Sww 2006 Redesigning Processes For Solid Works

Redesigning Processes to Take Advantage of SolidWorks … And SolidWorks-related tools, and Technology Tools in General, and Non-Technical Tools, Too Because We Really Don’t Want To Exclude Anyone, But We Only Have 90-Minutes, So We Can’t Include EVERYONE, But We’ll Try To Include As Many As We Can. Sorry, No Hard Feelings… Slide 1 of 2,495 Paul Gimbel, CSWP, Razorleaf Corporation

PRIZES!!! Just for paying attention!
Quiz questions at the end for prizes…here’s what to watch for:
The difference between “process” and “task”
The difference between “function” and “department”
The makeup of a Swimlane Diagram
How to capture your current “As-Is” process

Process Analysis

A Little About SciCorp Market Share * Mandatory charts and graphs to satisfy Microsoft PowerPoint Code 24MSPPT09 Section 11.5.vii.31(c) SciCorp MegaNomics Unlimited SciCorp Stock Price (Q1’00 to Present)

And A Bit About Carl

“Why did it have to be AutoCAD?”

No Music, I Promise

Boooo! Hiss! TechnoCo

…Or Else!

Planning Time

Bud – weis - errrrr

Planning Time

Let’s Throw $$ At It!!

The Ugly Truth
Technology CANNOT and WILL NOT make or save you money.
Only people can make or save money

Install <> Implement
Don’t Just Install, Implement


They do WHAT!?!?!?
Training is good, but not enough
Create Work Instructions
Centralize and Standardize
Change how you work
Take advantage of the technology

Workflow Modeling Alec Sharp & Pat McDermott

What is this mysterious thing we call “Process”!?!?
“ A complete end-to-end set of activities that together create value for a customer .”
- Quoted from Hammer and Champy in Reengineering the Corporation

Reengineering Commandment #1
I. Know Thy Customer

What Value Does This Add For The Customer? VALUE

What is this mysterious thing we call “Process”!?!?
“ A complete end-to-end set of activities that together create value for a customer .”

Function <> Department
Function : A Specific Skill Set
Department : Group of people sharing a coffee pot, cube farm and a manager.

A Swimlane Diagram “ACTORS” “ACTORS” “ACTORS” “ACTORS” Request Proposal Approve Proposal

A Swimlane Diagram

The Every Contingency Flowchart

Level 1 with Variants
ETO Process 1
ETO Process 1a ETO Process 1b ETO Process 1c

A Swimlane Diagram

Verb-Noun
Action - Thing

Bo Knows Process …Or, not

Waste not, want not
Muda: n. Waste
(from Japanese)

Litmus Test

Ask the Experts
WATCH
LISTEN
ASK QUESTIONS

Yeah, we know… You don’t know.

It may make YOU faster LOCALIZED OPTIMIZATION

Get Help From Outside
Probably not.

Personal Agendas
People that don’t want change:
Those with status
Those with power
Those with popularity
Those with seniority
The Experts

“Staple” Yourself to a Work Unit “ But they switched from the Swingline to the Boston stapler, but I kept my Swingline stapler because it didn't bind up as much. And I kept my staples for the Swingline stapler …”

The Meeting

Management MUST Provide
Throw out your head trash
FULL Management support

IBM Credit
6 days to 2 weeks
90 Minutes of actual work
50% work improvement = 0.9%-1.6% overall

Reengineering Techniques
Cross-training to reduce handoffs
Utilize technology
Information available to all
Enable process team

Lean Thinking Womack and Jones
Search and destroy waste
Optimize flow
Single-part flow instead of batch and queue
Just In Time (JIT)
Skip Non-Value Added Tasks

8 Types of Muda
Overproduction
Inventory
Overprocessing
Poor Quality/Rework
Waiting
Extra Motion
Transportation
Underutilization of People
MUDA

SME Press
“ Technology-Induced Change and the Line Manager”
by Eliot Levinson, PhD.

“Technology Induced Change and the Line Manager” Process Technology Mutual Adaptation Automation Flexible Technical Implementation Non-Implementation Rigid Flexible Rigid

Question The Answers!! Sacred Cow

VALUE ADDED Reseller

Lose A Little, Gain a LOT!!
$5,000 < $250,000

Enhance THIS!
6 days to 2 weeks
90 Minutes of actual work
50% work improvement = 0.9%-1.6% overall

Listen to the Intern!

