Agile Adria: Coaching Teams Through Change
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Agile Adria: Coaching Teams Through Change

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When you come to a conference like this, you pick up new ideas that you'd like to try when you get back to work. ...

When you come to a conference like this, you pick up new ideas that you'd like to try when you get back to work.
However, you may feel like you hit a brick wall when it comes persuading your team to try the idea out.
Resistance is very common in organisations large and small.

As an agile coach, Rachel has learned that forcing adoption of new practice results in minimal compliance.
Teams who don't want to be try the new approach often fall back to old ways of doing things.
Come to get some tips for getting to the heart of resistance and how to dissolve barriers to adopting new working practices.

We'll also do some practical exercises in Force-Field Analysis to generate ideas that get your team moving in the right direction.

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    Agile Adria: Coaching Teams Through Change Agile Adria: Coaching Teams Through Change Presentation Transcript

    • Coaching Teams Through Change @rachelcdavies @unrulymedia
    • 10 YEARS COACHING DEVELOPERS
    • Have you ever tried to introduce changes at work?
    • piece OF CAKE?
    • OR DID YOU HIT A FEW OBSTACLES?
    • CAN WE MAKE CHANGE EASY?
    • Hey guys, I just heard about XEBRA at XSconf! It’s cool! WTF? How come Bob went to XSconf? We’re busy! Take #1
    • Why does no one listen to me? What’s wrong with them? Is there a problem with the people in his team? Or Bob’s approach?!
    • What went wrong?
    • Hey guys, I just heard about XEBRA at XSconf! It’s cool! Wow Bob’s amazing. Let’s get started right away!!! Are we really ready for this?!
    • Put Yourself in Their Shoes
    • Pick your words carefully ..
    • WHAT INTERESTS THEM?
    • Hey guys, how’s it been going? Interested in a lunchtime session about XEBRA? I think it could help with our build times. Bob! He can help with this live issue. XEBRA sounds interesting but later. Take #2
    • A few people showed up for my session about XEBRA but no one’s using it yet. I give up…
    • Hi. Is this the XEBRA User Group? I’ve been trying to use it at work but run into some issues Oh really? That sounds interesting. Tell us more.. Take #3
    • Reasons People Resist Change How do I do that? Are we allowed to do that? Do we have time? What if it goes wrong? Not my idea. Might be hard work.
    • Dig Deeper
    • START BY LISTENING
    • Why listen? •  Gather data •  Show respect •  Learn feelings/ opinions •  Encourage
    • REALLY listen •  Be quiet •  Look at the person •  Remove distractions •  Encourage to continue •  Check you understand
    • Hang on! David you’ve worked here for a few years. What are your thoughts on speeding up the build? Well, about 6 months ago, we got started on build automation but then management told us it wasn’t a priority. Want me to dig out our setup? Take #4
    • Invest in Your Idea Maybe I need to work on this a bit more ..
    • Be an Example
    • ThINGS You Can Do •  Learn more •  Practice •  Share with others •  Look for opportunities to try it out •  What else… ?
    • APPLY PRODUCT THINKING Feasible Valuable Usable
    • No Time!
    • Permission to Try
    • the right tools?
    • What’s in it for Me?
    • Share the Vision
    • Involve Others !  Ask people to help solve problems and come up with their own solutions. !  Build up their role in the team, encouraging them to take more responsibility !  Invite them to showcase the work. 35
    • Encourage experiments Share results
    • BUILDING TEAM AWARENESS
    • RETROSPECTIVES
    • Team Agreements
    • MAKE IT VISIBLE
    • EXAMPLES
    • RebOOTING RECRUITMENT
    • INTRODUCING TED
    • INTRODUCING TED
    • DEV INFRASTRUCTURE
    • 2 DEVELoPERS DAYS PER TEAM EACH MONTH
    • TEAM SPLIT
    • Quarterly TEAM ROTATION NOW WE ROTATE TEAM LEAD TOO
    • Practical
    • Force Field Analysis Desired  change  from  current  state  
    • Make Your Plan •  Make a plan for how you will approach bringing ideas back from AgileAdria to your team. – What barriers might you face? – What actions will you take to invest in your idea? – How will you build interest and agreement?
    • THANK YOU www.slideshare.net/ RachelDavies
    • Further Reading •  “Agile Coaching” by Rachel Davies & Liz Sedley •  “Resistance as a Resource” by Dale Emery http://dhemery.com/articles/resistance_as_a_resource/ •  Virginia Satir talks about Status Quo http://web.me.com/sbuckbee1/Satirs_Process_of_Change/Status_Quo.html •  “The Trusted Advisor” by David Maister •  “Managing Transitions” by William Bridges •  “Fearless Change” by Linda Rising and Mary Lynn Manns •  “Leading Teams” by Richard Hackman •  “Influence” by Robert Cialdini •  “Yes! 50 Scientifically Proven Ways to be Persuasive” by Goldstein, Martin, Cialdini •  “Coaching for Performance” by John Whitmore