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PC VS AVARI REPORT BY RABIA QAYYUM
 

PC VS AVARI REPORT BY RABIA QAYYUM

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    PC VS AVARI REPORT BY RABIA QAYYUM PC VS AVARI REPORT BY RABIA QAYYUM Document Transcript

    • Assignment: “Pakistan Economy” Submitted To: “Miss Tanzeela” Submitted By: Name Roll # Rabia Qayyum 3037 Alveena Qayyum 3003 Program: “B.B.A(HONS)” “Session” “2011-2015” Pearl Continental VS Avari 1
    • Contents Introduction to Avari……………………………………………………………………………03  Introduction to Avari Lahore……………………………………………………………05  Facilities…………………………………………………………………………………06  Accommodation at Avari Lahore……………...….……………………………………………...09  Hotel Rooms……………………………………………………………………………..09  Amenities………………………………………………………………………………...10  Dining at Avari Lahore…………………………………...……………………………………...11  Meetings & Events at Avari Lahore…………………………...…………………………………11  Wellness & Leisure at Avari Lahore……………………………………………………………...12  Lady Avari…………………………………………………………...…………………………12  Policies of avari for expand their business………………………………………………13 Introduction to PC………………………………………………………………………………..14  Introduction of PC in Lahore…………………………………………………………….19  History of PC in Lahore………………………………………………………………….20  The new PC in Lahore…………………………………………………………………...21  Vision Statement ………………………………………………………………………...21  Mission Statement………………………………………………………………………..21  Basic Goals And Objectives Of Pearl Continental………………………………………22  Accommodation at Pearl Continental……………………………………………………22  Hotel Facilities & Services……………………………………………………………...23  Conference & Events facilities at Pearl Continental Hotel……………………………...23  Room Facilities at Lahore PC……………………………………………………………24  Restaurants……………………………………………………………………………….25  Conference and Banquet facility…………………………………………………………27  Banquet & Meeting Rooms……………………………………………………………...27  Amenities………………………………………………………………………………...28  Health…………………………………………………………………………………….29 Pearl Continental VS Avari……………………………………………………………………...30  Room Rates………………………………………………………………………………30  Breakfast Rates…………………………………………………………………………..31  Lunch Rates……………………………………………………………………………...31  Buffet Rates……………………………………………………………………………...32  Hi Tea Rates……………………………………………………………………………..32  Dinner Rates……………………………………………………………………………..32  Profit per day…………………………………………………………………………….33 Pearl Continental VS Avari 2
    • BYRAM DINSHAWJI AVARI Mr. Byram Dinshawji Avari owns and operates Avari hotels. He is Honorary Consul General of Canada in Pakistan. He was a gold medallist in „enterprise class' yachting in the 1978 Asian Games in Bangkok and again at the 1982 Asian Games in New Delhi. Avari hotel is one of the top-notch hotels in Pakistan. It has won many awards due to the reason that it offers best customer services in the country. It is not a onetime thing. The hotel is winning the award for last five years consecutively, and if it maintains the level of quality that will become the routine. Avari Hotels own and operate properties in Pakistan, Dubai, and Toronto, Canada. It was founded by Dinshaw Avari and is now run by his son Byram Dinshawji Avari, the CEO of Avari Hotels Ltd, and his two sons Dinshaw and Xerxes. Avari is actually the name of the group that runs these hotels, the real names of the hotels in different cities are slightly and somewhere they are completely changed like in Karachi it is by the name Avari Towers and other is Beach Luxury. While in Lahore it is by the name Avari Lahore. Avari's three hotels in Pakistan are the Avari Towers, Karachi, the Avari Lahore, formerly the Hilton, and the older Beach Luxury Hotel. Beach Luxury Hotel Karachi was founded in 1948. With its Art Deco and an open-air lobby, Beach Luxury Hotel evokes a tropical, Miami-like setting. Whilst a little dated and not of an international 5-star standard, the Avari-branded hotels are still of a reasonable standard. The properties in Karachi and Lahore have the popular Japanese restaurant, Fujiyama. Portraits of Dinshaw Avari and his wife Khorshed hang in the entrance lobby of the Avari Towers Hotel in Karachi, where the two largest function rooms are named after them - Dinshaw Mahal and Khorshed Mahal. The Avari Towers Hotel, at 17 floors in the heart of the city, is the tallest hotel in Pakistan. It also has an adjoining Avari Plaza which is home to the headquarters of Unilever Pakistan, representative office of Deutsche Bank, and an Audi showroom. Pearl Continental VS Avari 3
    • Canada Ramada Hotel, Toronto Pakistan Avari Hotels, Islamabad Avari Towers, Karachi Avari Beach Luxury, Karachi Avari Hotels, Lahore United Arab Emirates Avari Dubai Hotel Avari Hotel Apartments Al Barsha Pearl Continental VS Avari 4
