add valueto my work with youngpeople?As a professional practitioner, you can use images to find out more about a young person by asking if theyuse Flickr and if they would be willing to show you some of their pictures. For many young people,photography provides a form of expression, and Flickr provides a forum for sharing that expression withothers - thus it can be a valuable tool. The ability to discuss images allows young people to get feedback fromothers - validating self-expression.Because it is simple to upload videos from mobile phones using Flickr, it could also be used as a way ofsharing images of life events and problems as they happen, both helping the young person to keep track, andproviding a topic of discussion for the next support session. Young people can upload the photos throughoutthe week and then discuss them in session at their next appointment. 27
  • 28. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyExercise: 1. Set up a Flickr account, by clicking the Sign Up button on the front page of the website, or by following the steps in the video guideSet up a Flickr at http://youtu.be/zzNf0n65ro0 2. Browse some of the images online by usingaccount the search bar in the top right hand corner of the screen. Observe how people discuss and contribute to photos. 3. Try uploading some of your own images, by clicking on the Upload link at the top of the page, and following the site instructions. 4. Share your experiences in the comments section of this part. 28
  • 29. ReachOutPro.com.auEducational Module Part 2.Learning the language of technology Part 2 YouTube Part 2. Learning the language of technology
  • 30. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyWhat is it?YouTube (http://www.youtube.com/) is a videosharing website and social network. Via thissite, you can upload originally created videoswith captions, and share them with friends & thepublic. YouTube allows you to embed yourvideo in other pages, allowing videos to beshared very easily on websites, socialnetworks, blogs etc. On these sites users canalso create personal profiles or channels forother people to find out more about them andfollow their latest videos. 30
  • 31. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyHow are young Many people use Youtube or similar sites to simply share video with friends, colleagues & the broader public. Because videos can be commented and voted on, they canpeople using get feedback and approval from people around the world, and get recognition from it. Many young people also post Vlogs [video-blogs], which are video updates where theyYouTube? talk about their lives and things they care about. 31
  • 32. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyHow would this add valueto my work with youngpeople?Video allows for creative expression of stories to a broad range of people, in a way that is much moreaccessible than text. Young people can create video content as a way of expressing their stories, learningcreative new skills, and getting positive feedback and validation / recognition from their peers. For example,Reach Out TV provides space for young people to upload and share their stories and personal contributionswith their peers. This provides valuable stories to connect with for young people who feel alone, as well as aforum for self-expression. Asking the young person to show you videos that demonstrate how they feel can behelpful for rapport building. Alternatively, using videos for psycho-education can provide an alternative totraditional face to face methods.Organisations and individuals use YouTube or similar sites to run creative video campaigns, either as standalone videos, or where people contribute their own videos. YouTube or Vimeo can also be used for uploadingvideos for promoting your organisation and / or embedding in your website. 32
  • 33. ReachOutPro.com.auEducational Module Part 2.Learning the language of technology 1. Check out some of the videos and stories atExercise: Reach Out TV http://au.reachout.com/rotv/ 2. Go to http://youtube.com/and check outLearning to use some of the videos, perhaps by searching for a topic of interest in the search bar at the top of the page, or clicking the BrowseYouTube button next to the search bar to browse by category. 3. Share your experiences in the comments section of this part. If your organisation does not allow access to YouTube, you may be able to access Vimeo (http://www.vimeo.com/) 33
  • 34. ReachOutPro.com.auEducational Module Part 2.Learning the language of technology Part 2 Serious Games Part 2. Learning the language of technology
  • 35. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyWhat is it?A serious game (http://www.reachoutcentral.com/)is a term used to refer to software or hardwareapplications developed with game technology butdesigned with the primary purpose of learning ratherthan pure entertainment. In simple terms, it refers totechnology-mediated learning.Serious games are designed with the intention ofimproving some specific aspect of learning andplayers come to serious games with thatexpectation. Serious games are used in emergencyservices training, in military training, in corporateeducation, in health care and in many other sectorsof society. They can also be found at every level ofeducation. 35
  • 36. ReachOutPro.com.auEducational Module Part 2.Learning the language of technology Serious games offer the same level of engagement that video games and other online games offer, with the added benefit of developing life and coping skills. Games provide a safe place for users to learn without being penalised or stigmatised. There is also low physical risks to the user. It is a great way to try different approaches to reach people in a safe, secure environment and to provide an alternativeWhy use it? means of delivering a message and building skills. Serious games intended for health aim to prevent illness, promote healthy behaviours or provide early intervention [3]. It is still a new and emerging area in research and practice and it is only within the last decade that game development has taken off and effectiveness evaluations conducted. However, there is growing evidence that serious games can lead to positive outcomes for health and wellbeing by providing opportunities for engagement, skill building and motivation for behavioural change [3-5]. 36
