STANDARDS FOR THE
#1 Eagle Center, Suite 3B
O’Fallon, Illinois 62269
Phone: (618) 310-1700 Fax: (618) 206-3356
Table of Contents
Established ………………………………………………………. p. 3-4
Management and Support Staff ………………………………... p. 5-9
PSGI Inc. Goal…………………………………………………… p. 10-
Current Contracts and References……………………………….. p. 12
Licensures……………………………………………………........ p. 13
Marketing our Personnel……………………………………......... p. 14-
Training and Certifications……………………………………….. p. 16-
Manning the posts/sites…………………………………………... p. 18
Insurance, Funding and Finances………………………………….. p. 19
Conclusion/Q and A……………………………………………… p. 22
Protective Services Group, Inc. (PSGI) was initially established
as the security service sector of the partnership which Mr. Hurst and
Ms. Rolfingsmeier began in 1996. The company grew in size,
scope and area of service. In 2003, due to the complexity of
operations, the various service sectors reorganized into separate
companies, i.e. an investigation services company; a security
services company; and an alarm installation and monitoring service
company. This reorganization was effective on January 1, 2004
when Protective Services Group, Inc. was incorporated by Mr. Hurst
and Ms. Rolfingsmeier. Ms. Rolfingsmeier’s majority ownership
qualifies PSGI as a woman owned small business enterprise.
PSGI is currently authorized to conduct business in 48 states
and the District of Columbia. The company also has a security
agency license in 35 of the 38 states requiring such license.
Licensing in the state of Utah is pending and the licensing process
has begun for the state of New Mexico. A state listing with
certificate numbers and license numbers is attached.
PSGI recently had a government security contract with the Army’s
Surface Deployment and Distribution Command Headquarters (SDDC) at
Scott Air Force Base, Illinois. PSGI holds a Secret Facility Security
Clearance. PSGI is also in the process of obtaining a listing on the GSA
A brief synopsis of the current management team consists of the following:
President: Cynthia A.
Cynthia (Cindy) is the majority stock
holder and is the security license holder in
all states requiring a security agency
license and is the acting qualifying agent or
manager in these states. Cindy is also
certified as a trainer in numerous states.
As chief executive she is responsible
for all licensing and contract issues for the
company. She has over 28 years
experience in business administration and
20 years experience in the legal field.
Vice President: Durwood Q. Hurst
Mr. Hurst is the minority stockholder and has
45 years experience in the criminal justice system.
He began his career as a part-time police
officer in Caseyville, IL and rose to the position of
Police Inspector. In addition to regular patrol
duties, Mr. Hurst was a crime scene photographer.
He became a deputy sheriff for the St. Clair
County Sheriff’s Office and was member of their
SWAT team. Mr. Hurst also served as a member
of the prestigious St. Louis area Major Case
Squad. In 1971 he began work with the Fifth
Judicial Circuit of the Illinois State Appellate
Defender’s Office subsequently moving to the
Federal Public Defenders office as Chief
Investigator. He remained there until he formed
the investigative/security partnership with Ms.
Rolfingsmeier in 1996.
Chief of Security: Randy E. Smith
Mr. Smith is a retired 20 year Air Force
Security Forces Veteran. Mr. Smith is responsible
for all phases of security for PSGI. His
responsibilities include site security surveys,
staffing levels, scheduling and training. He has
certification as a firearms instructor by the State
of Illinois and serves as a part time firearms
instructor for the Eastern Missouri Police
Academy in St. Charles County, Missouri. Areas
of training he conducts include: area threat
assessment, risk analysis, controlled area entry,
anti-terrorism/force protection training, verbal
Judo, report writing, radio and telephone
procedures, closed-circuit TV monitoring,
CPR/BEC, OCAT pepper spray, Monadnock
expandable baton, defensive tactics and
Mr. Smith is an active member of ASIS’s St.
Louis Chapter 39 and is currently studying for
accreditation as a Certified Protection
Financial Officer: John E. Fuesting
Mr. Fuesting is a Certified Public
Accountant with 43 years experience in the
accounting, tax and business management fields.