    • Introduction to Avari Lahore Set back from the main road the hotel enjoys a peaceful and tranquil garden setting on The Mall, right in the heart of the city. Newly renovated; lobby, Cinnamon Lounge, Kim's Restaurant and all-glass Grand Staircase. The hotel offers easy access to Lahore's major business districts, government departments, tourist attractions and shopping areas. Located on the most central road of Lahore the hotel is easily accessible from the airport, the motorway and the Grand Trunk Road. Avari Lahore is winner of 5 consecutive World Travel Awards as best hotel in Pakistan offering the highest service levels and the best facilities, catering national and international travelers. Avari Hotel Lahore is also winner of the Consumer Choice Award for best restaurants for Fujiyama & Dynasty. Hotel offers a choice of 5 dining options including Chinese, Japanese, Pakistani and Continental. Complimentary, broadband Wi-Fi connection is available throughout the hotel. Pearl Continental VS Avari 5
    • Facilities Property Facilities and Services Centrally Air-conditioned Baby-sitting Bar For Non-Muslim Foreigners Business Centre Beauty Salon Tariq Amin Salon (for women & men) Car Rental Coffee Shop Electronic Safe Deposit Box Emergency Lighting Foreign Exchange Facility Fire Detectors Fire Safety First Aid Staff Gift Shop / Logo Shop Hair Dryer Health Club Jacuzzi Kids Welcome Laundry Service LCD Television Sets Lounge Massage Meeting Rooms Pearl Continental VS Avari 6
    • Minibar Movie Channels Non-smoking Rooms Phone - Direct International Dialing Restaurants Room Service Sauna Sightseeing Smoke Detectors Temperature Controlled Swimming Pool Tennis Courts Valet Parking Video Surveillance Bilingual Services Currency Exchange Concierge Service-Level Free Newspaper Express Check In-Out Long Distance Access High Speed Internet Luggage Storage 24 Hours Front Desk Dry Cleaning - Same Day Lady Avari Rooms Club Rooms Bathroom Amenities Bathtub Shower Coffee-Tea Maker Ice Maker Wi-Fi Internet Photo Copy Facility International Fax Multimedia Projectors Pearl Continental VS Avari 7
    • Phone in Bathroom FM Radio Speaker Phone Temperature Control Voice Mail Workdesk Lamp Complimentary Services Interactive TV (Movies On-Demand, Radio On-Demand, Messages, Room Service, Internet, etc.) Airport Shuttle Fruit Basket Recreation Facilities Cardio Equipment Jacuzzi Jogging Track Limited Health Club Massage Sauna Weight Lifting Outdoor Pool (Temperature Controlled) Pearl Continental VS Avari 8
    • Accommodation at Avari Lahore: The hotel boasts 188 air conditioned guestrooms, all of them designed to offer maximum comfort with features including, plump duvets, pillow menu, three telephones, voice messaging, satellite television, mini bar, tea and coffee making facilities, bright modern bathrooms and complimentary interactive TV (with movies on demand, music on demand, room service, Wi-Fi internet). Jacuzzi Rooms: Rooms with a private patio featuring open air Jacuzzi and Sun deck. E-rooms: Rooms designed for the business traveler featuring Personal Computer facility. Suites: A selection of suites are available from Executive to Presidential for an added touch of luxury and service. Business Club: Exclusive floor with private Business Club Lounge offering advantages such as private check in/out, continental breakfast and complimentary light snacks throughout the day. Executive Club: The ultimate in luxury, an exclusive wing offering private car transfers to and from airport, private check in, breakfast, complimentary refreshments throughout the day, complimentary 2 pieces of dress ironing per day and 24 hour butler service. Hotel Rooms: The two basic forms of hotel rooms that one finds in the Avari Lahore are: Business class Deluxe rooms The business-class rooms are double bed rooms that offer a lush green view. The rooms have their own lounges where one can enjoy their coffee, snacks or private discussions with the guests. The characteristics of deluxe bedrooms are that they have two double beds, a sleeping sofa, the lavish bath robes and free coffee. The WiFi is attainable 24 hours a day, shaving kits are also available. Pearl Continental VS Avari 9
    • Features for all rooms: plump duvets pillow menu satellite television mini bar, tea & coffee making facilities bright modern en-suite bathrooms Amenities: Some of the amenities that are available in the list of services offered by five-star Avari are hospitable staff that is ready to serve you twenty-four hours a day, the security and safety systems, rent a car services, air conditioning and central heating, bathroom phones, iron boards, mini bars, currency exchange services, coffee shops, fax and photocopying services, fully developed business centers, electronic locks, doctors are available on a phone call in your rooms, gift shops, spa, health and fitness center, hair salons, news stand, the internet, Jacuzzi and Sauna, banquet halls, meal planners, nursery for small kids, green zone, non-smoking zone, safes, valet parking, car booking desks, pools, radio, cable, the internet, restaurants and many other things. Pearl Continental VS Avari 10
