OvercomingResistance to New Ideas	Rachel Davies
Thanks for coming along :-)	 Have you picked up any ideas atACCU that you want to share when     you get back to work?	 Ho...
A bit about me	•    Software developer 	•    Agile since 2000	•    Author of “Agile Coaching”	•    Conference organizer	  ...
Take 1                               WTF? How                             come Bob gets                             to go ...
Why does no onelisten to me? What swrong with them?
What went wrong?
Put Yourself in Their Shoes
Pick your words carefully ..
Invest in Your Idea	              Maybe I need               to work on                this a bit                  more ..
What You Can Do	•     Learn more	•     Practice	•     Share with others	•     Look for opportunities to try it out	•     D...
GROW	•  G 	Goal 	•  R 	Reality	•  O 	Obstacles 	/ Options 	•  W 	Way Forward		Work to build :	•  Awareness	•  Responsibili...
Be an Example	   Do it yourself
Take 2                    Bob! Now we can                           get that issue Hey guys, how s it      sorted. Blah st...
A few people showedup for my sessionabout blah-de-blahbut no one s using ityet. I give up…
What s in the way?
Reasons People Resist Change	                                  Not my                   Do we have         Are we         ...
Dig Deeper
Take 3                          Well, about 6    Hang on! Trevor,     months ago, we  you ve worked here    tried to get t...
No Time!
Permission to Try
Do we have the right tools?
What s in it for Me?
Motivation	Rewards and punishment only work for  simple task and can decrease intrinsic 	motivation for knowledge workers....
Motivation 3.0	Elements of motivation:	    –  Purpose	    –  Mastery	    –  Autonomy	          Drive by Daniel Pink	      ...
Share the Vision
Build Trust	T = (C + R + I ) / SWhere:T = TrustC = CredibilityR = ReliabilityI = IntimacyS = Self-orientationBook: “The Tr...
Keep Going
Involve Others		  Ask people to help solve   problems and come up   with their own solutions.	  Build up their role in t...
Encourage experiments	                        Share results
Visible Feedback	•  Help the team make   information concerning   their work more visible	   –  Passing tests	   –  User s...
Take 4                        Oh really? That                             sounds    Hi. Is this the X                     ...
Practical
Force Field Analysis	Desired change from current state
Force Field Analysis	Remove barriers and amplify forces for change
Be Patient
Further Reading	•  “Agile Coaching” by Rachel Davies  Liz Sedley	•  “Resistance as a Resource” by Dale Emery	     http://d...
Contact Me	Email: rachel@agilexp.com	Twitter: rachelcdavies	Blog: http://agilecoach.typepad.com/
Overcoming Resistance to New Ideas
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Overcoming Resistance to New Ideas talk presented at ACCU 2011 conference.

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Overcoming Resistance to New Ideas

  1. 1. OvercomingResistance to New Ideas Rachel Davies
  2. 2. Thanks for coming along :-) Have you picked up any ideas atACCU that you want to share when you get back to work? How will you attempt to do this?
  3. 3. A bit about me •  Software developer •  Agile since 2000 •  Author of “Agile Coaching” •  Conference organizer –  XP2011, XPDay, etc.
  4. 4. Take 1 WTF? How come Bob gets to go to ACCU? Ignore him! Hey guys, I just heard about blah- de-blah at ACCU! It s cool!
  5. 5. Why does no onelisten to me? What swrong with them?
  6. 6. What went wrong?
  7. 7. Put Yourself in Their Shoes
  8. 8. Pick your words carefully ..
  9. 9. Invest in Your Idea Maybe I need to work on this a bit more ..
  10. 10. What You Can Do •  Learn more •  Practice •  Share with others •  Look for opportunities to try it out •  Develop a sales pitch •  Sell the problem •  …?
  11. 11. GROW •  G Goal •  R Reality •  O Obstacles / Options •  W Way Forward Work to build : •  Awareness •  Responsibility
  12. 12. Be an Example Do it yourself
  13. 13. Take 2 Bob! Now we can get that issue Hey guys, how s it sorted. Blah stuff been going? sounds interesting Interested in a but later. lunchtime session about blah-de-blah? I think it could help with our build times.
  14. 14. A few people showedup for my sessionabout blah-de-blahbut no one s using ityet. I give up…
  15. 15. What s in the way?
  16. 16. Reasons People Resist Change Not my Do we have Are we idea. time? WhatHow do allowed Might be if it goes I do to do hard wrong? that? that? work.
  17. 17. Dig Deeper
  18. 18. Take 3 Well, about 6 Hang on! Trevor, months ago, we you ve worked here tried to get time for a few years. for build automation What s your but then thoughts on this? management got wind of it.
  19. 19. No Time!
  20. 20. Permission to Try
  21. 21. Do we have the right tools?
  22. 22. What s in it for Me?
  23. 23. Motivation Rewards and punishment only work for simple task and can decrease intrinsic motivation for knowledge workers. –  Punished by Rewards by A. Kohn
  24. 24. Motivation 3.0 Elements of motivation: –  Purpose –  Mastery –  Autonomy Drive by Daniel Pink •  Relate your idea to a bigger purpose - paint the vision •  Help people see how this will help them grow their skills - time saved by your idea could free them up •  Give people a choice and get others involved
  25. 25. Share the Vision
  26. 26. Build Trust T = (C + R + I ) / SWhere:T = TrustC = CredibilityR = ReliabilityI = IntimacyS = Self-orientationBook: “The Trusted Advisor” by Maister, Green, Galford
  27. 27. Keep Going
  28. 28. Involve Others   Ask people to help solve problems and come up with their own solutions.   Build up their role in the team, encouraging them to take more responsibility   Invite them to showcase the work. 29
  29. 29. Encourage experiments Share results
  30. 30. Visible Feedback •  Help the team make information concerning their work more visible –  Passing tests –  User satisfaction –  Value delivered –  Work-in-progress limits
  31. 31. Take 4 Oh really? That sounds Hi. Is this the X interesting. Tell user group? I ve us more.. been trying to implement X but it s not going that well
  32. 32. Practical
  33. 33. Force Field Analysis Desired change from current state
  34. 34. Force Field Analysis Remove barriers and amplify forces for change
  35. 35. Be Patient
  36. 36. Further Reading •  “Agile Coaching” by Rachel Davies Liz Sedley •  “Resistance as a Resource” by Dale Emery http://dhemery.com/articles/resistance_as_a_resource/ •  Virginia Satir talks about Status Quo http://web.me.com/sbuckbee1/Satirs_Process_of_Change/Status_Quo.html •  “The Trusted Advisor” by David Maister •  “Managing Transitions” by William Bridges •  “Fearless Change” by Linda Rising and Mary Lynn Manns •  “Leading Teams” by Richard Hackman •  “Influence” by Robert Cialdini •  “Yes! 50 Scientifically Proven Ways to be Persuasive” by Goldstein, Martin, Cialdini •  “Coaching for Performance” by John Whitmore
  37. 37. Contact Me Email: rachel@agilexp.com Twitter: rachelcdavies Blog: http://agilecoach.typepad.com/

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