A presentation by Ralph R. Zerbonia Project Manager for Tennessee’s Computer-Aided Regulatory Systems (C.A.R.S.) for Charity Regulation Copyright 2009 Ralph R. Zerbonia & Universe Central Corporation, All Rights Reserved

Regulating… Is a Process Information Acquisition Registration Fees & Payments Investigation & Remediation Closure Submit/Comply Reviews Approve/Disapprove Investigate/Remediate Assess

Is a Process

Information Acquisition

Registration

Fees & Payments

Investigation & Remediation

Closure

Submit/Comply

Reviews

Approve/Disapprove

Investigate/Remediate

Assess

Regulating… Is a Process which: Demands Information Produces workflows Requires Tracking & Reporting Requires Compliance Requires Oversight

Is a Process which:

Demands Information

Produces workflows

Requires Tracking & Reporting

Requires Compliance

Requires Oversight

Regulating… Is a Process Which Requires Integrity : In the Process mechanism In the Regulator In the Citizen

Is a Process Which

Requires Integrity :

In the Process mechanism

In the Regulator

In the Citizen

Regulatory Process mechanisms … Are any process or groups of actions which carry out the mission of the regulating agency. They may be rules and regulations and laws They may require paperwork compliance They may be formal or informal They may be manual or automated

Are any process or groups of actions which carry out the mission of the regulating agency.

They may be rules and regulations and laws

They may require paperwork compliance

They may be formal or informal

They may be manual or automated

The Integrity of the Regulatory Process through the mechanisms … Is enhanced by the steady and stable mission of regulatory agencies. Infrequent change in process Increasing expertise of staff Widespread public knowledge of process

Is enhanced by the steady and stable mission of regulatory agencies.

Infrequent change in process

Increasing expertise of staff

Widespread public knowledge of process

The Integrity of the Regulatory Process through the mechanisms … Is enhanced by agency compliance with process procedures. Training is universal Exceptions stand out Positive feedback attaches to compliance and proficiency

Is enhanced by agency compliance with process procedures.

Training is universal

Exceptions stand out

Positive feedback attaches to compliance and proficiency

The Integrity of the Regulatory Process through the mechanisms … Is enhanced by process automation through software, i.e. computer-aided regulatory systems Its very existence is to carry out rules Increases Tracking and Oversight capabilities Reduces costs Increases compliance desirability & availability Increases service quality

Is enhanced by process automation through software, i.e. computer-aided regulatory systems

Its very existence is to carry out rules

Increases Tracking and Oversight capabilities

Reduces costs

Increases compliance desirability & availability

Increases service quality

C.A.R.S. Computer Aided Regulatory System A software system designed to track and manage the information and processes of the regulatory environment relating to the real world objects of regulation.

Computer Aided Regulatory System

A software system designed to track and manage the information and processes of the regulatory environment relating to the real world objects of regulation.

In the Old Days … Even the simplest of automated systems were huge budget items. Dedicated regulatory systems were internal only. The cost of such systems, relative to agency size, was a big factor in whether the system even got built, i.e. small budget, low profile regulatory agencies had no chance. Training on such systems was time-consuming. The value was limited because simple systems didn’t do much for complex regulatory environments.

Even the simplest of automated systems were huge budget items.

Dedicated regulatory systems were internal only.

The cost of such systems, relative to agency size, was a big factor in whether the system even got built, i.e. small budget, low profile regulatory agencies had no chance.

Training on such systems was time-consuming.

The value was limited because simple systems didn’t do much for complex regulatory environments.

Then Came xRM technologies

xRM enables low cost, high quality, C.A.R.S. for even the smallest of Agencies. See the study “ How xRM Saved Tennessee $1,400,000. and 18 months” for a definitive comparison of how xRM can be used to build low cost, high quality computer-aided regulatory systems.

Now computer aided systems are available for every regulatory purpose. Now both compliance and fee enhancement can be brought into the 21 st Century at a low cost while drastically increasing productivity and results.

Now computer aided systems are available for every regulatory purpose.

Now both compliance and

fee enhancement can be brought into the 21 st Century at a low cost while drastically increasing productivity and results.

And these increased capabilities of computer aided systems keeps the regulator one step ahead of the challenges of regulation. Another tool to take the job seriously.

And these increased capabilities of computer aided systems keeps the regulator one step ahead of the challenges of regulation.

Another tool to take the job seriously.

What software package do we use to create low cost high quality xRM C.A.R.S. systems?

What software package do we use

to create low cost high quality

xRM C.A.R.S. systems?

“ Microsoft Dynamics CRM as an xRM Platform Take the “C” out of “CRM” and you‘re left with Microsoft Dynamics Relationship Management—and that‘s the right way to think about this product. Microsoft Dynamics CRM is not just about sales and marketing. It‘s a platform for developing line of business applications—applications that manage and track information and processes around real-world objects. The object could be a customer, but it could also be a grant, building, or a potential candidate for hire. The key question is: “do I need to track the information and activities related to this entity?” If the answer is “yes,” Microsoft CRM deserves some serious consideration.” from a 2008 article by Jason Hunt and Aaron Elder

“ Microsoft Dynamics CRM as an xRM Platform

Take the “C” out of “CRM” and you‘re left with Microsoft Dynamics Relationship Management—and that‘s the right way to think about this product. Microsoft Dynamics CRM is not just about sales and marketing.

It‘s a platform for developing line of business applications—applications that manage and track information and processes around real-world objects.

The object could be a customer, but it could also be a grant, building, or a potential candidate for hire. The key question is: “do I need to track the information and activities related to this entity?” If the answer is “yes,” Microsoft CRM deserves some serious consideration.”

from a 2008 article by

Jason Hunt and Aaron Elder

If you would like a free consultation regarding computer-aided regulatory systems, you may contact us at [email_address] or call 330-720-4525 © 2008 Ralph R. Zerbonia and Universe Central Corporation. The words and logo representing: C.A.R.S. ; Charity C.A.R.S.; and “the answer is Yes” are copyrights and trademarks and salesmarks of Ralph R. Zerbonia and Universe Central Corporation, all rights reserved worldwide. Microsoft owns all their stuff too. Don’t lie, cheat or steal, it’s bad for you.

If you would like a free consultation regarding

computer-aided regulatory systems,

you may contact us at

[email_address]

or call 330-720-4525

Ralph Zerbonia is a leader in developing regulatory systems. He has been involved in developing online applications for government and citizens since 1993. You may access his professional resume at http://www.linkedin.com/in/ralphzerbonia A Microsoft Registered Partner And Microsoft Public Sector Partner For More Information: Ralph R. Zerbonia In the United States – (330)720-4525 [email_address] http://www.universecentral.com