    • Dining at Avari Lahore: In-Room Dining – Whether it's breakfast in bed, intimate dining or a quick midnight meal, Avari Lahore offers an unparalleled 24-hour, private, in room, fine-dining facility. In room dining menus feature a wide selection of choices from the most famous dining areas in the Avari are Fujiyama, Kims, Dynasty, Tollington, Pool Deck and Cinnamon Lounge. Fujiyama as the name indicates is a Japanese restaurant promoting Japanese food and culture. The chefs are well-trained and serve you the true Japanese meal. Kims serves the international cuisine, and it is open twenty-four hours a day. The restaurant serves the buffet and operates at breakfast, lunch and dinner time. Dynasty is a restaurant that serves Chinese; the menu has very limited choice but serves true Chinese delicacies. Tollington specializes in BBQ. It serves food both inside and in open. The restaurant is famous for the local specialties. Poolside as the name suggests is a restaurant that is open air and located at the side of the pool. The pool side restaurant is open from seven to three in the night. The place is famous for its snacks. Cinnamon Lounge is a hi tea place and coffee lounge. It operates twenty-four hours a day. The place is decorated traditionally with a touch of Mughal art. La Patisserie (Freshly made cakes and desserts) 24-Hour In Room Dining Meetings & Events at Avari Lahore: Avari Lahore offers varied choices of conference and function rooms as well as our award winning lush lawns. We really do have the perfect venue for your special day. Our dedicated team of event planners will be at your service from the moment of your initial enquiry up to the moment until your last guest leaves. Everything from seating plans, room decoration, flowers, music, catering and cakes is taken care off. Pearl Continental VS Avari 11
    • Wellness & Leisure at Avari Lahore: Health and Fitness are a top priority when choosing a hotel. Avari Lahore offers excellent facilities to allow you to keep up with your usual fitness regime or simply to unwind and relax. These facilities include: Work out studio offering free weights as well as cardiovascular machines Open-air temperature controlled swimming pool (Swimming Pool closed for cleaning and maintenance till 31st January 2013) Steam Bath Tariq Amin Salon 266 Metres Jogging Track Table Tennis Ample landscaped gardens Men‟s and Women‟s Health Spa A range of massages are also available by prior appointment. Fitness Club Jogging track Massage Large gardens Lady Avari: Introducing, Lady Avari Rooms, a premium concept; an exclusive woman‟s domain in hospitality. Accommodation aimed at the single female traveler, which provides cocooned comfort, privacy and security; exclusively designed to suit needs and provide you with the comfort of your boudoirs. Along with the usual benefits of Executive Club Rooms such as complimentary unlimited access to the Club Lounge and internet, and complimentary pressing; female guests enjoy added benefits of glossy magazines, luxuries such as silk kimono and matching slippers, a customized low cal menu, diet drinks, special services and amenities from a hair dryer, rollers, body wash, manicure kit to conditioners and massage… anything you can dream of. Pearl Continental VS Avari 12
    • Policies of avari for expand their business: Avari Towers announced to expand its business in Pakistan with new projects for different cities besides making efforts to beat the Saudi and Kuwaiti marketing in Dubai. Being a chief guest at a dinner reception at Avari Towers, General Manager Development, Peter Forsyth, said the Avari Towers is planning to develop new projects in Pakistan's different cities including Gujranwala, Faisalabad, Multan, Bhurbanand, Sargodha. He said in Gujranwala, the Avari Towers will establish a hotel-cum-shopping mall and in Bhurban a 130- bed hotel. He said the Avari Towers is looking forward for joint ventures in the business. Cluster General Manager Avari Dubai Hotels & Apartments, Ramzi Assily said the Pakistani market is important but not doing well in terms of business for the towers. He said the Avari project was launched in 1996 which is now well-established, despite a brief period of economic recession in 2009. He said the Avari Towers and Al-Bashra in Dubai are l popular among the Asian communities. He said the Avari Towers is diversifying its business. He pointed out that 65 percent of the business, in Dubai, Avari Towers receives from tourism and the rest from corporate sector etc. He said Pakistan is the second major market for Avari Towers besides Saudi Arabia, Kuwait and Dubai in terms of business. He said all the facilities available in Dubai Avari Towers are offered in Pakistani Avari Towers. Director Sales & Marketing Avari Dubai Hotels & Apartments, Mannan Gulzar Khan, highlighted the services offered at the Dubai Avari hotels. He said services in Avari Towers in Dubai are of global standards with five star facilities. Earlier, Byram Avari welcomed the guests. Avari Group Chairman Byram D Avari while talking to journalists on the sidelines of a press briefing on Thursday informed that two such properties already exist in Islamabad. “We‟ll have two more Avari Xpress properties in Lahore soon,” he said, adding that the group also planned to have similar properties in Faisalabad, Gujranwala, Multan and Sialkot. The Avari properties provide all room amenities that are provided by their larger counterparts, including gym, restaurant and meeting facilities. However, they are limited in the food service and without a swimming pool and banquet facilities. Avari noted that Hyderabad did not apparently have enough demand to justify the establishment of a full-fledged Avari hotel there. However, he said he wanted to set up a three-star in Hyderabad. He added that Sukkur seemed more feasible for a four-star Avari hotel. He said, Avari Xpress residences and boutique hotels are being established as joint ventures. Pearl Continental VS Avari 13
    • Mr. Sadrrudin Hashwani Pearl-Continental Hotels & Resorts,often abbreviated as PC, is a 5-star hotel chain inPakistan. The hotels are owned and operated by Hashoo Group, one of the largest business houses in Pakistan. The group also owns Marriott hotels in Karachi and Islamabad,and HotelOne, a chain of budget hotels in Lahore, Islamabad, Faisalabad, Sialkot, Multan, Murreeand Bahawalpur. Hashoo Group of Companies established by Mr. Sadrrudin Hashwani Established in 1960, Hashoo Group has in its fold, as owner and operator, the Pearl Continental Hotels and Marriott Hotels brands with presence in all major cities of Pakistan. BOARD OF DIRECTORS: Mr. Sadruddin Hashwani Chairman Mr. Murtaza Hashwani Chief Executive Officer Ms. Sarah Hashwani Mr. M. A. Bawany Pearl Continental VS Avari AUDIT COMMITTEE: Mr. Sadruddin Hashwani Ms. Sarah Hashwani Mr. Mansoor Akbar Ali Syed Sajid Ali 14
    • Mr. Mansoor Akbar Ali Syed Sajid Ali Mr. Muhammad Rafique Mr. Clive Anthony Webster Mr. Bashir Ahmed HUMAN RESOURCE & REMUNERATION COMMITTEE: Mr. Sadruddin Hashwani Mr. Murtaza Hashwani Mr. M. A. Bawany Mr. Bashir Ahmed CHIEF FINANCIAL OFFICER: Mr. Muhammad Rafique COMPANY SECRETARY: Mr. Mansoor Khan BANKERS: National Bank of Pakistan The Bank of Punjab Habib Bank Limited Soneri Bank Limited United Bank Limited Askari Bank Limited Albaraka Islamic Bank (Pakistan) Limited Allied Bank Limited Bank Alfalah Limited JS Bank Limited KASB Bank Limited NIB Bank Limited Silk Bank Limited Standard Chartered Bank (Pakistan) Limited LEGAL ADVISOR: M/s Liaquat Merchant & Associates Pearl Continental VS Avari 15
    • The chain has locations in Rawalpindi, Lahore, Karachi, Faisalabad, Peshawar, Gwadar, Bhurban, and Muzaffarabad with new hotels coming up in Multan and Mirpur. The Pearl-Continental Hotel in Karachi was the first-ever five-star Intercontinental Hotel in Pakistan, and has hosted Queen Elizabeth II, Nelson Mandela, and other world leaders and royalty. It‟s known for its classic luxury and an array of restaurants including Sakuraserving authentic Japanese food on the top floor, which has views of downtown Karachi. Pearl Continental Hotel – Karachi Located in the heart of the business hub and 15 km from the airport, Pearl Continental Hotel Karachi - is a preferred choice for discerning corporate and leisure travelers. Vibrant and progressive, it retains the warmth and the spirit of Pakistan, while offering a variety of rooms, stylish restaurants and contemporary business facilities, establishing itself as an undisputed, premier business hotel. Whilst not forgetting that Karachi is the city of dreams, an all enveloping sensory roller-coaster ride which leaves you delighted and inspired at the same time. There is a lot more to this city than what meets the eye. Pearl Continental Hotel – Lahore: Welcome to one of the most innovative hotels of Pakistan, where art and originality elegantly combine to offer you some rare spectacles. Located in a busy district, the sparkling facade and chic environment will fill you with wonder. Imagine an experience created to meet your every desire, where you are much more than a name on register - where service is not just a word - it is a way of being. The style surrounds you and makes you feel sophisticated. You can actually feel the vibes of glamour, movie stars and intellectuals that give Lahore a vibrant history. Pearl Continental Hotel Lahore possesses a legacy that makes you realize that there is no place like this - yet your experience is essentially and uniquely yours. Pearl Continental VS Avari 16
