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Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc.
Convergence
ORIGIN
BUSINESS
KEY BENCHMARKS
KEY PRODUCTS
EMPLOYEES
EXPERIENCE
OFFICE LOCATIONS
FINANCIAL
Acquired from Motorola in 2010
Messaging, Mobility Services and Technology Provider
Processes 1 Trillion messages annually, global delivery to 230 countries and territories
Enterprise Messaging Service, NetSfere , Rich Communication, Personal Messaging Cloud
200 + Employees Globally
2000+ years of combined experience in mobile & messaging technology
USA, Germany, Singapore, India
Wholly owned subsidiary of Infinite Computer Solutions (BSE: 533154, NSE: INFINITE)
Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc.
Enterprise Messaging Service
Cloud Hosted Architecture
Inter-mate
Data Link
Operator
Mobile
Networks
Secure VPN
(Optional)
Load
Balancer EMS
Mate 1
EMS
Mate 2
Redundant Cloud Architecture
Architecture allows the service to seamlessly handle message deliveries during
scheduled or unscheduled maintenance of a mate server
Enterprise Business Units
HTTPS
Username1/PW1
Load
Balancer
Business
Transactions
Customer
Communications
IT Applications
Network
Operators
Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc.
Adherence Tools
Most common tools used in independent adherence studies:
“In general, the studies found mAdherence tools and platforms to be usable, feasible, acceptable, and appreciated among users.”
From the Journal of Medical Internet Research Published on 24.02.15 in Vol 17, No 2 (2015)
Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc.
SMS/MMS and Patient Adherence
 Ubiquitous: 90% of the world sends and receives SMS
 Inexpensive: Priced per message and typically free to recipient
 Automated: Easily integrated into existing health systems
 Personalized: Content and frequency can be tailored to individual needs
 Interactive: 2-Way SMS supports responses, polling and analysis
 Lo-Tech: SMS and MMS do not require a smart phone to read and respond
SMS and MMS messaging provide a unique means of reaching and interacting with patients
In total, more than 75 billion texts are sent each month in the United States
and 95 percent are opened and read by within 5 minutes of receipt.*
*Nielsen
Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc.
SMS/MMS and Patient Adherence
 Send a daily reminder via SMS to a patient recently prescribed new medication
 Send scheduled messages throughout the day to help patients manage complex
therapeutic regimens
 Send an MMS message containing a video detailing the proper method of taking a
specific medication
 Receive patient-initiated messages as daily “Y/N” status on adherence to a unique
SMS number as part of overall health program
 Remind and notify patients of script refills, authorizations and wellness events
SMS and MMS Adherence Use Cases:
Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc.
Secure IM and Patient Adherence
 Create a conversation between pharmacist and patient for ongoing discussion on
patient status
 Generate “one-off” chat sessions with an on-call pharmacist to answer questions on
a medical program
 Transmit daily details, as text or image, from patient to provider on patient status
(e.g. photo of daily blood glucose level)
 Transfer images of patient condition, in response to reaction or decline
 Transmit other collateral such as articles, links, brochures and prescription
information to educate patient
Secure Instant (Chat) Messaging Adherence Use Cases:
Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc.
Patient Enrollment
 Opt-In at Store: Patient provides consent at POS
 Opt-In via Portal / App: Patient manages enrollment via self-serve profile
 Opt-In via SMS: Patient enrolls by sending keyword to static short code
 Opt-In verification (Double Opt-In) available
Opt-In
Opt-Out
 All of the above may be used to manage opt-out
 Different keywords can be used to manage enrollment for different programs
 Compliance templates stored and sent automatically in response to opt-out
 Opt-Outs managed by EMS or pushed to customer infrastructure
Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc.
ChatNet vs. NetSfere
• Standalone Instant Messaging / File Sharing application
requiring no development or integration with other
applications
• Simple design and administration for quick deployment
and adoption
• Intended for Enterprises looking for a highly secure
messaging service for users and groups
• Provides off-the-shelf interfaces and device sync for
web, IOS and Android
• Enterprise service includes proprietary device-to-device
encryption
• Built for Integration and customization into
desktop, web and mobile applications
• Provides API, SDK and necessary building blocks
for integrator to use as they see fit within their
applications.
• Customizable to any user interface style, theme,
workflow etc.
• Supports custom business logic and integrates with
proprietary solutions.
• Requires effort to integrate the API/SDK with
customer application before they can use it
ChatNet NetSfere
Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc.
ChatNET Enterprise Messaging API
• Chat enable existing or new
applications
• Create a unified
mobile/web/desktop application
with integrated chat experience
• Provides building blocks for the
application developers to use and
create/customize his application
and enable messaging.