He is a graduate of Southern Illinois University
and began his career in public accounting shortly
after graduation, when he began working for Price
Waterhouse and Company (PW) in St. Louis, MO.
After nearly nine years with PW he left to begin
his own public accounting practice. This practice
specialized in accounting services for both
individual and business clients with a special
emphasis on IRS audits and collection cases.
In early 2001, after 27 years he sold his
practice and retired. In mid 2002, he joined Mr.
Hurst, Ms. Rolfingsmeier and Mr. Burcham to
assist them in establishing adequate accounting
and tax procedures for the various state and
insurance reporting requirements of their multi-
state business. He assisted in the planning and
reorganization of the company into the various
business components at which time PSGI was
incorporated. Mr. Fuesting is responsible for all
financial, tax and insurance matters.
Quality Assurance Manager – Kimberly J.
Mrs. Hughes is a United States Air Force
Security Forces Veteran. Throughout Mrs.
Hughes military career she held a secret, top
secret and Presidential security clearance.
She worked with several federal and local law
enforcement agencies as a senior K-9 handler.
After separating from the USAF she began
working with MVM Inc. as a Justice Protective
Service Officer and Special Deputy USMS.
She then worked for the State of Florida and
the Seminole County Sheriff’s office as a child
abuse investigator. She was trained as a
senior investigator and a field training officer.
Mrs. Hughes holds several certifications in the
security field, investigative arena and in law
enforcement. She has supervised 15 or more
employees. Additionally, Mrs. Hughes assisted
previous companies and agencies she worked
for with contract negotiations and the writing of
Operational Instructions. Mrs. Hughes has a
B.A degree in Criminal Justice and her Masters
is in progress in the field of Security
Management at Webster University. Mrs.
The goal of Protective Services Group continues to remain the same since our inception in
1996 - TO PROVIDE WELL TRAINED/WELL PAID PROFESSIONAL SECURITY OFFICERS
WHICH MEET THE INDIVIDUAL NEEDS OF EACH CLIENT. Every client poses a new
challenge to meet and goal to achieve. We do not work on a quantity of bodies basis. We pride
ourselves on the quality of the officer to meet the specialized requirements of each client.
In 2001, MADI - a labor relations company based in Boston, Massachusetts contacted
PSGI to place 100 plus security officers at a large food manufacturing and distribution company
in the Chicago area. PSGI delivered the guards properly licensed and trained in Illinois. Based
on this initial contact, PSGI proposed a long term partnership between MADI and PSGI to
provide all their security nationwide. In order to provide this nationwide security force, PSGI had
to obtain the proper agency licensing in all 50 states, plus Washington D.C. MADI readily
agreed and a partnership was created, which is alive and well today. The nationwide licensing is
a requirement unique to MADI’s business and provided a very lofty goal for PSGI. We are
nearing the attainment of this goal as we have obtained licensing in all states except for Utah
and New Mexico which are pending.
Government contracting has also been a goal for Protective Services Group and in 2007
PSGI was awarded its first government contract for security officers with SDDC at Scott Air
Force Base, Illinois. Our security officers had to meet rigid standards in the performance of this
contract and in the performance of their particular duties. The contract also required that PSGI
obtain a Secret Facility Clearance License to retain the contract and our secret clearance was
issued in September. In August, 2008, SDDC exercised it’s option to extend the contract with
PSGI, until March of 2009. In December 2008, the Army made the contract set aside for Service
Disabled Veteran Owned, which excluded PSGI from rebidding on the contract.
MAN-UP Promotions is a Mixed-Martial Arts Fighting company. PSGI works
closely with the State of Illinois to comply with the special regulations set forth for
this type of event. Our security officers on this detail provide crowd control and
security for the fighters, ticket booth, parking lot, dressing rooms and anywhere
identified by the owner.
We supply security officers to numerous construction sites, high profile
bodyguard services, local raceways/speedways and officers for internal/external
hotel security, due to the increasing criminal activity in Illinois and Missouri.
