Raju Mandhyan
26/05/2014
“I would not interfere with any creed of
yours, nor want to appear that I have all the
cures. There is so much ...
26/05/2014 www.mandhyan.com
 Overview
 Appreciative Inquiry
 Applications of AI
 The Guiding Principles
 The Art of S...
26/05/2014 www.mandhyan.com
Daniel Goleman’s
book,
Primal Leader
5
 an emerging paradigm for seeking
what works and moving towards it
 an organizational development
method
 or, better st...
26/05/2014 www.mandhyan.com
Deficit-Based
1. Root Cause Analysis
2. Solution Analysis
3. Action Planning
Basic Assumption:...
26/05/2014 www.mandhyan.com
AI Application
8
1. Facilitating generative
discussions
2. Invoking positive stories
3. Learning from successes
4. Involving communities
5....
• GTE
– Culture Change
– Union Management
Partnership
– Call Center Excellence
• Results
– 1997 ASTD Award
• United Religi...
26/05/2014 www.mandhyan.com
AI Assumptions
11
One:
In every human
situation
something
works.
www.mandhyan.com
AI Assumptions
12
Two:
What we
focus on
becomes our
reality
26/05/2014 www.mandhyan.com
AI Assumptions
13
Three:
Reality is
created in the
moment and
there are
multiple realities
26/05/2014 www.mandhyan.com
AI Assumptions
14
Four:
The language
we use
shapes our
reality
26/05/2014 www.mandhyan.com
AI Assumptions
15
Five:
The act of asking
questions
influences the
outcome in some
way
26/05/2014 www.mandhyan.com
AI Assumptions
16
26/05/2014 www.mandhyan.com
Affirmative Topic
17
26/05/2014 www.mandhyan.com
Deficit Issues
Decreasing Poverty
• Reduction of Sexual
Harrasment
• Fear of Job Loss
• Delaye...
26/05/2014 www.mandhyan.com
World Vision
• Integrative Process
• Innovation
• Empowerment
• Diversity
• Organizational Lea...
26/05/2014 www.mandhyan.com
Inquiry, the AI
Protocol
20
 Generate curiosity and invite
creativity
 Converge thought and stir up the
unconscious…surfacing paradigms
 Create aut...
Construction: the ASSUMPTION & the
LANGUAGE open or close possibilities
 Rank the following from powerful to more
powerfu...
CHECK ASSUMPTIONS imbedded
/underlying...
 How can we work under two cultures?
 What is the best way to let the other te...
The Risk of “Why?”
 As you move from yes/no to why and then
to what if…the questions stimulate
reflection and creativity
...
 What’s important and why do we care?
 What is our purpose behind our purpose?
 What constructive facts do we know?
 W...
 For connecting INSIGHTS to IDEAS
 What MEANING connects with
CHALLENGES?
 What else do we need, add?
 Have we conside...
which must consider capacity
 How can we best transfer information as a
team?
 How can we best share technology as an
or...
 create MOVEMENT& ACTION…
 Success is assured, what BOLD steps do
we need to take?
 What help can we give or take
 Wha...
 Always in direction
 of a solution
 of evoking creativity
 of holistic growth
 Never in direction
 of an error
 of...
26/05/2014 www.mandhyan.com
Experiment w/Questions
30
26/05/2014 www.mandhyan.com
The 4D Model
31
26/05/2014 www.mandhyan.com
Discovery
“What gives life?”
(The best of what is)
Appreciating
Design
“How to go about it, id...
 DISCOVER: The identification of organizational
processes that work well.
 DREAM: The envisioning of processes that will...
 Choose an Affirmative Topic …….as done earlier
 Discover through Stories what Worked / Built / Grew
 Ask Questions to ...
26/05/2014 www.mandhyan.com35
Whenever you need
Communications Skills Enhancement
Creative Thinking and Change
Managemen...
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Appreciative Inquiry, Webinar Slides

  1. 1. Raju Mandhyan
  2. 2. 26/05/2014 “I would not interfere with any creed of yours, nor want to appear that I have all the cures. There is so much to know, so many things are true. The way my feet must go may not be the best for you. So I give this spark of what is light to me, to guide you through the dark but not tell you what to see.” -Anon www.mandhyan.com A Disclaimer 2
  3. 3. 26/05/2014 www.mandhyan.com  Overview  Appreciative Inquiry  Applications of AI  The Guiding Principles  The Art of Story / Discovery  The AI Protocol in Action  The Four D Cycle Model  Next Steps Agenda 4
  4. 4. 26/05/2014 www.mandhyan.com Daniel Goleman’s book, Primal Leader 5
  5. 5.  an emerging paradigm for seeking what works and moving towards it  an organizational development method  or, better still, “a way of life.” 26/05/2014 www.mandhyan.com Appreciative Inquiry 6
  6. 6. 26/05/2014 www.mandhyan.com Deficit-Based 1. Root Cause Analysis 2. Solution Analysis 3. Action Planning Basic Assumption: Systems/Organizations problems to be solved. Appreciative Inquiry 1. Reflecting on strengths and best practices 2. Exploring possibilities 3. Co-creating a World of our choice. Basic Assumption: People/Organizations are mysteries to be embraced 2 Approaches to Development 7
  7. 7. 26/05/2014 www.mandhyan.com AI Application 8
  8. 8. 1. Facilitating generative discussions 2. Invoking positive stories 3. Learning from successes 4. Involving communities 5. Constructing visions www.mandhyan.com AI Applied Through 26/05/2014 9
