20080409 Bkmf Km2.0

Slide 1: KM and Web 2.0 – A User’s Perspective Boston KM Forum: KM 2.0 – Real or Hype? Ray Sims, 9 April 2008 Sims Learning Connections 1

Slide 2: Ray's 2.0 Resume (early adopter, or not?)  Novell internal blog  Podcast fanatic  RSS fanatic  Novell internal wiki  Linux desktop  blog.simslearningconnections 2004 2005 2006 2007 2008 (≈250 Contacts) (≈3700 Bookmarks) (≈400 Tweets) (≈30 at any time) Ray Sims, 9 April 2008 Sims Learning Connections 2

Slide 3: Topics  Web 2.0  Knowledge Management  Three scenarios for bringing the two together  Closing thoughts Ray Sims, 9 April 2008 Sims Learning Connections

Slide 4: What “2.0” means to me... Ray Sims, 9 April 2008 Sims Learning Connections 4

Slide 5: Ray Sims, 9 April 2008 Sims Learning Connections 5

Slide 6: Traditional New World Control Uncontrolled Management Leadership Planned & Managed to Plan Organic, Emergent Individual Employee Networks of Employees and Beyond Company Ecosystem Proprietary Open Source Inward-facing Outward-facing Cost Savings Revenue Growth Compliance Innovation Left Brain Right Brain Structured Information Unstructured Information Records Management Email, Instant Messaging, Twitter, Blogs, Wikis Capture Share Stocks Flows¹ Information Processing Model of KM Sense-making Model of KM² Taxonomy Folksonomy Web Content Management, Traditional Intranets Wiki Company Blessed Content User Generated Content Navigation Search Folders Tagging Classroom Training Informal Learning Conferences Unconferences Learning Management System (LMS) Personal Learning Environment (PLE) ¹ Jay Cross ² Wickramasinghe and Mills (2001) via Creating Knowledge Based Organizations, Gupta and Sharma (2003), p.35. An earlier use of the yin-yang metaphor. Ray Sims, 9 April 2008 Sims Learning Connections 6

Slide 7: What KM means to me... Ray Sims, 9 April 2008 Sims Learning Connections 7

Slide 8: Ray Sims, 9 April 2008 Sims Learning Connections 8

Slide 9: Three Definitional Questions (of the many we could ask) 1) What scale? 2) What domain? 3) What metaphor? Ray Sims, 9 April 2008 Sims Learning Connections 9

Slide 10: Scale Ray Sims, 9 April 2008 Sims Learning Connections 10

Slide 11: Individual  Personal Knowledge Management (PKM), and Personal Learning Environments (PLE) Ray Sims, 9 April 2008 Sims Learning Connections 11

Slide 12: Team  Team / Project / Community knowledge management and learning Ray Sims, 9 April 2008 Sims Learning Connections 12

Slide 13: Organization  Organizational Knowledge Management and Learning Ray Sims, 9 April 2008 Sims Learning Connections 13

Slide 14: Domain Ray Sims, 9 April 2008 Sims Learning Connections 14

Slide 15: Where Does KM Start or Stop? Ray Sims, 9 April 2008 Sims Learning Connections 15

Slide 16: KM Activities KM Outcomes  Knowledge Distribution (26)  Improved Execution (28)  Knowledge Creation (21)  Value from Knowledge Assets (12)  Learning (14)  Knowledge Codification (11)  Knowledge Classification (9)  Knowledge Retention (3)  Collaboration (7)  Continuous Improvement (2)  Knowledge Harvesting (6)  Cultural Change (2)  Knowledge Discovery (2)  Improved Knowledge Processing (1)  Improved Resource Assignment (1) Source: Stephen Bounds' analysis of Sims' 53 KM Definitions compilation. 25 March 2008 post to ActKM discussion list. The numbers with ( ) indicate the number of definitions which include this concept. Ray Sims, 9 April 2008 Sims Learning Connections 16

Slide 17: Firestone and McElroy  One domain possibility is within an outlier in the compiled definitions...  ...where KM is made distinct from Knowledge Processing Ray Sims, 9 April 2008 Sims Learning Connections 17

Slide 18: Source: Joseph M. Firestone in “On Doing Knowledge Management,” Knowledge Management Research & Practice (2008) 6, p.17. Adapted from Firestone and McElroy, 2007. Ray Sims, 9 April 2008 Sims Learning Connections 18