    • Pearl Continental Hotel – Rawalpindi: Ten minutes drive from the airport, Pearl Continental Hotel Rawalpindi enjoys the status of the only deluxe hotel in the city. A distinct culture flourished on the Rawal Plateau as far back as 3000 years, attracting tourists from the world over. With its close proximity to the archaeological sites, historical monuments and fascinating hill stations, the hotel serves as a transit haven for the tourists. A blend of warm elegance and gracious hospitality, Pearl Continental Hotel Rawalpindi has a distinctive character of its own. Pearl Continental Hotel – Bhurban: Located at the foothills of the magnificent Himalayas at an elevation of over 2000 m, Pearl Continental Hotel Bhurbun offers a unique experience of defining reunion with Nature. Affectionately known as “the Paradise on Earth”, the Kashmir Valley is blessed with picture post-card perfection and attracts a cosmopolitan crowd soaking all that it has to offer. Intrinsic beauty, world class adventure sports and personalized luxury make it the most agreeable proposition. Pearl Continental VS Avari 17
    • Pearl Continental Hotel – Peshawar: Overlooking the famous Peshawar golf course and the historic Bala Hisar Fort, Pearl Continental Hotel Peshawar is situated two kilometers away from the airport. Simple yet alluring, it offers an exciting mix of fine dining, unparalleled services and comprehensive business facilities, surpassing the guests. Pearl Continental Hotel Gawadar: Foreseen as a hub of energy and a trade corridor, Gwadar is the next economic free zone in the making. With its strategic location and limitless potential for the investors it is expected to become a very cosmopolitan society. Pearl Continental Hotel Gwadar fuses the best of rich culture and hospitality with contemporary amenities. Superb dining, spa, fitness, sports, and luxurious guest rooms cluster on the hillside above the shimmering drama of the Arabian Sea. Seldom are the chances to see history in making and the Pearl Continental Hotel Gwadar offers one. Pearl Continental VS Avari 18
    • Introduction of PC in Lahore: Lahore Pearl continental hotel is one of the best hotels in Lahore.250+ rooms in their old Mall wing and 200 Rooms in the new Atriumwing. The hotel is equipped with all amenities of a 5 star hotel. PCisa 5 Star Deluxe hotel centrally located in the heart of Lahore. The hotel is 5 minutes drive away from the central city and 25 minutesaway from Allama Iqbal International Airport. Main attraction for visitors to Lahore are Lahore Fort, Mughlai Badshahi Mosque,Mughlai Shalimar Gardens, Polo Club, Gymkhana Golf Course,Alhamra Arts Council, Lahore Museum, Quaid-e-Azam Library andRace Course Park which are within 10 km radius of the Hotel.Strategically located in the heart of Lahore.The hotel caters to the business and leisure needs of local and international Market.The Hashwani Group (owner of PC) is a well known business house of Pakistan with interests in commodities, hotels, and textiles industrial minerals and agricultural. It also represents several international companies in Pakistan. The Hashwani Group‟scommitment to excellence, attention to detailed and personalizedservices ensure a loyal guest list. The hotel facilitates the guests with state of the arte Health club, Business center with Internet accessround the clock. Business floors about 70% higher rate offer Computer Hi speed internet 29 inch tv in the room. Pearl Continental VS Avari 19
    • History of Pearl Continental in Lahore: As Every body is familiar with the name of Pearl Continental.It has a well-known and established position in the hotel industry. Presently Hashwani or Hashoo group owns it. This group has maintained and improved the position of Pearl Continental. Initially, Pearl Continental was started with a title PSL (Pakistan Service Limited). An organization named as Intercontinental, which was consisted of PPIA & International „s group at that time Hashoo Group had a major share in international Group and so they played an influential role for the betterment of Pakistan services Limited (PSL). Intercontinental management was given with this opportunity to operate this contract to manage the business of this hotel. Pakistan Service Limited had started its business with one nineteen eighty rooms, &two Restaurants at Lahore. During this period, Hashoo group performed effective jobs for the development of PSL. As we know that era of sixties to eighties considers being on era of development and progress. Investments were made on these projects and the competition and quality was improving day by day. Hashoo group contributed a lot in terms of time, experience and their performance in order to develop integrity of Pakistan Services Limited. With the passage of time, they raised their share in this hotel. When in 1985, this contract was expired; Hashoo group owned this hotel and renamed kit as Pearl Continental. At this time, this was entirely owned by local groups and no foreign organization was. Refurbishment was held of the property and effective steps were taken to further develop this hotel. So in 1988, the foundation stone was build for the extension of the building. This was a huge project and required a lot of supervision management and finance for the completion of this project. Finally, with the help of management and construction team this project was completed in February 1997.Now it has two seven rooms which includes Deluxe rooms & Suites. Restaurants are named as, Marco Polo café, Taipan, Bukhara, Dumpukht, Nadia. Tea lounge and Pavilion Ice Café. Pearl Continental VS Avari 20
