Uses of technology in business communication

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This is the very competitive era of borderless business, where technology brings the easiness. Today’s business is totally dependent on communication; here technology plays a very vital role also. These very necessarily suggest us to be efficient in technology to compete in global business. With an increasing number of organizations exploiting information technology in innovative ways, many companies have been adding a Chief Technology Officer (CTO) to their executive leadership teams. Technologies are now using for both internal and external communication of firms. Technologies are using in both written and oral communication. Different technological tools are being used in today’s business communication. More and more tools are being introduced every day. In this presentation I’ve just tried to analyze about the existing technological tools, theirs impact on business communication, advantages and disadvantages of different tools and their continuous improvement and also about upcoming technologies, which may play more important roles on business communication.

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Uses of technology in business communication

  1. 1. Welcome to the presentation on Uses of Technology inBusiness Communication
  2. 2. Presented for: Dr. Khondoker Bazlul Hoque ProfessorDepartment of International Business University of Dhaka
  3. 3. Presented by: MD. Mushfiqur Rahman Roll: 05 BBA 2nd BatchDepartment of International Business University of Dhaka
  4. 4. Technology & Business Communication As companies try to compete in the global economy, they are always looking for better ways to communicate and this is technology which provides business with faster, more efficient equipment for every aspect of communication. There are a large variety of technological tools for communicating, some gives us advantages on oral communication and some of these gives us advantages while communicating in written form.
  5. 5. Different technological tools used in Business Communication.
  6. 6. Computer Different types of task relating to communication can be performed by this device like :• Word processing.• Creating printing documents.• Desktop publishing.• Planning documents.• Researching audience and contents.• Statistical analysis.• Creating power-point presentations.• E-mailing and distributing documents.
  7. 7. Printer• A printer is a peripheral which produces a text and/or graphics of documents stored in electronic form, usually on physical print media such as paper or transparencies.
  8. 8. Fax machine• A fax (short for facsimile) is a document sent over a telephone line.• It is playing very important role in business communication for a very long period.
  9. 9. Internet• The Internet is a global system of interconnected computer network that use the standard Internet protocol suit(TCP/IP) to serve billions of users worldwide.• Today’s communication is so much dependent on internet. In business communication it plays more important role. This technology facilitates other medias like – E-mailing Instant Messeging Tele conferencing Video conferencing
  10. 10. Multimedia• Multimedia is media and content that uses a combination of different content forms .• Multimedia is usually recorded and played, displayed or accessed by information content processing devices, such as computerized and electronic devices.
  11. 11. E-mail• Electronic mail, commonly called email or e-mail, is a method of exchanging digital messages from an author to one or more recipients.• Content, Tone, and Correctness• Consider composing offline• Be concise• Shouldn’t send anything one wouldn’t want published• Shouldn’t use e-mail to avoid contact• Resist humor and tongue-in-cheek comments
  12. 12. E-mail• Reading and Replying to E-Mail• Scan all messages before replying to any• Print only when necessary• Acknowledge receipt• Don’t automatically return the sender’s message• Revise the subject line if the topic changes• Provide a clear, complete first sentence• Never respond when you’re angry• Check response before hitting “Send”• Assume that all emails are monitored
  13. 13. Instant Messenger• Instant messaging (IM) is a collection of technologies used for real-time text- based communication between two or more participants over the Internet, or other types of networks.• Instant messaging is used widely as informal communication tool.
  14. 14. Intranet• An intranet is a private computer network that uses Internet Protocol technology to securely share any part of an organizations information or network operating system within that organization.
  15. 15. Telephone• The telephone, often colloquially referred to as a phone, is a telecommunications device that transmits and receives sound, most commonly the human voice.• For oral communication this is the most common technological equipment.
  16. 16. Voice-Mail• Voicemail (also known as voice-mail, VMS, or message bank) is a centralized system of stored telephone messages that can be retrieved later. The term is also used more broadly to denote any system of conveying a stored telecommunications voice message, including using an answering machine. Most cell phones have voicemail as a basic feature, and many land line phones and corporate PBXs have their own voicemail options.
  17. 17. Tele conferencing• A teleconference or teleseminar is the live exchange and mass articulation of information among several persons and machines remote from one another but linked by a telecommunicTeleconferencing Equipment• Computer with online connection• Camera hooked up to computer• Software – CU-SeeMe – NetMeeting – Skype – Yahoo Messenger
  18. 18. Tele conferencingPopular Tele conferencing Software Skype
  19. 19. Tools for written communication:• Computer• Word processor• Printer• Fax Machines• E-mail• Instant Messenger
  20. 20. Tools for oral communication:• Internet• Multimedia• Instant Messenger• Intranet• Telephone• Mobile phone• Voice mail• Voice conferencing• Video conferencing
  21. 21. Major findings :• Uses of technology are very costly.• Many states haven’t enough technological infrastructures yet.• It’s difficult for old people to adjust with technology.• Technological changes are too rapid to adjust with.• Slow internet speed in various countries is a big obstacle.• Various regions of world are totally unaware about technological improvement.
  22. 22. Recommendations :• Governments should take initiative to make technology cheaper for its citizens.• Building up technological infrastructure.• Organizing different training programs.• Make people aware about technology and encouraging them to using technology for communicating.• Should be informed and prepared to adjust with newer technology every day.
  23. 23. Thank youeveryone.

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