My Program Management Experience

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The following slides explains my experience on Off shoring Global IT services for a manufacturing customer whose factories are distributed in Europe, US and APAC

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My Program Management Experience

  1. 1. Ramachandran R, PMP September 2010 <ul><li>The following slides explains my experience on Off shoring Global IT services for a manufacturing customer whose factories are distributed in Europe, US and APAC </li></ul>
  2. 2. Objective: Offshore IT services to Thailand including resource transition from Europe and Asia Duration: July 2008 – Feb 2010 (20 months) Value: xxx million dollars Program: Global Datacenter Sourcing
  3. 3. Transition of Resources <ul><li>Objective: </li></ul><ul><ul><li>Transfer existing IT staff to Suppliers or third-party vendors. </li></ul></ul><ul><li>Tasks: </li></ul><ul><ul><li>Interviewing, matching the skill and salary structure with the supplier’s organization structure, Orientation on the Organization culture and way of working. </li></ul></ul><ul><li>Team: </li></ul><ul><ul><li>4 persons of Thai nationals including Executive Vice President of Human Resources and Managed Operations. </li></ul></ul>
  4. 4. Bidding for the GDS Program <ul><li>Objective: </li></ul><ul><ul><li>Drafting a competitive Bid proposal for procuring the Offshore Infrastructure services contract. </li></ul></ul><ul><li>Tasks: </li></ul><ul><ul><li>Evaluate the scope of the Infrastructure services. </li></ul></ul><ul><ul><li>Identify the number of support resources required. </li></ul></ul><ul><ul><li>Identify the risks and the impact. </li></ul></ul><ul><li>Team: </li></ul><ul><ul><li>3 member team from Thailand including the Executive vice president. </li></ul></ul><ul><li>Deliverable: </li></ul><ul><ul><li>Competitive Bid proposal for each of the Infrastructure services domain. </li></ul></ul>
  5. 5. Building the Support Architecture <ul><li>Objective: </li></ul><ul><ul><li>Develop the support architecture for managing the Infrastructure services remotely out of Thailand. </li></ul></ul><ul><li>Tasks: </li></ul><ul><ul><li>Technical assessment of the support services. </li></ul></ul><ul><ul><li>Define architecture according to the different technology landscape that would be managed. </li></ul></ul><ul><ul><li>Evaluate Risks, Impact and Mitigation scenarios. </li></ul></ul><ul><li>Team: </li></ul><ul><ul><li>7 member team from Thailand and Europe. </li></ul></ul><ul><li>Deliverable: </li></ul><ul><ul><li>Deliver domain specific architecture and propose how services will be delivered on a 24 x 7 to 12 manufacturing sites in Europe and Asia within the agreed SLA. </li></ul></ul>
  6. 6. Assessment of IT Support Services <ul><li>Objective: </li></ul><ul><ul><li>Assess the current IT support Services, identify gaps, evaluate risks, prepare mitigation plans for 10 manufacturing sites in Europe and Asia. </li></ul></ul><ul><li>Tasks: </li></ul><ul><ul><li>Explain the scope of the assessment </li></ul></ul><ul><ul><li>Assess the scope with respect to the agreed services to be delivered. </li></ul></ul><ul><ul><li>Evaluate the gaps with regard to the agreed level of services to be delivered. </li></ul></ul><ul><ul><li>Prepare risk and mitigation plans </li></ul></ul><ul><ul><li>Submit the proposal to the customer </li></ul></ul><ul><li>Team: </li></ul><ul><ul><li>6 member team from Thailand, Program manager and Project Managers from Europe. </li></ul></ul><ul><li>Deliverable: </li></ul><ul><ul><li>Assessment, Gap Analysis, Risk Acceptance document </li></ul></ul>
  7. 7. Service Setup <ul><li>Objective: </li></ul><ul><ul><li>Preparing the Operations team to receive and deliver the Infrastructure services as per the agreed SLA </li></ul></ul><ul><li>Tasks: </li></ul><ul><ul><li>Staffing the Operations team to support 24 x 7. </li></ul></ul><ul><ul><li>Explain the scope of the Program </li></ul></ul><ul><ul><li>Consolidate the project deliverables. </li></ul></ul><ul><ul><li>Ensure readiness in terms of knowledge and skills. </li></ul></ul><ul><li>Team: </li></ul><ul><ul><li>12 member team from Thailand as the core Operations team. </li></ul></ul><ul><li>Deliverable: </li></ul><ul><ul><li>Ensure readiness of the Operations team </li></ul></ul>
  8. 8. Questions or Comments <ul><li>Thank you for watching my slides. Your feedback, questions, comments will be highly appreciated. </li></ul><ul><li>You can also reach me at : </li></ul><ul><ul><li>[email_address] </li></ul></ul><ul><ul><li>[email_address] </li></ul></ul><ul><ul><li>[email_address] </li></ul></ul><ul><ul><li>Linkedin: ramachandran.rajagopal </li></ul></ul>
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