Slide 19: Metaphors Ray Sims, 9 April 2008 Sims Learning Connections 19

Slide 20: Stocks  Codifying, capturing, harvesting, storing Static Ray Sims, 9 April 2008 Sims Learning Connections 20

Slide 21: Flows  Conversations, fragments, connections Fluid and Dynamic Ray Sims, 9 April 2008 Sims Learning Connections 21

Slide 22: Why Flows?  Speed of change versus speed of codifying  Continuous versus something that happens at the end of the project  Small pieces loosely joined, context preserving  Broader participation, with more connections  Weak signals perception  Results: innovation and better decision-making Ray Sims, 9 April 2008 Sims Learning Connections 22

Slide 23: Why Flows?  “If you ask someone, or a body for specific knowledge in the context of a real need it will never be refused. If you ask them to give you your knowledge on the basis that you may need it in the future, then you will never receive it.” (David Snowden) Ray Sims, 9 April 2008 Sims Learning Connections 23

Slide 24: Taking This a Step Further...  “Knowledge as water was favoured most as metaphor to diagnose the situation, while knowledge as love was favoured for developing solutions.” (Daniel Andriessen, 2007) Ray Sims, 9 April 2008 Sims Learning Connections 24

Slide 25: Knowledge as Love Statements (sample from Andriessen's paper) Problems Solutions  Knowledge exchange should be  Allowed to choose our own partner reward in itself  Allow variety in people’s passions  We lack quality time and aspirations  There are a lot of attractive but  Give people time and space to lonely singles share knowledge  We talk about wedding certificate  Don't try to manage and systemize but not about our relationship knowledge  We lack an atmosphere of trust  Allow polygamy: exchange knowledge with more people  Our marriage sometime falls into a rut Ray Sims, 9 April 2008 Sims Learning Connections 25

Slide 26: Leaping to Some Early Conclusions... (via three scenarios) Ray Sims, 9 April 2008 Sims Learning Connections 26

Slide 27: The (non)Obvious Fit  Web 2.0 is ideally situated to support Personal Knowledge Management / Personal Learning Environment (PKM / PLE) Ray Sims, 9 April 2008 Sims Learning Connections 27

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Slide 29: PKM / PLE: Individual Benefits  Increase knowledge within chosen field  Maintain long-term employability  Build external network  Bridge generational barriers  Increase competency for thriving in information abundance  Opportunity to become an enterprise 2.0 evangelist Ray Sims, 9 April 2008 Sims Learning Connections 29

Slide 30: Personal Example (another Network Effect and Twitter moment) Ray Sims, 9 April 2008 Sims Learning Connections 30

Slide 31: PKM / PLE: Company Benefits  Smarter employees  Reduced Training & Development expense  Access to external networks  Bridge generational barriers  Create an enterprise 2.0 on-ramp Ray Sims, 9 April 2008 Sims Learning Connections 31

Slide 32: PKM / PLE: Company Prescription  Provide PKM / PLE education  Including provisioning a starter toolkit?  Minimize firewall barriers to social networks / media  Encourage employee blogs  Sun Microsystems example  Build culture of trust Ray Sims, 9 April 2008 Sims Learning Connections 32

Slide 33: BT Case Study  “While some companies begin the impossible task of shutting out social media tools, at BT we have just completed a...project to make sure all our employees can access social media sites. Why? Because we see social media tools as a huge opportunity to transform the way our employees interact with each other, with ‘the company’, and with our customers, partners and suppliers.” (Richard Dennison) Ray Sims, 9 April 2008 Sims Learning Connections 33

Slide 34: Required 2.0 Competencies  Increased intellectual property sensitivity  Multi-tasking?  Not really. Rather, increased attention discipline  Skimming / scanning  Being OK with sharing “half-baked” + editing the boss  Efficient network creation and vetting  Knowing what and whom to pay attention to  Software application mechanics Ray Sims, 9 April 2008 Sims Learning Connections 34

Slide 35: Back to the Future? Source: Dave Pollard, How to Save the World, KM 0.0 - Simply Enabling Trusted Context-Rich Conversations Among Communities That Care, 6 December 2007 Ray Sims, 9 April 2008 Sims Learning Connections 35