    • The new Pearl Continental in Lahore: If location is really the key to success, Pearl Continental Hotel Lahore offers national and international retailers just that. Shops are in different sizes and are centrally air conditioned with individual controls. Display windows and door consist of minimum four beveled glass panes with teak with mounting. Display windows have uniform halogen lighting. The installed gypsum board ceiling is provided with electrical power points and can be modified according to display and decorative needs. Electricity is being provided with separate meter. The hotel„s prime generator plant provides 100% back up in case of power failure or load shedding. Preparation for Telephone connection is provided,however the lines are to be obtained by the tenant. Hotel is equipped with the latest technology in fire detection and alarm system. An experienced and full fledge security department is looking after the interest of all. A tea and coffee making facility is at the disposal of the tenants on the Lawn level. Separate washrooms for the staff are provided on the Lawn level of Arcade as well. Vision Statement: We are committed to dynamic growth and service excellence built upon our heritage of traditional hospitality. We strive to consistently meet and surpass guests‟, employees‟ and other stakeholders‟ expectations. We feel pride in making efforts to position Pakistan in the forefront of the international arena. Mission Statement: Secrets to our sustained leadership in hospitality are Excellency and Dynamism through offering competitive and innovative high quality value added services to our guests and business partners. To meet the challenges of modern business, we constantly upgrade our operations and services in line with the latest technological facilities. As a responsible corporate citizen, maintaining the highest level of governance, ethical standards and prudence. Keeping close-watch at sociopolitical environment to make use of all available growth opportunities through aggressive and proactive approach. Believe in strong and professional workforce by providing challenging and rewarding environment and equal respect to all through creating the sense of participation towards the success of our vision. Pearl Continental VS Avari 21
    • The motto of each mission statement is:  To be the market leader  Commitment for their employees in developing their career  To provide services and Standards Basic Goals And Objectives Of Pearl Continental: To attain maximum dynamic growth out of the hotel industry To maintain and add to its identity To maintain excellent services based upon our heritage of traditional hospitality To strive to consistently meet and surpass guest, employees and other stake holder‟s expectations The standard of the services must meet the expectation of the consumer The standard of the services meet the expectations at the international level To launch a new service while holding cost to its minimum Meeting all the needs of the consumers Accommodation at Pearl Continental: The Hotel has 485 exclusively appointed bedrooms, which includes 193 Standard rooms, 238 Atrium Deluxe rooms and 49 Luxurious Suites providing various levels of guest comfort. All bedrooms of the hotel feature with electronic key system, safe deposit boxes, International direct dialing, Data port, Satellite TV Channels and Minibar. To ensure the guest safety and security, all bedrooms are equipped with smoke detectors and water sprinklers. For high level security of the valued guests, the hotel is equipped with closed circuit TV system and our elaborate scanning system for hotel guests/visitors and their belongings. This equipment is state-of-the-art and manned round the clock by well-trained professionals. Pearl Continental VS Avari 22
