BPO & KPO: Insights

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All basics about BPO and KPO. Needs related to BPO and KPO businesses with all the insights.

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BPO & KPO: Insights

  1. 1. Rahul Pratap Singh Kaurav 1 Saturday, December 21, 2013
  2. 2.  Business process outsourcing (BPO) contains the transmission of processes along with the associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level . Saturday, December 21, 2013 2
  3. 3.  Knowledge Process Outsourcing (KPO) means the outsourcing of high end complex processes and tasks including investment research, patent filing, legal and analytic services, sourcing and information management, market research amongst others. Saturday, December 21, 2013 3
  4. 4. SOME INS BPO & KPO employees are called cyber coolies Responsible for everyone’s failure No compulsion accepted Saturday, December 21, 2013 4
  5. 5. On the basis of function On business basis 1. Back office 1. Offshore (out side outsourcing (internal business function) 2. Front office outsourcing (customer related services) company’s own country) 2. Near shore (company’s neighbor country) Saturday, December 21, 2013 5
  6. 6. WHY BPO?  Cost effectiveness (Economies)  Better Quality at lower cost  Concentration on CORE BUSINESS  Securing Data is less complicated Saturday, December 21, 2013 6
  7. 7. WHY NOT BPO?  Possibility of security breach Expensive specialist skill in host countries  High unit personnel cost Unavailability of skilled manpower due to market stagnation Saturday, December 21, 2013 7
  8. 8. FAVOURITE DESTINATION India leads with 21% Russia follows with 10% Then philippinse 9% (And so on……………) Where others together share 31% Saturday, December 21, 2013 8
  9. 9. CRUX  BPO & KPO is growing with a fast pace globally in which India leading ahead because of its skilled & cheaper work force. It has provided the world a shoulder to support employment. Bpo upholds companies to zero in on its core business. Due to some security reasons it should be executed cautiously. Saturday, December 21, 2013 9
  10. 10. 10 Any Questions? Saturday, December 21, 2013

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