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Communication Communication Presentation Transcript

  • Communication Prepared by Rajveer Bhaskar, Assistant Professor RCPIPER, Shirpur, M.S.
  • Communication  Latin word – communis (common)  An exchange of idea, facts, opinions or emotions to create mutual understanding.  Nature of communication: 1. Pervasive function 2. Continuous process 3. Mutual understanding 4. Two way process
  • The Communication Process and Communication Barriers  Communication process – Consists of a sender who encodes a message and transmits it through a channel to a receiver who decodes it and may give feedback.
  • The Process of Communication
  • The Process of Communication How may the senderHow may the sender encode a message?encode a message? Verbally or nonverbally. By speaking, writing, gesturing. What kinds of channelsWhat kinds of channels carry messages?carry messages? Letters, e-mail, IM, memos, TV, telephone, voice, body. Others?
  • The Process of Communication How does a receiverHow does a receiver decode a message?decode a message? Hearing, reading, observing When is communicationWhen is communication successful?successful? When a message is understood as the sender intended it to be. How can aHow can a communicator providecommunicator provide for feedback?for feedback? Ask questions, check reactions, don’t dominate the exchange.
  • Barriers/Limitations of Communication PhysicalPhysical barriersbarriers hearing disabilities, noisy surroundings PsychologicalPsychological barriersbarriers tuning out ideas that counter our values LanguageLanguage problemsproblems unfamiliar or changed words NonverbalNonverbal distractionsdistractions mannerisms, appearance
  • Barriers to Communication 5-8 Thought speedThought speed our minds process thoughts faster than speakers say them FakingFaking attentionattention pretending to listen GrandstandingGrandstanding talking all the time or listening only for the next pause
  • Gender Conversation Differences  Men and women converse for different reasons.  Men tend to talk to emphasize status.  Women tend to talk to create connections and develop relations.
  • Role/significance of communication  Planning & decision making  Implementation of plans  Motivation & morale  Human relations  Training & development  Coordination  Public relation
  • Channel of communication  Route through which information flow  Formal – institutionally determined and related with the status of sender and receiver.  Deliberately created to regulate flow of information in orderly manner. 1. Downward communication 2. Upward communication 3. Horizontal communication 4. Diagonal communication
  • Channel of communication  Informal communication (grapevine) 1. Informal & inter personal 2. Information passes to all direction 3. Flexible & faster 4. Nobody can be held responsible for it 5. Gossips & rumours
  • Communication media  Oral  Written 1. Clarity of thought 2. Simplicity 3. Brevity (brief) 4. Completeness 5. Correctness 6. Empathy (projection on receiver’s position) 7. Pretesting  Nonverbal(Gestural)
  • Communication network  Circle network – Greater satisfaction, noisy, slow, unorganized  Chain network – order from one superior, inflexible  Wheel network – all communication passes through center person, fast but autocratic  All channel network – free flow of information, highest satisfaction but unstructured
  • Barrier to communication  Organizational  Status  Semantic  Inattention  Perceptual  Information overload  Premature evaluation  Channel distortion
  • Effective communication  Clarity  Completeness  Brevity  Timeliness  Compassion  Integrity  Compassion  Feedback  Attention  Strategic use of grapevine