20080409 Bkmf Km2.0

KM and Web 2.0 –
A User’s Perspective
Boston KM Forum:
KM 2.0 – Real or Hype?

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Topics
Web 2.0
Knowledge Management
Three scenarios for bringing the two together
Closing thoughts

What “2.0” means to me...

What KM means to me...

Three Definitional Questions (of the many we could ask)‏
1) What scale?
2) What domain?
3) What metaphor?

Individual
Personal Knowledge Management (PKM), and Personal Learning Environments (PLE)‏

Team
Team / Project / Community knowledge management and learning

Organization
Organizational Knowledge Management and Learning

Domain

Where Does KM Start or Stop?

KM Activities
Knowledge Distribution (26)‏
Knowledge Creation (21)‏
Learning (14)‏
Knowledge Classification (9)‏
Collaboration (7)‏
Knowledge Harvesting (6)
Knowledge Discovery (2)
KM Outcomes
Improved Execution (28)‏
Value from Knowledge Assets (12)‏
Knowledge Codification (11)‏
Knowledge Retention (3)‏
Continuous Improvement (2)‏
Cultural Change (2)‏
Improved Knowledge Processing (1)‏
Improved Resource Assignment (1)‏
Source: Stephen Bounds' analysis of Sims' 53 KM Definitions compilation. 25 March 2008 post to ActKM discussion list. The numbers with ( ) indicate the number of definitions which include this concept.

Firestone and McElroy
One domain possibility is within an outlier in the compiled definitions...
...where KM is made distinct from Knowledge Processing

Source: Joseph M. Firestone in “On Doing Knowledge Management,” Knowledge Management Research & Practice (2008) 6, p.17. Adapted from Firestone and McElroy, 2007.

Metaphors

Stocks
Codifying, capturing, harvesting, storing
Static

Flows
Conversations, fragments, connections
Fluid and Dynamic

Why Flows?
Speed of change versus speed of codifying
Continuous versus something that happens at the end of the project
Small pieces loosely joined, context preserving
Broader participation, with more connections
Weak signals perception
Results: innovation and better decision-making

Why Flows?
“ If you ask someone, or a body for specific knowledge in the context of a real need it will never be refused. If you ask them to give you your knowledge on the basis that you may need it in the future, then you will never receive it.” (David Snowden)‏

Taking This a Step Further...
“ Knowledge as water was favoured most as metaphor to diagnose the situation, while knowledge as love was favoured for developing solutions.” (Daniel Andriessen, 2007)‏

Knowledge as Love Statements (sample from Andriessen's paper)
Problems
Knowledge exchange should be reward in itself
We lack quality time
There are a lot of attractive but lonely singles
We talk about wedding certificate but not about our relationship
We lack an atmosphere of trust
Our marriage sometime falls into a rut
Solutions
Allowed to choose our own partner
Allow variety in people’s passions and aspirations
Give people time and space to share knowledge
Don't try to manage and systemize knowledge
Allow polygamy: exchange knowledge with more people

Leaping to Some Early Conclusions... (via three scenarios)‏

The (non)Obvious Fit
Web 2.0 is ideally situated to support Personal Knowledge Management / Personal Learning Environment (PKM / PLE)

PKM / PLE: Individual Benefits
Increase knowledge within chosen field
Maintain long-term employability
Build external network
Bridge generational barriers
Increase competency for thriving in information abundance
Opportunity to become an enterprise 2.0 evangelist

Personal Example (another Network Effect and Twitter moment)‏

PKM / PLE: Company Benefits
Smarter employees
Reduced Training & Development expense
Access to external networks
Bridge generational barriers
Create an enterprise 2.0 on-ramp

PKM / PLE: Company Prescription
Provide PKM / PLE education
Including provisioning a starter toolkit?
Minimize firewall barriers to social networks / media
Encourage employee blogs
Sun Microsystems example
Build culture of trust

BT Case Study
“ While some companies begin the impossible task of shutting out social media tools, at BT we have just completed a...project to make sure all our employees can access social media sites. Why? Because we see social media tools as a huge opportunity to transform the way our employees interact with each other, with ‘the company’, and with our customers, partners and suppliers.” (Richard Dennison)‏

Required 2.0 Competencies
Increased intellectual property sensitivity
Multi-tasking?
Not really. Rather, increased attention discipline
Skimming / scanning
Being OK with sharing “half-baked” + editing the boss
Efficient network creation and vetting
Knowing what and whom to pay attention to
Software application mechanics

Back to the Future? Source: Dave Pollard, How to Save the World, KM 0.0 - Simply Enabling Trusted Context-Rich Conversations Among Communities That Care, 6 December 2007

The Easy Entry (scenario #2)‏
Enterprise (KM) 2.0 is easily adopted & instantly valuable for small to medium sized teams and projects

Team/Project-level Killer Practice
Wiki as default text and management tool
Not documents, not SharePoint
Project blogging
Convey project news and decisions
Replaces status reports
etc.
Ban project related email
Period.

