E - comerce
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E - comerce

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    E - comerce E - comerce Presentation Transcript

    • E-commerce – Security Issue Ethical Issue
    • 2 of 41
    • What is Electronic Commerce? Electronic business/ electronic commerce: Business process, or collection of business processes, conducted using Internet technologies. Business processes: Includes all the processes and requirements that companies do to achieve their objectives.
    • Benefits of e-commerce Access to global market Cutting out the middle man 24*7 Greater customer satisfaction Reduced marketing cost Better customer information
    • Electronic Commerce Classification Schemes Business-to-consumer (B2C) Participant-based Classifications Business-to-business (B2B) Business-to-government (B2G) Consumer-to-consumer (C2C) Activity-based Classifications Revenue Processes Operations Processes
    • Participant-Based Classification A participant-based electronic commerce: based on the types of participants in the process. Participants might be businesses, consumers, or government entities. Business-to-consumer (B2C) electronic commerce: a process undertaken by a company to sell goods or services to individuals.
    • Participant-Based Classification Business-to-business (B2B) electronic commerce: process processes selling goods or services to other business firms. Business-to-government (B2G): processes of dealing with government agencies. Consumer-to-consumer (C2C): processes use by individuals who are not operating formal businesses to conduct transactions.
    • Activity-Based Classification Activity-based electronic commerce classification scheme: organized by what the business activities are designed to accomplish. Business Model: includes the way a company does business, the sum of its business activities and processes. Revenue Model: the business processes that a company uses to find new customers, make sales, and deliver the goods or services that it sells.
    • Activity-Based Classification Operations Model: the other business processes in a company, such as purchasing, hiring, receiving, and manufacturing. Electronic commerce activities are designed to improve a company’s revenue processes; to reduce the cost or increase the efficiency of its operation processes.
    • Ethical Standards Companies conduct business on the Web should try to follow the ethical standards as they were doing business in the physical world. High ethical standards can establish a company’s reputation and increase the level of trust of customers, suppliers, and employees. Lack of ethical practices can cause immediate damage to a company’s reputation.
    • Consumer Concerns  Participants in electronic commerce have two major concerns: 1. Transaction security 2. Non violation of their privacy
    • Security Issue Requirements of secure e-commerce system: Privacy Integrity Authentication Non repudiation
    • Security Implications SSL Protocol Hacker Click stream Customer & Server Server Security Setting up a site Choosing a company name
    • 14 of 41
    • Future of Electronic Commerce Many businesses, organizations and individuals are interconnected via the Internet. The Web provides an easy-to-use interface. The combination of the Web’s interface and the Internet computer networking opens new opportunities for e- commerce.
    • Conclusion Companies use Web strategies to generate revenues, increase operational efficiency, and reduce costs. Emergence of new Web-based business models. E-commerce companies have taken steps to reassure consumers of their transaction security and their privacy. E-commerce operates in an international, legal and ethical environment.
    • Thank You 17 of 41