Twitter For Business


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What is Twitter, why should your company be using Twitter, and what are some best practices for brands on Twitter? The answers to these questions (and more) are in this great presentation!

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Twitter For Business

  1. 1. Twitter for Business @Sam_Nute
  2. 2. 2013 Graduate of The University of New Hampshire Dual Major: Marketing & Entrepreneurship ! Inbound Marketing Specialist at Raka Create content to build brand recognition Increase engagement and customer relationships Responsible for all things social media About Me
  3. 3. Launched by Jack Dorsey in March 2006 An online social networking and microblogging service Users send/read tweets, which are limited to 140 characters Transformed the way news outlets, businesses, and everyday people access information Over 550 million users - 9,100 tweets sent every second So, What is Twitter?
  4. 4. Why Should Businesses Use Twitter? To connect with your customers Serves as a direct communication channel Increases brand loyalty Customer feedback Listening/replying will benefit the business and brand Spread company news and product/service developments Increase the number of links to your site and content Increases visibility, customer base, and sales
  5. 5. Twitter Best Practices Create tweets that resonate with your audience Share useful, engaging content like pictures and links Behind the scenes, developing projects, etc. Keep tweets short and sweet Between 120 and 130 characters Avoid sounding too promotional - be human!
  6. 6. Twitter Best Practices Simply reply Engage with your audience to build relationships! ! Follow interests to discover compelling content Search for industry leaders and relevant keywords ! Tweet often (3 to 5 times a day, then adjust quantity/time Best time to tweet - between 1-3 p.m. Mon. thru Thurs. Avoid tweeting best content after 8 p.m. & on Friday
  7. 7. Twitter Best Practices Do this! NOT this.
  8. 8. Branding on Twitter Have a defined brand voice/personality Serious, sarcastic, etc. - what defines your brand? Consistency is key! ! Choose a background that matches your brand Create custom, consistent branded images Keep the dimensions in mind Profile Picture: 81 x 81 px Header Image: 520 x 260 px
  9. 9. Branding on Twitter ‘About’ section - incredibly important Most important points of your business Introduce yourself - shorter is better Best practice: Include link to your site
  10. 10. Engagement Be conversant with two-way conversations Sparking conversations and answering questions builds your community and keeps content interesting ! Use keyword searches to find new users/conversations ! Have clear goals/create an action plan Define where you want to be and how/when to get there Use meaningful metrics to quantify goals Make sure everyone is on the same page
  11. 11. Engagement Create lists News Local Businesses Industry Leaders Networking/Conference Contacts
  12. 12. Links Social Media Image Size Guide ! 10 Reasons Why Your Business Should Use Twitter ! 10 Lessons From the Top 25 Most Engaged Twitter Brands ! Best Practices for Brands on Twitter
  13. 13. ! @rakacreative