INFLUENCINGTHIRD BASIC MANAGERIAL FUNCTIONDEFINITIONS:1- The power or ability to affect someone’sbeliefs or actions.2- A power affecting a person, thing, orcourse of events, especially one thatoperates without any direct or apparenteffort.
RELATIONSHIP BETWEEN OVERALLMANAGEMENT AND INFLUENCINGSUBSYSTEM INPUT 1-PEOPLE 2-MONEY 3-RAW MATERIAL 4-MACHINES PROCESS INFLUENCING PROCESS OUTPUT APPROPRIATE ORGANIZATION MEMBER BEHAVIOR
THE INFLUENCING SUBSYSTEM The input of influencing subsystem is composed of a portion of the total resources of the overall management system, and its output is appropriate organization member behavior. Influencing involves the performance of SIX management activities.1-LEADING2-MOTIVATION3-CONSIDERING GROUPS4-COMMUNICATION5-UNDERSTANDING PEOPLE6-ENCOURAGING CREATIVITY
UNDERSTANDING PEOPLEDefinition of Understanding: An agreement of opinion or feeling;adjustment of differences; harmony; anything mutually understood or agreed upon; as, to come to an understanding with another. “Life is the first gift, love is the second, and understanding the third”
ENCOURAGING CREATIVITY AND INNOVATIONCreativity: is defined as the tendency to generate orrecognize ideas, alternatives, or possibilities that maybe useful in solving problems, communicating withothers, and entertaining ourselves and others.Innovation: is the creation of better or moreeffective products, processes, services, technologies,or ideas that are accepted by markets, governments,and society. Innovation differs from invention in thatinnovation refers to the use of a new idea or method,whereas invention refers more directly to the creation ofthe idea or method itself.
TO ENCOURAGE TEAM CREATIVITY AND INNOVATION:INSTRUCTIONS:1- Promote regular team brainstorming sessions, which allow employees achance to produce a high quantity of ideas. Once you have a large amount ofideas, analyze and choose those ideas that are of high quality.2- Create an encouraging work environment. If employees see that their ideasare encouraged and accepted, they will be more likely to be creative, leading topotential innovation in the workplace.3-Create a collaborative work environment. Creativity and innovation can stemfrom employees working together to reach a goal. Foster communicationbetween employees and between departments and reward those that worktogether to solve problems.
GROUPA group of people is any number who interactwith one another, are psychological aware ofone another, and perceive themselves to be a group.
The study of group is important to manager because the most common ingredients of all organization is people and the most common technique for accomplishing work through these people is dividing them into work groups.
KINDS OF GROUPS• There are two types of groups.
THE FORMAL GROUPThe formal group is a group that exist within an organization by virtue of management decree to perform tasks that enhances the attainment of organization objective.
TYPES OF FORMAL GROUPS FORMAL GROUPCOMMAND GROUP TASK GROUP
INFORMAL GROUPAn informal group is a collection of individuals whose common work experiences results inthe development of a system of interpersonal relations that extended beyond those established by management.
TYPES OF INFORMAL GROUP INFORMAL GROUP FRIENDSHIPINTEREST GROUP GROUP
Communication establishes relationships and makeorganizing possible. every message has a purpose or objective. the goal of communication is to conveyinformation and the understanding of that informationfrom one person or group to another person or group.
EXAMPLES: FACE –TO-FACE:THROUGH CELL PHONES:COMPUTRE’S & LAPTOPS :
COMMUNICATION SKILLS:Communication skills are the set of abilities and techniques needed to makeother people understand the thoughts that you wish to convey.Four main communication skill which are as following.Verbal communicationNon-verbal communicationWritten communicationVisual communication
VERBAL COMMUNICATION:Verbal communication includes sounds,words, languages and speaking.Verbal communication is essential, to dealwith people in business meeting.NON-VERBAL COMMUNICATION:Non-verbal communication involvesphysical ways of communication ,like,tone of the voice,smell and body motion.
WRITTEN COMMUNICATION: Written communication is a writing the words which you want to communicate.Good written communication is essential for business purposes.Written communication is practiced in many different languages.E- mails,reports,articles are some of the ways of using written communication in business.VISUAL COMMUNICATION:Visual communication is visual display of introduction,like topography,signs,symbols,and designs.Television and video clips are the electronic form of visual communication.
INTERPERSONAL COMMUNICATION: “the process that we use to communicate our ideas, thoughts, and feelings to another person.” Interpersonal Communication as the process we use to build relationships with others through communication. It is a process of transferring information to others.To be a successful interpersonal communicator ,a manager mustunderstand the following :1.how interpersonal communication works.2.The relation between feedback andinterpersonal communication.3.The importance of verbal versus non-verbal interpersonalcommunication.
HOW INTERPERSONAL COMMUNICATION WORKS:1.THE SOURCE /ENCODER:The source /encoder is the person in theinterpersonal communication situation whooriginates and encodes information to beshared with others. Putting one’s thoughtsinto a letter is an example of encoding.2.THE SIGNAL:A message that has been transmitted from one person to another is called a signal.3.THE DECODER/DESTINATION:The decoder is the person or persons with whom thesource is attempting to share information .This personreceives the signals and decodes,or interprets ,themessage to determine its meaning.FEEDBACKS AND INTERPERSONAL COMMUNICATIONS:Feedback is the destination’s reactions to a messageFeedback can be used by source to ensure successfulcommunication.
VERBAL AND NON-VERBAL INTERPERSONALCOMMUNICATION: Interpersonal communication is generally divided STOP into two types:Verbal interpersonal communication .Non verbal interpersonal communication.VERBAL INTERPERSONALCOMMUNICATION: @communication that uses either spoken or written words toshare information with others.NONVERBAL INTERPERSONAL COMMUNICATION:Nonverbal communication is the sharing ofinformation without using words toencode thoughts.Factors commonly used toencode thoughts in nonverbal communication are gestures, vocal tones, and nonverbalcommunication are not mutually exclusive.