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[Km] ask a librarian service

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It's KM at Learning Resources and Educational Media Center, Mae Fah Luang University. …

It's KM at Learning Resources and Educational Media Center, Mae Fah Luang University.
We are renovating "Ask a Librarian" to "Ask Us".
One in the way to branding our library. - Rakphao

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Transcript

  • 1. Ask a Librarian Us Service Let’s create “Answer Team” ( KM : “Ask Us” Support team Organize by Rakphao Theppan Learning Resources and Educational Media Center, Mae Fah Luang University
  • 2. | ? renew ? ? ? ? ? ? ? ?? eBook / database ? ? Wi-Fi Set VPN ? Wi-Fi / eLearning / Turnitin / OPAC / … ? Impact Factor ? ? ?
  • 3. • • • • Ask a Librarian  Ask Us
  • 4. Core Team Ask Us Sangduan Rakphao Danut Rujirada Rungarun, Thiranun Sasripat Reference desk, Training, Turnitin Circulation, Fine, Book holding / Renew Periodical Service, Journal Impact Factor Interlibrary Loan, DDS eLearning Service Press Releases, Contact Coordinator
  • 5. New “Ask US” Page Ask a Librarian Us
  • 6. Case Studies Ask a Librarian Service
  • 7. http://www.loc.gov/rr/askalib/
  • 8. http://library.stanford.edu/ask
  • 9. https://library.nyu.edu/ask/
  • 10. https://www.lib.ncsu.edu/askus
  • 11. http://libraries.ucsd.edu/help/ask-a- librarian/
  • 12. TOOLS FOR ASK A LIBRARIAN SERVICE
  • 13. LIVE CHAT SERVICE
  • 14. LIVE CHAT Tools for Library
  • 15. LIVE CHAT Tools for Library
  • 16. LIVE CHAT Tools for Library
  • 17. LIVE CHAT SERVICE Ask a Librarian Service library.mfu.ac.th library.mfu.ac.th:8080/webchat/ Spark Client
  • 18. Spark (chat client) LIVE CHAT SERVICE Download at : http://www.igniterealtime.org/proj ects/spark/ • Server library.mfu.ac.th • login • create account
  • 19. Web Chat LIVE CHAT SERVICE : library.mfu.ac.th:8080/webchat/ • •
  • 20. How to chat LIVE CHAT SERVICE web chat Spark Spark
  • 21. CASE STUDIES LIVE CHAT SERVICE
  • 22. http://www.answerland.org/
  • 23. Email Group for Ask Service Library-Help-desk@mfu.ac.th • • Email Group Library-Help-desk@mfu.ac.th • assign
  • 24. Email Group for Ask Service Library-Help-desk@mfu.ac.th
  • 25. E-News Letter Email library@mfu.ac.th • Announcement + Press Release + Current Awareness Service • library@mfu.ac.th • Topic • Header email
  • 26. E-News Letter Email library@mfu.ac.th • MFU Library vs LREMC ? • • MS Word, MS Excel, PDF
  • 27. !!!
  • 28. PDF
  • 29. PDF Display
  • 30. Email Display
  • 31. News letter
  • 32. Thank you for your interest in joining Full house ^