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COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
 

COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E

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AS&E struggled initially with their ENOVIA SmarTeam deployment, but ultimately got the system up and running in production, winning over a number of skeptical users in the process. View this ...

AS&E struggled initially with their ENOVIA SmarTeam deployment, but ultimately got the system up and running in production, winning over a number of skeptical users in the process. View this presentation to learn what made the difference for them.

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  • Transportation Security Administration Department of Homeland Security North American Treaty Organization US Domestic Nuclear Detection Office US Navy US Air Force US Marine Corps
  • There is something to be learned from how AS&E organizes their team. While there is cross-training within the group, there are specialists for CAD-related software, and for workflow and general document management. The CAD supervisor focuses on how the tools are being used to optimize efficiency.

COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E Presentation Transcript

  • ENOVIA SmarTeam Deployment at AS&E Maureen Murphy - AS&E Jonathan Scott - Razorleaf
  • Agenda
    • Introductions
    • Message
    • History of PLM at AS&E
    • AS&E’s PLM objectives
    • Problems & Solutions
    • Future of PLM at AS&E
    • Summary
    • Q&A
  • American Science & Engineering
    • 400 employees in Billerica, MA + worldwide
    • Founded in 1958
    • Specialty: Backscatter X-Ray Equipment
    • Fame: SmartCheck
    • Customers:
      • TSA
      • DHS
      • NATO
      • Confidential
      • US Customs
      • UK Customs
      • US DNDO
      • USN
      • USAF
      • USMC
  • Backscatter Technology
  • Backscatter Technology
  • SmartCheck
  • SmartCheck
  • AS&E – Engineering Services Group
    • Maureen Murphy
      • Engineering Services Manager
      • Deep background in CM
    • Bill Abely
      • CAD Services Manager
      • Focused on methodology & practices for mechanical design
    • Raul Rosa
      • Principal Business Systems Analyst
      • CAD and CAD integration specialist, mechanical design focus
    • Laura Murphy
      • Business Systems Analyst
      • Combined IT/business perspective for non-engineering users
  • Razorleaf
    • Consulting & Services Provider (not reseller)
    • ENOVIA SmarTeam Experts
    • North America
    • Jonathan Scott
      • Mechanical Engineer from Nuclear Industry
      • PLM Consultant for ~10 years
      • BOM / CM Expert
      • Williamsburg, VA
  • Today’s Message
  • Message
    • Never a shortage of technical issues
    • AS&E’s biggest issues weren’t technical
    • Culture change is hard
  • PLM History at AS&E: pre-2004 CAD PDM ERP 1980’s - - Legacy 1990’s AutoCAD - Fourth Shift Late 1990’s Inventor + AutoCAD network Fourth Shift 1998 SolidWorks network Fourth Shift 2001 SolidWorks PDMWorks Fourth Shift 2004 SolidWorks SmarTeam Fourth Shift
  • PLM History at AS&E: post-2004
    • Struggled to deploy ENOVIA SmarTeam (2004-2007)
    • ENOVIA SmarTeam in production (2007)
    • Replaced Fourth Shift with Oracle Apps (2007-2008)
    • Redeployed ENOVIA SmarTeam on PLMDB (2008)
    • Light SmarTeam – Oracle integration in place (2008)
    • Added Sequence for MES (2008)
    • Added 3DVIA Comp. for manufacturing content (2009)
  • PLM Objectives
    • Engineering data management
    • Multi-disciplinary BOM management
    • Automated CM (configuration management)
    • Integration with ERP & MES
    • Regulatory compliance (ITAR / EAR)
    • Move to MBD (away from drawings)
    • Supply/design chain management
    • Program management
  • Problems & Solutions
    • Partner Skills
    • Partner Experience
    • Sponsorship
    • Training
    • Data Load
    • Impact Poor User Adoption
  • Problems & Solutions: Partner Skills
    • Original partner got out of ENOVIA SmarTeam; services subcontracted to second partner “No we don’t sell it anymore, but we can run your project.”
    • Second partner brought inexperienced resources “What is SolidWorks, is it like CATIA?”
    • Second partner brought training challenges “I may not speak your language well, but let’s start training.” “I may not know this software module, but let’s start training.”
  • Problems & Solutions: Partner Skills
    • Original partner got out of ENOVIA SmarTeam; services subcontracted to second partner “No we don’t sell it anymore, but we can run your project.”
    • Second partner brought inexperienced resources “What is SolidWorks, is it like CATIA?”
