Patient feedback on theweb: what have we learnt?James Munrowww.patientopinion.org.uk
Patient feedback onthe web?Too late!It already happened
RateMDs.com
Can the web helpcreate social valuefrom feedback?
So what have welearnt?
It takes time Building traffic Building trust – on the part of both patients and staff Building real engagement by the NHS
Voice is spreading The web is   Public   Intimate   Egalitarian And new voices are emerging
Voices still to be heard Homeless people Prisoners Young people
Impact Small, but growing We are interested in   Responsiveness   Service improvement   Culture change   A reinvention of ...
So what now? Feedback may not be enough Can the web  Inspire?  Motivate?  Support local change?
Visit us to find out morewww.patientopinion.org.uk
Patient Opinion 2008
Patient Opinion 2008
Patient Opinion 2008
Patient Opinion 2008
Patient Opinion 2008
Patient Opinion 2008
Patient Opinion 2008
Patient Opinion 2008
Patient Opinion 2008
Patient Opinion 2008
Patient Opinion 2008
Patient Opinion 2008
Patient Opinion 2008
Patient Opinion 2008
Patient Opinion 2008
Patient Opinion 2008
Patient Opinion 2008
Patient Opinion 2008
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Patient Opinion 2008

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Patient Opinion 2008

  1. 1. Patient feedback on theweb: what have we learnt?James Munrowww.patientopinion.org.uk
  2. 2. Patient feedback onthe web?Too late!It already happened
  3. 3. RateMDs.com
  4. 4. Can the web helpcreate social valuefrom feedback?
  5. 5. So what have welearnt?
  6. 6. It takes time Building traffic Building trust – on the part of both patients and staff Building real engagement by the NHS
  7. 7. Voice is spreading The web is Public Intimate Egalitarian And new voices are emerging
  8. 8. Voices still to be heard Homeless people Prisoners Young people
  9. 9. Impact Small, but growing We are interested in Responsiveness Service improvement Culture change A reinvention of caring
  10. 10. So what now? Feedback may not be enough Can the web Inspire? Motivate? Support local change?
  11. 11. Visit us to find out morewww.patientopinion.org.uk
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