Key Findings What are the most important workforce management challenges organizations are currently facing? What are the key HR challenges organizations expect to face in the next three to five years? How many organizations currently have an employee recognition program? What are the most common reasons that organizations recognize employees? Are employee recognition programs challenging to measure?
Do you think that at your organization: PercentageOrganizational charts are an accurate indicator of 71%your organization’s leaders and influencers? (n= 491)Annual performance reviews are an accurate 61%appraisal for employees’ work? (n = 435)Employees are rewarded according to their job 56%performance? (n = 406)Managers or supervisors effectively acknowledge and 46%appreciate employees? (n= 331)Employees are satisfied with the level of recognition 31%they receive for doing a good job at work? (n = 223)Note: Analysis excludes “not sure” response. Percentages above reflect respondents who answered “yes” to thequestion.
Does your organisation have an EmployeeRecognition Program? No, 20 Yes No Yes, 80
The Most Common Reasons OrganizationsRecognize Employees Years of Service 58 Going above and beyond with an unexpected (not regular) work project 48 43 Successful performance result s related to the organisational financial bottom line (e.g., financial gains for the organisation , increased sales) 37 Exemplary behaviour that aligns with organisational values 9 2 Completion of regular work projects with high - quality results 3 Completion of regular work projects at a faster than usual pace 0 10 20 30 40 50 60 70 Other
Percentage of organizations that track theROI of their employee recognition programComparisons by organization staff size:Larger organizations (2,500 employees and more) are more likely to track the ROI oftheir employee recognition programs compared with smaller organizations (2,499employees and fewer). 1-99 employees = 10% Larger organizations > smaller 2,500-24,999 employees = 19% organizations 100-499 employees = 6% 500-2,499 employees = 7% 25,000 and above = 21%Comparisons by organization sector:Publicly owned for-profit organizations are more likely to track the ROI of theiremployee recognition programs compared with privately owned for-profit andnonprofit organizations. Publicly owned for - profit = 22% Privately owned for – profit = 10% Publicly owned for – profit Non – profit = 7% organisation > privately owned for – profit organisation, non profit organisation
Common challenges organizationsexperience in tracking the ROI of employeerecognition programs PercentageMetrics of success keep changing, making it impossible to consistently 32%report on ROIThe recognition program cannot be linked with our talent management or 32%performance management systems, giving us no insight into howrecognition affect key metrics such as a performance improvement orretentionThe recognition program is not designed to deliver improvement in metrics 22%that our executive leadership (CEO/CFO/COO/CHRO, etc.) finds valuableThe recognition program only rewards the ultimate results, but doesn’t 20%take into consideration how those results are achieved (e.g., in line withcompany values)Only segments of employees are eligible to participate in employee 20%recognition programs (e.g., top performers, select job levels)Don’t know what metrics we should be measuring to prove ROI 15%
HR challenges organizations anticipatefacing in the next three to five years: Very Important Unimportant Very Important Unimportant Employee Engagement 69% 30% 1% 0%Employee Retention 63% 32% 4% 1%Employee Recruitment 53% 43% 3% 0%Culture management (i.e., 51% 45% 4% 0%managing yourorganisation’s corporateculture)Note: n = 742. Total may not equal 100% due to rounding