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This is Joe - his customer relationships needs help
This is Joe - his customer relationships needs help
This is Joe - his customer relationships needs help
This is Joe - his customer relationships needs help
This is Joe - his customer relationships needs help
This is Joe - his customer relationships needs help
This is Joe - his customer relationships needs help
This is Joe - his customer relationships needs help
This is Joe - his customer relationships needs help
This is Joe - his customer relationships needs help
This is Joe - his customer relationships needs help
This is Joe - his customer relationships needs help
This is Joe - his customer relationships needs help
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This is Joe - his customer relationships needs help

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How to improve the quality of your customer relationships

How to improve the quality of your customer relationships

Published in: Business
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  • 1. This is Joe
    Business is
    not good
  • 2. His Customers are Unhappy. Very Unhappy
  • 3. And Joe Knows Unhappy Customers Mean ...
    Staff Problems.
    Profits Problems.
  • 4. So He Changes Things
    And Focuses on Loyalty
  • 5. Cos he realises ....
    Satisfaction is like being acquainted.
    Superficial.
    Maybe even
    Artificial.
  • 6. But Loyalty is About
    Intimacy.
    Trust.
    Commitment.
    About
    Emotional
    Buy-In
  • 7. He then maps his customers experience
    And Tracks Customer Loyalty in Each Touch Point
    Marketing
    Sales
    Product Dev
    Manufacturing
    Communications
    Finance
    Credit Cards
    Logistics
  • 8. Now his customers are ...
    linked to his people and
    processes
  • 9. They told him what to change ...
    And where the customer experience was being messed up.
  • 10. Now his
    team create customer value
  • 11. His staff are happier  And know what to do ...
  • 12. And this is Joe...
    He’s happy too ...
    His Business is Profitable Again
  • 13. www.ravetopia.com
    Give us a call

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