- B Y -
P R O F . D R . K . R . K A T K H E D E
D E P T . O F M A N A G E M E N T S T U D I E S &
R E S E A R C H
S H R I ...
CONTENTS
1. What is Quality?
2. What is Attitude?
3. Why do we need a Quality Attitude?
4. Four Absolutes – Principles I, ...
WHAT IS TOTAL QUALITY?
 Meeting customer requirements
 Doing things RIGHT the FIRST time
 Consistency (Low/ no Variatio...
WHAT IS ATTITUDE?
 You can‟t teach an old dog new tricks
 Good enough for Govt. work
 You get what you pay for
 No one...
ATTITUDES
 Negative attitudes are bad drivers for personal
development and improvement
 Attitudes are adopted
 No one c...
FOUR ABSOLUTES OF QUALITY ATTITUDE
 Due to our hassles the co. spends much time &
money on bad quality products/ services...
The end results are….
 Rise in product cost
 Decline in production
 Falling market share
 Falling profitability
 Diss...
FOUR ABSOLUTES…PRINCIPLE - I
CONFORMANCE TO REQUIREMENT
Doing the things right
The first time is quality
No Opinion No Inf...
PRINCIPLE - II
PREVENTION
 The only system causing Quality is Prevention
 Eliminating Potential of Error
 Do not apprai...
PRINCIPLE - III
PERFORMANCE STD.
 How often do you want me to do things right?
 All the time > Every Time > On Time and ...
PRINCIPLE - IV
MEASUREMENT
What do we mean by
 Good Quality
 Reasonable improved
 Up-to-the-mark
 Process averages
 A...
POC – PRICE OF CONFORMANCE
 Price paid for making certain that the requirement
are met the first time.
 Cost of doing it...
PONC – PRICE OF NON-CONFORMANCE
 Time & money wasted due to
rework, repair, reprocessing, rescheduling, reconcilia
tion e...
FOUR ABSOLUTES SIMPLY IS…
 “DO IT” – (Conform to requirements)
 “RIGHT” – (Prevent errors)
 “THE FIRST TIME” – (Zero De...
QUESTIONS PLEASE
THANK YOU
- Prof. Dr. K. R. Katkhede
Dept. of Management Studies & Research
Shri HVPM‟s College of Engg. & Tech.
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Absolutes

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I made this presentation for a senior faculty. Very simple and insightful in bringing organizational attitude change. Suggests easy to adopt Four Absolutes of Quality Attitude.

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Absolutes

  1. 1. - B Y - P R O F . D R . K . R . K A T K H E D E D E P T . O F M A N A G E M E N T S T U D I E S & R E S E A R C H S H R I H V P M ’ S C O L L E G E O F E N G G . & T E C H . FOUR ABSOLUTES OF QUALITY ATTITUDE
  2. 2. CONTENTS 1. What is Quality? 2. What is Attitude? 3. Why do we need a Quality Attitude? 4. Four Absolutes – Principles I, II, III & IV 5. Q & A session
  3. 3. WHAT IS TOTAL QUALITY?  Meeting customer requirements  Doing things RIGHT the FIRST time  Consistency (Low/ no Variation)  Continuous Improvement  Quality is everything we do  Quality is an Attitude
  4. 4. WHAT IS ATTITUDE?  You can‟t teach an old dog new tricks  Good enough for Govt. work  You get what you pay for  No one expects it to be perfect  To error is human and so on…
  5. 5. ATTITUDES  Negative attitudes are bad drivers for personal development and improvement  Attitudes are adopted  No one can make you adopt an attitude  Anyone can adopt a positive attitude  Four absolutes are basic principles teaching how to develop Quality Attitude
  6. 6. FOUR ABSOLUTES OF QUALITY ATTITUDE  Due to our hassles the co. spends much time & money on bad quality products/ services  As a result co. faces LOWER: 1. Productivity 2. Production 3. Efficiency 4. Image building 5. Moral & Motivation of People The end results are….
  7. 7. The end results are….  Rise in product cost  Decline in production  Falling market share  Falling profitability  Dissatisfied internal & external customers SO IS THERE ANY !DEA TO: REDUCE HASSLES??? REDUCE REWORK???
  8. 8. FOUR ABSOLUTES…PRINCIPLE - I CONFORMANCE TO REQUIREMENT Doing the things right The first time is quality No Opinion No Inferences No Pleasing No Dual Standards
  9. 9. PRINCIPLE - II PREVENTION  The only system causing Quality is Prevention  Eliminating Potential of Error  Do not appraise: Find errors -> Evaluate them -> Dispose off -> Hence Corrected…..NO Rather  Identify opportunities for error and take corrective actions before it occurs …. Because  Quality does not believe in fire-fighting and fixing- up approach
  10. 10. PRINCIPLE - III PERFORMANCE STD.  How often do you want me to do things right?  All the time > Every Time > On Time and Right Away ZERO DEFFECT Performance Std. And become a PERFECTIONIST Like him
  11. 11. PRINCIPLE - IV MEASUREMENT What do we mean by  Good Quality  Reasonable improved  Up-to-the-mark  Process averages  Acceptable rejection limits No chance to measure exact errors Hence use POC & PONC
  12. 12. POC – PRICE OF CONFORMANCE  Price paid for making certain that the requirement are met the first time.  Cost of doing it the right way at the right time
  13. 13. PONC – PRICE OF NON-CONFORMANCE  Time & money wasted due to rework, repair, reprocessing, rescheduling, reconcilia tion etc  20% - 25% efforts and money are wasted on it  PONC gives a specific value to quality improvement Hence you can quantify how much you earned….. Because every penny saved is earned
  14. 14. FOUR ABSOLUTES SIMPLY IS…  “DO IT” – (Conform to requirements)  “RIGHT” – (Prevent errors)  “THE FIRST TIME” – (Zero Defects)  “PONC” – (Cost incurred if failed to do it „Right the first time‟)
  15. 15. QUESTIONS PLEASE
  16. 16. THANK YOU - Prof. Dr. K. R. Katkhede Dept. of Management Studies & Research Shri HVPM‟s College of Engg. & Tech.

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