COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E

ENOVIA SmarTeam Deployment at AS&E Maureen Murphy - AS&E Jonathan Scott - Razorleaf

Agenda
Introductions
Message
History of PLM at AS&E
AS&E’s PLM objectives
Problems & Solutions
Future of PLM at AS&E
Summary
Q&A

American Science & Engineering
400 employees in Billerica, MA + worldwide
Founded in 1958
Specialty: Backscatter X-Ray Equipment
Fame: SmartCheck
Customers:
TSA
DHS
NATO
Confidential
US Customs
UK Customs
US DNDO
USN
USAF
USMC

Backscatter Technology

SmartCheck

AS&E – Engineering Services Group
Maureen Murphy
Engineering Services Manager
Deep background in CM
Bill Abely
CAD Services Manager
Focused on methodology & practices for mechanical design
Raul Rosa
Principal Business Systems Analyst
CAD and CAD integration specialist, mechanical design focus
Laura Murphy
Business Systems Analyst
Combined IT/business perspective for non-engineering users

Razorleaf
Consulting & Services Provider (not reseller)
ENOVIA SmarTeam Experts
North America
Jonathan Scott
Mechanical Engineer from Nuclear Industry
PLM Consultant for ~10 years
BOM / CM Expert
Williamsburg, VA

Today’s Message

Message
Never a shortage of technical issues
AS&E’s biggest issues weren’t technical
Culture change is hard

PLM History at AS&E: pre-2004 CAD PDM ERP 1980’s - - Legacy 1990’s AutoCAD - Fourth Shift Late 1990’s Inventor + AutoCAD network Fourth Shift 1998 SolidWorks network Fourth Shift 2001 SolidWorks PDMWorks Fourth Shift 2004 SolidWorks SmarTeam Fourth Shift

PLM History at AS&E: post-2004
Struggled to deploy ENOVIA SmarTeam (2004-2007)
ENOVIA SmarTeam in production (2007)
Replaced Fourth Shift with Oracle Apps (2007-2008)
Redeployed ENOVIA SmarTeam on PLMDB (2008)
Light SmarTeam – Oracle integration in place (2008)
Added Sequence for MES (2008)
Added 3DVIA Comp. for manufacturing content (2009)

PLM Objectives
Engineering data management
Multi-disciplinary BOM management
Automated CM (configuration management)
Integration with ERP & MES
Regulatory compliance (ITAR / EAR)
Move to MBD (away from drawings)
Supply/design chain management
Program management

Problems & Solutions
Partner Skills
Partner Experience
Sponsorship
Training
Data Load
Impact Poor User Adoption

Problems & Solutions: Partner Skills
Original partner got out of ENOVIA SmarTeam; services subcontracted to second partner “No we don’t sell it anymore, but we can run your project.”
Second partner brought inexperienced resources “What is SolidWorks, is it like CATIA?”
Second partner brought training challenges “I may not speak your language well, but let’s start training.” “I may not know this software module, but let’s start training.”

Problems & Solutions: Partner Skills
Original partner got out of ENOVIA SmarTeam; services subcontracted to second partner “No we don’t sell it anymore, but we can run your project.”
Second partner brought inexperienced resources “What is SolidWorks, is it like CATIA?”
Second partner brought training challenges “I may not speak your language well, but let’s start training.” “I may not know this software module, but let’s start training.”
Solution: Engaged Razorleaf in early 2006
Advice: Select partners carefully

Problems & Solutions: Partner Experience
Followed user demands, against best practices “Sure, name your files however you like, its no big deal.” “So what if its so complicated no one knows how to search?”
Default settings from installation, unaware of impact “We didn’t know what we didn’t know.”

Problems & Solutions: Partner Experience
Followed user demands, against best practices “Sure, name your files however you like, its no big deal.” “So what if its so complicated no one knows how to search?”
Default settings from installation, unaware of impact “We didn’t know what we didn’t know.”
Solution 1: Changed SmarTeam configuration
Solution 2: Redeployed PLMDB
Advice: Select partners carefully

Problems & Solutions: Sponsorship
Reality check – sales is not consulting “The salesperson said we’d be up-and-running by now.”
Did we pick the wrong software? “We hire smart people, so it must be a software problem”
I support this initiative, really I do “Please, could you kinda, maybe try the software again?”

Problems & Solutions: Sponsorship
Reality check – sales is not consulting “The salesperson said we’d be up-and-running by now.”
Did we pick the wrong software? “We hire smart people, so it must be a software problem”
I support this initiative, really I do “Please, could you kinda, maybe try the software again?”
Solution: Spoke the truth, even when it hurt
Advice: Get deep management sponsorship

Problems & Solutions: Training
Power users must understand “why”, can’t self-train “Do it this way, because that’s what the manual says.” “Just show me the software, I’ll figure out what to do with it.”
The data matters (somewhat) “Our assemblies have 5,000 parts, not 5.”
Training is not optional “I’m busy with a project, I’ll catch up on using PDM later.”

Problems & Solutions: Training
Power users must understand “why”, can’t self-train “Do it this way, because that’s what the manual says.” “Just show me the software, I’ll figure out what to do with it.”
The data matters (somewhat) “Our assemblies have 5,000 parts, not 5.”
Training is not optional “I’m busy with a project, I’ll catch up on using PDM later.”
Solution: Retrained 30+ users
Advice 1: Require training, make it relevant
Advice 2: Have enough rollout support

Problems & Solutions: Data Load
No detailed specification, insufficient planning “Well, you didn’t ask for that. ” “I didn’t know they would want to search on that field.”
Poor reliability and performance Unpredictable crashes, unable to resume, long run times
Insufficient validation - consultant Missing records, duplicate records, records without revision
Insufficient validation - users “Yeah, I kinda looked at the data. It seems OK.”

Problems & Solutions: Data Load
No detailed specification, insufficient planning “Well, you didn’t ask for that. ” “I didn’t know they would want to search on that field.”
Poor reliability and performance Unpredictable crashes, unable to resume, long run times
Insufficient validation - consultant Missing records, duplicate records, records without revision
Insufficient validation - users “Yeah, I kinda looked at the data. It seems OK.”
Solution: Remediated data through SQL
Advice: Specify and validate data loads (in detail)

Status
Non-CAD users love the system
CAD user champions are leading the charge and converting the last remaining holdouts
Struggling with some technical issues in V5R19
Overall, users have adopted it - FINALLY

PLM Future at AS&E
Creating neutral files for design/supply chain
Managing transmittals for design/supply chain
End-to-end 3D managed content (SolidWorks and 3DVIA Composer both integrated)
Investigate full BOM management
More rich PDM-ERP integration (bi-directionality, BOM structures)
Investigate program management

Summary
There are always plenty of technical issues
AS&E’s biggest issues weren’t technical:
“ The data is junk, I can’t trust the system”
“ Training was nice, but that will never work for me”
“ You can’t make me use the system”
“ The system slows me down, I’m faster without it”
Culture change is the hardest thing about PDM

Jonathan Scott
www.Razorleaf.com
[email_address]
330.676.0022 x7133
@JonathanPScott
Maureen Murphy
www.AS-E.com
[email_address]
978.262.8874

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COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E

by Razorleaf Corporation on Apr 19, 2010

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COE2010 Razorleaf ENOVIA SmarTeam Deployment at AS&E — Presentation Transcript