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Coaching Teams Through Change
@rachelcdavies	
@unrulymedia
10 YEARS COACHING DEVELOPERS
Have you ever tried to
introduce changes at
work?
piece OF CAKE?
OR DID YOU HIT A
FEW OBSTACLES?
CAN WE MAKE CHANGE EASY?
Hey guys, I just
heard about XEBRA
at XSconf! It’s cool!

WTF? How
come Bob went
to XSconf?

We’re busy!

Take #1
Why does no one
listen to me? What’s
wrong with them?

Is there a problem with the people in his
team? Or Bob’s approach?!
What went
wrong?
Hey guys, I just
heard about XEBRA
at XSconf! It’s cool!

Wow Bob’s
amazing. Let’s
get started
right away!!!

Are we reall...
Put Yourself in Their Shoes
Pick your words carefully ..
WHAT INTERESTS THEM?
Hey guys, how’s it been
going? Interested in a
lunchtime session
about XEBRA?

I think it could help
with our build times....
A few people showed
up for my session
about XEBRA but no
one’s using it yet. I
give up…
Hi. Is this the
XEBRA User Group?
I’ve been trying to
use it at work but
run into some
issues

Oh really? That
sounds
inte...
Reasons People
Resist Change
How do
I do
that?

Are we
allowed
to do
that?

Do we have
time? What
if it goes
wrong?



Not...
Dig Deeper
START BY
LISTENING
Why listen?
•  Gather data	
•  Show respect	
•  Learn feelings/
opinions	
•  Encourage
REALLY listen
•  Be quiet 	
•  Look at the person	
•  Remove distractions	
•  Encourage to continue	
•  Check you understa...
Hang on! David
you’ve worked here
for a few years.
What are your
thoughts on
speeding up the
build?

Well, about 6
months ...
Invest in Your Idea
Maybe I need
to work on
this a bit
more ..
Be an Example
ThINGS You Can Do
•  Learn more	
•  Practice	
•  Share with others	
•  Look for opportunities to try it out	
•  What else…...
APPLY PRODUCT THINKING
Feasible

 Valuable

Usable
No Time!
Permission to Try
the right tools?
What’s in
it for Me?
Share the Vision
Involve Others
	
!  Ask people to help solve
problems and come up with
their own solutions.	
!  Build up their role in the...
Encourage experiments
Share results
BUILDING TEAM
AWARENESS
RETROSPECTIVES
Team Agreements
MAKE IT VISIBLE
EXAMPLES
RebOOTING RECRUITMENT
INTRODUCING TED
INTRODUCING TED
DEV INFRASTRUCTURE
2 DEVELoPERS DAYS PER TEAM EACH MONTH
TEAM SPLIT
Quarterly TEAM ROTATION
NOW WE ROTATE TEAM LEAD TOO
Practical
Force Field Analysis
Desired	
  change	
  from	
  current	
  state	
  
Make Your Plan
•  Make a plan for how you will approach
bringing ideas back from AgileAdria to
your team.	
– What barriers...
THANK YOU
www.slideshare.net/
RachelDavies
Further Reading
•  “Agile Coaching” by Rachel Davies & Liz Sedley	
•  “Resistance as a Resource” by Dale Emery	
http://dhe...
Agile Adria: Coaching Teams Through Change
Agile Adria: Coaching Teams Through Change
Agile Adria: Coaching Teams Through Change
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Agile Adria: Coaching Teams Through Change

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When you come to a conference like this, you pick up new ideas that you'd like to try when you get back to work.
However, you may feel like you hit a brick wall when it comes persuading your team to try the idea out.
Resistance is very common in organisations large and small.

As an agile coach, Rachel has learned that forcing adoption of new practice results in minimal compliance.
Teams who don't want to be try the new approach often fall back to old ways of doing things.
Come to get some tips for getting to the heart of resistance and how to dissolve barriers to adopting new working practices.

We'll also do some practical exercises in Force-Field Analysis to generate ideas that get your team moving in the right direction.

