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Quality Control is the key for any business growth. The Entrepreneur should focus on Quality control in order to increase the user experience of the product/services.

Quality Control is the key for any business growth. The Entrepreneur should focus on Quality control in order to increase the user experience of the product/services.

Published in: Business, Technology

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  • 1. www.mindtrain.in
  • 2. Quality for Higher Productivity
  • 3. Quality for Higher Productivity
  • 4. Quality Is… • Meeting Our Customer’s Requirements • Doing Things Right the First Time; • Consistency • Freedom from Defects • Continuous Improvement Quality for Higher Productivity
  • 5. 5 Quality for Higher Productivity • Quality is the responsibility of the quality department ? • (True or False)
  • 6. Quality for Higher Productivity False – Quality departments Only measure and report conformance, demand corrective action, encourage defect prevention, teach quality improvement. – Quality output is the responsibility of those who get paid doing it.
  • 7. Quality for Higher Productivity • Productivity = Output/ Input Productivity is, for every unit of input what is output.
  • 8. Quality for Higher Productivity • Poor Quality Practices • Supervisors not giving clear instructions to workers • Each department working only for itself • Trying to control people through systems and not with communication. • Not having clear parameters for quality – tolerance limit. • Philosophy “defects and errors are inevitable”; to err is human. • Fire fighting, not addressing the root cause of the problem. • The “It’s not my problem” attitude
  • 9. 9 Quality for Higher Productivity How to maintain Quality : • The road to perfect quality is through prevention, not inspection. • Identifying and eliminating the causes of problems reduces rework, warranty costs, and inspection. • Creating quality production does not cost money, it saves money.
  • 10. 10 Quality for Higher Productivity How to prevent Quality issues: Secret of prevention is to look at the design and identify opportunities for error and eliminate those parts/process from the design. “Design For Manufacturability ( DFM)”
  • 11. Quality for Higher Productivity Design For Manufacturability : •Simpler design with fewer parts •Simple production processes •Higher quality and reliability •Easier to repeat production
  • 12. Quality for Higher Productivity Evolution of Quality concept : • Dr. Deming = Quality Circle in 50s and 60s = Involve key operators and take their opinions to implement quality. Mr. Philip Crosby = “Quality is Free and Zero defects” = “Do it right at the first time”. • TQM = “ Everything we do – Design, set of inputs, operations, outputs, customer satisfaction”.
  • 13. Quality for Higher Productivity • 6 Sigma - Motorola introduced in 1986, • Six Sigma = 3.4 defects per million production!
  • 14. Quality for Higher Productivity Sample Fishbone or Ishikawa Diagram
  • 15. Quality for Higher Productivity
  • 16. Quality for Higher Productivity Aspects of Quality : • Quality is conformance to requirements ( or Specifications) • It is cheaper to do things right the first time • Quality should be in planning, design development, process development, material finalization, machine maintenance and man power training.
  • 17. Quality for Higher Productivity Functions of Quality Control • Monitor the quality consistently. • Create Quality awareness by communicating the cost of quality failures. • Identifying problem areas in order to prevent quality problems. • Individual workers input for removing the causes of defects should be considered for quality enhancement. • Genuine recognition for quality output given by the team of workers.
  • 18. Quality for Higher Productivity Functions of Quality Control • Striving to continuously improve quality. • Benchmarking certain standard of achievement for the whole organization to follow. • A quality audit to identify lessons learned that could improve performance on current or future projects.
  • 19. Quality for Higher Productivity Five Cost Categories Related to Quality : • Prevention cost: Cost of planning and executing a project so it is error-free or within an acceptable error range. • Appraisal cost: Cost of evaluating processes and their outputs to ensure quality. • Internal failure cost: Cost incurred to correct an identified defect before the customer receives the product. • External failure cost: Cost that relates to all errors not detected and corrected before delivery to the customer. • Measurement and test equipment costs: Capital cost of equipment used to perform prevention and appraisal activities.
  • 20. Quality for Higher Productivity • DMAIC is a systematic, closed-loop process for continued improvement of Quality by Kaizen methods • DMAIC stands for: – Define: – Measure: – Analyze: – Improve: – Control:
  • 21. Quality for Higher Productivity Measure Control Define Analyze Improve Define: Define customers requirements – Their expectations. Define the goals, project boundaries. Define design aspects Define the Production process
  • 22. Quality for Higher Productivity Measure Control Define Analyze Improve Measure: Eliminate guesswork and assumptions. Collect data from the customers : quality attributes, delivery time, their usage parameters etc.
  • 23. Quality for Higher Productivity Measure Control Define Analyze Improve Analyze: Taking the customer’s requirements Identify gaps between current performance and goal performance, Identify sources of variation and root causes of problems in the process. Prioritize opportunities to improve,
  • 24. Quality for Higher Productivity Measure Control Define Analyze Improve Improve: Find creative solutions by correcting root causes by innovation, technology and discipline.
  • 25. Quality for Higher Productivity Measure Control Define Analyze Improve Control: Document the procedure to institutionalize the improvement. Ensure that the process improvements, are sustained .
  • 26. CHEANEY SHOES
  • 27. Quality for Higher Productivity Benefits of quality • Strengthened competitive position • Adaptability to changing or emerging market conditions • Higher productivity • Enhanced market image • Elimination of defects and waste • Reduced costs and better cost management
  • 28. Quality for Higher Productivity Benefits of quality • Higher profitability • Improved customer focus and satisfaction • Increased customer loyalty and retention • Increased job security • Improved employee morale • Improved and innovative processes