Based on Don Norman’s book
“The Design of Everyday Things”
Michael Rawlins, Director, Interaction Design & Strategy
• I’m very curious…
• I understand multiple disciplines.
• Bad user experiences bother me.
• I have passion for solving problems.
• I’m intrigued by how different we
Interaction Designer all are as people…
About Don Norman
• A cognitive scientist and engineer who pioneered concepts
related to user centered design.
• Worked at Apple & HP. Now @ NNG (http://www.nngroup.com)
• Examines everyday things as examples of problematic
• Established Design Principles as a framework for
discussing and thinking about interaction problems.
• Visibility - can I see the interaction?
• Feedback - what’s the object or device doing right now?
• Affordance - how do I use it?
• Mapping - where am I & where can I go?
• Constraints - why can’t I do that?
• Consistency - is this familiar?
• Can you see the state of the device
& possible actions?
• Are the controls positioned in a
manner where they can easily be
found and used?
• Problems arise when users can’t see
how to use the device.
• Which controls are ambiguous?
• How does this device turn off?
• Which controls have meanings that
• What is the device doing right now?
• What action is being performed?
Feedback is often multi-sensory
(an audible click and a visual clue of interaction)
How does this work?
• Perceived and actual properties of an object that provides
clues to its operation.
• What’s clickable below?
• Why do these examples have
better visual affordance?
• The relationship between controls and
• Do these devices work with each
• Problematic examples (what’s good and what’s bad?)
• Restricting the kind of actions a user
• How is the users attention
directed to notice the
• What other constraints
should the user notice?
• How does users safety
impact the design of this
• Design interfaces to have
similar operations & use
similar elements for achieving
• Similarity increases
• Design to aid prior system
knowledge - and aid the users
short and long-term memory.
Four types of consistency:
• Aesthetic - style & appearance is repeated to enhance
• Functional - meaning and action is consistent to reinforce
learnability and understanding.
• Internal - indicates a system is planned & well thought out
(cultivates trust and user orientation).
• External - establishing an ecosystem & consistency with
other elements in the environment.
Design Principles are validated by usability methods:
• Learnability - how easy is it to perform basic tasks upon the
users first encounter with the device or interface.
• Efficiency - once the users are familiar with the interface, how
quickly and effectively can they perform tasks.
• Memorability - when users return after not having used the
system, how quickly can they reestablish proficiency?
• Errors - how many errors do users make? How severe are the
errors? Can the users easily recover from errors?
• Satisfaction - how pleasant and effective is the user experience?