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Basic Communication
Basic Communication
Basic Communication
Basic Communication
Basic Communication
Basic Communication
Basic Communication
Basic Communication
Basic Communication
Basic Communication
Basic Communication
Basic Communication
Basic Communication
Basic Communication
Basic Communication
Basic Communication
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Basic Communication

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This is one of the sessions in our course on Presentation Styles …

This is one of the sessions in our course on Presentation Styles

For over two decades, I have seen or heard thousands of presentations! The ones that clinch the deal are those which are not only well planned and prepared but also well delivered with the right punch, the right voice control, right dress for the occasion, the right presentation aids and so details which might appear trivial but make or break a deal. I have also seen presentations that are forgotten the minute they are over – a few claps but no action. I have had the opportunity of helping over a thousand managers, supervisors and CEOs transform to deliver presentations that result into Approvals or Orders. I don’t lecture anything – but prepare you to prepare and deliver.

During the workshop you will actually make and DELIVER several rounds of presentations on video which will be recorded and played back with feedback – right till you are READY to make that winning presentation on your own – over and over again.

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  • 1. Basics of Communication www.tpsworldlearning.com
  • 2. Communication Styles
  • 3. For Effective Communication Define and  understand  Objective and  the Process Identify and  overcome  barriers in the  process Practice Active  Listening Focus on  Verbal and Non  Verbal  communication
  • 4. Communication  TRANSMITTING INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON TO ANOTHER.  THE PROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS. Remember Communication is a Tool not the Objective 
  • 5. Ways We Communicate? • • • • Spoken  Written Visuals  Body Language
  • 6. Internal Communication • Mostly Directive • Senior to subordinates to   assign duties  give instructions  inform   offer feed back,   approval   highlight problems etc. Bottom  Up Top  Down • Mostly Submissive • Sub to Senior to   Accept / Refuse duties  Acknowledge  instructions  inform   Seek approval   Complain Horizontal • Collaborative  • Colleagues to seek  Support  Inform   Give / Receive  feedback  Complain  Gossip Free to move in any direction  may skip formal chain of  command.   Likely  to satisfy social and  emotional needs and also can  facilitate task accomplishment.
  • 7. The Communication Process Medium Barrier SENDER (encodes) Barrier Feedback/Response RECEIVER (decodes)
  • 8. Barriers to communication • • • • • • • Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Poor listening skills Distractions
  • 9. Hearing Vs Listening • Hearing – Physical process,  natural, passive • Listening – Physical as well as mental process, active, learned process, a skill • Listening is hard. You must  choose to participate in the  process of listening.
  • 10. VALUE OF LISTENING  Good listening can eliminate a number  of imaginary grievances of employees.  Good listening skill can improve social  relations and conversation.  Listening is a positive activity rather  than a passive or negative activity. • Listening is an elegant art. • Reflects courtesy and  good manners. • Listening carefully to the  instructions of superiors  improve competence and     performance.  • The result of poor  listening skill could be  disastrous in business,    employment and social  relations.
  • 11. COMMUNICATION Dos • • • • • • • • • • Think ahead about what you are going to say. Simple words and phrases =  as understood by  everyone. Increase knowledge on subject you are required to  speak. Speak clearly and audibly. Check twice with the listener whether you have  been understood accurately If interrupted, do a little recap of what has been  already said. Pay undivided attention to the speaker while  listening. Make notes of important points. Ask for clarification if you have failed to grasp  other’s point of view. Repeat what the speaker said to check if  you have  understood accurately.
  • 12. COMMUNICATION DON’Ts • Do not instantly react in anger. • Avoid technical terms &  terminologies • Do not speak too fast or too  slow. • Do not speak in inaudible  surroundings, as you won’t be  heard. • Do not assume that every body  understands you. • While listening do not glance  here and there :  can distract the  speaker. • Do not interrupt the speaker. • Do not jump to the conclusion  that you understood every thing.
  • 13. Improving your  COMMUNICATION • • • • • • • • • • • • • • • IMPROVE LANGUAGE. IMPROVE PRONUNCIATION. WORK ON VOICE MODULATION. WORK ON BODY LANGUAGE. READ MORE LISTEN MORE AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP,  MEDIA   PRESENTATION ETC. INTERACT WITH QUALITATIVE PEOPLE. IMPROVE ON YOU TOPIC OF DISCUSSION, PRACTICE MEDITATION & GOOD THOUGHTS. THINK AND SPEAK. DO NOT SPEAK TOO FAST. USE SIMPLE VOCABULARY. DO NOT SPEAK ONLY TO IMPRESS SOMEONE. LOOK PRESENTABLE AND CONFIDENT.
  • 14. Improving Body Language – Tips • Keep appropriate  distance • Touch only when  appropriate • Take care of your  appearance • Be aware ‐ people  may give false cues  • Maintain eye  contact • Smile genuinely
  • 15. Communication Today
  • 16. We can help …in the new global  workplace you will  need excellent  communication  skills which have to  become your STYLE Ravinder Bhan Principal Consultant TPS Management Consultants  225, Business Village‐B PO Box 14033 |Dubai ‐ UAE. T  : +  971 4 2395317 : M : +  971 50 5578626 ravinder.bhan@tpsworldlearning.com www.tpsworldlearning.com

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