Raddon Chart of the Day March 27, 2012

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Raddon Chart of the Day March 27, 2012

  1. 1. Raddon Chart of the Day March 27, 2012 One-Half of All Households are Extremely Likely to Remain at Their Current Primary60% or Most Important Financial Institution 50%50%40% 32%30%20% 13%10% 3% 1% 0% Extremely Likely Very Likely Somewhat Likely Not Very Likely Not at All LikelySource: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  2. 2. Raddon Chart of the Day March 22, 2012 Three Out of Ten Households Strongly Agree That They Get More Personalized35% Service at Smaller Institutions 31%30% 28% 26%25%20%15%10% 6% 5% 5% 4% 0% Strongly (4) (3) (2) Strongly No Response Agree DisagreeSource: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  3. 3. Raddon Chart of the Day March 20, 2012 Only One Out of Ten Households Strongly Agree that Big Institutions are Better for Checking35% Because of their Branches and ATMs 31%30%25%20% 18% 19% 16%15% 10%10% 6% 5% 0% Strongly (4) (3) (2) Strongly No Response Agree DisagreeSource: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  4. 4. Raddon Chart of the Day March 15, 2012 One-Fifth of All Households Strongly Agree that Smaller Institutions Have Online40% Technology as Good as Big Institutions35% 34%30%25% 23% 24%20%15% 10%10% 6% 5% 4% 0% Strongly (4) (3) (2) Strongly No Response Agree DisagreeSource: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  5. 5. Raddon Chart of the Day March 13, 2012 One-Fifth of All Households Strongly Agree that it Would be Difficult For Them to Move30% Their Checking Account to a New Bank25% 24% 21% 20%20% 18%15% 13%10% 5% 4% 0% Strongly (4) (3) (2) Strongly No Response Agree DisagreeSource: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  6. 6. Raddon Chart of the Day March 8, 2012 One-Third of All Households Strongly Agree that the Big Bank Bailouts Make Them40% Less Likely to Use One of the “Big Banks” 35%35% 30%30%25%20% 17%15%10% 7% 6% 5% 4% 0% Strongly (4) (3) (2) Strongly No Response Agree DisagreeSource: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  7. 7. Raddon Chart of the Day March 6, 2012 Top Five Reasons Why Consumers Have Closed a Checking Account in the Last 12 Months Fees on Account Changed 28% Poor Service 24% Difficulty Resolving Problems with Account 23%Institution Eliminated/Stopped Offering Free Checking 22% Mistakes on Account 20% 0% 5% 10% 15% 20% 25% 30% Source: Raddon Financial Group, National Consumer Research – Fall 2011 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  8. 8. Raddon Chart of the Day March 1, 2012 Consumers That Have Closed a Checking Account in the Last 12 Months 9% Closed an Account in the Last 12 Months Have Not Closed an Account in the Last 12 Months 91%Source: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  9. 9. Raddon Chart of the Day February 28, 2012 Number of Checking Accounts Owned by a Household60% 53%50%40% 32%30%20% 15%10% 0% One Two Three or MoreSource: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  10. 10. Raddon Chart of the Day February 23, 2012 Consumers That Have Ever Clicked on Any Company’s Advertising/Promotions/Special Offers On A Social Networking Website 13% Have Clicked on an Ad Have Not Clicked on an Ad 87%Source: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  11. 11. Raddon Chart of the Day February 21, 2012 Consumers That Have Ever “Logged On”70% or Visited A Social Networking Website60% 58% 54%50%40%30%20% 17% 10% 9% 8%10% 3% 0% Any Social Facebook Linked In Twitter Classmates MySpace Other Networking WebsiteSource: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  12. 12. Raddon Chart of the Day February 16, 2012 Consumers That Have a Data Plan For Their Mobile Devices 34% Have a Data Plan Do Not Have a Data Plan 66%Source: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  13. 13. Raddon Chart of the Day February 14, 2012 Consumers Use of a Personal Financial Management Software Program 2% 13% Use PFM Software Program Do Not Use PFM Software Program Do Not Know 85%Source: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  14. 14. Raddon Chart of the Day February 9, 2012 Online Services Consumers Currently Use E-Statements 38% Check Imaging 34% Order Checks 27% PtoP Payment 27% E-Mail Fraud Alert 15%E-Mail Balance Alert 14%E-Mail Dir. Dep. Alert 9% Text Balance Alert 5% Text Fraud Alert 3% Text Dir. Dep. Alert 3% 0% 5% 10% 15% 20% 25% 30% 35% 40%Source: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  15. 15. Raddon Chart of the Day February 7, 2012 Financial Activities Consumers Have Performed While Online in the Past Two Years Shopped for a Loan 13% Applied for a Loan 10% Shopped for a Savings Account 7% Opened a Savings Account 7%Shopped for a Checking Account 6% Shopped for a CD 6% Opened a Loan 5% Opened a Checking Account 5% Opened a CD 3% 0% 2% 4% 6% 8% 10% 12% 14%Source: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  16. 16. Raddon Chart of the Day February 1, 2012 Value Consumers Place on a35% Debit Card Courtesy Pay Service 30% 31%30% 27%25%20%15% 13%10% 5% 0% Extremely Valuable Somewhat Valuable Not Very Valuable Not at All ValuableSource: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  17. 17. Raddon Chart of the Day January 19, 2012 Acceptable Changes For Future Debit Card Use Small Fee Charged per Each Use 4% Purchase Limit of $100 per Use 2% Monthly Charge 2% Yearly Fee 1% Purchase Limit of $50 per Use 1%None of the Above – Would Stop Using My Debit Card 32%None of the Above – Would Look for Another Provider without Charges 47% Do Not Use a Debit Card 31% 0% 10% 20% 30% 40% 50% Source: Raddon Financial Group, National Consumer Research – Fall 2011 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  18. 18. Raddon Chart of the Day January 17, 2012 Consumers’ That Have Had a Debit Card Purchase Denied In the Last Six Months 4% Have Had a Debit Card Purchase Denied Have Not Had a Debit Card Purchase Denied 96%Source: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  19. 19. Raddon Chart of the Day January 12, 2012 Consumers’ Likelihood to Use a Smart ATM to Deposit Funds30% 25% 25%25% 24%20% 15%15% 11%10% 5% 0% Extremely Likely Very Likely Somewhat Likely Not Very Likely Not at All Likely TotalSource: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  20. 20. Raddon Chart of the Day January 10, 2012 Reasons Why Consumers Will Not Use an ATM to Deposit Funds I Prefer Dealing Directly with a Teller When 58% Depositing Funds I Never Use ATMs 23% No Need – I Don’t Get Any Non-Payroll 21% ChecksI Don’t Trust ATMs – I Worry about Mistakes 15% There Are No ATMs Convenient for Me to 4% Use 0% 10% 20% 30% 40% 50% 60% 70%Source: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  21. 21. Raddon Chart of the Day January 6, 2012 Consumers That Have Deposited Funds Into an ATM 33% 67% Have Deposited Funds into an ATM Have Not Deposited Funds into an ATMSource: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  22. 22. Raddon Chart of the Day January 4, 2012 Consumers Remote Deposit Capture Use and Likelihood to Use Such a Service40% 37%35%30% 28%25%20% 17%15%10% 8% 6% 5% 4% 0% Currently Use Extremely Very Likely Somewhat Not Very Not at All Likely Likely Likely LikelySource: Raddon Financial Group, National Consumer Research – Fall 2011©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500

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