Think Like An Newbie
GOOD – “It’s a competitive advantage”
OK – “We have to do it that way by code”
BAD – “It’s a standard industry practice”
BAD – “That’s how you do it in XXXX”
BAD – “That’s how we’ve always done it”
BAD – “I have no idea why we do it”

Mmmmm, Steak

Sales Secrets
Walking away from business allows the salespeople to close more business faster.
Identifying the right customers sooner is key

Use the Parameters, Luke

Design Tables… they’re not just for configs anymore

Capture All The Rules of the Enterprise Updated_Price=if(AND(voltage>1500,model=“AL”),unit_price+200,unit_price)

Rules-Driven Engineering Tools

Old Technology - New Sales Tools

Interactive Pre Sales Specifications

Want Bugs in YOUR Process?
TEST!
TEST!
TEST!

New and Improved!! ANNOUNCING! NEXT DAY QUOTES!!! Next Day Quotes!! NEW FROM SciCorp! NEXT DAY QUOTES!!!

Didn’t you get the memo? Hmm, Yeah.
From: Rob Schopenhauer, CEO
To: All Employees
Attention all SciCorp Team Members:
We have two important business matters
SciCorp SciCorp International “ Bringing quality and service to t

So what have we learned?
It’s all about the process.
Barbecue those sacred cows.
Map the As-Is before you the To-Be
Get an impartial third party
Both you AND your technology need to be flexible
Don’t install, implement – use the experts
Get management behind you
A process is “a complete end-to-end set of activities that together create value for a customer.”
Rally the troops and get everyone involved
And most of all…listen.

Awwwwww
And they all lived happily ever after
… well, except those ^%@#s over at TechnoCo!

GIMME FEEDBACK!!
Please fill out the feedback sheets!!
“Redesigning Processes”
Paul Gimbel
New Presentation Techniques
I want to know how they worked

Win Free Stuff!
How it works:
Catch Process Pete - the unofficial Business Process mascot
Answer a question correctly  WIN!
Answer a question incorrectly  Everyone will shout out the right answer at you and (gently) throw stuff at you
OW!

Question #1
TRUE OR FALSE:
ACCOUNTING
is a
PROCESS

Answer #1
Of course not!
A Process is “A complete end-to-end set of activities that together create value for a customer .”

Question #2
TRUE OR FALSE:
ACCOUNTING
is a
FUNCTION
(and therefore can be an actor in a process)

Answer #2
Of course not!
A function is a job role with a single, targeted skill set.
(Accounting is an organizational group – a bunch of people that share a manager, a cube farm and a coffee pot.)

Question #3
Multiple Choice:
Swimlane diagrams are divided into lanes so that:
Each actor in the process gets their own lane, and handoffs are easily seen
Swimmers won’t smack into each other
Each Twinkie will receive the exact same amount of creme filling

Answer #3
Wow, you’re right!!
Swimlane diagrams show the flow of the cross-functional process.
Watch these handoffs for waste, delays, and errors!!

Question #4
Multiple Choice:
Effectively map your “As-Is” process by:
“ Stapling” yourself to a work unit and following it through every step until it reaches the end customer
Jumping up and down on your left foot chanting “Hooba cooba cho!”
Integrating the bezier function of the process to prove that an inverse logarithm is indeed a singular solution

Answer #4
Holy cow! 4 for 4!!!
Yup, “staple” yourself to an order, watch everything, physically walk the path, copy documents, note tools, and ask LOTS of questions.
How did I know you were going to get them all right?!?!
Is this presentation psychic!?!?

Wow is that the time!?
Sorry, no time for questions
Darn.
OK, fine.
And I’ll hang out afterwards to answer more
And you can email me
p [email_address]
Or call me at home
888-YEAH-RIGHT

Thanks!!!
Thank you
(For staying awake)

"Out there in some garage is an entrepreneur who's forging a bullet with your company's name on it."
- Gary Hamel, Business Writer
Music by and courtesy of Scratch Track – www.scratchtrackmusic.com Redesigning Processes With SolidWorks

"If you concede the obvious you’re conceding nothing, but you gain back credibility. That’s a trade you should make every time.”
- Mark Katz, former Clinton humor speech writer

"Some problems are so complex that you have to be highly intelligent and well informed just to be undecided about them."
- Laurence J. Peter

"Reengineering cannot be entrusted to the semicompetent, the hangers-on with nothing better to do. “
Michael Hammer & James Champy
Reengineering The Corporation

“ The best way to predict the future is to invent it."
- Alan Kay, father of the personal computer

"That which is measured improves."
- Old Business Adage

"Without customers, you don't have a business. You have a hobby."
Don Peppers & Martha Rogers
Return on Customer

"Realism is just another name for yesterday's thinking."
Robert Kriegel
Sacred Cows Make The Best Burgers

“ Judge a man by his questions, not by his answers."
Voltaire

"People get into a rhythm that makes them resistant to change. To understand the mind-set, try switching hands when you brush your teeth in the morning."
- Gary Gesme, Deere & Co.

