Open source software has made inroads to most of the industry verticals, and enterprises are aggressively adopting it because of its flexibility, scalability, and significant cost saving capability.

1. Open source software has made inroads to most of the industry verticals, and enterprises are
aggressively adopting it because of its flexibility, scalability, and significant cost saving capability.
But these alone cannot be the deciding factors while deploying business-critical open source projects;
instead measuring the expertise and track record of the vendor with a degree of assurance. To help
you understand the dynamics and motivators in choosing an Open Source vendor, we have enlisted a
few pointers.
A Technology Savior
Technology is the catalyst through that you are going to solve your business problem. So, it is crucial
to get an inside view of an open source vendor’s technology capabilities. To know how efficient the
vendor is in unlocking the potential of open source platform, following points can help you:
■ Open source language expertise
■ Framework-Expertise, for example in PHP Frameworks like Zend Framework, Symfony,
Codeigniter, CakePHP and more
■ Database – It entirely depends on your preference. Some of the databases that are used in Open
Source application development are MySQL, DB2, PostgreSQL, MSSQL and Oracle
■ System Administration: Knowledge of Server OS typically a Linux Box or Windows coupled with
knowledge of Cloud Hosting (if required)
■ Some specific projects also require extensive knowledge of Front End (UI) Development
technology frameworks like JQuery, Prototype, EXT JS, and DOJO.
For better judgment, asking the right questions is important as it will help you to elicit answers in
taking informed decisions. You may like to ask the following:
■ How big the team is and its relevant experience across multiple products and platforms?
■ Number of application architects or certified engineer on board?
■ Number of engineers in the team who have worked with open source products that you use (for
example, CRM Developer, Magento, Drupal, ProcessMaker to name a few)?
■ Number of database experts in the team who have expertise in the database relevant to your
project and their roles in development projects?
■ Check internal training calendar to know the trainings conducted by the vendor?
■ Ask about the induction process of an engineer as it will help you to know whether the vendor
invests in training or not?
■ Support – after Go Live, many companies get left without support as vendors pursue the next
project. Ask your vendor about on-going support plans……..web apps never stop improving!
Domain & Ecosystem Expertise
Undoubtedly, it’s the technology that enables you convert your business idea into a feasible solution,
however, knowledge of a vendor about your industry vertical/domain and the associated Ecosystem
technologies have also great significance in accelerating your project. The combination of technology
expertise and domain knowledge not only enables you render a higher quality service but ensures
delivery on time. In addition, it is helpful to ask questions around Ecosystem, such as:
■ What is company's database expertise in migrating legacy systems, database Administration,
Security, Performance Tuning, Replication, Backup, Fault-Tolerance and designing and developing
a customized database?
■ What are Linux / Server Management services provided by the company like monitoring, support,
backups and more?
■ Cloud /SaaS and Hosting Expertise

2. Project and Quality Management
A proven Project Methodology and Quality Management process of a vendor helps make your life
much easier during the project life-cycle. So, ask about the quality management practices followed
by the company and check if the vendor has a Certified QA team. (There are number of QA related
certifications.) The following factors are the key for a coherent project management strategy:
■ On-line Project Management tools utilized for all parties
■ Project tracking plan and methodology
■ Project status reporting frequency, structure and process
■ Change Management plan & tracking
■ Issues Management process & tracking plan
■ Risk Management plan
■ Check which test phases are covered by the methodology like ‘Unit Testing’, ‘System
Testing’, ‘Integration Testing’, and ‘User Acceptance Testing’?
■ Software Configuration Management
Industry-standard SLAs and Security
Inspect the vendor’s SLA provision and existing security standards to determine its boundary of
responsibility. Does the SLA define?
■ Special cost issues during SDLC
■ Compliance format and regulatory information (if required)
■ Formalization of your project requirements, specification and areas to be supported
■ Accountability for non-performance
■ Confidentiality and protection of your business-critical information and your data
Besides that, service providers also formalize SLA as per client’s different needs.
Documentation
Most applications struggle just because of pool documentation. Getting an up-to-date, well-written
and user-friendly document can help you a lot while using your application. So, check the vendor’s
resources who build technical documentation. It is always better when it is written at development
end. This will save your spending to external documentation service provider, and you will get
complete peace of mind as it is documented by the team who has actually built the software/
application.
Partnerships and open source "product" resources
You should always take the effort to ask how the service provider is associated with the open source
communities and Open Source Products/Packages for which they claim expertise or support. Any
vendor who boasts of its extensive experience in OSS will surely have some kind of close collaboration
with Open Source technology innovators (such as Diamond partnership or Gold partnership). The
partnership not only validates a vendor expertise but also enables them to access resources and other
support from different industry experts.
Training
Ask for training program organized by the vendor. Also, do they also provide custom training to help
you or your staff better understand the software you are developing?
Client references
Who can better access the level of capabilities a service provider possesses? Of course, the clients
who are already working with the open source service provider. So, get some references that are
associated with the service provider. Longer contracts show the quality and strength of the vendor in

3. open source maintenance and support. But this should not always be a determinant.
Business and Legal Strength
Last but not the least, find out how the vendor approaches collaboration & legal issues. Some of the
relevant questions that can be asked at this juncture are:
■ How big is your local presence? Will the vendor be able to serve you in your time zone?
■ Review the contract, NDA which are enforceable in your country, is the vendor incorporated there?
■ Does the vendor have any kind of liability insurances?
■ When was service provider’s company incorporated?
■ Is the company financially stable?
As you have read most factors aren’t without reasons, and if you choose your open source vendor on
the basis of above factors, the prospects of better accessing the vendor’s capabilities and strengths
is always bright. And ultimately, you’ll able to find a skilled, specialized expertise for your job. If you
have any critical question to ask or want to extend this discussion, we always welcome your questions
and comments.