Customer
Application
ChatNet
API
ChatNet
Server
ChatNet Developer
Portal/Admin Console

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Use cases for secure Sms chat - im - mms in support of patient adherence

  • 1. Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc. Convergence ORIGIN BUSINESS KEY BENCHMARKS KEY PRODUCTS EMPLOYEES EXPERIENCE OFFICE LOCATIONS FINANCIAL Acquired from Motorola in 2010 Messaging, Mobility Services and Technology Provider Processes 1 Trillion messages annually, global delivery to 230 countries and territories Enterprise Messaging Service, NetSfere , Rich Communication, Personal Messaging Cloud 200 + Employees Globally 2000+ years of combined experience in mobile & messaging technology USA, Germany, Singapore, India Wholly owned subsidiary of Infinite Computer Solutions (BSE: 533154, NSE: INFINITE)
  • 2. Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc. Enterprise Messaging Service Cloud Hosted Architecture Inter-mate Data Link Operator Mobile Networks Secure VPN (Optional) Load Balancer EMS Mate 1 EMS Mate 2 Redundant Cloud Architecture Architecture allows the service to seamlessly handle message deliveries during scheduled or unscheduled maintenance of a mate server Enterprise Business Units HTTPS Username1/PW1 Load Balancer Business Transactions Customer Communications IT Applications Network Operators
  • 3. Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc. Adherence Tools Most common tools used in independent adherence studies: “In general, the studies found mAdherence tools and platforms to be usable, feasible, acceptable, and appreciated among users.” From the Journal of Medical Internet Research Published on 24.02.15 in Vol 17, No 2 (2015)
  • 4. Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc. SMS/MMS and Patient Adherence  Ubiquitous: 90% of the world sends and receives SMS  Inexpensive: Priced per message and typically free to recipient  Automated: Easily integrated into existing health systems  Personalized: Content and frequency can be tailored to individual needs  Interactive: 2-Way SMS supports responses, polling and analysis  Lo-Tech: SMS and MMS do not require a smart phone to read and respond SMS and MMS messaging provide a unique means of reaching and interacting with patients In total, more than 75 billion texts are sent each month in the United States and 95 percent are opened and read by within 5 minutes of receipt.* *Nielsen
  • 5. Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc. SMS/MMS and Patient Adherence  Send a daily reminder via SMS to a patient recently prescribed new medication  Send scheduled messages throughout the day to help patients manage complex therapeutic regimens  Send an MMS message containing a video detailing the proper method of taking a specific medication  Receive patient-initiated messages as daily “Y/N” status on adherence to a unique SMS number as part of overall health program  Remind and notify patients of script refills, authorizations and wellness events SMS and MMS Adherence Use Cases:
  • 6. Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc. Secure IM and Patient Adherence  Create a conversation between pharmacist and patient for ongoing discussion on patient status  Generate “one-off” chat sessions with an on-call pharmacist to answer questions on a medical program  Transmit daily details, as text or image, from patient to provider on patient status (e.g. photo of daily blood glucose level)  Transfer images of patient condition, in response to reaction or decline  Transmit other collateral such as articles, links, brochures and prescription information to educate patient Secure Instant (Chat) Messaging Adherence Use Cases:
  • 7. Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc. Patient Enrollment  Opt-In at Store: Patient provides consent at POS  Opt-In via Portal / App: Patient manages enrollment via self-serve profile  Opt-In via SMS: Patient enrolls by sending keyword to static short code  Opt-In verification (Double Opt-In) available Opt-In Opt-Out  All of the above may be used to manage opt-out  Different keywords can be used to manage enrollment for different programs  Compliance templates stored and sent automatically in response to opt-out  Opt-Outs managed by EMS or pushed to customer infrastructure
  • 8. Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc. ChatNet vs. NetSfere • Standalone Instant Messaging / File Sharing application requiring no development or integration with other applications • Simple design and administration for quick deployment and adoption • Intended for Enterprises looking for a highly secure messaging service for users and groups • Provides off-the-shelf interfaces and device sync for web, IOS and Android • Enterprise service includes proprietary device-to-device encryption • Built for Integration and customization into desktop, web and mobile applications • Provides API, SDK and necessary building blocks for integrator to use as they see fit within their applications. • Customizable to any user interface style, theme, workflow etc. • Supports custom business logic and integrates with proprietary solutions. • Requires effort to integrate the API/SDK with customer application before they can use it ChatNet NetSfere
  • 9. Copyright, Proprietary and Confidential – Infinite Convergence Solutions Inc. ChatNET Enterprise Messaging API • Chat enable existing or new applications • Create a unified mobile/web/desktop application with integrated chat experience • Provides building blocks for the application developers to use and create/customize his application and enable messaging. Customer Application ChatNet API ChatNet Server ChatNet Developer Portal/Admin Console