Ramco Banking Analytics Case Study - Bank of India

BANK OF INDIA : A VETERAN IN THE INDIANBANKING DOMAIN DEPLOYS RAMCO BANKING ANALYTICSFOR SMOOTH FUNCTIONINGCompany Name: Bank of IndiaHeadquarters: Mumbai, IndiaIndustry: BankingWebsite: www.bankofindia.com

ABOUT THE CUSTOMER users. Since BOI could not afford to lose so much time, it began to explore other innovative options. Finally, the bank decided to opt for a pre-built Analytics solution from Ramco Systems Limited.Bank of India (BOI) is one of India’s oldest—over ahundred—years and most reputed bankinginstitutions. With 3000+ branches, 29 of which are THE RAMCO SOLUTIONlocated overseas, the bank has a business mix ofover 93 bn USD (about USD 53 bn in deposits andabout USD 40 bn in advances), and is on a growth Ramco Banking Analytics—the Game-Changertrajectory of over 20% per annum. Ramco Banking Analytics, a pre-built BI andWhile adopting a prudent approach, BOI has also Performance Management application capable ofmanaged to embrace change rather well. The bank offering wide-ranging and pertinent analyseshas been at the forefront of several innovative across all the business lines of the bank wasservices and systems. In fact, among India’s adopted. Being pre-built, it did not require annationalized banks, it was the first to establish a extensive set-up time and could be easilycomputerized branch and an ATM at the deployed.Mahalaxmi Branch, Mumbai as far back as 1989. In A prebuilt Data Warehouse called the UniversalMarch 2009, BOI implemented Core Banking Database (UDB) or Centralized Data RepositorySolution (CBS) across all its branches. (CDR), based on a comprehensive data model, helped in servicing a universe of businessTHE BUSINESS CHALLENGE questions in different functional areas. This, in turn, facilitated quick decision-making.In Pursuit of In-depth but Quick Business The implementation timeline, spaced across 24Insights weeks, consisted of installing Ramco Banking Analytics software, Pilot UDB processing, Pre-UATAfter the successful implementation of Finacle Verification, User Training, User Acceptance and(Core Banking System from Infosys), BOI wanted to Go-live Activities. For implementing the solution,institute a robust Corporate Performance Ramco followed a structured methodology thatManagement System so as to create a single involved:Operational Data Source. Analyzing and mapping the various source dataIt was hoped that this would render full-fledged elements required for Ramco’s logical data modelportfolio analysis across various product lines like Configuring and scheduling connectors for drawingLoans & Advances, Deposits, Trade Finance, the data from the transaction system (Finacle CoreFinancial Profitability and Customer Level Analysis. Banking System) to provide daily refresh for theThe bank wanted a solution that could be Data Warehouseimplemented immediately, since it felt that only Populating the Data Warehouse for a selected setsuch a solution would ensure true control over of branches for the purpose of conductingoperations. acceptance testing by end-users and for trainingA conventional procedure would involve designing end-users and trainersand developing data marts from scratch, and Going live with the Data Warehouse population withsubsequently developing analytical reports and the transactional data for the entire bank (3100outputs. The entire process would have stretched branches)to over 2 years before it could meet all the Rolling out the solution to end-user decisionobjectives of the bank and the requirements of the makers

Delivering Information that is ‘Ready to be Analytics provided insights like when the accountServed’ was opened, the user’s activity, the rate of interest during account closure, the type of customer, theThe analytical content for the solution was industry/sector/facility to which he belonged anddelivered over Ramco’s own BI application named so on.Ramco DecisionWorksTM (RDW) — a web-based,platform-neutral and action-ready Performance The product’s Analytical Work Bench allowed BOIManagement and Decision Support System. to view performance both at the aggregate levelOffering superior reporting, comprehensive query and at the desired detailed level, enabling businessand analysis, it had the potential to enhance the users to initiate integrated action and follow up.organization’s performance. Accompanying analytical Depending on the type of user, the access andoutputs came in the form of scorecards, Key security levels could be defined.Performance Indicators (KPIs), analytical reports,graphical visualizations and user-specific Moreover, the drill-through facility provided criticaldashboards. insights like lien account bucket dimension data, NPA movement dimension including assets whichSays MVK Sarma, Vice President—Ramco Banking had slipped, minimal term deposit accountAnalytics, “By applying the pre-built analytical transaction data and so on.tools, users get better insights or knowledge intoorganizational performance/ conformance through In short, the Ramco Banking Analytics suite workedexceptions, trends and patterns. Users can also as a whistle blower, enhancing the data quality andcreate and modify rules, and based on these rules, mitigating operational risks. Within a period of nineplans can be modified. Over time, this creates fresh months, BOI went live with the Loans, Deposits anddata from which valuable insights can be gleaned”. Financial Profitability modules. As a separate initiative, Ramco delivered a PerformanceV.Viswanathan, Deputy General Manager, Bank of Management reporting system called “Sankalp”,India says, “Ramco Analytics for Bank Performance based on recommendations from McKinsey andManagement is found to be extremely suitable for Company.providing information on Business PerformanceManagement and review/monitoring of differentbusiness units of the Bank. The implementation ofbusiness analytics in the Bank has been seamlessand absolutely smooth mainly because of theprofessional approach adopted by Ramco’sImplementation Team”.The Solution in Action: What You See todayPrepares You for TomorrowAccording to K. Sriram, who headed theimplementation team, “After the first day of training,which consisted of a one hour hands-on trainingsession, 9 out of 10 users were confident theycould use the product from the very next day.” Theeffectiveness of the 3600 view was illustrated bytaking the accounts that had been closed in theprevious month. While their existing MIS reportsprovided only basic information like the customer’sname and account number, Ramco Banking

