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This is Joe <br />Business is <br />not good<br />
His Customers are Unhappy. Very Unhappy <br />
And Joe Knows Unhappy Customers Mean ...<br />Staff Problems. <br />Profits Problems. <br />
So He Changes Things<br />And Focuses on Loyalty<br />
Cos he realises .... <br />Satisfaction is like being acquainted. <br />Superficial. <br />Maybe even <br />Artificial. <b...
But Loyalty is About <br />Intimacy. <br />Trust. <br />Commitment.   <br />About <br />Emotional <br />Buy-In<br />
He then maps his customers experience <br />And Tracks Customer Loyalty  in Each Touch Point<br />Marketing <br />Sales<br...
Now his customers are ... <br />linked to his people and <br />processes<br />
They told him what to change ...<br />And where the customer experience was being messed up.  <br />
Now his <br />team create customer value <br />
His staff are happier   And know what to do ...<br />
And this is Joe...  <br />He’s happy too ...<br />His Business is Profitable Again<br />
www.ravetopia.com<br />Give us a call<br />
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This is Joe - his customer relationships needs help

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How to improve the quality of your customer relationships

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Transcript of "This is Joe - his customer relationships needs help "

  1. 1. This is Joe <br />Business is <br />not good<br />
  2. 2. His Customers are Unhappy. Very Unhappy <br />
  3. 3. And Joe Knows Unhappy Customers Mean ...<br />Staff Problems. <br />Profits Problems. <br />
  4. 4. So He Changes Things<br />And Focuses on Loyalty<br />
  5. 5. Cos he realises .... <br />Satisfaction is like being acquainted. <br />Superficial. <br />Maybe even <br />Artificial. <br />
  6. 6. But Loyalty is About <br />Intimacy. <br />Trust. <br />Commitment. <br />About <br />Emotional <br />Buy-In<br />
  7. 7. He then maps his customers experience <br />And Tracks Customer Loyalty in Each Touch Point<br />Marketing <br />Sales<br />Product Dev<br />Manufacturing<br />Communications<br />Finance<br />Credit Cards <br />Logistics <br />
  8. 8. Now his customers are ... <br />linked to his people and <br />processes<br />
  9. 9. They told him what to change ...<br />And where the customer experience was being messed up. <br />
  10. 10. Now his <br />team create customer value <br />
  11. 11. His staff are happier  And know what to do ...<br />
  12. 12. And this is Joe... <br />He’s happy too ...<br />His Business is Profitable Again<br />
  13. 13. www.ravetopia.com<br />Give us a call<br />
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