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P R O F . D R . K . R . K A T K H E D E
D E P T . O F M A N A G E M E N T S T U D I E S &
R E S E A R C H
S H R I H V P M ’ S C O L L E G E O F E N G G . & T E C H .
FOUR ABSOLUTES OF
1. What is Quality?
2. What is Attitude?
3. Why do we need a Quality Attitude?
4. Four Absolutes – Principles I, II, III & IV
5. Q & A session
WHAT IS TOTAL QUALITY?
Meeting customer requirements
Doing things RIGHT the FIRST time
Consistency (Low/ no Variation)
Quality is everything we do
Quality is an Attitude
WHAT IS ATTITUDE?
You can‟t teach an old dog new tricks
Good enough for Govt. work
You get what you pay for
No one expects it to be perfect
To error is human and so on…
Negative attitudes are bad drivers for personal
development and improvement
Attitudes are adopted
No one can make you adopt an attitude
Anyone can adopt a positive attitude
Four absolutes are basic principles teaching how to
develop Quality Attitude
FOUR ABSOLUTES OF QUALITY ATTITUDE
Due to our hassles the co. spends much time &
money on bad quality products/ services
As a result co. faces LOWER:
4. Image building
5. Moral & Motivation of People
The end results are….
The end results are….
Rise in product cost
Decline in production
Falling market share
Dissatisfied internal & external customers
SO IS THERE ANY !DEA TO:
FOUR ABSOLUTES…PRINCIPLE - I
CONFORMANCE TO REQUIREMENT
Doing the things right
The first time is quality
No Opinion No Inferences
No Pleasing No Dual Standards
PRINCIPLE - II
The only system causing Quality is Prevention
Eliminating Potential of Error
Do not appraise: Find errors -> Evaluate them ->
Dispose off -> Hence Corrected…..NO
Identify opportunities for error and take corrective
actions before it occurs …. Because
Quality does not believe in fire-fighting and fixing-
PRINCIPLE - III
How often do you want me to do things right?
All the time > Every Time > On Time and Right Away
ZERO DEFFECT Performance Std.
And become a
PRINCIPLE - IV
What do we mean by
Acceptable rejection limits
No chance to measure exact errors
Hence use POC & PONC
POC – PRICE OF CONFORMANCE
Price paid for making certain that the requirement
are met the first time.
Cost of doing it the right way at the right time
PONC – PRICE OF NON-CONFORMANCE
Time & money wasted due to
rework, repair, reprocessing, rescheduling, reconcilia
20% - 25% efforts and money are wasted on it
PONC gives a specific value to quality improvement
Hence you can quantify how much you earned…..
Because every penny saved is earned
FOUR ABSOLUTES SIMPLY IS…
“DO IT” – (Conform to requirements)
“RIGHT” – (Prevent errors)
“THE FIRST TIME” – (Zero Defects)
“PONC” – (Cost incurred if failed to do it „Right the