Team/Project-level Wiki Use Cases (a few examples)‏
Design and product documentation
Decision log
Event planning
Project related good practice
Project related FAQ
Links to outside resources and references

The Longer Journey (scenario #3)‏
Enterprise adoption, although more challenging; is already happening and shows promise

The Four Greatest Opportunities (looking through a KM lens)
Increased social capital
Increased innovation
Improved decision making
Improved efficiency
Which also leads to increased adoption and contribution
A virtuous circle, after initial disruption

Why More Efficient?
Increased transparency (openness)
Network effect
Raw speed, e.g. wiki edits versus documents
Less overhead
Opportunity to reduce email

Source: Chris Rasmussen at US National Geospatial Intelligence Agency (via http://www.wikinomics.com/blog/index.php/2008/03/26/wiki-collaboration-leads-to-happiness/ )‏

Lightweight and Open Source: Matt Moore, Engineers without Fear blog (30 March 2008)‏ See http://www.slideshare.net/engineerswithoutfears/peak-email for fuller details

Reducing email
Move to “pull” versus “push”
I subscribe to, or view, what I need versus getting pushed what others think I might need
Move to true collaboration on a work product versus “talking about”
Increased focus
More open
More easily tagged and searched

Concerns and Challenges
Doesn't fit with the company culture
Technology immaturity and proliferation
Additional information silos and digital landfills
Leaking intellectual property
Counter to compliance
Loss of control
Employee time waster

Beginning The Enterprise Journey
On Technology, decide if the utility metaphor is viable
If it has support, then go for
Consider possibilities in an “intranet 2.0” approach
But also consider leading with core work processes
Find and nurture the early adopters and innovators
Don't force them to go underground
Still start with an individual, team or company function strategy versus the entire enterprise
Laying the foundation for the enterprise

Integration and Coordination Key (for fullest value)‏
Technology
Enterprise search
Single sign-on
Where practical, common branding & user experience
Process / Workflow
E.G., wiki for collaborative authoring that then feeds published static site or document for compliance
Even if not company-wide platform, still maximally coordinate with others on enterprise 2.0 path

Critical Success Factors (the usual suspects + 1)‏
A champion or champions
Comprehensive training and assimilation plan
Comfort with user-driven innovation & emergence

Closing Thoughts
More than hype
Networks and flows make a web 2.0 enabled KM look attractive
Just do it!
Start somewhere, at least with yourself
Engage in the knowledge management debate

Photo Credits
2.0 meme mindmap: Janelle Siegrist (makeup), José Luis Molina (network), Ann-Kathrin Rehse (rose bud), Steven (glass house), Samuel Herrman (car), Reed (at computer)‏
Scale pins: Sanja Gjenero
Stocks versus flows: Sanja Gjenero (books), Weatherstock (waterfall) – both via stock.xchng
Heart: Sundeip Arora
Route 66: Keith Syvinski
Leap : Penelope Berger
Bored child: Christie Merrill

http://blog.simslearningconnections.com	493
http://mohamedaminechatti.blogspot.com	77
http://www.ikiw.org	43
http://www.kmp.co.il	19
http://mblog.lib.umich.edu	19
http://www.wit.co.il	12
http://kmp.co.il	12
http://wit.co.il	7
http://sha-onteachandlearn.blogspot.com	6
http://jasonjohnwells.com	4
http://www.slideshare.net	4
http://shazz-phdjourney.blogspot.com	3
http://log_bka.wisit.com	2
http://www.wisit.com	1
file://	1
http://translate.googleusercontent.com	1
http://shazz-pkm-okm-framework.blogspot.com	1
http://dashboard.bloglines.com	1
http://mohamedaminechatti.blogspot.it	1

20080409 Bkmf Km2.0

by Ray Sims on Apr 09, 2008

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20080409 Bkmf Km2.0 — Presentation Transcript