    • Second partner brought training challenges “I may not speak your language well, but let’s start training.” “I may not know this software module, but let’s start training.”
    • Solution: Engaged Razorleaf in early 2006
    • Advice: Select partners carefully
  • Problems & Solutions: Partner Experience
    • Followed user demands, against best practices “Sure, name your files however you like, its no big deal.” “So what if its so complicated no one knows how to search?”
    • Default settings from installation, unaware of impact “We didn’t know what we didn’t know.”
  • Problems & Solutions: Partner Experience
    • Followed user demands, against best practices “Sure, name your files however you like, its no big deal.” “So what if its so complicated no one knows how to search?”
    • Default settings from installation, unaware of impact “We didn’t know what we didn’t know.”
    • Solution 1: Changed SmarTeam configuration
    • Solution 2: Redeployed PLMDB
    • Advice: Select partners carefully
  • Problems & Solutions: Sponsorship
    • Reality check – sales is not consulting “The salesperson said we’d be up-and-running by now.”
    • Did we pick the wrong software? “We hire smart people, so it must be a software problem”
    • I support this initiative, really I do “Please, could you kinda, maybe try the software again?”
  • Problems & Solutions: Sponsorship
    • Reality check – sales is not consulting “The salesperson said we’d be up-and-running by now.”
    • Did we pick the wrong software? “We hire smart people, so it must be a software problem”
    • I support this initiative, really I do “Please, could you kinda, maybe try the software again?”
    • Solution: Spoke the truth, even when it hurt
    • Advice: Get deep management sponsorship
  • Problems & Solutions: Training
    • Power users must understand “why”, can’t self-train “Do it this way, because that’s what the manual says.” “Just show me the software, I’ll figure out what to do with it.”
    • The data matters (somewhat) “Our assemblies have 5,000 parts, not 5.”
    • Training is not optional “I’m busy with a project, I’ll catch up on using PDM later.”
  • Problems & Solutions: Training
    • Power users must understand “why”, can’t self-train “Do it this way, because that’s what the manual says.” “Just show me the software, I’ll figure out what to do with it.”
    • The data matters (somewhat) “Our assemblies have 5,000 parts, not 5.”
    • Training is not optional “I’m busy with a project, I’ll catch up on using PDM later.”
    • Solution: Retrained 30+ users
    • Advice 1: Require training, make it relevant
    • Advice 2: Have enough rollout support
  • Problems & Solutions: Data Load
    • No detailed specification, insufficient planning “Well, you didn’t ask for that. ” “I didn’t know they would want to search on that field.”
    • Poor reliability and performance Unpredictable crashes, unable to resume, long run times
    • Insufficient validation - consultant Missing records, duplicate records, records without revision
    • Insufficient validation - users “Yeah, I kinda looked at the data. It seems OK.”
  • Problems & Solutions: Data Load
    • No detailed specification, insufficient planning “Well, you didn’t ask for that. ” “I didn’t know they would want to search on that field.”
    • Poor reliability and performance Unpredictable crashes, unable to resume, long run times
    • Insufficient validation - consultant Missing records, duplicate records, records without revision
    • Insufficient validation - users “Yeah, I kinda looked at the data. It seems OK.”
    • Solution: Remediated data through SQL
    • Advice: Specify and validate data loads (in detail)
  • Status
    • Non-CAD users love the system
    • CAD user champions are leading the charge and converting the last remaining holdouts
    • Struggling with some technical issues in V5R19
    • Overall, users have adopted it - FINALLY
  • PLM Future at AS&E
    • Creating neutral files for design/supply chain
    • Managing transmittals for design/supply chain
    • End-to-end 3D managed content (SolidWorks and 3DVIA Composer both integrated)
    • Investigate full BOM management
    • More rich PDM-ERP integration (bi-directionality, BOM structures)
    • Investigate program management
  • Summary
    • There are always plenty of technical issues
    • AS&E’s biggest issues weren’t technical:
      • “ The data is junk, I can’t trust the system”
      • “ Training was nice, but that will never work for me”
      • “ You can’t make me use the system”
      • “ The system slows me down, I’m faster without it”
    • Culture change is the hardest thing about PDM
    • Jonathan Scott
        • www.Razorleaf.com
        • [email_address]
        • 330.676.0022 x7133
        • @JonathanPScott
    • Maureen Murphy
        • www.AS-E.com
        • [email_address]
        • 978.262.8874