The security officers’ duties and responsibilities include, but are not limited to;
checking all facility/site restricted badges; gathering of evidence, protection of
personnel (bodyguards), allowing authorized personnel to enter and exit the areas.
The officers are responsible for monitoring personnel, paperwork, equipment and
information entering and exiting the facility/sites. The security officers are adept in
implementing policies and procedures and in adapting to new instructions. They
are well-equipped and capable of preventing and detecting any penetration against
facilities/sites, employees, visitors and proprietary information.
Individual support staff members are currently members of ASIS and are in the
process of obtaining ASIS International (American Society of Industrial Security)
certifications: CPP (Certified Protection Professional) and PCI (Professional
Current Contracts and References
PSGI, Inc. has a contract with the following agencies and organizations:
MADI – Boston, Massachusetts
Joel Zimmerman (President) – 1-800-780-0500
MAN-UP Promotions – Arnold, Missouri
Tony Biondo (Owner) - (314) 657-8160
The philosophy of PROTECTIVE SERVICES GROUP INC is to
maintain the highest standards of officers while striving to be
the benchmark for the private security industry.
PSGI’s relevant identification numbers are as follows:
CAGE CODE: 49VD5
See attachment #1 for State-by-State Licensures and Certificates of
Marketing our Personnel
Primarily recruit former military/law enforcement or looking for high
caliber professional personnel.
Our Core Values: Strong work ethic, good moral character and integrity.
Strong verbal and written communication skills.
Customer Service Oriented.
Background checks and random drug testing.
Able to obtain at a minimum a Secret Clearance.
EEO Program based company.
At least 21 years of age.
Able to make discretionary decisions, multi-task and work under
stressful and unusual conditions while maintaining composure.
Knowledge of proper policies and procedures for our company and
See attachment #2 for resumes of some of our personnel
Continuation of Marketing
All of our officer’s must:
have common sense, attention to detail, and patience.
have general knowledge of the local, state, federal laws and statues and
customers in different places.
have investigative and observation qualities.
present a positive image of the company.
be able to complete tasks in a timely manner without supervision.
have an understanding of the basic job duties.
be able to analyze individual situations without over reacting.
Assets may be as simple as protecting a person, or as complicated as
protecting a vast array of various assets, including employees,
customers, visitors, buildings, machines, paper records, controlled
substances or electronic information stored in computer systems. The
officer that PSGI employs understands and recognizes these various
Theft or Sabotage of the properties will be prevented by deterring the
adversary or defeating the adversary. This is accomplished by
conducting training, being vigilant and notifying the proper authorities.
Training & Certifications
Every security officer will be required to attend or be trained in :
The Basic Training Security Officer course. This is a two day course
authorizing the officers to work in the St. Louis City and County areas.
Scope of Security
Communication Skills-Verbal Judo
Basic First Aid Skills
Basic Security Skills
Baton and OCAT certification
Use of Force Matrix
Defensive Tactics and Handcuffing
Basic CCTV Instruction and Alarm systems
Radio and telephone etiquette
Continuation of Training &
*Training will be updated whenever necessary due to
expirations, required continuing education and certifications
necessary for specific clients. Additionally, training records are
maintained and updated throughout each officers employment.
Insurance, Funding and Finances
The company’s Financial Officer handles the following tasks:
Directs planning and forecasting activities
Responsible for preparation of budgets and financial reports
Plans for funding and investment of assets
Oversees the daily accounting functions and practices
Is responsible for obtaining insurance coverages
Is responsible for all taxes and audits
Oversees preparation of the financial aspect of the bidding process
See attachment #3 for our insurance coverages
PSGI would like to thank your company for taking the time in letting us
introduce ourselves. We are prepared to full-fill your expectations. We
provide excellent customer service, quality personnel and knowledge based
training. We are a flexible company to handle diverse hours and conditions.
The security world is full of dedicated and very highly skilled individuals and
PSGI is at the top of the list. We feel we would be a positive asset to your
company and are looking forward to the chance of establishing a
partnership with you.
Q and A?