1. Curriculum Vitae
R Ravichandran
Mobile: 9916000385
Email: ravi.7.chandran@gmail.com
Objective:
To work and grow in the organization where performance is rewarded with new responsibilities
and challenging assignments, enhance my skills and maintain a long term relationship with the
organization. Be productive to the organization to an extent to make it a win-win situation for me and
the organization.
Core Competency:
 Apply logic to solve problems and get the job done.
 Ability to respond to the clients and anticipate their needs.
 Works to resolve differences and maintain work relationships.
 Implement professional development and training.
 Ability to adapt to changes while keeping focus on goals and apply knowledge to new
circumstances.
Educational Qualification:
Course Institution Board/University Year Result
B.Sc. Govt. Science College Bangalore University 2009 61%
PUC Dr. Ambedkar College Bangalore University 2006 54.66%
SSLC K R L S School
Karnataka Secondary Education
Examination Board 2004 80.48%

2. Professional Experience:
Working at Hewlett Packard Company as a Process Associate in Global Procurement Help (GP)
from 6th
Feb 2012 to till date.
Job Profile:
 Query Management
 Meet and exceed defined Targets and SLA's
 Buddying the new employees for the understanding of the process, and how to handle calls
and help them to learn the process.
 Trained on SmartBuy and Internal Order process, responsibly coordinating with
customers/clients, to achieve customer satisfaction.
 Appreciated and trusted by the management for interaction with customers and international
clients for smooth process operations.
 Achieved accuracy in the process.
 Ensuring the Turnaround Time for processing of queries on a daily basis.
 Achieved teams Customer Satisfaction (CSAT) scores and First Call Resolution (FCR) scores.
MANAGEMENT RESPONSIBILITIES:
 Help the team-members in ensuring there are no misses on TAT.
 Coordinating with team to ensure timely and accurate completion of Process Activities.
 Preparation of up to date process chart, process documentation.
 Maintenance of Matrix Measurements in terms of quality, individual and team targets.
 Driving Quality Circle Meets and Process Improvements within the team.
 Driving the team towards resolving Process and Team Issues.
 Work with team effectively and efficiently
Professional Achievements:
• Won the awards ‘Always Accountable’ and ‘Will To Win’ from Global Business Services (GBS)
Level.
• Been the team’s performer for few months.
• Have received appreciation e-mails from the clients.
Work Experience
• National Sample Survey Office (NSSO), Bangalore as Field Investigator from November 12th
2009 till 31st
January 2012.

3. Additional Qualification
• Basics in Computer Software
Computer Skills:
Packages: MS-office
Operating Systems: Windows XP, Windows 7 and Vista
Personal Details:
Date of Birth : 13th
of January, 1988
Gender : Male
Father’s Name : R Ramalingam
Languages Known : Tamil, Kannada, English and Telugu
Declaration:
I hereby declare that the above given details are true and correct as per my knowledge.
Date :
Place : Bangalore R Ravichandran