Verbal     and  non-verbalcommunication
VERBAL COMMUNICATIONIt means communicating with words, writtenor spoken. Verbal communication consists ofspeaking, listeni...
CHARACTERSTICS OF EFFECTIVE    VERBAL COMMUNICATION Consider the objective Be sincere Use simple language, familiar wor...
MERITS   More personal and informal   Makes immediate impact   Provides opportunity for interaction and feedback   Hel...
DEMERITS   It can be quickly forgotten.    A word once uttered cannot be taken back   There is no legal evidence of ora...
BARRIERS TO EFFECTIVE VERBALCOMMUNICATION   STATUS- formal and informal status levels    affects effectiveness of face to...
NONVERBAL       COMMUNICATIONNonverbal communication includes allunwritten and unspoken messages, bothintentional and unin...
TYPES OF NON VERBAL COMMUNICATIONKinesics communication    Meta communication-Body language.          -through words, depi...
Forms of non verbal                     communication Facial              Body                  Eyeexpressio              ...
FEATURES :   Non verbal communication flows through all acts of    speaking or writing.   They are the wordless messages...
Importance of non-verbal communicationA person to have qualitycommunication skillsmust possess theknowledge of non-verbalc...
THANK YOUSubmitted By:-    Amit Kumar    DMS    PONDICHERRYUNIVERSITY
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Verbal 101006003040-phpapp01

  1. 1. Verbal and non-verbalcommunication
  2. 2. VERBAL COMMUNICATIONIt means communicating with words, writtenor spoken. Verbal communication consists ofspeaking, listening, writing and reading
  3. 3. CHARACTERSTICS OF EFFECTIVE VERBAL COMMUNICATION Consider the objective Be sincere Use simple language, familiar words Be brief and precise assume nothing Use polite words and tone Say something interesting and pleasing
  4. 4. MERITS More personal and informal Makes immediate impact Provides opportunity for interaction and feedback Help us correct ourselves (our messages according to the feedback and non-verbal cues from the listener) It is fastest and less expensive
  5. 5. DEMERITS It can be quickly forgotten. A word once uttered cannot be taken back There is no legal evidence of oral communication Impact may be short lived Very difficult to be conscious of our body language
  6. 6. BARRIERS TO EFFECTIVE VERBALCOMMUNICATION STATUS- formal and informal status levels affects effectiveness of face to face communication COMPLEXES- lack of confidence or sense of superiority. ABSTRACTING- it is partial and selective listening, leading to loss of information LANGUAGE BARRIER- listener should be familiar with the language used by the speaker.
  7. 7. NONVERBAL COMMUNICATIONNonverbal communication includes allunwritten and unspoken messages, bothintentional and unintentional.
  8. 8. TYPES OF NON VERBAL COMMUNICATIONKinesics communication Meta communication-Body language. -through words, depicting alternate meaning.-includes behavior. -shows latent meaning.
  9. 9. Forms of non verbal communication Facial Body Eyeexpressio Gestures voice Touch movement contact n
  10. 10. FEATURES : Non verbal communication flows through all acts of speaking or writing. They are the wordless messages . Is a creative activity , which comes through stimuli produced by the mind.
  11. 11. Importance of non-verbal communicationA person to have qualitycommunication skillsmust possess theknowledge of non-verbalcommunication.As compared to words andvocal variety non-verbalcommunication matters alot.
  12. 12. THANK YOUSubmitted By:- Amit Kumar DMS PONDICHERRYUNIVERSITY
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