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COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E
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COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E

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AS&E struggled initially with their ENOVIA SmarTeam deployment, but ultimately got the system up and running in production, winning over a number of skeptical users in the process. View this …

AS&E struggled initially with their ENOVIA SmarTeam deployment, but ultimately got the system up and running in production, winning over a number of skeptical users in the process. View this presentation to learn what made the difference for them.

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  • Transportation Security Administration Department of Homeland Security North American Treaty Organization US Domestic Nuclear Detection Office US Navy US Air Force US Marine Corps
  • There is something to be learned from how AS&E organizes their team. While there is cross-training within the group, there are specialists for CAD-related software, and for workflow and general document management. The CAD supervisor focuses on how the tools are being used to optimize efficiency.
  • Transcript

    • 1. ENOVIA SmarTeam Deployment at AS&E Maureen Murphy - AS&E Jonathan Scott - Razorleaf
    • 2. Agenda
      • Introductions
      • Message
      • History of PLM at AS&E
      • AS&E’s PLM objectives
      • Problems & Solutions
      • Future of PLM at AS&E
      • Summary
      • Q&A
    • 3. American Science & Engineering
      • 400 employees in Billerica, MA + worldwide
      • Founded in 1958
      • Specialty: Backscatter X-Ray Equipment
      • Fame: SmartCheck
      • Customers:
        • TSA
        • DHS
        • NATO
        • Confidential
        • US Customs
        • UK Customs
        • US DNDO
        • USN
        • USAF
        • USMC
    • 4. Backscatter Technology
    • 5. Backscatter Technology
    • 6. SmartCheck
    • 7. SmartCheck
    • 8. AS&E – Engineering Services Group
      • Maureen Murphy
        • Engineering Services Manager
        • Deep background in CM
      • Bill Abely
        • CAD Services Manager
        • Focused on methodology & practices for mechanical design
      • Raul Rosa
        • Principal Business Systems Analyst
        • CAD and CAD integration specialist, mechanical design focus
      • Laura Murphy
        • Business Systems Analyst
        • Combined IT/business perspective for non-engineering users
    • 9. Razorleaf
      • Consulting & Services Provider (not reseller)
      • ENOVIA SmarTeam Experts
      • North America
      • Jonathan Scott
        • Mechanical Engineer from Nuclear Industry
        • PLM Consultant for ~10 years
        • BOM / CM Expert
        • Williamsburg, VA
    • 10. Today’s Message
    • 11. Message
      • Never a shortage of technical issues
      • AS&E’s biggest issues weren’t technical
      • Culture change is hard
    • 12. PLM History at AS&E: pre-2004 CAD PDM ERP 1980’s - - Legacy 1990’s AutoCAD - Fourth Shift Late 1990’s Inventor + AutoCAD network Fourth Shift 1998 SolidWorks network Fourth Shift 2001 SolidWorks PDMWorks Fourth Shift 2004 SolidWorks SmarTeam Fourth Shift
    • 13. PLM History at AS&E: post-2004
      • Struggled to deploy ENOVIA SmarTeam (2004-2007)
      • ENOVIA SmarTeam in production (2007)
      • Replaced Fourth Shift with Oracle Apps (2007-2008)
      • Redeployed ENOVIA SmarTeam on PLMDB (2008)
      • Light SmarTeam – Oracle integration in place (2008)
      • Added Sequence for MES (2008)
      • Added 3DVIA Comp. for manufacturing content (2009)
    • 14. PLM Objectives
      • Engineering data management
      • Multi-disciplinary BOM management
      • Automated CM (configuration management)
      • Integration with ERP & MES
      • Regulatory compliance (ITAR / EAR)
      • Move to MBD (away from drawings)
      • Supply/design chain management
      • Program management
    • 15. Problems & Solutions
      • Partner Skills
      • Partner Experience
      • Sponsorship
      • Training
      • Data Load
      • Impact Poor User Adoption
    • 16. Problems & Solutions: Partner Skills
      • Original partner got out of ENOVIA SmarTeam; services subcontracted to second partner “No we don’t sell it anymore, but we can run your project.”
      • Second partner brought inexperienced resources “What is SolidWorks, is it like CATIA?”
      • Second partner brought training challenges “I may not speak your language well, but let’s start training.” “I may not know this software module, but let’s start training.”
    • 17. Problems & Solutions: Partner Skills
      • Original partner got out of ENOVIA SmarTeam; services subcontracted to second partner “No we don’t sell it anymore, but we can run your project.”
      • Second partner brought inexperienced resources “What is SolidWorks, is it like CATIA?”
      • Second partner brought training challenges “I may not speak your language well, but let’s start training.” “I may not know this software module, but let’s start training.”
