User Engagement for Software Teams
Upcoming SlideShare
Loading in...5
×
 

Like this? Share it with your network

Share

User Engagement for Software Teams

on

  • 994 views

 

Statistics

Views

Total Views
994
Views on SlideShare
994
Embed Views
0

Actions

Likes
0
Downloads
4
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

User Engagement for Software Teams Presentation Transcript

  • 1. Presenters Allison Bloodworth Bernie Geuy Daphne Ogle David Scronce Rachel Hollowgrass Tony ChristopherUser Engagementfor Berkeley’sSoftware TeamsSponsored byDavid Scronce ▪ Student Service SystemsApril 6, 2010
  • 2. User Engagement for Berkeley’sWhy engage users? Software Teams April 6, 2010 To best meet user needs We are not them, and they are not us. To achieve user buy-in To minimize time and cost of incorporating previously unrecognized features To ensure that a project is both useful and usableA story...
  • 3. User Engagement for Berkeley’sAre users always right? Software Teams April 6, 2010Users ask WIIFM?What’s in it for me? It is the task of the parent,For many of us: user experience designer or Babies don’t like to wear shoes. Patients don’t enjoy visiting the dentist. government to engage their Citizens don’t want to pay taxes. users and convey the benefits of these activities.
  • 4. User Engagement for Berkeley’s Once upon a time in 2002 Software Teams April 6, 2010 Game Neverending This online, multi-player game was launched in 2002: Based on instant messaging and object manipulation No way to win or measure success Community and communication between players was encouragedSources: http://en.wikipedia.org/wiki/Game_Neverending, http://www.gnespy.com/museum/
  • 5. User Engagement for Berkeley’s Game Neverending Software Teams April 6, 2010 Virtual objects to be manipulated and chatted about included: Sheets of paper Bowls of gruel Slime ballsSources: http://en.wikipedia.org/wiki/Game_Neverending, http://www.gnespy.com/museum/
  • 6. User Engagement for Berkeley’s Game Neverending Software Teams April 6, 2010 A team member had an idea. What if users could DOC add their own files as objects? Users could share and chat about: Word docs Photographs The team implemented this feature.Sources: http://en.wikipedia.org/wiki/Game_Neverending, http://www.gnespy.com/museum/
  • 7. User Engagement for Berkeley’s Game Neverending Software Teams April 6, 2010 Users really liked the photo-sharing feature. They responded so strongly that the team Yay team! decided to make that feature more You listened! You are heroes! prominent. Eventually, the interface was radically changed and all other aspects of Game Neverending were removed. The site was renamed and went on to become a very popular online tool named ...Sources: http://en.wikipedia.org/wiki/Game_Neverending, http://www.gnespy.com/museum/, Yahoo and Creative Commons.
  • 8. User Engagement for Berkeley’s Game Neverending Software Teams April 6, 2010 ... Flickr!Sources: http://en.wikipedia.org/wiki/Game_Neverending, http://www.gnespy.com/museum/
  • 9. User EngagementHow can software teams for Berkeley’sengage users? Software Teams April 6, 2010Examples of Activities Usability Study Survey Card (FKA “User Test”) Sort Contextual Focus Inquiry Group Participatory Design Data Interview Analysis
  • 10. User EngagementHow can software teams for Berkeley’sengage users? Software Teams April 6, 2010Light EngagementDaphne Ogle “Psst! Want a Peet’s gift card? Come test our software for 5 minutes.” Usability Study (FKA “User Test”)
  • 11. User EngagementHow can software teams for Berkeley’sengage users? Software Teams April 6, 2010Significant EngagementBernie Geuy, student portal projectA series of design workshops resulted inthe creation of a task force: Cal Student Online Experience (COSE) The users are on the team! Participatory Design
  • 12. User EngagementHow can software teams for Berkeley’sengage users? Software Teams April 6, 2010Significant EngagementBernie Geuy,Student portal project Sketches from students Participatory Design
  • 13. User EngagementHow can Berkeley teams for Berkeley’s Software Teamsfind users? April 6, 2010The GoTo NetworkThe GoTo Network is here for you! Use the Network to contact users andreceive input on your project.SoftwareProject Teams 1 Coordinator: Tony ChristopherGoTo Administers list of GoTo PeoplePeople Keeps us all connected and working effectivelyEnd Usersand SMEs