    • Hotel Facilities & Services: The guests have access to all kinds of services and facilities to make their stay not only comfortable but also a memorable one. The Pearl Continental Hotel, Lahore is not simply all that. It has every intention of offering its guests services and facilities that they expect of a genuine Five Star hotels, services which have not yet been made available on this scale before in Pakistan. Besides these following services and facilities are available to our guests: Laundry/Dry Cleaning Parking Airline Offices Bookstore 24 Hour Room Service Jewellery & Gem Shops Baby Sitting In-House Doctor Business Centre Authorized Money Changers Car Rental Travel Desk Florist Pharmacy There are different types of services that Pearl Continental provides to its customers. These services are given below. Conference & Events facilities at Pearl Continental Hotel: State of the arte Health club, Business center with Internet access round the clock. Business floors about 70% higher rate offer Computer Hi speed internet 29 inch tv in the room. Other services offered by PC: Private Transfer Service Lahore Airport to Pearl Continental Hotel Hotel US $17.00 or Rs. 1500 per car (We will pick you up by private car and transfer you to the hotel) Lahore City tour 4 Hours US $35 Per Person minimum 2 Persons. (4 hours sightseeing of Lahore in in private car with professional Tourist Guide and all entrance fees included.) Pearl Continental VS Avari 23
    • Room Facilities at PC: The Pearl Continental Lahore is a 5 Star Deluxe hotel centrally located in the heart of Lahore. The Hotel is 5 minutes drive away from the central city and 25 minutes away from Allama Iqbal International Airport. Main attraction for visitors to Lahore are Lahore Fort, Mughlai Badshahi Mosque, Mughlai Shalimar Gardens, Polo Club, Gymkhana Golf Course, Alhamra Arts Council, Lahore Museum, Quaid-e-Azam Library and Race Course Park which are within 10 km radius of the Hotel. The Pearl Continental Lahore has 485 exclusively appointed bedrooms, which includes 193 Standard rooms, 238 Atrium Deluxe rooms and 49 Luxurious Suites providing various levels of guest comfort. All bedrooms of the hotel feature with electronic key system, safe deposit boxes, International direct dialing, Data port, Satellite TV Channels and Minibar. To ensure the guest safety and security, all bedrooms are equipped with smoke detectors and water sprinklers. For high level security of the valued guests, the hotel is equipped with closed circuit TV system and our elaborate scanning system for hotel guests/visitors and their belongings. This equipment is state-of-the-art and manned round the clock by well-trained professionals. Pearl Continental VS Avari 24
    • Restaurants: Pearl Continental Hotel offers you a choice of 9 restaurants for great dining experience in Lahore. MARCO POLO: Guest‟s favourite all day dining room with new look offers Breakfast, Lunch, Dinner, Buffet selection and Ala-carte menu. Sunday family brunch is very popular among guests. DUMPUKT: A genuine Mughlai Restaurant, with an authentic selection of dishes from the sub-continent complimented with our Chef‟s creativity. Open for Lunch and Dinner. For exclusive dining, private dining rooms are available on request. TAIPAN: Oriental China comes to life as you enter this restaurant, serving the most traditional Chinese cuisine in an ambiance that slows in time and takes you back to the QIN era (221 b.c.). Open for lunch, dinner and Ala-carte only. It also has choice of private dining rooms. ROYAL ELEPHANT: The only authentic Thai Restaurant in town, serving you the true taste of Thailand prepared exclusively for you by our expatriate Chefs. Open seven days a week for buffet lunch and Alacarte dinner. Three private dining rooms are also available for exclusive family or business meals. BUKHARA: An open-air restaurant, renowned for its fine bar-be-que delicacies and ethnic atmosphere, which is a real treat for someone who wants to be introduced to the fine art of Eastern cooking. Open for buffet dinner only, seven days a week. Pearl Continental VS Avari 25
    • NADIA TEA LOUNGE: The hotel's main relaxing area living room, commanding a fabulous view of the lobby, serving Hi-tea, Coffee and Sushi Bar throughout the day or evening in a most congenial setting. Open from l0am to 10pm. THE STEAK HOUSE: This state of the art modern restaurant gives a warm and clubby ambiance to the most favored choice of steak lovers in town. As being the first restaurant of its kind in town, we take pride in serving imported halal beef to our customers. Open for dinner only. ICE CREAM PARLOR: This one-stop hip-hop restaurant offers a quick bite or ready-to-go snacks at very compatible prices. Open seven days a week from l0am till 11pm. THE BAKERY SHOP: Our special takeaway Bakery Shop offers delicious Cakes, Pastries, Savories and Pakistani sweets. Open from 9am till 11pm daily. Pearl Continental VS Avari 26
