After market service maturity: assess where does your company stand
 

After market service maturity: assess where does your company stand

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In this paper published in "Indian management", Dr TR Madan Mohan, Rudresh Basavarajappa and R Ganapathy describe stages of after market maturity and how to traverse from initial stages to more ...

In this paper published in "Indian management", Dr TR Madan Mohan, Rudresh Basavarajappa and R Ganapathy describe stages of after market maturity and how to traverse from initial stages to more evolved stages. The maturity model is a useful framework for all OEMs, their dealers across industries such as heavy equipments, Automotive, Electrical, Lifts and any industry where post-sale support exists

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After market service maturity: assess where does your company stand After market service maturity: assess where does your company stand Document Transcript