ENGES ALL CHQUICK FACTS Instituting an integrated Corporate Performance Management System for decision-making from corporate office to branch offices product lines, covering the key functional areas viz. business growth, business risk and operational aspects ES TIV JEC OB sophisticated Corporate Performance IMP LEM System quickly EN TA TI O Source (ODS) which would perform N HI full-fledged portfolio analysis across source data elements GH LIG all product lines, covering key for drawing the data from the transaction HTS functional areas of the bank system to provide daily refresh for the Data Warehouse technology that could connect with the existing Core Banking Solution selected set of branches for the Bank and conducting acceptance testing by end-users, as well as for training end-users and trainers population with the transactional data for S the entire bank (3100 branches) T FI NE across 24 weeks BE Finance portfolios across the bank profitability analysis of various business lines data for management reporting VIRONMEN EN T G IN T reviews IS EX Finacle Core Banking System

Global office locations: al India ndia Corporate Office ffice Ramco Systems Ltd. 64, Sardar Patel Road Taramani, Chennai - 600 113, India ndia Tel: +91 44 2235 4510 Toll-free: +1800 425 6667e-mail: contactramco@rsi.ramco.comcom North America rica Ramco Systems Corp.orp. Crossroads Corporate Center enter 3150, Brunswick Pike, Suite 130 Lawrenceville, NJ 08648 8648 Tel: +1 609 620 4800 Fax: +1 609 620 4860 Toll-free: +1 800 472 6261 e-mail: info@rsc.ramco.com com South Africa Canada ada RSL Enterprise Solutions (Pty) Ltd. Ramco Systems Canada Inc. No. 5, Walnut Road World Exchange Plaza laza 2nd Floor, SmartXchange Building 150 45, O”Connor St., Suite 1150 PO No. 1228, Durban - 4000 Ottawa, Ontario, Canada. K1P 1A4 South Africa com e-mail: info@rsc.ramco.com Tel: +27 31 304 0911, 0918, 0928 Fax: +27 31 304 3499 ASEAN Europe ope Malaysia Switzerland and Ramco Systems Sdn. Bhd. Ramco Systems Ltd. Suite 1001, Level 10 Lange Gasse 90, Postfachfach Menara PJ, Amcorp Trade Centre CH - 4020, Basel asel 18, Persiaran Barat, 46050 land Switzerland Petaling Jaya Selangor Darul Ehsan Tel: +41 61 205 2525/2509 2509 Malaysia Fax: +41 61 205 2590 Tel: +603 7958 8978 o.ch e-mail: info@ramco.ch Fax: +603 7958 8443 United Kingdom dom Singapore Ramco Systems Ltd. Ramco Systems Pte. Ltd. Exchange House ouse 10, Eunos Road 8 494, Midsummer Boulevardvard #13-06, Singapore Post Centre Central Milton Keynes MK9 2EA Singapore - 408 600 dom United Kingdom Tel: +65 6743 1513 Tel: +44 0 1908 255 989 Fax: +65 6743 1514 Fax: +44 0 1908 255 589 231 Mobile: +78 81911231 Middle East Germany many Dubai Ramco Systems Ltd. Ramco Systems Ltd. Lyoner Strasse 14 60528 0528 Suite 205, 2nd Floor, BT Building Frankfurt am Main Germany many EIB-4, Dubai Internet City Tel: +49 069 6655 4485 PO Box 500235, Dubai, UAE Fax: +49 069 6655 4100 Tel: +971 4 3636784 Fax: +971 4 3636785 Contact Office Abu Dhabi Ramco Systems Ltd. CERT Technology Park Block D - 15, Muroor Road Al Saada Street Junction PO Box 37973 Abu Dhabi, UAE Tel: +971 2 4048642 Fax: +971 2 4462050 For more information, you can e-mail us at contactramco@rs contactramco@rsi.ramco.com or visit us at www.ramco.com Logistics | Manufacturing | Aviation | Banking & Financial Services | Real Estate & Infrastructure | Governance | Services | Energy & Utilities | Mining viation c Copyright 2011, Ramco Systems Limited. Information subject to change. All rights acknowledged. Informati

Ramco Banking Analytics Case Study - Bank of India

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