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Technology has advanced in many ways and increasingly impacting all industries. Right from retail, banking, education, logistics, healthcare, media, entertainment and more recently logistics and ...
Technology has advanced in many ways and increasingly impacting all industries. Right from retail, banking, education, logistics, healthcare, media, entertainment and more recently logistics and manufacturing companies are recognizing the importance to go mobile. The new mobility trend, to enable workforce (by various organizations) is driving mobile ecosystem members to implement enterprise mobility applications across functions. Some of the popular enterprise applications include - financial dashboards, HR portals, Operational dashboards, CRM systems, Fleet management systems, Expense tracker, Asset tracking & facilities management, Field service gathering & management and many more.
In this infograhic, we would like to explain one of the imperative enterprise mobile applications used in several industries by staff while at field i.e. the mobile field service application.
What is a Mobile Field Service Application?
Mobile Field Service application primarily allows service executives/engineers to schedule appointment, optimize customer service visits based on location and maintain & update service/order status.
This application is mainly useful to streamline service process, provide corporate information needed by staff when they are out of the office and for managers to track their service staff while at field.
How is this useful?
This application allows field service engineers to be connected with their co-workers and customers at all times and by taking advantage of the mobile platform – access data from anytime, anywhere from any device in a secure manner.
What are the key benefits?
There are several advantages of mobilizing your service executive while at field. Some of the primary reasons are:
• Improves productivity
• Saves cost
• Enables faster communication
• Enhances customer satisfaction
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