Slide 36: The Easy Entry (scenario #2)  Enterprise (KM) 2.0 is easily adopted & instantly valuable for small to medium sized teams and projects Ray Sims, 9 April 2008 Sims Learning Connections 36

Slide 37: Team/Project-level Killer Practice  Wiki as default text and management tool  Not documents, not SharePoint  Project blogging  Convey project news and decisions  Replaces status reports  etc.  Ban project related email  Period. Ray Sims, 9 April 2008 Sims Learning Connections 37

Slide 38: Team/Project-level Wiki Use Cases (a few examples)  Design and product documentation  Decision log  Event planning  Project related good practice  Project related FAQ  Links to outside resources and references Ray Sims, 9 April 2008 Sims Learning Connections 38

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Slide 40: The Longer Journey (scenario #3)  Enterprise adoption, although more challenging; is already happening and shows promise Ray Sims, 9 April 2008 Sims Learning Connections 40

Slide 41: The Four Greatest Opportunities (looking through a KM lens)  Increased social capital  Increased innovation  Improved decision making  Improved efficiency  Which also leads to increased adoption and contribution  A virtuous circle, after initial disruption Ray Sims, 9 April 2008 Sims Learning Connections 41

Slide 42: Why More Efficient?  Increased transparency (openness)  Network effect  Raw speed, e.g. wiki edits versus documents  Less overhead  Opportunity to reduce email Ray Sims, 9 April 2008 Sims Learning Connections 42

Slide 43: Source: Chris Rasmussen at US National Geospatial Intelligence Agency (via http://www.wikinomics.com/blog/index.php/2008/03/26/wiki-collaboration-leads-to-happiness/) Ray Sims, 9 April 2008 Sims Learning Connections 43

Slide 44: Lightweight and Open Source: Matt Moore, Engineers without Fear blog (30 March 2008) See http://www.slideshare.net/engineerswithoutfears/peak-email for fuller details Ray Sims, 9 April 2008 Sims Learning Connections 44

Slide 45: Reducing email  Move to “pull” versus “push”  I subscribe to, or view, what I need versus getting pushed what others think I might need  Move to true collaboration on a work product versus “talking about”  Increased focus  More open  More easily tagged and searched Ray Sims, 9 April 2008 Sims Learning Connections 45

Slide 46: Concerns and Challenges  Leaking intellectual property  Counter to compliance  Loss of control  Employee time waster  Doesn't fit with the company culture  Technology immaturity and proliferation  Additional information silos and digital landfills Ray Sims, 9 April 2008 Sims Learning Connections 46

Slide 47: Beginning The Enterprise Journey  On Technology, decide if the utility metaphor is viable  If it has support, then go for  Consider possibilities in an “intranet 2.0” approach  But also consider leading with core work processes  Find and nurture the early adopters and innovators  Don't force them to go underground  Still start with an individual, team or company function strategy versus the entire enterprise  Laying the foundation for the enterprise Ray Sims, 9 April 2008 Sims Learning Connections 47

Slide 48: Integration and Coordination Key (for fullest value)  Technology  Enterprise search  Single sign-on  Where practical, common branding & user experience  Process / Workflow  E.G., wiki for collaborative authoring that then feeds published static site or document for compliance  Even if not company-wide platform, still maximally coordinate with others on enterprise 2.0 path Ray Sims, 9 April 2008 Sims Learning Connections 48

Slide 49: Critical Success Factors (the usual suspects + 1)  A champion or champions  Comprehensive training and assimilation plan  Comfort with user-driven innovation & emergence Ray Sims, 9 April 2008 Sims Learning Connections 49

Slide 50: Closing Thoughts  More than hype  Networks and flows make a web 2.0 enabled KM look attractive  Just do it!  Start somewhere, at least with yourself  Engage in the knowledge management debate Ray Sims, 9 April 2008 Sims Learning Connections 50

Slide 51: Photo Credits  2.0 meme mindmap: Janelle Siegrist  Heart: Sundeip Arora (makeup), José Luis Molina (network), Ann-Kathrin Rehse (rose bud), Steven  Route 66: Keith Syvinski (glass house), Samuel Herrman (car),  Leap: Penelope Berger Reed (at computer)  Bored child: Christie Merrill  Scale pins: Sanja Gjenero  Stocks versus flows: Sanja Gjenero (books), Weatherstock (waterfall) – both via stock.xchng Ray Sims, 9 April 2008 Sims Learning Connections 51