"Whom the gods wish to destroy they send 40 years of success."
Ancient Proverb

"The minute you’re satisfied with where you are, you aren’t there anymore."
- Tony Gwynn, Hall of Fame Baseball player

"It isn’t uncommon for managers at senior levels of large organizations to be so out of touch with customer or production reality that they don’t know just how broken some of their business processes are. “

"Hanging a sign on a cow that says ‘I am a horse’ does not make it a horse."
- Unknown

"Customers, I realized, don’t care about functions or specific activities that occur within our organization. The end game is whether they are getting the right product at the right time at a competitive price."
- Max Guinn, Deere & Co.

"You can celebrate accomplishments, but after a while, you need to start celebrating the speed at which you’re traveling instead of the destination you’ve reached."

"If all you have is a hammer in the toolbox, everything looks like a nail."
- Bernard Baruch, Financial Genius

“ The best presenters have conversations with their audiences.”
Robert Bly
Become a Recognized Authority in Your Field in 60 Days or Less!

“ Put it before them briefly so they will read it, clearly so they will appreciate it, picturesquely so they will remember it and, above all, accurately so they will be guided by its light.”
Joseph Pulitzer, Editor

“ The best way to make your dreams come true is to wake up.”
Paul Valery, Poet

"Individuals and organizations that are good react quickly to change. Individuals and organizations that are great create change."
Robert Kriegel

“ The only muscle that you’ve got is in between your ears.”
Ned’s Atomic Dustbin

"The only thing certain about any negotiation is that it will lead to another negotiation ."
Leigh Steinberg , Sports Agent

"One never notices what has been done; one can only see what remains to be done."
Marie Curie
Nobel Prize Winning Physicist

"No great artist ever sees things as they really are. If he did he would cease to be an artist."
Oscar Wilde, Poet

"If you want to make an apple pie from scratch, you must first create the universe."
Dr. Carl Sagan, Astronomer

“ You can’t blame the pen or the paper if you write a lousy essay, right?"
Laura Bergells, Presentation Consultant
www.maniactive.com

“ No one really listens to anyone else, and if you try it for a while you'll see why."
Mignon McLaughlin,
US Journalist (1913-1983)

“ You can't depend on your eyes when your imagination is out of focus."
Mark Twain

"An organization becomes bewildered rather than energized when it’s asked to do too much at once. “

“ If the facts don’t fit the theory, change the facts."
Albert Einstein

“ A fanatic is one who can’t change his mind and won’t change the subject."
Sir Winston Churchill

“ The only certain thing about a forecast is that it will be wrong."
From Lean Thinking (Womack and Jones)

“ Change your thoughts and you change your world."
Norman Vincent Peale

"Without [taking a process perspective of business], business improvement efforts amount to rearranging deck chairs on the Titanic."
- Michael Hammer & James Champy

“ They always say time changes things, but you actually have to change them yourself."
Andy Warhol

“ A process cannot be understood by stopping it. Understanding must move with the flow of the process, must join it and flow with it."
Frank Herbert in Dune

“ Uncertainty will always be part of the taking charge process."
Harold Geneen

"You can’t improve anything if you can’t define it."

“ If you can't describe what you are doing as a process, you don't know what you're doing.”
W. Edwards Deming

“ The human race has only one really effective weapon and that is laughter.”
Mark Twain

"People are the gatekeepers of change."
Robert Kriegel

“ The true delight is in the finding out rather than in the knowing.”
Isaac Asimov

"There is a theory that paradigms break through on the fringe of your business before they reach the center."
- Gary Gesme, Deere & Co.

“ I am a man of fixed and unbending principles, the first of which is to be flexible at all times.”
Senator Everett Dirksen

"An organization becomes bewildered rather than energized when it’s asked to do too much at once. “

“ A good design is not a democratic consensus.”
Edward de Bono, Six Action Shoes

“ To succeed, or even just to survive, businesses need to be able to change in ways, and at times, determined by business drivers, not by their IT systems.”
Tony Morgan,
Business Rules and Information Systems: Aligning IT with Business Goals

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Sww 2006 Redesigning Processes For Solid Works

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