  9. 9. • GTE – Culture Change – Union Management Partnership – Call Center Excellence • Results – 1997 ASTD Award • United Religions Initiative – Organization Design • Results – June 2000 Charter Signing – Centers on Every Continent – Million Pledges of Support 26/05/2014 www.mandhyan.com • Nutrimental Foods – Visioning & Strategic Planning • Results – 200% Profits 300% Absenteeism 3 Success Stories 10
  10. 10. 26/05/2014 www.mandhyan.com AI Assumptions 11
  11. 11. One: In every human situation something works. www.mandhyan.com AI Assumptions 12
  12. 12. Two: What we focus on becomes our reality 26/05/2014 www.mandhyan.com AI Assumptions 13
  13. 13. Three: Reality is created in the moment and there are multiple realities 26/05/2014 www.mandhyan.com AI Assumptions 14
  14. 14. Four: The language we use shapes our reality 26/05/2014 www.mandhyan.com AI Assumptions 15
  15. 15. Five: The act of asking questions influences the outcome in some way 26/05/2014 www.mandhyan.com AI Assumptions 16
  16. 16. 26/05/2014 www.mandhyan.com Affirmative Topic 17
  17. 17. 26/05/2014 www.mandhyan.com Deficit Issues Decreasing Poverty • Reduction of Sexual Harrasment • Fear of Job Loss • Delayed Orders • Customer Complaints • Lack of Training Affirmative Topics Increasing Affluence . . . . Affirmative Language 18
  18. 18. 26/05/2014 www.mandhyan.com World Vision • Integrative Process • Innovation • Empowerment • Diversity • Organizational Learning North American Steel • Magnetic Connections • Revolutionary Responsiveness • Continuous Learning • Energized Engagement • Industry Leading Agility Examples of Affirmative Topics 19
  19. 19. 26/05/2014 www.mandhyan.com Inquiry, the AI Protocol 20
  20. 20.  Generate curiosity and invite creativity  Converge thought and stir up the unconscious…surfacing paradigms  Create authorship of the idea… therefore ownership of the eventual responsibility 26/05/2014 www.mandhyan.com Questions 21
  21. 21. Construction: the ASSUMPTION & the LANGUAGE open or close possibilities  Rank the following from powerful to more powerful 1. Yes/no questions 2. Why 3. How 4. What 26/05/2014 www.mandhyan.com 5. Which 6. What if 7. Who 8. When 9. Where Questions 22
  22. 22. CHECK ASSUMPTIONS imbedded /underlying...  How can we work under two cultures?  What is the best way to let the other team understand our language?  How can we increase cooperation between diverse groups? 26/05/2014 www.mandhyan.com Questions 23
  23. 23. The Risk of “Why?”  As you move from yes/no to why and then to what if…the questions stimulate reflection and creativity  A WHY question needs to carefully constructed because, more often that not, it generates a defensive response 26/05/2014 www.mandhyan.com Questions 24
  24. 24.  What’s important and why do we care?  What is our purpose behind our purpose?  What constructive facts do we know?  What beliefs backed our successes?  What precisely did we do right? 26/05/2014 www.mandhyan.com Inward Questions 25
  25. 25.  For connecting INSIGHTS to IDEAS  What MEANING connects with CHALLENGES?  What else do we need, add?  Have we considered the environment, the ecology and the economy? 26/05/2014 www.mandhyan.com Outward Questions 26
  26. 26. which must consider capacity  How can we best transfer information as a team?  How can we best share technology as an organization?  How can we best share knowledge as a community? 26/05/2014 www.mandhyan.com Outward Questions 27
  27. 27.  create MOVEMENT& ACTION…  Success is assured, what BOLD steps do we need to take?  What help can we give or take  What language DESIGNs the future in full form 26/05/2014 www.mandhyan.com Forward Questions 28
  28. 28.  Always in direction  of a solution  of evoking creativity  of holistic growth  Never in direction  of an error  of a blame  of drawing defensiveness 26/05/2014 www.mandhyan.com Questions must be 29
  29. 29. 26/05/2014 www.mandhyan.com Experiment w/Questions 30
  30. 30. 26/05/2014 www.mandhyan.com The 4D Model 31
  31. 31. 26/05/2014 www.mandhyan.com Discovery “What gives life?” (The best of what is) Appreciating Design “How to go about it, ideally? Co-constructing Dream “What might be?” (What is the world calling for) Envisioning Results Destiny “How to live, learn, and improve?” Sustaining Affirmative Topic Choice 4D Cycle 32
  32. 32.  DISCOVER: The identification of organizational processes that work well.  DREAM: The envisioning of processes that will work well in the future.  DESIGN: Planning and prioritizing processes that would work well.  DESTINY (or DELIVER): The implementation (execution) of the proposed design. 26/05/2014 www.mandhyan.com Four D Cycle 33
  33. 33.  Choose an Affirmative Topic …….as done earlier  Discover through Stories what Worked / Built / Grew  Ask Questions to Reflect deeper ___ Minutes  Dream what the future CAN be  Ask Questions, Reinforce ____ Minutes  Design a do-able Strategy  Ask Question, not to doubt, but Clarify & Shape __ Minutes  Deliver the Goods  Write out a workable Check List ___ Minutes  Share Output with another Team www.mandhyan.com Steps / Destiny 26/05/2014 34
  34. 34. 26/05/2014 www.mandhyan.com35 Whenever you need Communications Skills Enhancement Creative Thinking and Change Management Leadership and Strategy www.mandhyan.com26/05/2014 www.mandhyan.com 35
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