  • 37. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyHow would this add valueto my work with youngpeople?Using a serious game may help engage young people who are reluctant to attend face toface sessions or those that struggle with interviews. Alternatively, it provides a betweensession activity to reinforce messages learned in session.The serious game Reach Out Central (aka ROC – http://www.reachoutcentral.com.au/)was developed to improve the mental health and wellbeing of young people, particularlyyoung men, by increasing their problem solving, help-seeking and communication skills. Itallows young people to explore how their thinking, behaviour and choices influence theirmental health. It is unique in being the only mental health serious game in Australiaavailable online [6]. 37
  • 38. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyHow would this add valueto my work with youngpeople? (cont’d)There are numerous opportunities to use serious games to influence clinical outcomes for young people. These caninclude:• Making serious games such as Reach Out Central (http://www.reachoutcentral.com.au/) available to young people in waiting rooms or prior to their first session can help to reduce anxiety and makes for a great conversation starter.• For young people who are on a waiting list to see a clinician, using a serious game such as ROC during that time can improve wellbeing, reducing the intensity and frequency of intervention required face to face.• During a consultation, a serious game can be used to break the ice, promote engagement and facilitate conversation. Working side by side on a game can be less confronting for some young people and can provide an opportunity for them to discuss sensitive issues by externalising them temporarily to the characters in the game.• Following a consultation, setting tasks in serious games as homework can provide an opportunity for young people to practice the skills and strategies explored during the sessions in a safe and anonymous environment.• Finally for those young people leaving clinical care, serious games can be used to assist in the maintenance of wellbeing. For example, games like ROC allow you to track progress and improvement over time. This may signal to a young person when they need to reconnect with face to face support or clinical care.• You may have found serious games helpful in other ways. Wed love to hear your stories below. 38
  • 39. ReachOutPro.com.auEducational Module Part 2.Learning the language of technology 1. Visit http://www.reachoutcentral.com.au and enter as a guest.Exercise: 2. Play the game, answering the prompt questions as a young person.Playing seriously 3. Having looked at the scenarios, come back and add your comments to this part around how you can see this benefiting young people. 39
  • 40. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyWhat next?Now that you have learned about common programs, sites and tools thatyoung people use, why not learn some more about how to integrate this intoyour work? Part 3 of this module provides you with some guidance on how tobuild technology into your consultations with young people while Part 4 helpsyou manage the professional issues that may arise. 40
  • 41. ReachOutPro.com.auEducational Module Part 2.Learning the language of technology1. Wikipedia. Facebook. 2011 [cited 2011 6th April, 2011]; Available from: http://en.wikipedia.org/wiki/Facebook.2. Lenhart, A. Teens, Cell Phones and Texting. 2010 [cited 2011 April 4th, 2011]; Available from: http://pewresearch.org/pubs/1572/teens-cell-phones-text-messages.3. Baranowski, T., et al., Playing for real: video games and stories for health-related behavior change. Am J Prev Med, 2008. 34(1): p. 74-82.4. UN News Centre. Food Force video game sweeps northern Europe. 2007; Available from: http://www.un.org/apps/news/story.asp?NewsID=22564.5. Beale, I.L., et al., Improvement in cancer-related knowledge following use of a psychoeducational video game for adolescents and young adults with cancer. J Adolesc Health, 2007. 41(3): p. 263-70.6. Burns, J.M., et al., Reach Out Central: a serious game designed to engage young men to improve mental health and wellbeing. Med J Aust, 2010. 192(11 Suppl): p. S27-30 41
  • 42. ReachOutPro.com.auEducational Module Part 2.Learning the language of technologyEvaluationEducation Module Pilot Webinar ParticipantsWe are conducting a survey to evaluate the newly launched ReachOut Pro If you are completing this module as pre-reading for aEducational Module - Connecting Our Worlds, currently being piloted on ReachOut Pro Webinar, please use the link below to undertake aReachOutPro.com.au. The survey aims to understand more about who separate survey tailored for your training program.uses the module, what aspects are considered most useful and also how itmight be improved in the future. [Click here to begin the survey for Webinar Participants]As this module is a pilot, we ask that you take a moment to complete anonline survey, to assist us in assessing the value of these professionaldevelopment resources for your practice. Your feedback will contribute tomore valuable and effective resources for other professionals in yoursector.If you have finished using the Education Module, we would appreciateyour feedback on it’s usefulness for your practice.[Click here to begin the survey] 42