  • 14. User EngagementHow can Berkeley teams for Berkeley’s Software Teamsfind users? April 6, 2010The GoTo NetworkWhat the GoTo People expect fromsoftware teams: Software Project Teams Clear, reasonable requests GoTo Updates or a method to stay People informed about software projects End Users This allows them to remain and SMEs effective and “in the know.”
  • 15. User EngagementA clear, reasonable for Berkeley’s Software Teamsrequest for GoTo People April 6, 2010A Clear, Reasonable Request: GoTo People, Topic The Cal Grad Mobile Team is interested in graduate students’ use of mobile devices. Could Types of users you please put us in touch with any interested grad students? Participation will involve one hour Commitment of time during the week of May 24 to 28, 2010. The only incentive that we can offer is a more targeted Time frame mobile experience in the future. Incentives Here’s the page on which you can track our project’s status: Status tool www.berkeley.edu/cgmt/status.html Way to contact you or your Thank you. team —Cal Grad Mobile Team <cgmt@berkeley.edu>
  • 16. User Engagement for Berkeley’sAddress for GoTo Network Software Teams April 6, 2010 goto-network @lists.berkeley.edu
  • 17. User Engagement for Berkeley’s How many users are enough? Software Teams April 6, 2010 Rules of Thumb Broad activities such as surveys, data analysis, etc Focused, extended work 1 10 100 1000 such as participatory design Number of Participants In-depth qualitative work such as contextual inquiry or usability testingSource: Jakob Nielsen, http://www.useit.com/alertbox/quantitative_testing.html
  • 18. User Engagement for Berkeley’sWho can work with users? Software Teams April 6, 2010Much of user engagement issimple. Anyone on a team can Everyone on a team — architects,participate if they have skills like coders, graphic designers, projectthese: managers, etc. — can benefit from Active listening contact with users. If one person on Empathy: a team does most of the work with Understanding people’s motivations users, have them pair up with other Big picture team members so that everyone Attention to detail gets a little exposure.
  • 19. User Engagement for Berkeley’sIs there any help available? Software Teams April 6, 2010 The campus User-Centered Design YES! group meets monthly. Here are some ways the group canContact the campus UCD group: assist your project: ucd@lists.berkeley.edu Suggestions for user engagement Allison Bloodworth activities Feedback on usability Advice on tough design problems
  • 20. User Engagement for Berkeley’s Are participants “human subjects”? Software Teams April 6, 2010 UC Berkeley’s Committee for the Protection of Human Subjects is comprised of two Institutional Review Boards (IRB). The primary If you have a question about the mission of the IRB is to ensure the “human subjects” aspect of an protection of the rights and welfare activity, visit the CPHS website at of all human participants in research conducted by university faculty, staff http://cphs.berkeley.edu/ and students.Source: http://cphs.berkeley.edu/
  • 21. User Engagement for Berkeley’sQuestions Software Teams April 6, 2010 What was meaningful to you today? How could we make this group more valuable to you? What are our next steps?
  • 22. User Engagement for Berkeley’sContact Information and Resources Software Teams April 6, 2010People Organizations Further ReadingAllison Bloodworth, ETS Assistive Technology Adaptive Pathabloodworth@berkeley.edu Teaching and Learning Center http://www.adaptivepath.com/ (ATTLC)Bernie Geuy, CLL http://attlc.berkeley.edu/ Alan Cooperbernadetteg@berkeley.edu about.html http://www.cooper.com/Daphne Ogle, ETS Campus User-Centered Boxes and Arrowsdaphne@media.berkeley.edu Design Group http://www.boxesandarrows.comDavid Scronce, ucd@lists.berkeley.edu Dont Make Me ThinkStudent Service Systems Committee for the Protection by Steve Krugdscronce@berkeley.edu of Human Subjects ISBN 0321344758Rachel Hollowgrass, IST http://cphs.berkeley.edu/ Interaction Design Associationrhollow@berkeley.edu Fluid Project resources http://www.ixda.org/Tony Christopher, http://wiki.fluidproject.org/display/ Jakob NielsenStudent Service Systems fluid/Design+Handbook http://www.useit.comtonyc@berkeley.edu GoTo Network goto-network@lists.berkeley.edu