      • Solution: Engaged Razorleaf in early 2006
      • Advice: Select partners carefully
    • 18. Problems & Solutions: Partner Experience
      • Followed user demands, against best practices “Sure, name your files however you like, its no big deal.” “So what if its so complicated no one knows how to search?”
      • Default settings from installation, unaware of impact “We didn’t know what we didn’t know.”
    • 19. Problems & Solutions: Partner Experience
      • Followed user demands, against best practices “Sure, name your files however you like, its no big deal.” “So what if its so complicated no one knows how to search?”
      • Default settings from installation, unaware of impact “We didn’t know what we didn’t know.”
      • Solution 1: Changed SmarTeam configuration
      • Solution 2: Redeployed PLMDB
      • Advice: Select partners carefully
    • 20. Problems & Solutions: Sponsorship
      • Reality check – sales is not consulting “The salesperson said we’d be up-and-running by now.”
      • Did we pick the wrong software? “We hire smart people, so it must be a software problem”
      • I support this initiative, really I do “Please, could you kinda, maybe try the software again?”
    • 21. Problems & Solutions: Sponsorship
      • Reality check – sales is not consulting “The salesperson said we’d be up-and-running by now.”
      • Did we pick the wrong software? “We hire smart people, so it must be a software problem”
      • I support this initiative, really I do “Please, could you kinda, maybe try the software again?”
      • Solution: Spoke the truth, even when it hurt
      • Advice: Get deep management sponsorship
    • 22. Problems & Solutions: Training
      • Power users must understand “why”, can’t self-train “Do it this way, because that’s what the manual says.” “Just show me the software, I’ll figure out what to do with it.”
      • The data matters (somewhat) “Our assemblies have 5,000 parts, not 5.”
      • Training is not optional “I’m busy with a project, I’ll catch up on using PDM later.”
    • 23. Problems & Solutions: Training
      • Power users must understand “why”, can’t self-train “Do it this way, because that’s what the manual says.” “Just show me the software, I’ll figure out what to do with it.”
      • The data matters (somewhat) “Our assemblies have 5,000 parts, not 5.”
      • Training is not optional “I’m busy with a project, I’ll catch up on using PDM later.”
      • Solution: Retrained 30+ users
      • Advice 1: Require training, make it relevant
      • Advice 2: Have enough rollout support
    • 24. Problems & Solutions: Data Load
      • No detailed specification, insufficient planning “Well, you didn’t ask for that. ” “I didn’t know they would want to search on that field.”
      • Poor reliability and performance Unpredictable crashes, unable to resume, long run times
      • Insufficient validation - consultant Missing records, duplicate records, records without revision
      • Insufficient validation - users “Yeah, I kinda looked at the data. It seems OK.”
    • 25. Problems & Solutions: Data Load
      • No detailed specification, insufficient planning “Well, you didn’t ask for that. ” “I didn’t know they would want to search on that field.”
      • Poor reliability and performance Unpredictable crashes, unable to resume, long run times
      • Insufficient validation - consultant Missing records, duplicate records, records without revision
      • Insufficient validation - users “Yeah, I kinda looked at the data. It seems OK.”
      • Solution: Remediated data through SQL
      • Advice: Specify and validate data loads (in detail)
    • 26. Status
      • Non-CAD users love the system
      • CAD user champions are leading the charge and converting the last remaining holdouts
      • Struggling with some technical issues in V5R19
      • Overall, users have adopted it - FINALLY
    • 27. PLM Future at AS&E
      • Creating neutral files for design/supply chain
      • Managing transmittals for design/supply chain
      • End-to-end 3D managed content (SolidWorks and 3DVIA Composer both integrated)
      • Investigate full BOM management
      • More rich PDM-ERP integration (bi-directionality, BOM structures)
      • Investigate program management
    • 28. Summary
      • There are always plenty of technical issues
      • AS&E’s biggest issues weren’t technical:
        • “ The data is junk, I can’t trust the system”
        • “ Training was nice, but that will never work for me”
        • “ You can’t make me use the system”
        • “ The system slows me down, I’m faster without it”
      • Culture change is the hardest thing about PDM
    • 29.
      • Jonathan Scott
          • www.Razorleaf.com
          • [email_address]
          • 330.676.0022 x7133
          • @JonathanPScott
      • Maureen Murphy
          • www.AS-E.com
          • [email_address]
          • 978.262.8874

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