    • Conference and Banquet facility: Offering the largest banquet and conference facilities in Pakistan about 56,000 square feet, caters to almost every event that can be thought of ranging from international conventions to wedding ceremonies. We make the unimaginable; become a reality at our banquets. Banquet & Meeting Rooms: When you plan an event at Pearl Continental Hotel Lahore, count on more than simply a place to gather. Count on the ultimate in service, organization and convenience. We provide everything you could expect from a Five Star deluxe hotel including Certified Meeting Professionals to work within your budget, and a range of rate plans for groups of any size. We have over 55,000 square feet of meeting space. The Crystal Ballroom, which accommodates up to 1000 People, to our Board Room featuring seating for 20. Our in-house audio visual services and our experienced Banquet Staff support your event's success. We believe that catering is not simply a question of presenting a few sandwiches and some music. Catering is about putting on an event, staging a kind of show, regardless of whether there are 35 guests or 3,500. Taking care of the organizational side is our business. We have the experience to handle a wide variety of events, and the location puts the icing on the cake. From the creative to the festive to the unusual, we will find the right setting for your event. Our few special theme events are Mughlai, Punjabi, Jungle, Hawaiian and Mexican and it will be more than just another function. It will provide you with a vehicle for your ideas. Pearl Continental VS Avari 27
    • Amenities: High-speed internet, Free airport shuttle, Free parking, Outdoor pool, No smoking rooms/facilities. General: Air conditioned, No smoking rooms/facilities, Elevators, Executive level, Female executive rooms, 24 hour security, Phone service. Activities: Outdoor pool, Fitness Center, Exercise gym, Jacuzzi, Sauna, Steam bath . Dining: Bar/Lounge, Continental breakfast, Restaurant, Coffee shop, 24 hour room service, Room service, Poolside snackbar, Meal plan. Services: 24 hour front desk, Business center, Laundry service, Express check in, Guest Laundromat, Express checkout, Childcare Service, Concierge desk, ATM/Cash machine, Security, Wake-up, service, Multilingual, Shops/Commercial services, Tour desk, Shopping mall, Meeting/Banquet facilities, Car rental desk, Barber shop, Barber/Beauty shop, Porters, Doorman, Conference facilities, Doctor on call, Gift shop, Copy service, Currency exchange, News stand, Internet: High-speed internet Transportation: Free airport shuttle Parking: Free parking, Parking, Valet parking, Outdoor parking, Bus parking. Accessibility: Accessible facilities, Wheel chair access. Room: Satellite TV, Telephone, Desk with lamp, Mini bar, Heated guest rooms, Hairdryer in room, Outlet adapters, Fire alarm with light, Bathroom telephone, Computer in Room, Shower, Electronic door locks, Iron, Ironing board, Smoke detectors, Bath tub, Bidet. Pearl Continental VS Avari 28
    • Health: Pearl-Continental Hotel provides a professionally run Fitness Club. A new state-of-the-art Health Club has been added with two different sections: one for gents and the other for ladies. For a refreshing start to the day or recouping of energy in the evening enjoy great experience of the Health Club which gives you access to: Sauna Reflexology Steam Therapy Hydrotherapy Lap Pool Swedish / Thai Massage Aroma Therapy Tennis Court Swimming Pool Well-equipped gymnasium Pearl Continental VS Avari 29
    • Pearl Continental VS Avari VS Room Rates: Room rates in PC: Room Type Rates in PKR Rates in USD Business Standard Rooms 17600 200 Business Pearl Rooms 18400 220 Business Deluxe Rooms 22000 250 Business Deluxe Executive Rooms 23800 270 Business Suite 57200 650 Executive Suite 61600 700 Royal Suite 61600 700 Deluxe Suite 61600 700 Pearl suite 70400 800 Presidential Suite 83600 950 Room rates in Avari: Best Available Rate Deluxe Double With Free Wifi Lcd TV Electronic Safe Rs.12,234.30 Best Available Rate Business Club Double With Lawn view Pvt Club Lounge Rs.13,175.40 Best Available Rate Executive Club Double With Pvt Club Lounge With Butler Rs.14,430.20 Best Available Rate Lady Avari Room With Lawn Pool View Feminine Deco Rs.14,430.20 Pearl Continental VS Avari 30
    • Breakfast Rates: Breakfast Rates in PC: Breakfast Rates in Avari: Marco Polo: Fujiyama: 1100 Rs 1499 Rs Kim‟s: 900 Rs Lunch Rates: Lunch Rates in PC: Lunch Rates in Avari: Nadia Café: Fujiyama: 1200 Rs 1395 Rs Marco Polo: Dynasty: 1250 Rs 1675 Rs Kim‟s: 1350 Rs Pearl Continental VS Avari 31
    • Buffet Rates: Buffet Rates in PC: Buffet Rates in Avari: Bukhara: Dynasty: 1300 Rs 1675 Rs Nadia Café: Kim‟s: 1395 Rs 1102 Rs Hi tea Rates: Hi tea Rates in PC: Hi tea Rates in Avari: Marco Polo: Kim‟s: 625 Rs 650 Rs Dinner Rates: Dinner Rates in PC: Dinner Rates in Avari: Marco Polo: 1300 Rs Taipan: 595 Rs Kim‟s: 1350 Rs Tollington: 1350 Rs Pearl Continental VS Avari 32
    • Profit Per Day: PC‟s Profit per day: Avari‟s Profit per day: “80,00,000” “10,00,000” PC gain 80,00,000 per day while the Avari gain 12.5% per day of the PC‟s per day profit, its describe that, PC have a much more value in consumer‟s mind than Avari. VS Pearl Continental VS Avari 33