Balanced Scorecard

Managing Corporate Performance with Balanced Scorecard

Anda bisa mendownload file presentasi ini di : www.rajapresentasi.com Rajapresentasi.com menyediakan file powerpoint slides untuk topik management skills, marketing, strategy and HR management

Performance Management Framework Identifying Defining Measuring Monitoring Reporting Key Performance Indicators Company strategy Vision Mission Strategy Strategy Map

4 Perspectives in Balanced Scorecard If we succeed, how will we look to our shareholders? Financial Perspective To achieve our vision, how must we look to our customers? Customer Perspective To satisfy our customers, which processes must we excel at? Internal Perspective To achieve our vision, how must our organization learn and improve? Learning & Growth Perspective The Strategy

Strategy and Balanced Scorecard Mission – Why We Exist Vision – What We Want to Be Values – What’s Important to Us Strategy : Our Game Plan Strategy Map : Translate the Strategy Balanced Scorecard : Measure and Focus Strategic Outcomes Satisfied Shareholders Delighted Customers Excellent Processes Motivated Workforce

Perspektif Keuangan Perspektif keuangan secara umum berfokus pada dua elemen utama : Peningkatan Pendapatan Peningkatan Produktivitas atau Efisiensi Biaya Profit

Meningkatkan laba bersih
Meningkatkan jumlah pendapatan
Meningkatkan pertumbuhan pendapatan
Meningkatkan produktivitas biaya (efisisien biaya)
Menurunkan piutang ragu-ragu (non performing loan)
Contoh Sasaran Strategis dalam Perspektif Keuangan

Price Availability Brand Service Quality Customer Acquisition Customer Satisfaction Customer Retention Customer Profitability Market Share Model dalam Perspektif Pelanggan

Contoh Sasaran Strategis Perspektif Pelanggan
Meningkatkan profitabilitas per pelanggan
Meingkatkan market share
Mengembangkan brand image
Meningkatkan kepuasan pelanggan
Meningkatkan jumlah pelanggan loyal

Layanan kepada Pelanggan Mutu dan Keandalan Produk Kecepatan dalam Memenuhi Kebutuhan Pelanggan Kecepatan dalam Merespon Komplain Pelanggan Proses Bisnis Internal Elemen-elemen dalam Proses Bisnis

Contoh Sasaran Strategis dalam Proses Bisnis
Meningkatkan mutu dan keandalan produk
Menurunkan jumlah produk yang gagal
Meningkatkan kecepatan pelayanan
Mengembangkan inovasi proses
Mengembangkan kapasitas produksi

Human Capital Organization Capital
Skills
Knowledge
Attitude
Culture
Leadership
Collaboration
Perspektif Learning and Growth

Mengembangkan kompetensi karyawan
Membangun kultur perusahaan yang unggul
Menciptakan pola kepemimpinan yang efektif
Meningkatkan produktivitas karyawan
Contoh Sasaran Strategis dalam Perspektif Pembelajaran

Manage Cost Efficiency Enhance Long-term Shareholder Value Increase Revenue Growth Increase Customer Acquisition Nurture Customer Satisfaction Achieve Operational Excellence Drive Demand via Customer Relation Management Manage Dramatic Growth through Innovation Implement Good Environmental Policy Corporate Balanced Scorecard Map - An Example Financial Customer Business Process Expand Market Share Develop Employee Satisfaction Learning & Growth Enhance Employee Productivity Improve Employee Appraisal System

Balanced Scorecard Identifying Defining Measuring Monitoring Reporting Key Performance Indicators Company strategy Vision Mission Strategy Balanced Scorecard

Optimize HR Efficiency Drive Long term Shareholder Value Enhance People & Organizational Effectiveness Achieve HR Process Excellence Develop Strategic & Functional HR Competencies Build Strategic Employee Competencies Drive Organizational Performance Enhance Technology for HR Create Climate for HR Action HR Strategy Map Template Financial Customer HR Internal Process Learning & Growth Create Positive Work Environment Provide Quality HR Service Provide High Performance People

Optimize Marketing Efficiency Drive Long term Shareholder Value Increase Sales Revenue Develop Innovative Marketing Communication Program Develop Strategic & Functional Marketing Competencies Develop Marketing Business Intelligence Accelerate New Product Development Ideas Enhance Technology for Marketing Foster Creative Thinking & Innovative Solutions Marketing Strategy Map Template Financial Customer Internal Process Learning & Growth Create Satisfied and Loyal Customers Enhance Brand Image Develop Effective Customer Relation Management

Halaman slide yang baru saja Anda lihat hanyalah SAMPEL atau contoh isi materi presentasi. File slide presentasi secara lengkap dan komprehensif dapat Anda peroleh di www.rajapresentasi.com

http://rajapresentasi.com	24258
http://strategimanajemen.net	8149
http://www.slideshare.net	94
http://shob1r1n87.blogspot.com	56
http://www.strategimanajemen.net	47
http://74.125.153.132	4
http://translate.googleusercontent.com	4
http://kampiun123.blogspot.com	3
http://www.shob1r1n87.blogspot.com	3
http://webcache.googleusercontent.com	3
http://morinerociana.blogspot.com	2
https://lms.kku.edu.sa	2
http://74.125.47.132	1
http://72.14.235.132	1
http://www.kampiun123.blogspot.com	1

Balanced Scorecard

by Yodhia Antariksa on Aug 10, 2008

Accessibility

Categories

Tags

Upload Details

Usage Rights

15 Embeds 32,628

Statistics

Balanced Scorecard — Presentation Transcript