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Transcript of "Agile Adria: Coaching Teams Through Change"

  1. 1. Coaching Teams Through Change @rachelcdavies @unrulymedia
  2. 2. 10 YEARS COACHING DEVELOPERS
  3. 3. Have you ever tried to introduce changes at work?
  4. 4. piece OF CAKE?
  5. 5. OR DID YOU HIT A FEW OBSTACLES?
  6. 6. CAN WE MAKE CHANGE EASY?
  7. 7. Hey guys, I just heard about XEBRA at XSconf! It’s cool! WTF? How come Bob went to XSconf? We’re busy! Take #1
  8. 8. Why does no one listen to me? What’s wrong with them? Is there a problem with the people in his team? Or Bob’s approach?!
  9. 9. What went wrong?
  10. 10. Hey guys, I just heard about XEBRA at XSconf! It’s cool! Wow Bob’s amazing. Let’s get started right away!!! Are we really ready for this?!
  11. 11. Put Yourself in Their Shoes
  12. 12. Pick your words carefully ..
  13. 13. WHAT INTERESTS THEM?
  14. 14. Hey guys, how’s it been going? Interested in a lunchtime session about XEBRA? I think it could help with our build times. Bob! He can help with this live issue. XEBRA sounds interesting but later. Take #2
  15. 15. A few people showed up for my session about XEBRA but no one’s using it yet. I give up…
  16. 16. Hi. Is this the XEBRA User Group? I’ve been trying to use it at work but run into some issues Oh really? That sounds interesting. Tell us more.. Take #3
  17. 17. Reasons People Resist Change How do I do that? Are we allowed to do that? Do we have time? What if it goes wrong? Not my idea. Might be hard work.
  18. 18. Dig Deeper
  19. 19. START BY LISTENING
  20. 20. Why listen? •  Gather data •  Show respect •  Learn feelings/ opinions •  Encourage
  21. 21. REALLY listen •  Be quiet •  Look at the person •  Remove distractions •  Encourage to continue •  Check you understand
  22. 22. Hang on! David you’ve worked here for a few years. What are your thoughts on speeding up the build? Well, about 6 months ago, we got started on build automation but then management told us it wasn’t a priority. Want me to dig out our setup? Take #4
  23. 23. Invest in Your Idea Maybe I need to work on this a bit more ..
  24. 24. Be an Example
  25. 25. ThINGS You Can Do •  Learn more •  Practice •  Share with others •  Look for opportunities to try it out •  What else… ?
  26. 26. APPLY PRODUCT THINKING Feasible Valuable Usable
  27. 27. No Time!
  28. 28. Permission to Try
  29. 29. the right tools?
  30. 30. What’s in it for Me?
  31. 31. Share the Vision
  32. 32. Involve Others !  Ask people to help solve problems and come up with their own solutions. !  Build up their role in the team, encouraging them to take more responsibility !  Invite them to showcase the work. 35
  33. 33. Encourage experiments Share results
  34. 34. BUILDING TEAM AWARENESS
  35. 35. RETROSPECTIVES
  36. 36. Team Agreements
  37. 37. MAKE IT VISIBLE
  38. 38. EXAMPLES
  39. 39. RebOOTING RECRUITMENT
  40. 40. INTRODUCING TED
  41. 41. INTRODUCING TED
  42. 42. DEV INFRASTRUCTURE
  43. 43. 2 DEVELoPERS DAYS PER TEAM EACH MONTH
  44. 44. TEAM SPLIT
  45. 45. Quarterly TEAM ROTATION NOW WE ROTATE TEAM LEAD TOO
  46. 46. Practical
  47. 47. Force Field Analysis Desired  change  from  current  state  
  48. 48. Make Your Plan •  Make a plan for how you will approach bringing ideas back from AgileAdria to your team. – What barriers might you face? – What actions will you take to invest in your idea? – How will you build interest and agreement?
  49. 49. THANK YOU www.slideshare.net/ RachelDavies
  50. 50. Further Reading •  “Agile Coaching” by Rachel Davies & Liz Sedley •  “Resistance as a Resource” by Dale Emery http://dhemery.com/articles/resistance_as_a_resource/ •  Virginia Satir talks about Status Quo http://web.me.com/sbuckbee1/Satirs_Process_of_Change/Status_Quo.html •  “The Trusted Advisor” by David Maister •  “Managing Transitions” by William Bridges •  “Fearless Change” by Linda Rising and Mary Lynn Manns •  “Leading Teams” by Richard Hackman •  “Influence” by Robert Cialdini •  “Yes! 50 Scientifically Proven Ways to be Persuasive” by Goldstein, Martin, Cialdini •  “Coaching for Performance” by John Whitmore
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