Communication

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Communication

  1. 1. Communication Prepared by Rajveer Bhaskar, Assistant Professor RCPIPER, Shirpur, M.S.
  2. 2. Communication  Latin word – communis (common)  An exchange of idea, facts, opinions or emotions to create mutual understanding.  Nature of communication: 1. Pervasive function 2. Continuous process 3. Mutual understanding 4. Two way process
  3. 3. The Communication Process and Communication Barriers  Communication process – Consists of a sender who encodes a message and transmits it through a channel to a receiver who decodes it and may give feedback.
  4. 4. The Process of Communication
  5. 5. The Process of Communication How may the senderHow may the sender encode a message?encode a message? Verbally or nonverbally. By speaking, writing, gesturing. What kinds of channelsWhat kinds of channels carry messages?carry messages? Letters, e-mail, IM, memos, TV, telephone, voice, body. Others?
  6. 6. The Process of Communication How does a receiverHow does a receiver decode a message?decode a message? Hearing, reading, observing When is communicationWhen is communication successful?successful? When a message is understood as the sender intended it to be. How can aHow can a communicator providecommunicator provide for feedback?for feedback? Ask questions, check reactions, don’t dominate the exchange.
  7. 7. Barriers/Limitations of Communication PhysicalPhysical barriersbarriers hearing disabilities, noisy surroundings PsychologicalPsychological barriersbarriers tuning out ideas that counter our values LanguageLanguage problemsproblems unfamiliar or changed words NonverbalNonverbal distractionsdistractions mannerisms, appearance
  8. 8. Barriers to Communication 5-8 Thought speedThought speed our minds process thoughts faster than speakers say them FakingFaking attentionattention pretending to listen GrandstandingGrandstanding talking all the time or listening only for the next pause
  9. 9. Gender Conversation Differences  Men and women converse for different reasons.  Men tend to talk to emphasize status.  Women tend to talk to create connections and develop relations.
  10. 10. Role/significance of communication  Planning & decision making  Implementation of plans  Motivation & morale  Human relations  Training & development  Coordination  Public relation
  11. 11. Channel of communication  Route through which information flow  Formal – institutionally determined and related with the status of sender and receiver.  Deliberately created to regulate flow of information in orderly manner. 1. Downward communication 2. Upward communication 3. Horizontal communication 4. Diagonal communication
  12. 12. Channel of communication  Informal communication (grapevine) 1. Informal & inter personal 2. Information passes to all direction 3. Flexible & faster 4. Nobody can be held responsible for it 5. Gossips & rumours
  13. 13. Communication media  Oral  Written 1. Clarity of thought 2. Simplicity 3. Brevity (brief) 4. Completeness 5. Correctness 6. Empathy (projection on receiver’s position) 7. Pretesting  Nonverbal(Gestural)
  14. 14. Communication network  Circle network – Greater satisfaction, noisy, slow, unorganized  Chain network – order from one superior, inflexible  Wheel network – all communication passes through center person, fast but autocratic  All channel network – free flow of information, highest satisfaction but unstructured
  15. 15. Barrier to communication  Organizational  Status  Semantic  Inattention  Perceptual  Information overload  Premature evaluation  Channel distortion
  16. 16. Effective communication  Clarity  Completeness  Brevity  Timeliness  Compassion  Integrity  Compassion  Feedback  Attention  Strategic use of grapevine

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