Convergence was acquired by Infinite Computer Solutions in 2010 and provides messaging and mobility services. It processes over 1 trillion messages annually across 200+ employees with offices in the US, Germany, Singapore, and India. The document provides information on Convergence's enterprise messaging service, adherence tools using SMS/MMS, and secure instant messaging for patients.
Use cases for secure Sms chat - im - mms in support of patient adherence
1. Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc.
Convergence
ORIGIN
BUSINESS
KEY BENCHMARKS
KEY PRODUCTS
EMPLOYEES
EXPERIENCE
OFFICE LOCATIONS
FINANCIAL
Acquired from Motorola in 2010
Messaging, Mobility Services and Technology Provider
Processes 1 Trillion messages annually, global delivery to 230 countries and territories
Enterprise Messaging Service, NetSfere , Rich Communication, Personal Messaging Cloud
200 + Employees Globally
2000+ years of combined experience in mobile & messaging technology
USA, Germany, Singapore, India
Wholly owned subsidiary of Infinite Computer Solutions (BSE: 533154, NSE: INFINITE)
2. Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc.
Enterprise Messaging Service
Cloud Hosted Architecture
Inter-mate
Data Link
Operator
Mobile
Networks
Secure VPN
(Optional)
Load
Balancer EMS
Mate 1
EMS
Mate 2
Redundant Cloud Architecture
Architecture allows the service to seamlessly handle message deliveries during
scheduled or unscheduled maintenance of a mate server
Enterprise Business Units
HTTPS
Username1/PW1
Load
Balancer
Business
Transactions
Customer
Communications
IT Applications
Network
Operators
3. Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc.
Adherence Tools
Most common tools used in independent adherence studies:
“In general, the studies found mAdherence tools and platforms to be usable, feasible, acceptable, and appreciated among users.”
From the Journal of Medical Internet Research Published on 24.02.15 in Vol 17, No 2 (2015)
4. Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc.
SMS/MMS and Patient Adherence
Ubiquitous: 90% of the world sends and receives SMS
Inexpensive: Priced per message and typically free to recipient
Automated: Easily integrated into existing health systems
Personalized: Content and frequency can be tailored to individual needs
Interactive: 2-Way SMS supports responses, polling and analysis
Lo-Tech: SMS and MMS do not require a smart phone to read and respond
SMS and MMS messaging provide a unique means of reaching and interacting with patients
In total, more than 75 billion texts are sent each month in the United States
and 95 percent are opened and read by within 5 minutes of receipt.*
*Nielsen
5. Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc.
SMS/MMS and Patient Adherence
Send a daily reminder via SMS to a patient recently prescribed new medication
Send scheduled messages throughout the day to help patients manage complex
therapeutic regimens
Send an MMS message containing a video detailing the proper method of taking a
specific medication
Receive patient-initiated messages as daily “Y/N” status on adherence to a unique
SMS number as part of overall health program
Remind and notify patients of script refills, authorizations and wellness events
SMS and MMS Adherence Use Cases:
6. Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc.
Secure IM and Patient Adherence
Create a conversation between pharmacist and patient for ongoing discussion on
patient status
Generate “one-off” chat sessions with an on-call pharmacist to answer questions on
a medical program
Transmit daily details, as text or image, from patient to provider on patient status
(e.g. photo of daily blood glucose level)
Transfer images of patient condition, in response to reaction or decline
Transmit other collateral such as articles, links, brochures and prescription
information to educate patient
Secure Instant (Chat) Messaging Adherence Use Cases:
7. Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc.
Patient Enrollment
Opt-In at Store: Patient provides consent at POS
Opt-In via Portal / App: Patient manages enrollment via self-serve profile
Opt-In via SMS: Patient enrolls by sending keyword to static short code
Opt-In verification (Double Opt-In) available
Opt-In
Opt-Out
All of the above may be used to manage opt-out
Different keywords can be used to manage enrollment for different programs
Compliance templates stored and sent automatically in response to opt-out
Opt-Outs managed by EMS or pushed to customer infrastructure
8. Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc.
ChatNet vs. NetSfere
• Standalone Instant Messaging / File Sharing application
requiring no development or integration with other
applications
• Simple design and administration for quick deployment
and adoption
• Intended for Enterprises looking for a highly secure
messaging service for users and groups
• Provides off-the-shelf interfaces and device sync for
web, IOS and Android
• Enterprise service includes proprietary device-to-device
encryption
• Built for Integration and customization into
desktop, web and mobile applications
• Provides API, SDK and necessary building blocks
for integrator to use as they see fit within their
applications.
• Customizable to any user interface style, theme,
workflow etc.
• Supports custom business logic and integrates with
proprietary solutions.
• Requires effort to integrate the API/SDK with
customer application before they can use it
ChatNet NetSfere
9. Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc.
ChatNET Enterprise Messaging API
• Chat enable existing or new
applications
• Create a unified
mobile/web/desktop application
with integrated chat experience
• Provides building blocks for the
application developers to use and
create/customize his application
and enable messaging.
Customer
Application
ChatNet
API
ChatNet
Server
ChatNet Developer
Portal/Admin Console