C.A.R.S. Changing the Dynamics of Regulation


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NEW MATERIAL. . . READ THIS: A discussion of how using xRM technologies favorably changes the dynamics of regulation. In today's environment the need for effective regulation is evident.
This is an expanded version of an ongoing set of writings on the subject of government regulatory systems. The author is a leading expert in the development of computer-aided regulatory systems.

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C.A.R.S. Changing the Dynamics of Regulation

  1. 1. A presentation by Ralph R. Zerbonia Project Manager for Tennessee’s Computer-Aided Regulatory Systems (C.A.R.S.) for Charity Regulation Copyright 2009 Ralph R. Zerbonia & Universe Central Corporation, All Rights Reserved
  2. 2. Regulating… <ul><li>Is a Process </li></ul><ul><ul><li>Information Acquisition </li></ul></ul><ul><ul><li>Registration </li></ul></ul><ul><ul><li>Fees & Payments </li></ul></ul><ul><ul><li>Investigation & Remediation </li></ul></ul><ul><ul><li>Closure </li></ul></ul><ul><li>Submit/Comply </li></ul><ul><li>Reviews </li></ul><ul><li>Approve/Disapprove </li></ul><ul><li>Investigate/Remediate </li></ul><ul><li>Assess </li></ul>
  3. 3. Regulating… <ul><li>Is a Process which: </li></ul><ul><li>Demands Information </li></ul><ul><li>Produces workflows </li></ul><ul><li>Requires Tracking & Reporting </li></ul><ul><li>Requires Compliance </li></ul><ul><li>Requires Oversight </li></ul>
  4. 4. Regulating… <ul><li>Is a Process Which </li></ul><ul><li>Requires Integrity : </li></ul><ul><ul><li>In the Process mechanism </li></ul></ul><ul><ul><li>In the Regulator </li></ul></ul><ul><ul><li>In the Citizen </li></ul></ul>
  5. 5. Regulatory Process mechanisms … <ul><li>Are any process or groups of actions which carry out the mission of the regulating agency. </li></ul><ul><li>They may be rules and regulations and laws </li></ul><ul><li>They may require paperwork compliance </li></ul><ul><li>They may be formal or informal </li></ul><ul><li>They may be manual or automated </li></ul>
  6. 6. The Integrity of the Regulatory Process through the mechanisms … <ul><li>Is enhanced by the steady and stable mission of regulatory agencies. </li></ul><ul><ul><li>Infrequent change in process </li></ul></ul><ul><ul><li>Increasing expertise of staff </li></ul></ul><ul><ul><li>Widespread public knowledge of process </li></ul></ul>
  7. 7. The Integrity of the Regulatory Process through the mechanisms … <ul><li>Is enhanced by agency compliance with process procedures. </li></ul><ul><ul><li>Training is universal </li></ul></ul><ul><ul><li>Exceptions stand out </li></ul></ul><ul><ul><li>Positive feedback attaches to compliance and proficiency </li></ul></ul>
  8. 8. The Integrity of the Regulatory Process through the mechanisms … <ul><li>Is enhanced by process automation through software, i.e. computer-aided regulatory systems </li></ul><ul><ul><ul><li>Its very existence is to carry out rules </li></ul></ul></ul><ul><ul><ul><li>Increases Tracking and Oversight capabilities </li></ul></ul></ul><ul><ul><ul><li>Reduces costs </li></ul></ul></ul><ul><ul><ul><li>Increases compliance desirability & availability </li></ul></ul></ul><ul><ul><ul><li>Increases service quality </li></ul></ul></ul>
  9. 9. C.A.R.S. <ul><li>Computer Aided Regulatory System </li></ul><ul><ul><li>A software system designed to track and manage the information and processes of the regulatory environment relating to the real world objects of regulation. </li></ul></ul>
  10. 10. In the Old Days … <ul><li>Even the simplest of automated systems were huge budget items. </li></ul><ul><li>Dedicated regulatory systems were internal only. </li></ul><ul><li>The cost of such systems, relative to agency size, was a big factor in whether the system even got built, i.e. small budget, low profile regulatory agencies had no chance. </li></ul><ul><li>Training on such systems was time-consuming. </li></ul><ul><li>The value was limited because simple systems didn’t do much for complex regulatory environments. </li></ul>
  11. 11. Then Came xRM technologies
  12. 12. xRM enables low cost, high quality, C.A.R.S. for even the smallest of Agencies. See the study “ How xRM Saved Tennessee $1,400,000. and 18 months” for a definitive comparison of how xRM can be used to build low cost, high quality computer-aided regulatory systems.
  13. 13. <ul><li>Now computer aided systems are available for every regulatory purpose. </li></ul><ul><li>Now both compliance and </li></ul><ul><li>fee enhancement can be brought into the 21 st Century at a low cost while drastically increasing productivity and results. </li></ul>
  14. 14. <ul><li>And these increased capabilities of computer aided systems keeps the regulator one step ahead of the challenges of regulation. </li></ul><ul><li>Another tool to take the job seriously. </li></ul>
  15. 15. <ul><li>What software package do we use </li></ul><ul><li>to create low cost high quality </li></ul><ul><li>xRM C.A.R.S. systems? </li></ul>
  16. 16. <ul><li>“ Microsoft Dynamics CRM as an xRM Platform </li></ul><ul><li>Take the “C” out of “CRM” and you‘re left with Microsoft Dynamics Relationship Management—and that‘s the right way to think about this product. Microsoft Dynamics CRM is not just about sales and marketing. </li></ul><ul><li>It‘s a platform for developing line of business applications—applications that manage and track information and processes around real-world objects. </li></ul><ul><li>The object could be a customer, but it could also be a grant, building, or a potential candidate for hire. The key question is: “do I need to track the information and activities related to this entity?” If the answer is “yes,” Microsoft CRM deserves some serious consideration.” </li></ul><ul><li>from a 2008 article by </li></ul><ul><li>Jason Hunt and Aaron Elder </li></ul>
  17. 17. <ul><li>If you would like a free consultation regarding </li></ul><ul><li>computer-aided regulatory systems, </li></ul><ul><li>you may contact us at </li></ul><ul><li>[email_address] </li></ul><ul><li>or call 330-720-4525 </li></ul>© 2008 Ralph R. Zerbonia and Universe Central Corporation. The words and logo representing: C.A.R.S. ; Charity C.A.R.S.; and “the answer is Yes” are copyrights and trademarks and salesmarks of Ralph R. Zerbonia and Universe Central Corporation, all rights reserved worldwide. Microsoft owns all their stuff too. Don’t lie, cheat or steal, it’s bad for you.
  18. 18. Ralph Zerbonia is a leader in developing regulatory systems. He has been involved in developing online applications for government and citizens since 1993. You may access his professional resume at http://www.linkedin.com/in/ralphzerbonia A Microsoft Registered Partner And Microsoft Public Sector Partner For More Information: Ralph R. Zerbonia In the United States – (330)720-4525 [email_address] http://www.universecentral.com